Évaluations des clients StaxUP Storage of Murrieta

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de StaxUP Storage of Murrieta

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Timothy S. le

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There were people there before us who were still using the truck and it took over an hour for us waiting before we even got the truck. We asked the lady at the reception if she could give us a discount because we waited so long she said she would have to call uhaul give us a call back but she never called us and we never received a discount for our wasted time.

david R. le

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Nobody told me about the check in process, and it was a nightmare because I tried to do it from home, once I dropped the trailer off at the store, and nobody was there. I had to go BACK and figure it out on the phone. Not cool!

Tiffany G. le

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Awesome service!!

Stpephen G. le

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Le client n'a pas laissé de commentaire.

Bruce D. le

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Le client n'a pas laissé de commentaire.

Jarod L. le

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Le client n'a pas laissé de commentaire.

Bruce D. le

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Le client n'a pas laissé de commentaire.

Mallie D. le

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Great customer relations, was able to extend rental 3 separate times with merely a phone call.

JENNIFER P. le

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Truck was clean and newer. Very easy pick up with mobile phone.

Wilfredo P. le

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The staff did a great job. The automated pickup system is awesome. Turn in of the vehicle was also very easy. Thank you for giving me the better rate.

Dawn W. le

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Le client n'a pas laissé de commentaire.

Colleen P. le

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Le client n'a pas laissé de commentaire.

JULIA M. le

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Le client n'a pas laissé de commentaire.

Mariah G. le

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Thanks Matt for being reassuring during this difficult experience I had with U-Haul!

Shelly L. le

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The young man who worked with us was fantastic!!! Give him a raise and promotion!!! You could not ask for a better representative: honest, knowledgeable, friendly, helpful... raise and promotion are due!!

Carol T. le

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The equipment was faulty, the safety chain had a broken S hook, the wiring was bad & the screws that held pin that holds the ramps in place were stripped & we dropped the ramp during the trip. When the repairman came out in AZ, he told me that the Foley had a bad wheel as well & would never make the trip to OH. Thankfully he was a U Haul vendor & was able to switch out the dolley for me. I have never had such poor equipment or service from a company.

David L. le

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Very friendly, and very satisfied!

david S. le

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Le client n'a pas laissé de commentaire.

Perry J. le

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I rented the 26' for one day. when I tried to bring it back the office was closed and no one told me they were closed on Thursdays when I picked it up. there were no instructions on site on how to return the truck. there was only one phone number on the receipt and when I called the first time the lady said she doesn't handle that and transferred me to a recording saying " Were closed and that we'd be open again on the 26th and have a Merry Christmas" I called again and again was told that they didn't handle that and they'd have to transfer me and I was on hold for 14 min's and no one picked up so I hung up. the uhaul store didn't have a key drop off slot so I put the keys in the "leave receipt slot"

GILBERT C. le

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Nothing stay perfect been a long time customer and will remain so

barry M. le

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Le client n'a pas laissé de commentaire.

ruffina R. le

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Le client n'a pas laissé de commentaire.

Cindi M. le

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Le client n'a pas laissé de commentaire.

Bruce Z. le

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Le client n'a pas laissé de commentaire.

Robert H. le

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Be open 7 days a week instead of 5

sue D. le

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I have rented many Uhaul trucks and several from this location before the current new management and have always been pleased. I will never rent another Uhaul truck nor will I do business with Staxup Storage again. Last Saturday at 4:30 PM I reserved a truck. There were many trucks available at that time of the same size I rented. I was planning to clean out my storage unit the next day, Sunday. This location is not open on Sundays. I couldn't find the key to my lock and couldn't cut the lock off my unit. First thing Monday morning I went to the location and explained what happened and requested I not be charged, and I would rent the same truck Thursday. I also explained I had been a very good customer previously. I was told "it is not our policy to give refunds, that if you reserve the truck, you have to pay for it whether or not you use it and regardless that Uhaul didn't lose any business because they had an abundance of unrented trucks this size that day." My policy then is to never do business with Uhaul nor Staxup Storage again.

MARSHA A. le

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Theresa and Emilie are AMAZING!!!

charles S. le

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Le client n'a pas laissé de commentaire.

laurence R. le

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It s not the closest location from my house but the customer service deserves these extra miles..

Thomas L. le

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Le client n'a pas laissé de commentaire.

John B. le

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Le client n'a pas laissé de commentaire.