Customer Reviews for Station One
(U-Haul Neighborhood Dealer)

227 évaluations

1927 Hwy 62 W   Berryville, AR 72616

(870) 423-2628

Heures d’ouverture

  • Mon-Sun: 8 am–5 pm

Services dans cet établissement :

Pour nous contacter

(870) 423-2628

1927 Hwy 62 W
Berryville, AR 72616

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sun: 8 am–5 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie Fryrear 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARY GARRISON 
Évaluation :
4

Le client n'a pas laissé de commentaire.

theresa mccreary 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tammy brown 
Évaluation :
4

Le client n'a pas laissé de commentaire.

greg brookhouser 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDSEY KECK 
Évaluation :
3

No time stamp on any contract I received for returning the vehicle, I was then charged an extra $63 upon return for no specified reason. May not use UHAUL again. There's always extra charges or fees that are never mentioned.

Avery WELLINGTON 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William Wolfinbarger 
Évaluation :
2

Fix app

Mary Poyner 
Évaluation :
5

I like being able to deal with a live person

Victoria Brooks 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug Blevins 
Évaluation :
5

Easy peazie.

Thomas Odom 
Évaluation :
5

Le client n'a pas laissé de commentaire.

renae l 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James Jordan 
Évaluation :
5

Keep up the good work.

NICKY PARTON 
Évaluation :
3

Employees need better training and be more friendly. There are other drop offs we will use next time.

ginger alexander 
Évaluation :
5

The woman who checked the trailer out for us was wonderful and made the process smooth

Jeffrey Keith 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian Patterson 
Évaluation :
5

He was really friendly and welcoming! Wish I would of had as a option to pickup from instead of the other place! He worked with me and went through the trouble of explaining things to me.

Tarina Simmons 
Évaluation :
5

See above.

Dewayne Dukes 
Évaluation :
2

Recommend this location only for its convenience. The rental counter is in a gas station that has gambling machines and snack bar but is old and run down. It attracts some sketchy looking people.

Christopher Ragan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN RAINWATER 
Évaluation :
5

Great folks there. Very attentive and polite.

ginger alexander 
Évaluation :
2

I was late with the truck so they charged me 200 & the owner of that store told me I was a bitch & was cursing me. About putting me on a red list

Sherry Ray 
Évaluation :
2

Have more help when you are there to pickup your rental. I gave U-haul a two week notice on when I would need the car hauler and they couldn`t get it to the location where I live. I had to make a 40 mile trip to get it. And they didn`t even notify me. Come on , this company can do better!

Phil Wheeler 
Évaluation :
2

No one to help disconnect the trailer. Area To disconnect trailer on a hill resulting in trailer trying to roll away. Too difficult for one person that is older

Chad Jones 
Évaluation :
5

Your online experience was wrenched. I got emails to confirm but when I tried to it said that I had no reservations. Even the rental location had trouble with the website which made the transaction take 3 times longer than it should have. You all should scrap your website and start over.

Willie Daniels 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lizette Carter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wes Svendsen 
Évaluation :
5

Karen Fields done an awesome job on getting me the truck I needed. She also answered my questions in a well respectful way. Keep up the awesome work you are doing. Sincerely, David Green

David Green 
Évaluation :
5

The drop off location is a service station with a U haul parking lot. You can top off your fuel at this location, prior to completing check-in. The check-in app is easy to navigate & complete.

Randolph Davis 
Évaluation :
5

The guy sent me to a mechanic because he didn’t think I had an electrical hook up, the mechanic showed me where it was.

jeanie harpole 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betty Heim 
Évaluation :
1

Literally every thing. The person didn't even tell me which trailer was mine, much less help me back up to it, or help me hook it up. It was just a gas station that has some uhauls outside, and they don't know anything about them.

Kayden DiGiovanni 
Évaluation :
5

Those were some good folks in Berryville. Very helpful and informative.

Glen Bailes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynette Morris 
Évaluation :
5

Came out and helped disconnect even though it wasn't U-Haul hours of business. Helped me check out without delay. Merci!

Maureen Reimiller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Berg 
Évaluation :
2

Trailer was damaged and dirty. One of the rear brake lights/turn signals was burnt out. Running lights were not working and had smashed covers.

Andy Jeffries 
Évaluation :
5

The ice and snow could have been removed from the trailer and the tires could have been freed from the ice.

John Levien 
Évaluation :
1

Rude truck damaged with no notation of the damage but I took pictures!

SHERRY KEMPF 
Évaluation :
5

Nothing, the man that rented us the trailer was outstanding! He was very nice and professional. He installed my receiver, hooked up the trailer, lights and put the trailer on my hitch. I was very impressed with his consideration to go through the contract and never seemed rushed. I would highly recommend this pick up location!

terry hunt 
Évaluation :
5

Passenger side stop / signal light on rented unit was out, probably due to loose connector in plug discovered at pickup. Reported to staff at location on pickup and confirmed at drop off. I have no doubt that it will be fixed.

RICHARD THOMAS 
Évaluation :
5

Not a thing it’s perfect as can be

William Eaton 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shelby Reed 
Évaluation :
3

Look inspection

Keith Robertson 
Évaluation :
5

Excellent service and very friendly.

Andrew Wills 
Évaluation :
3

I couldn’t understand the guy who was checking me in.

Joe Fowler 
Évaluation :
3

I filled out the pre check in and pretty much nothing I filled out except the locations and time was saved so had to do it all again. Kind of annoying.

Andy Favors 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katie Swofford 
Évaluation :
3

It took a long time to get the computer work done

Robert Weis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Janesjr 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luanne Emrick 
Évaluation :
3

They had a hard time with making appointment with me thru your site.

JOHN Reiter 
Évaluation :
1

Gas Station/convenience store that only has one employee present. Used this drop off location twice, both times employee could not leave the store and asked me to do the check-in. Even asked me to go park their trailer in a parking space at a crowded business parking lot using a 26' truck. Absolutely no service and rude employees. Avoid at all costs.

Leslie Echols 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tina High 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Melissa Howerton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William VanBuren 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Danna Singleton 
Évaluation :
3

Staff was very friendly, but the truck was not cleaned out. I realize it was not a full U-Haul center and maybe they don't have time/budget to clean the trucks, but dang this truck was bad. Staff let me borrow some supplies to clean up the truck a bit, and I had to sweep out the back before loading. I don't know how to fix this one.

Erik Klemett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda Maynard 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel Lucas 
Évaluation :
1

The trailer had issues with the lights. It blew all the fuses in my vehicle. If something is wrong at the pickup location priority attention needs to be given by them and your customer service.

Charles Clark 
Évaluation :
1

This is the second time in the last couple of weeks that I have rented from this place. This will also be the last time that I do. When picking up the trailer both times the tongue of the trailer was on the ground instead of on a jack and there was no one working that could help so luckily the first time there was a gentleman pumping gas that came and helped me get it up to my jack and the second time I made sure my husband was free to go with me and once again the tongue was on the ground and no jack. Both times upon return we had to wait for the owner of the store to come after being called to get us a jack to be able to raise it back off my jack. The owner is not friendly or helpful. The uhaul was also dirty with empty broken boxes still inside. I shouldn't have gone back after to first time but I tried to give them the benefit of the doubt but I was wrong for doing so.

Kelley Deatherage 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marco Berrios 
Évaluation :
2

Le client n'a pas laissé de commentaire.

charles sterling 
Évaluation :
5

Easy to drop off our rentals.

frank tucker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amalee Davisschwartz 
Évaluation :
4

I returned the trailer at around 4am. Business was closed. So I had no contact with anyone at this location.

Christopher Reid 
Évaluation :
4

The U-Haul system of dropping off is slow and confusing

Michael Johnson 
Évaluation :
1

No itemized bill Hidden charges nothing disclosed Staff isn’t trained had to wait for people to show..very inconvenient Nothing explained

Steven Bozzay 
Évaluation :
2

Understaffed and the poor sweet lady was trying to be cashier for the gas station and manage the Uhaul rentals all at the same time. She was very sweet but also didn't know how to hook it up, so thankfully I did because I'd done it once before

Drew Howerton 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS FRIERSON 
Évaluation :
2

Gps took me to middle of no where actually drove passed it bc GPS said I had 5 more miles. Lady was nice but had no clue what she was doing. I reserved online and got a quote of 233 but was charged 265. Also uhaul had many scraps and dents already

Rachel Moody 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aimee Tackett 
Évaluation :
4

Le client n'a pas laissé de commentaire.

brian lesack 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK Robison 
Évaluation :
5

Location was fine. However, U-Haul is a joke. I literally don't understand how you guys are in business. 2 months ago, I watched my sister go through HELL getting a moving truck from U-Haul, multiple location changes, 2 truck no shows, etc. I knew better than to use U-Haul. Soooo I made my pick up date well in advance… and called to confirm everything 2 weeks before pick up date. Was told everything would be fine, I'd have a truck where I needed, blah blah. WELL GUESS WHAT! Nope! Same exact shit happened. I had to drive 56 miles to pick up a truck….. drive it 56 miles home to pick, then another almost 100 miles to get truck back. Not to mention, u haul has the WORST customer service in the world. A customer service rep hung up on me after being so rude… I called and spoke with a "manager" some guy named Kelly… lol. He was an even bigger asshole. Never apologized for what Rhonda said or did. Basically said she had a right to treat me like that. Next time, I'll save myself the trouble and use budget as a normally do…… at least their employees are respectful and actually care and try to help. Fuck you Uhaul. You guys suck and you make moving even more miserable.

David Eichler 
Évaluation :
5

Great experience. Thank you

Valerie Jashinsky 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRELL SWAIM 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Stephanie Ann Ryker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FNU MANUR 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim Adams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matthew martin 
Évaluation :
3

The cab lights & dashboard lights didn't work neither did the box lights. I got caught in hard storm it was so dark I couldn't see my speedometer. I was charged a full day for less then half of the day. I went to rent it about noon and the attendant said I had to return it by 6pm then he said 10pm when I questioned him on why I'm being charged for a full day. He never gave me a clear answer The truck itself lost power on every hill & seemed to use an excessive amount of fuel. It needs a tune up to be sure. I have rented U-Hauls before & never had broken equipment for my money.

david hacker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID HENKE 
Évaluation :
3

Couldn't print my contract because his printer was out of ink. I had also reserved 12 blankets, he only had 5 available. Brakes needed repair on the truck.

Earl Mahavier 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Caleb Lopez 
Évaluation :
1

I returned the vehicle with the exact amount of gas that I picked it up with. The gauge was touching the half tank line but just below it, so he charged me $15. It was ridiculous. He legitimately wouldn't close out the transaction and there were 5 people behind me waiting. It was one of the worst customer experiences I have ever had.

Edward Davis 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robert wibright 
Évaluation :
4

Be better informed about mileage allowance. I was told U-haul would refund me based on miles allowed but not used. That isn't what happened. I paid for 1460 miles, used 1 200 but not refund.

thomas conboy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maureen ott 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sarah Callas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan Taylor 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CLAREL BREEDLOVE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra Williams 
Évaluation :
1

No one to hook up trailer. At 64 it's hard for me to lift the trailer and hook it up. No one to help unhook and park trailer. Won't use them anymore and I've used them a lot the last two months!!

SHERRY KEMPF 
Évaluation :
5

Drop off point was excellent. They ask if everything worked well and if I had any issues. Kudos to this site.

KEVIN KLING 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHERRY KEMPF 
Évaluation :
5

Thanks

TOM SHELTON 
Non les évaluations ont été soumises pour cet établissement.

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