Customer Reviews for Station One
(U-Haul Neighborhood Dealer)

175 évaluations

1927 Hwy 62 W   Berryville, AR 72616

(870) 423-2628

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 2h pm
  • Dim : 12h pm à 4h pm

Services dans cet établissement :

Pour nous contacter

(870) 423-2628

1927 Hwy 62 W
Berryville, AR 72616

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 2h pm
  • Dim : 12h pm à 4h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Luanne E. 
Évaluation :
3

They had a hard time with making appointment with me thru your site.

JOHN R. 
Évaluation :
1

Gas Station/convenience store that only has one employee present. Used this drop off location twice, both times employee could not leave the store and asked me to do the check-in. Even asked me to go park their trailer in a parking space at a crowded business parking lot using a 26' truck. Absolutely no service and rude employees. Avoid at all costs.

Leslie E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tina H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Melissa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Danna S. 
Évaluation :
3

Staff was very friendly, but the truck was not cleaned out. I realize it was not a full U-Haul center and maybe they don't have time/budget to clean the trucks, but dang this truck was bad. Staff let me borrow some supplies to clean up the truck a bit, and I had to sweep out the back before loading. I don't know how to fix this one.

Erik K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel L. 
Évaluation :
1

The trailer had issues with the lights. It blew all the fuses in my vehicle. If something is wrong at the pickup location priority attention needs to be given by them and your customer service.

Charles C. 
Évaluation :
1

This is the second time in the last couple of weeks that I have rented from this place. This will also be the last time that I do. When picking up the trailer both times the tongue of the trailer was on the ground instead of on a jack and there was no one working that could help so luckily the first time there was a gentleman pumping gas that came and helped me get it up to my jack and the second time I made sure my husband was free to go with me and once again the tongue was on the ground and no jack. Both times upon return we had to wait for the owner of the store to come after being called to get us a jack to be able to raise it back off my jack. The owner is not friendly or helpful. The uhaul was also dirty with empty broken boxes still inside. I shouldn't have gone back after to first time but I tried to give them the benefit of the doubt but I was wrong for doing so.

Kelley D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marco B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

charles S. 
Évaluation :
5

Easy to drop off our rentals.

frank T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amalee D. 
Évaluation :
4

I returned the trailer at around 4am. Business was closed. So I had no contact with anyone at this location.

Christopher R. 
Évaluation :
4

The U-Haul system of dropping off is slow and confusing

Michael J. 
Évaluation :
1

No itemized bill Hidden charges nothing disclosed Staff isn't trained had to wait for people to show..very inconvenient Nothing explained

Steven B. 
Évaluation :
2

Understaffed and the poor sweet lady was trying to be cashier for the gas station and manage the Uhaul rentals all at the same time. She was very sweet but also didn't know how to hook it up, so thankfully I did because I'd done it once before

Drew H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS F. 
Évaluation :
2

Gps took me to middle of no where actually drove passed it bc GPS said I had 5 more miles. Lady was nice but had no clue what she was doing. I reserved online and got a quote of 233 but was charged 265. Also uhaul had many scraps and dents already

Rachel M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aimee T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

brian L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK R. 
Évaluation :
5

Location was fine. However, U-Haul is a joke. I literally don't understand how you guys are in business. 2 months ago, I watched my sister go through HELL getting a moving truck from U-Haul, multiple location changes, 2 truck no shows, etc. I knew better than to use U-Haul. Soooo I made my pick up date well in advance… and called to confirm everything 2 weeks before pick up date. Was told everything would be fine, I'd have a truck where I needed, blah blah. WELL GUESS WHAT! Nope! Same exact shit happened. I had to drive 56 miles to pick up a truck….. drive it 56 miles home to pick, then another almost 100 miles to get truck back. Not to mention, u haul has the WORST customer service in the world. A customer service rep hung up on me after being so rude… I called and spoke with a “manager” some guy named Kelly… lol. He was an even bigger asshole. Never apologized for what Rhonda said or did. Basically said she had a right to treat me like that. Next time, I'll save myself the trouble and use budget as a normally do…… at least their employees are respectful and actually care and try to help. Fuck you Uhaul. You guys suck and you make moving even more miserable.

David E. 
Évaluation :
5

Great experience. Thank you

Valerie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRELL S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Stephanie Ann R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FNU M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matthew M. 
Évaluation :
3

The cab lights & dashboard lights didn't work neither did the box lights. I got caught in hard storm it was so dark I couldn't see my speedometer. I was charged a full day for less then half of the day. I went to rent it about noon and the attendant said I had to return it by 6pm then he said 10pm when I questioned him on why I'm being charged for a full day. He never gave me a clear answer The truck itself lost power on every hill & seemed to use an excessive amount of fuel. It needs a tune up to be sure. I have rented U-Hauls before & never had broken equipment for my money.

david H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
3

Couldn't print my contract because his printer was out of ink. I had also reserved 12 blankets, he only had 5 available. Brakes needed repair on the truck.

Earl M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Caleb L. 
Évaluation :
1

I returned the vehicle with the exact amount of gas that I picked it up with. The gauge was touching the half tank line but just below it, so he charged me $15. It was ridiculous. He legitimately wouldn't close out the transaction and there were 5 people behind me waiting. It was one of the worst customer experiences I have ever had.

Edward D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robert W. 
Évaluation :
4

Be better informed about mileage allowance. I was told U-haul would refund me based on miles allowed but not used. That isn't what happened. I paid for 1460 miles, used 1 200 but not refund.

thomas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maureen O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sarah C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CLAREL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra W. 
Évaluation :
1

No one to hook up trailer. At 64 it's hard for me to lift the trailer and hook it up. No one to help unhook and park trailer. Won't use them anymore and I've used them a lot the last two months!!

SHERRY K. 
Évaluation :
5

Drop off point was excellent. They ask if everything worked well and if I had any issues. Kudos to this site.

KEVIN K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHERRY K. 
Évaluation :
5

Thanks

TOM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
5

After picking up my truck, I noticed the paperwork showed the mileage as 98745 instead of the actual mileage I saw of 98795. Evidently an easy misread by whomever checked and entered it into the system. So I called customer service and provided in a reply email, the picture I had taken of the mileage and gas gauge. The customer service agent, Jena Route, said she would correct the mileage so I wouldn't go over the limit and be charged extra. Well...she didn't get it changed (more wasted time). When I returned the truck, there was a $1,2 extra charge for 3 miles over the 372 limit. Luckily the folks at the return location are always very understanding and helpful, going the extra mile to please the customer. The person I dealt with there was able to get this charge removed...but again, more of my time wasted. I've now had four U-Haul truck rentals in the last few months with only one of those rentals being issue free. Not a good percentage.

Mark F. 
Évaluation :
3

Was kept waiting on a guy to check mileage. Lived behind store yet couldn't seem to find the front. I finally just got the mileage gave to woman at counter and left!!!

SHERRY K. 
Évaluation :
3

Had to keep waiting on some guy to get mileage even though I was told he lived behind business. Finally said to hell with it. Gave lady at counter the mileage and left!!

SHERRY K. 
Évaluation :
5

Loved the folks but because it's Uhaul I won't recommend!!!

Corey U. 
Évaluation :
5

Extremely helpful and understanding staff at this location. They go the extra mile to make sure the customer is happy, such as working to correct billing issues.

Mark F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leslie G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

scott W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Keith D. 
Évaluation :
5

Everything was great and staff very friendly, we will use them again when needed. Great experience.

James S. 
Évaluation :
5

Service is good and the people at this location were very nice and really helps. Will rent from these people again. Keep up the good work. Thanks

THOMAS A. 
Évaluation :
5

When returning a truck an entire day early, I would expect a discount on the original price.

Mark F. 
Évaluation :
5

Not a whole lot. Everything went very well and was everything I expected.

Curtis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chandler M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micah D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derryl D. 
Évaluation :
5

Whenever you requirements needed is asked there's no need or room to improve to do a great job thank you

Alex S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven B. 
Évaluation :
1

worst experience with your service. .pick up place rude pick up and drop off .i will never ever rent your truck again.ill stick with penski trucks.service is so easy and they are polite

Julie B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lyle G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sherri W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micah D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARON S. 
Évaluation :
3

what receipt says is not what was billed to my credit card

Lad W. 
Évaluation :
4

Everything was good.

Mary B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debra B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

The truck A/C was not working

ALLAN T. 
Évaluation :
5

very helpful, quick and conveinent

Lynn C. 
Évaluation :
3

Repeat the nicest

AARON W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Judy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debra F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHELLE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
4

Very efficient at check in but provided no assistance unhooking trailer. That is reason for four stars rather than five. Also on my last rental about a week earlier which was returned to a different location during normal business hours on a Wednesday was closed on Wednesdays even though your system showed it would be open. This was about 3 miles from this location. It seems your locations near Berryville are understaffed to help people unhook.

Gary O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carol C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nova C. 
Évaluation :
4

There was trash in the trailer when we got it. The pick up station didn't clean up after the last rental.

RODNEY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cheyenne M. 
Évaluation :
5

Great service by friendly folks.

sam G. 
Évaluation :
4

Keep online inventory of things like dollies and blankets up-to-date. Online it showed that there were furniture dollies and at least two dozen blankets. In actuality, there were no furniture dollies and only 15 blankets.

EDWARD G. 
Évaluation :
2

Got charged for 2 days rental but only used it 1 day. The agent failed to explain how to return the truck after hours. Also the truck had alot of miles and didn't run as well as it should. It sure wouldn't make a cross-country trip without breaking down. It's a good thing we only used it in town. It was clean, though.

Erin D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
3

There is another location closer to downtown Berryville (109 Miller St, Berryville, AR 72616) that is only about 3 blocks from where I was moving to. The location I picked up the truck at (1927 Hwy 62 W, Berryville, AR 72616) was 3,9 miles away. Why was I required to pick up at a location nearly 4 miles away instead of 3 blocks away??

Bruce P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Chris S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cindy W. 
Non les évaluations ont été soumises pour cet établissement.

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