Between your website and mobile app, i'm not sure which one is worse. Add to it when it takes 45+ minutes to get to talk to someone. Overall very bad experience.Arun T.
Customer Reviews for Stefanelli Avis
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Princeton, NJ 08540
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 7h30 am à 4h pm
- Sam : 8h am à 12h pm
- Dim : fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Mobile use to check out was cumbersome bc the website wasn't working!Tiffaney W.
Shouldn't rent a truck with under a quarter of a tank of gas. Too stressful. Bad businessJoel B.
Le client n'a pas laissé de commentaire.Ryan J.
Make the website for self-return work better. It would not let me complete the return, so I had to go inside and luckily someone was there, even though it was a few minutes before they even open. The computers were not up yet, and the person there took my contract and said not to worry he'd take care of it once they were up. He followed through and I received the completed receipt soon after when I arrived home. He made the process very easy and turned a negative situation into a very positive one.Howard A.
Online check-out and check-in did not work. Agents blamed us for this.Ali Y.
Le client n'a pas laissé de commentaire.Jonathan L.
Michael and Carmen were super helpful when we wanted to pick up the truck earlier and had to extend our use of the truck a couple of times due to unexpected circumstances. Location is right next to our storage units, which is a huge plus. But what matters most is excellent customer service and understanding that moving can be really stressful and complicated. U-Haul is lucky that they represent you.Michel D.
Le client n'a pas laissé de commentaire.Kenneth B.
Le client n'a pas laissé de commentaire.Daniel K.
Le client n'a pas laissé de commentaire.Matt S.
Le client n'a pas laissé de commentaire.Marco M.
Le client n'a pas laissé de commentaire.Jonathan Y.
Le client n'a pas laissé de commentaire.Marioa A.
I did not get my dolly which I caused me much more effort on movingKuanHsun L.
Le client n'a pas laissé de commentaire.marilee B.
Le client n'a pas laissé de commentaire.Ammar S.
Le client n'a pas laissé de commentaire.Sunilkumar P.
The truck should be inspected for interior garbage. There was a half full soda can and a dirty paper towel in the cab.Raymond B.
Le client n'a pas laissé de commentaire.Brittany B.
Le client n'a pas laissé de commentaire.BEVERLY H.
It was not open when I arrived to drop off at 4:30pm. I had to call someone to help me get the trailer off the hitch.Isobel Z.
Front desk guy was very rude and condescending. He was very unhelpful and the truck had so many problems. The guy never answered or returned our calls to help. (Not surprising)JEREMY M.
Charged us for extra equipment we did not receive.jeremy M.
excellent experience - would use again!Tracy P.
Michael was extremely helpful. Very professional and friendly. I was late returning the truck so I had to use the app which was not convenient. My cell phone charge was dying from using it all day as a GPS and there was only a cigarette outlet to charge, no USB. So it was hard to take all the pictures required in the dark with no flash. And I had to keep going back and forth because the key box is on the other side of the lot where the truck is supposed to be parked. I knew to take a pic of the gas/mileage, but it would not let me load it, it wanted a new pic. So I had to go all the way back to the truck to complete that. It was a long day, so just a little annoying.DANA B.
I requested a rental in Trenton. 2 days before the move, I was informed I'd need to pick up the truck in Princeton -- a 30 minute drive. I don't consider this to be acceptable service.Daniel M.
As always, excellent service!marilee B.
No complaints. Only way to improve is to speed up the time to contact my alternate contact during the check in process.Steven A.
They were closed on Sunday when I was there. I went through the online check in. When I got to step 5 I had some issues in loading the photos.Joseph H.
Floor of van covered with leaves, gravel, dried mud. I did rent it on half an hour's notice. It drove fine. Cab was clean.Lisa N.
It's very hard to start the truck for no reason, and the website kept giving me a hard time when returning the truck.Sarah S.
Nothing. Great service!marilee B.
Le client n'a pas laissé de commentaire.Abdolhamid S.
Le client n'a pas laissé de commentaire.ERIK H.
When installing chains going from vehicle to trailer they are often left hanging too low so that when the trailer is loaded heaviest items in the front the chains are dragging and have to be tightened.GARDNER P.
Attendant at drop off location was helpful and immediately took the trailer out of service for repairs.Marilee B.
Le client n'a pas laissé de commentaire.Mustapha H.
Dirty truck. Gas gauge not working. Customer service agent curt. Returning truck process did not work - UHaul app did not read my location - 5 attempts. UHaul app did not send me a verification code to reset my pin - 5 attempts. Customer service hold time was 57 minutes. Finally took a time stamped photo of truck return in parking lot and dropping keys in return box - only to be charged $20 return fee the next day. Will never use UHaul again. The company needs a reorg from top to bottom.ELLEN H.
Le client n'a pas laissé de commentaire.Jimmy C.
Le client n'a pas laissé de commentaire.MICHAEL P.
Le client n'a pas laissé de commentaire.David R.
Le client n'a pas laissé de commentaire.deborah S.
Stefanelli U-Haul was great, but I was very disappointed when U-Haul unilaterally changed my reservation from 9 hours to 6 hours without my consent. I had to hustle very hard to return the van in just six hours, when I knew the move would normally take up to nine. This unilateral action by U-Haul discourages me from renting from you again as I'm not sure I could count on the full time initially reserved.Clifford Z.
Le client n'a pas laissé de commentaire.JOHN M.
Parking area can be improvedSyed M.
Le client n'a pas laissé de commentaire.CHARLESMICHAEL C.
Le client n'a pas laissé de commentaire.Vincent B.
Le client n'a pas laissé de commentaire.Rhinold P.
Reserved a 5x8 trailer 3 weeks prior at another location (Monmouth Junction). Arrived at the other location, and the equipment had unfortunately been damaged by the prior renter. The owner of the location put in a herculean effort trying to diagnose wiring issues with the lighting to hopefully get the equipment in rentable condition but the problem could not be resolved without more significant work. The owner did not have anything else onhand to rent me so he called uhaul for me and secured a rental of the same equipment at an alternate location (Princeton Airport). I arrived 30 minutes later at Princeton Airport and the equipment was available for me. The rental was transferred and check-out went smoothly. The equipment was clean and lighting worked properly, but after driving a few miles I found that the hitch mechanism on the trailer seemed worn and felt that it was not as securely attached to my tow ball as I would have like to see. I kept a channel lock with me and stopped on local roads to frequently tighten it, but could not do this on the New Jersey Turnpike. Given the extent of the banging noise that the hitch was making over bumps I really was becoming concerned the trailer was at risk of breaking loose and hanging on by the runaway chains. Because of this I ended up leaving the turnpike and taking local roads for a good portion of the trip to put less stress on the trailer and give me more opportunities to tighten it up. As far as the equipment is concerned, I think the value you get for the price is outstanding, but maintenance (at least on this trailer) needs more attention to avoid a potential runaway. Some additional notes: The airport location is very easy in and out and has plenty of space to easily drop off after hours. The after-hours drop off procedure however seems more complicated than it needs to be. Simply put, I don't want to have to install yet another app on my phone just to drop off after-hours, and I don't feel like I should have to pay another $20 fee if I call u-haul to process the after-hours drop-off. I think a fair compromise is to be able to go to the uhaul web site, enter your contract #, and process the return that way. Perhaps even a link can be texted to your phone. But the last thing I feel like doing when showing up in the middle of the night at a deserted airport parking lot is to have to jerk around installing an app. I waited until morning and called uhaul, and they waived the service charge in the end, but again this part of the process needs improvement.Bill V.
Le client n'a pas laissé de commentaire.William S.
I did an after hours drop-off so I never went inside. I did talk to the woman the following day to make sure all went well and she was helpful.MORTONCOOKE H.
I spoke to the representative on the phone, they provided me with clear instructions on how to return the equipment after hours. Merci.RAYMOND T.
Very easy to book online truck was ready at the right timeFrank S.
Le client n'a pas laissé de commentaire.HAO S.
Le client n'a pas laissé de commentaire.Cameron H.
Le client n'a pas laissé de commentaire.Daniel B.
Had to return after hours. Unable to check in online. Site kept producing error. Spent 40 minutes on hold with main U-Haul number before I gave up. Drop off location not suitable for after hours due to lack of lighting and security. Called this morning to close the loop and they were not very friendly but did complete the transaction to my satisfaction after lecturing me. I was not very friendly either.Steven E.
The UHaul app was broken. I uploaded photos of the odometer and fuel gauge many times, and it kept asking me to upload a photo of the odometer again and again. I must have spent 30 minutes screwing around with this. Then I gave up and called the toll-free number for UHaul to tell you I was returning the truck. I waiting on hold, with no estimate of the overall wait time, for 15 minutes, then gave up. I finally called the local number for this location and left a message about returning the truck. I wasted probably 45 minutes when I was already hot and sweaty and tired because of your broken app and poorly staffed phone line. Very frustrating.Michael B.
Le client n'a pas laissé de commentaire.Christian B.
Easy drop offBradley H.
could not turn off air conditioner, blowing hot air continuously. Man inside showed no interest in listening or helping. Won't go there again.Walter K.
Service or charges were not explained I never received a receiptâ€¦ and was overcharged twiceSierra M.
Le client n'a pas laissé de commentaire.Mario D.
Le client n'a pas laissé de commentaire.Klever I.
Le client n'a pas laissé de commentaire.JOEL W.
Le client n'a pas laissé de commentaire.Masoud S.
Good customer relationsErnest A.
Le client n'a pas laissé de commentaire.James B.
The truck was clean and well-maintained. Pre-pandemic when I had rented furniture pads from other locations, the rental location made a point of them having been cleaned between uses and they were packed in plastic bags. Not the case at this location this time. In fact, before I told the employee that furniture pads were already in the vehicle he was picking up and folding ones on the floor of a garage. This is definitely not the fault of the rental location, but I was unable to use the uhaul.com/share site to return my rental, because even after following directions to enable location, my phone won'tcouldn't transmit the location to the app. I then spent over an hour on the phone waiting to speak to a human. Paper returns look good at least from this customer's perspective compared to this experience.STEVEN S.
Le client n'a pas laissé de commentaire.CLARK B.
Le client n'a pas laissé de commentaire.Brett B.
Le client n'a pas laissé de commentaire.Saurabh M.
Le client n'a pas laissé de commentaire.IAN I.
Le client n'a pas laissé de commentaire.Gok C.
I had to go further to pick up truck you could have trucks delivered to original picked location.mark S.
Le client n'a pas laissé de commentaire.Bharat P.
Agent was great. Online check-in and return does not work with the app (does not let me take a picture) . Had to use website and even then 2 out of 3 pictures I took were not uploaded.FABIEN P.
Le client n'a pas laissé de commentaire.Shiva S.
Excellent customer service! Très sympathiques et professionnels.DANA B.
Le client n'a pas laissé de commentaire.OWEN M.
Le client n'a pas laissé de commentaire.TODD E.
Le client n'a pas laissé de commentaire.Francisco S.
It would be helpful if the very soft-spoken gentlemen who runs the place wouldn't have the TV going at high volume while dealing with customers. He turned it down when asked however.Patricia H.
The truck was not clean. I give it back fully clean. I found is not nice for the next customer.Neil B.
Service was great. Quick, friendly and dedicated.RICHARD N.
The self-service portal was difficult and unresponsive, then I waited 45 minutes for a customer service representative when the site ultimately wouldn't work. If you're going to offer self checkin, it should be seamless. On top of that, the truck sounded like it was about to die. I'd spend a bit more and use Budget.Morgan K.
Excellent service! Thanks to Mike and the owner (didn't catch his name). The cube truck was in great condition, ample blankets and clean. Office was clean. Service was fast and top notch! Will definitely rent from here again.KAMING L.
All went very smoothly, from pick-up to drop-off. I can highly recommend this location and service.Alexander P.
First time in person to request rent truck for moving, the agency said not available at that time. So When I come back go to uhal website take reservation that is available. When I go back pick up. Agency still doesn't want give me car key!YAO L.
Pick up was ok, but online pick up wouldn't work. Then, when I went to drop it off, I couldn't do it online, again wouldn't work...so just dropped off key. U Haul really needs to improve their webiste. And I couldn't call...always busy. Not Stefanllie's fault..U Haul needs to inprove.Michelle L.
Le client n'a pas laissé de commentaire.Matthew F.
See above commentsMARC S.
Le client n'a pas laissé de commentaire.Margaret R.
Dropped off the trailer without incident using the on-line app.Timothy J.
I was very happy that someone was there to assist me with the drop off. The AVIS agent was very helpful. The drop off was easy.Joseph A.
Check engine light was on . The uhaul truck was shaking . I ordered 26 ft truck got called less than 24 hours before picking up to and they told me it's not available i had to squeeze my furniture in 20 ft truck some of my stuff got left at my older house . Very bad experienceHassan M.
Parking for the Uhaul trucks was not clear. This drop-off location has Avis cars, airplanes, new cars, tankers, and other vehicles all around the parking lot. I parked far away to make sure I didn't take a spot that was reserved for other vehicles.Jack G.
Terrible experience. Picked up a van, was told it had 3/8 of a tank of gas and I had to return it with 3/8 tank. Bizarre; why not a full tank, easy to refill accurately? Was told the key didn't work automatically, had to use manually. OK, no big deal. Drove away and saw the "Check Oil" light was on--not relaxing. Returned it after hours the same day--locked the doors (manually), deposited the key in the box, saw the bill was charging $119 a day instead of $19,95; sent an email right then saying the charge was wrong. Still, days later received an email with the wrong charge still ($99,5 too much!). Called UHaul customer service and got Mike. Mike called Stefanelli Avis and was told--untruthfully--that I had locked the key in the van, they had tried to reach me, and that is why I was overcharged. First of all, I didn't lock the key in the van. Second of all, the overcharge was showing while I was still in the lot returning afterhours, so clearly not about a "key left in the van." Very fishy. I'll drive further to rent from a different UHaul place in the future.SHANNON D.