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JERRY B.
Customer Reviews for StaxUP Storage of Menifee
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Hector and Shantal are great employees! Friendly, courteous, and they know their business!!! Thank You!!!
LUCY D.Had a reservation for a pickup. They changed it to a box truck and then charged me double what I expected and I had to call the main number and get it corrected.
Mark K.Clean the vehicles before customer rents them. The truck had 10 000 miles and was never cleaned.....the cab was very dirty.
bud G.Redd and Chantea are very personable. I don't mind going out of my way to patronize this location. Not a giant facility but they do well with the personnel they have. Especially with the development of that Holland Overpass!
Theodore S.They said that they opened at 10 and made me wait around another half hour, until 1030
Larry H.Merci
Joe H.I was told by manager Kathryn my time and miles would be honor this location decided to run my card for the same amount without honoring it so I will be disputing and never using them again!
Francisco J.I had pre ordered an appliance dolly.. when I got there I was told they were first come first serve. My only recommendation would be to have more available.
Karla H.This pick up truck was very dirty smelled like cigarettes witch gave me a very serious headache I'm very upset about this
Gary H.the truck reaked of cigarette smoke. the smell set off my allergies and we had to buy an air freshener. the inside was very dusty and needed to be vacuumed.
David K.I have been using this location for years. I wouldn't change anything.
Irene H.Vehicle was very dirty. The window was so dirty you could barely see out, and the dirt was on the inside window. The vehicle still served its purpose.
Angela W.I was charged for gas when I returned the truck with a little more than I got it with
Thelma D.The truck was extremely dirty and stinky inside when I rented it. I only drove 4 Miles and was charged for 2 gallons of gas. I added a half gallon to the tank. It was 3/4 tank when I rented it and three quarter tank when I returned it. I called the agent to explain that it's impossible to use 2 gallons going for miles. That's only 2 miles per gallon. She hung up on me and told me to call customer service.
David P.Give a military discount
Ron P.Pick up and drop off quickly. Thank you.
Liudmila C.Friendly reception
Eugenie H.All equipment is in a dirt pit I had to walk through deep mud and my car almost got stuck
Andrew E.Nothing negative to say only thank you
YARA U.The trailer was pretty dirty inside, it hadn't been swept out of trash or dirt, but it wasn't a big deal!
Linda M.great great fantastic
leslie W.The van was not clean, there were stains and smelled very bad. I had to ask for a mat to cover it up, the smell wouldnt go. I did not want a bigger truck instead because this was my first time riding and the previous time i had my friends drive it. The questionaire while returning asks if the vehicle is clean, the prev customer lied, but uHaul should have taken care of cleaning it for the customer, isnt it ? I also added filed more gas into the van. If there I gave back less, i would be charged, if I added more, shouldnt I be refunded with the same logic ?
Arun Kumar S.The agent was very polite and patient!
Tarsha B.Excellent service
Carlos F.Made a reservation weeks ahead to ensure a smooth and timely pick-upâ€"received a call right before closing hours the night before that my truck would not be ready on time and I would have to wait until office hours despite having selected the option to do self-pick up. Initially given a dirty truck (the back was left open and it looked like animals had gotten into it), second truck had light on the dash indicating that the left tire was at 0 PSIâ€"received no apology and was just given key to truck after truck before finally getting a truck that was bare minimum sufficient 1 hour later.
jonathan T.The facility grounds are unkept. There was trash around the parking lot of the facility. I noticed the trash was still there the next day when I returned the uhaul.
Traci T.Office not staffed posted hours. Waited one hour for staff.
David P.Better system with after hour rentals...confusion over process cost me a day.
Vernon B.was told the tank was at Full when i got the truck, though the needle wasn't at the Full line. bit the bullet and thought eh maybe it actually was full and the needle just doesn't touch the F when full. i was wrong. spent almost $80 on gas and ACTUALLY filled it to maximum. probably could've put $40 in and it would've been in yalls eyes “fullâ€. waste of money.
EMILY F.Everything went smooth no issues
andrew P.Instructions on how to leave the lot at this location. Trucks were parked at a dirt lot that was not connected to the paved parking because of a high curb.
Joshua P.1. Close locations that lie to customers. 2.Better train your agents.
gary E.Staff was very helpful.
Marquette H.I went to Hemet location on State st. With reservation number and they could not find me in computer. So I ended up have to drive out of town to pick up another that was smaller than what I had reserved and it cost me more money with gas in my own car and the truck. Very disappointed in the situation.
Jeannine L.Nothing you're awesome!!!
Cyndee B.Better staffing
MARK B.More communication
Briana L.Fast and friendly service!
Patricia M.Truck was very dirty and smelled horrible. It was also almost empty, which mean 2 trips to a gas station. The pads I reserved were not available. No even walked me to the truck, I had to go find it. Very bad experience, won't be back!
Joseph B.The associate was unfriendly and made me feel as though I was bothering her. It seemed like she didn't like her job. She also told me they were out of regular dolly's so she offered me the more expensive one, which I paid for, but never received. I called her the next day and she told me there was nothing she could do about it.
Dawn R.move closer to newport rd.
Thomas Q.Awesome service
Frank B.Front desk associate wasn't very friendly. She also should have noted that I could return the vehicle and avoid the $20 return fee by using the link in the text message. Truck had warning for low tire pressure that should have been checked prior to renting the vehicle.
Susie S.Everything was done in a professional manner
Robert W.Would be better if they opened at least my 8 am. This location does not open until 9 am.
William S.Quick and Convenient
Henry H.Everything is great good service the can was a little dirty but not ugly dirty just a bit but no complain
Jorge B.The trucks were damaged. The person at the counter didn't help at all. When she didn't have the items I ordered she referred me the a location 30 Times away! So inconvenient. Then she would even refund my money my money. I had to call customer service and wait forever. So I ended up doing a live chat. The live chat was quick and they gave me a refund but the Staxup in Menifee was awful!
Brekida M.Hire a new front desk employee, because the one you have now is incredibly rude. The last employee at the Holland Road, Menifee location was very nice and professional and it was a pleasure doing business with him. Thank you! Ps It was nice to have a new radio in the truck to listen to.
Janine S.Renting the equipment was hassle free and the U-Haul rep was very helpful.
kevin H.Location is not pretty but it is convenient and the truck I rented was in excellent condition. I can't think of anything that would improve service other than perhaps to extend the office hours a bit. Using the return process on my smartphone was very straightforward and worked well.
David K.Overall customer service on the phone was good and friendly. However when you book a week in advance with a representative. You expect them thoroughly investigate if a piece of equipment is there.. Went to the facility in date requested not even one available. Waste of time and gas.
Olive H.Excellent customer service staff.
DEMETRICK M.S.O.
neal T.The truck was very dirty in and out
Teresa P.Other than a lot of dusty dirt around and in truck we rented was a good experience. Quick and simple
Louis G.Nice crew, the van was a little dirty but not a really big deal.
Walter G.