Good service onsite.
Philippe R.
Customer Reviews for Station Service Cote
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I found the service very good and very helpful
Ahmed D.Nothing... Just perfect !
FRANCOIS C.Très dure d'améliorer un aussi bon service. Les détails sont très bien expliqué, les accessoires boîtes/housse de matelas et etc toujours disponible et a bon prix. Les deux monsieurs et je crois le propriétaire sont tellement fin. Je peux juste dire merci et à la prochaine.
Jean F.Very helpful people and top professional !
Isabelle H.Actually everything went very smooth, renting and returning!!!
NORMAN J.Pas de facture avec # de TPS, TVQ et # de facture...
Genevieve C.The receipt was not very clear. I paid MUCH more than I was estimated for my trip. The very busy representative did not take any time to explain why the fee was so much higher and it isn't clearly defined in the receipt either. He clearly told me to not fill up the gas - to let him do it when I returned the truck. And that if I showed up a little later than I was supposed to, that I would be charged a little more. At the time, I accepted it. However, I recently rented a bigger truck - for a longer distance - from a different uhaul location in the same city and I paid about a third of what I paid the first time. They informed me that it would be cheaper to gas the tank myself instead of letting them do it. To summarize, this location on Hochelaga charged me more money than a different one even though I used the smallest truck, same timeframe and a shorter distance. I was left feeling ripped off and deceived. For anyone wondering, the difference was 170 $(9', 4hr) to 50 $(15', 4h). To improve this, PLEASE make your pricing more clear, and reimburse customers/offer SOMETHING for deceitful tactics or whatever it was that happened here.
samuel K.The worker is very friendly, helpful and mantain good communicatio nand will to help
youssef C.This u haul is very expensive, especially in term of millage cost. Other u haul are at 0,59$/km and they are at 0,89$. It's insane
Yves N.We have to confirm by phone (or in personne cos Line is always busy) with the location because they don't honor online reservation. Employees are really rude and lot of waiting time there since the guy is all alone during rush.
Jonathan S.Complément inutile de faire l'enregistrement sans contact en ligne, ça n'as réussi qu'à nous rendre frustré de l'inefficacité du procédé, heureusement sur place nous avons été reçu par des personnes très gentille et qualifié.
Emmanuel B.Vraiment excellent service, rapide et efficace. Véhicule en excellente condition.
CLAUDE D.Merci à Station Service Côté pour le super service!
JEAN-FRANCOIS H.Tout était parfait ! Service amical et rapide. Bravo !
FRANCOIS C.On arrival, They were very helpful and kind.
eric F.The back of the truck was not as clean as a previous rental from another location.
Martin C.Lights and indicators on the trailer not working.
Fabrice A.The owner was extremely helpful and very professional. Answered all my questions in a friendly manner, helped also with directions since I was not familiar with the area. He made the experience 10 times better for me.
Alexandros A.Le prix annoncé ne reflète pas la réalité: il y a toujours des modifications ou des tarifs différents une fois qu'on arrive sur place et il devient difficile de rediscuter le contrat.
manuel P.la cabine sentait l'urine de chat
Heidi L.L usage du français est très souvent négligé... Mais service impeccable J ai loué et j ai toujours eu mes demandes de remorque...
JEAN P.Great, fast service. The best place to go for rentals. Would recommend to everyone.
yvon D.I received great and friendly service. job well done!
fabhome R.J'avais réservé pour une autre succursale et le matin même on m'a envoyé à cette adresse qui est vraiment loin de chez moi. Vous ne devriez jamais louer de véhicule si vous n'en avez pas assez, mon expérience a été des plus désagréables!
Anais F.merci ,service rapide. Merci aussi à Éric qui m a aidé à stationner le camion de 20 pieds il était tard.... bonne journée!
GINETTE S.J'ai reçu un excellent service fort apprécié.
Sylvie R.Excellent service, very friendly staff.
Jacques F.merci ,bon camion
GINETTE S.A1
auto 4.Your mobile application does not work. It was impossible to upload a photo using my android phone. Event the clerk onsite was aware the apps is not working. Because of this I was charged 20$ extra because I was not able to return the vehicle by myself.... Shame on you
Karl C.Price announced on website never fits with what is charges in the end. This seems almost a fraud.
Benjamin R.Not professional /rude customer service
Samuel D.I received an awfully unprofessional email from the pickup location asking for my phone number. Almost reported it as a phishing attempt, as it didn't come with any signature, from a private email address, and without any punctuation. When calling back, the phone call was equally unprofessional. They forced me to accept higher charges and different times than booked and didn't let me more than 1 hour to decide, otherwise it would be cancelled. The price displayed when booking was half of what it cost me, the rental time I requested when booking was finally not available. I was forced to pay the gas per kilometer driven, rather than refueling it myself, what would have been much cheaper for me. This was my first and last rental with U-Haul. If the prices on the page are incorrect and the reserved times are unavailable, then I can't rely on this service and will simply pick another rental company next time. The rental equipment was not clean, but acceptable for a working vehicle.
Can A.Ils m'ont charger 40$ pour box???? Sans explications... Il manquait une couverture, j'en avais seulement 11... Ils m'ont donné une pile de couvertures.Je leur faisais confiance. Très déçus et pas d'énergie à mettre pour me défendre. Bref! Faut pas se fier à personne. L'erreur est humaine mais 40$ overcharged sans explication?? J'étais pas seul lors de la transaction. Donc témoin à l'appui. Sinon il était sympathique. La prise de possession s'est bien passé. Seulement les frais sans explication ça passe moins bien. Compter vos items et prenez des photos car c'est un peu trop facile comme tactique...
Yannick L.Hidden fees.
Yves R.Très satisfait du service et prix compétitif. Merci
Michel C.-Avoir des services Internet en français (inscription et sondage)
Halima H.A1 wow quel bon service
Felix-olivier B.Nothing, everything was perfect. Thank you very much. Claude.
Claude G.I would like them to be clearer with the fees to pay, since I noticed that the value that I estimated was less than the final value of the invoice.
Ivan P.The driver's and passager seats were really dirty, the rest of the van was okay.
Adrian A.Very friendly person at the desk.
Frederick P.Vous avez chargé des frais de nettoyage que vous avez deduit alors que j'avais tout nettoyé. Il n'y avait personne au bureau de Pintendre pour nous accueillir lors du retour du camion. J'exige le remboursement complet de mon dépôt de 100$.
jean marc cyr D.La personne qui s'occupe des location sur Hochelaga est exceptionnelle
Sylvain T.Impressive comparing to other location of U-Haul!
Jonathan C.Very friendly and courteous staff (reservation and pick-up)
Daniel G.Toujour de bon service vien toujours assuré l'installation de l'équipement vraiment de louin le meilleurs service que nos compétiteurs ðŸ‘
LOUIS G.Charged 10 milles that I never used and 25$ fees for cleaning that was never mentioned to me when I rented the car! That's was not professional and
RAOULD T.Service incomparable. ðŸ‘ðŸ‘ðŸ‘ðŸ‘
SANDAIRE J.Super service
SANDAIRE J.Ils sont professionnels et gentil
SANDAIRE J.Great service
Claude F.Service rapide et courtois
Robert jr B.Keep it up!
Mathieu L.Nous avons beaucoup apprécié qu'il y ait un troisième siège dans la cabine du camion. Cependant, l'employé qui s'occupait des retours étaient hautement désagréable. Il nous hurlait dessus carrément et était super non-chalent alors que nous n'avons pas besoin de lui pour le retour. Il s'est imposé. Il ne devrait pas s'adresser aux clients, il ne semble pas du tout avoir les aptitudes requises pour le service à la clientèle.
Marie-Claude G.You aks tons on info, copy of the permit both sides and everything and you get there, and you have to do it all over again. Downer ! The rest was great
Gilbert C.Very good service!
Claude F.Owner was rough with all the clients and was not wearing any mask despite the government rules. When was asking why he was not wearing a mask, he answered that is not our problem and he don't give a shit. No manners, treat people like shit.
François P.