The rental was dirty and didn't look like it was washed for awhile. The inside was never wiped down, there was a few pieces of trash and dusty. I did not like that especially during Covid.TERRI B.
Customer Reviews for StaxUP Storage of Homeland
(U-Haul Neighborhood Dealer)
Pour nous contacter
Homeland, CA 92548
(Highway 74 east of Sultanas Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lundi au vendredi :
10h am à 12h30 pm / 1h30 pm à 4h pm
- Samedi et dimanche :
9h am à 12h30 pm / 1h30 pm à 4h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Logan M.
First the night before I was told my 15 ft truck unavaiable and available was a 20 ft truck at this other location. Then I was overcharged approx. $200 asI was charged for the extra for the 20 ft truck even though I reserved the 15 ft - then the truck was turned in same day 8/27 at 9 pm - we are sure the security cameras will show this - but Hector Ramos didn't check in the truck until 11:45 on 8/28 - charging me double 2 days. We took photos of dashboard of mileage and gas gauge as well when picking up and droping off making sure we refilled EXACTLY the same as when picking up ... regardless Hector Ramos charge me for 11 gals of gas at $75 and a $30 fuels charge. Needless to say Mr. Ramos ripped me off, over charged me $200 and was dishonest in the transaction taking advantage of us doing the night drop as we were instructed to do. I am contesting the $340 that I was wrongly charged!!!!!! Jacki RigneyJacquelynn R.
Le client n'a pas laissé de commentaire.Armand T.
After my recent rental experience, at this location, I contacted the regional office and filed a complaint. I am waiting to hear back from customer service to resolve my issue.Jennifer T.
Le client n'a pas laissé de commentaire.tina L.
Car had check engine light on and cabin was not cleanedRyan B.
Le client n'a pas laissé de commentaire.ray C.
Le client n'a pas laissé de commentaire.Louie D.
Le client n'a pas laissé de commentaire.Taher A.
Le client n'a pas laissé de commentaire.Ernesti F.
Le client n'a pas laissé de commentaire.mildred K.
Le client n'a pas laissé de commentaire.linda L.
Le client n'a pas laissé de commentaire.Carlos L.
Le client n'a pas laissé de commentaire.carlos L.
Great customer service! Teresa the manager was great!Robert M.
Le client n'a pas laissé de commentaire.jennifer K.
Le client n'a pas laissé de commentaire.Andy M.
Nothing! You guys excellent!!Heather B.
Le client n'a pas laissé de commentaire.Lana L.
Le client n'a pas laissé de commentaire.Raymond B.
Le client n'a pas laissé de commentaire.Karen J.
Truck was dirty inside and out. No dolly provided with my order.Brad B.
Le client n'a pas laissé de commentaire.Patrick K.
It's so far out of the way but Staff was nice.DEBORAH J.
Le client n'a pas laissé de commentaire.MARCOS V.
Le client n'a pas laissé de commentaire.PATRICK K.
Le client n'a pas laissé de commentaire.ROBERT W.
We were supposed to pick up @ Hwy 74 got there the truck wasn't there. The guy had customers before us that we're unhappy too. We were supposed to pick up @ 9:00 our family was @ the move-out home ready to load but didn't get the truck til after 10:00, so we lost an hour. Wouldn't recommend Hwy 74 location in Menifee, Ca.Thomas C.
Le client n'a pas laissé de commentaire.Angel H.
Great customer service & well maintain facility.steven B.
Great customer service and clean location. She was extremely helpful!MICHAEL P.
Le client n'a pas laissé de commentaire.JERRY R.
Le client n'a pas laissé de commentaire.GERALD MELENDEZ B.
The gental man that released the Uhaul to us was very professional and we were out of the with in 10 minutes.CONSUELO A.
Le client n'a pas laissé de commentaire.BRIAN H.
Le client n'a pas laissé de commentaire.Robert D.
I first spoke to Christina, who was absolutely amazing. Then I spoke to Tisha, again so very helpful. The icing in the cake was Jessica and again, I have never been treated so good before. These 3 ladies are absolutely amazing. Thank you so much for making me feel so special.VICTORIA R.
Le client n'a pas laissé de commentaire.RACHEL H.
This message is for the GM RICK ZARAGOZA himself please be patient with the customer take 5 mins to explains small details and drive slow when you pull the truck out no need to be all fast and scare a client . Other that that thank youARIANA A.
All went well!Alex G.
If you confirm pod rental with someone and then 2 days before scheduled delivery date you have to cancel there reservation that is not good customer service. You better be prepared to accommodate them at the same price or less not more.Christine M.
Le client n'a pas laissé de commentaire.CALVIN G.
Le client n'a pas laissé de commentaire.EDWARD C.
Nothing you all have great customer service 👍ADELAIDA L.
Le client n'a pas laissé de commentaire.ROBERTO G.
Le client n'a pas laissé de commentaire.CANDACE B.
Le client n'a pas laissé de commentaire.Keith E.
UHaul continues to provide superior products simplifying the moving process for decades in my life! Always great products, orderly process, great reminders and choices of add-ons. UHaul as usual, WELL DONE! Keep up the good work!MARYELIZABETH J.
To clean inside the trock because was stinckyCANDELARIA T.
Le client n'a pas laissé de commentaire.WILLIAM W.
Nothing. No improvement needed.Edgar E.
Have to wait for service even with the office sign said, "OPEN" but door was locked and NO one there in the office. Will not do business here again unless thing change for better.PANN S.
Le client n'a pas laissé de commentaire.Eddie G.
Ordered a truck with a car dually said they had one for pick at 9:00 end up having to wait tell 12 and go to different location to pick up car duallybryan G.
Le client n'a pas laissé de commentaire.AMERICO M.
Le client n'a pas laissé de commentaire.pamela J.
Personnel amicalVILMA M.
Le client n'a pas laissé de commentaire.Christopher R.
HORRIBLE!!!!' I made a reservation a week ahead of moving day and called multiple times to confirm a truck that week. Friday afternoon I was told I couldn't get one (after I called no one contacted me). I had to pay 150 for the movers I scheduled after No truck available. The following weekend I scheduled again. I was told I could get a 26ft truck as I reserved at a location 70 miles away!!!! We ended up getting a smaller truck and making more trips than expected. After HOURS on the phone with U-Haul and the location staXup, I was told they had rented out all of their trucks. Turns out employee was new and told me wrong info. This caused MAJOR STRESS to me again For the second tome due to the poor service of your company. When we FINALLY got the truck, of course it smelled A LOT of marijuana!! Yes it's legal BUT as a diabetic I prefer to stay away! The smell was so bad we had to air out the truck to let out the intense smell. We then had to delay the movers by an hour which cost me another 75$. I know the demand is high bc of the Real estate market sales are up. But it is very frustrating to think you have a truck and try to plan ahead only to find out they don't guarantee it!! My STRONG suggestion is have people call in their reservation and at least tell them what locations are projected to have a truck on their selected time and date. It would be less upsetting to get an idea of where the truck might be instead of customers expecting to pick up at the location they selected and not be what they get. I have 5 family members and friends who are in escrow and I have told each and every one of them to NOT USE UHAUL due to my 2 weeks of bad experience with this customer service. Another thing to point out is, no one called me back from the management team after I complained about poor service! Sorry about the grammar very upset summarizing these past 2 weeks!!!郎RICARDO D.
The guy who helped me is incredible, hes awesome, hes the type of guy every company should have. I wish I had a guy like that in my business. Thanks for the trailerKenneth D.
Le client n'a pas laissé de commentaire.Phil P.
Le client n'a pas laissé de commentaire.saul B.
Cell phone service is not great in this more rural area. I would mention that in the details.Alana Y.
Le client n'a pas laissé de commentaire.Keith W.
The truck was not cleaned. The cup holders had sticky stuff of what might be soda or coffee. Floor dirty and truck dusty. I took photos with my iPhone. I had disinfecting wipes On me and I wiped down the seats before we got in but it's not my job to do that. The seats also had crumbs not sure of what but the truck was not cleaned. Very disappointed especially with covid cases.FLAVIO P.
The equipment just had a light brown spot of a liquid. (maybe oil)RAUL A.
Le client n'a pas laissé de commentaire.Evelyn C.
Le client n'a pas laissé de commentaire.Nicole P.
Theresa was great, very helpful and accommodating. The truck was extremely clean and looked to have relatively new tires. Excellent experience, would definitely rent from them in the future.mitch L.
Le client n'a pas laissé de commentaire.RICHARD R.
Le client n'a pas laissé de commentaire.nicolette H.
Excellent service! Manny, Teresa, and Jessica are amazing. I highly recommend this location!Jennifer A.
Le client n'a pas laissé de commentaire.Thomas C.
Le client n'a pas laissé de commentaire.Jeffrey C.
Le client n'a pas laissé de commentaire.Thuan V.
Thank you for great serviceJeremie B.
Le client n'a pas laissé de commentaire.Fabian R.
Le client n'a pas laissé de commentaire.Julie H.
Personally I feel everything was perfect.Roman R.
Le client n'a pas laissé de commentaire.Oscar M.
Le client n'a pas laissé de commentaire.andrew F.
Le client n'a pas laissé de commentaire.ROBERT T.
Manny, the gentleman who helped us left NO ROOM FOR IMPROVEMENT!!!! This was the best service I have seen in years I am telling my friends!Leatha S.
original pickup was at ethanac location. they did not have truck we had to find another which took 3 additional hours we wasted trying to locate another truck.bill K.
Did good just the place was busy had to wait a whileKenneth S.
Well everything about this location it's it's good and clean, especially the person who helped us,She was really nice person happy and Kind.elis E.
Nothing you guys doing a good job!EDD Q.
Attention personal was execelent.Jose G.
The cabin had a very bad odor in it. When you accelerated the engine missed and backfired. I didn't think I woukd meake it to my destination. If I had to make a long trip I would have refused this truck due to mechanical issues.kevin Q.
Le client n'a pas laissé de commentaire.DIANE M C.
Le client n'a pas laissé de commentaire.Michael S.
Parking is an issue at this locationGary G.
Pay attention what is going on instead of Assuming. Very rudeBenjamin V.
Manny was great to work with on our rentalMichael S.
Make sure the truck's are running good and Maintain , Clean.Manuel S.
This location was great. The entire staff was friendly and helpful. Just very welcoming all around. Thank you for these guys.Chase C.
**Only complaint is that I returned the rental truck early with the gas refilled to 1/2 tank as it was when rented but was charged for gas by uhaul. Other than that everything was good.??Dana H.
Strong smell of marijuana in truck. Now my furniture smells also.David V.