Le client n'a pas laissé de commentaire.RACHEL K.
Customer Reviews for Stefanelli Avis
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Princeton, NJ 08540
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 7h30 am à 4h pm
- Sam : 8h am à 12h pm
- Dim : fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.DORINDA H.
Le client n'a pas laissé de commentaire.Thomas M.
Dropped off with no one there . Location was perfect for our needs.Jean R.
Had some initial trouble finding vehicle. Perhaps consider parking them in numbered spaces - would then be easy to go to right park space.Brett B.
Le client n'a pas laissé de commentaire.Arun S.
Le client n'a pas laissé de commentaire.david K.
What a great experience. Very seamless - loved the app and ease of pickup and deliveryDina L.
Le client n'a pas laissé de commentaire.Wai I.
Service was excellent, thank you to the customer care representative that we contacted on Sunday your help was so appreciated!CHAD C.
The software (connectivity) was again buggy. I had to retake the photos several times to return the vehicle. Overall my U-Haul experience was horrible.Adam E.
Mention that 41 Airpark Rd is managed by Avis. We had to get confirmation from one of the employees on site.Steven A.
I got deceived and mislead by uhaul. Spent over 1 000,00 $ in a move that I got a quote for 265,00 $Nana C.
The check in process is a little complicated. Wouthelp if UHaul app prompted photo/location services without having to go into Settingsjames S.
I used the 24/7 pickup method to get the truck very early in the AM. I was pleased that the blankets I had requested were in the truck, and the process went smoothly. On drop off, I put the keys in the lock box before clicking the link, and was unable to take the photos required, since the truck was locked. Some kind of alert not to turn in key until after check in would be useful.David D.
U-Haul sign board on 206 will help for better businessMarigowda D.
Le client n'a pas laissé de commentaire.Daniel H.
Le client n'a pas laissé de commentaire.Jeffrey B.
Everything is good!jiade C.
Le client n'a pas laissé de commentaire.Laquan C.
Le client n'a pas laissé de commentaire.Peter A.
I tried using after hours drop off app night before rental was due back. The app wouldn't recognize my location regardless of what I did, so couldn't leave truck.The drop off location opened at 8am the next morning according to website so brought truck back around 9am. They needed truck apparently by 6am so I was charged an additional 87 dollars. That was the only negative from my experienceDan L.
Le client n'a pas laissé de commentaire.Abigail R.
Le client n'a pas laissé de commentaire.Douglas F.
This was a very smoothe and easy experience. Merci.Franklin W.
Le client n'a pas laissé de commentaire.YANDA W.
How can you charge an after-hours fee when I did the contactless pick up and return? This seems ridiculous and unethical.Dana W.
I had trouble logging into the website to accept the truck and the person working there was incredibly rude - told me that he had spent over an hour inputting everything and now he had to cancel my reservation and start over. Isn't that his job? Really not a good recommendation for UHaul.Theresa S.
Le client n'a pas laissé de commentaire.James S.
Le client n'a pas laissé de commentaire.Cindy H.
please , do not ask to pre check information , to ask for it. all over again , the person there should have things , easier for him. pre check system do not workallan A.
Le client n'a pas laissé de commentaire.Palliparambil Ra J.
Great experience;!no problems!Melissa R.
Le client n'a pas laissé de commentaire.Dayan M.
Le client n'a pas laissé de commentaire.Mario D.
Le client n'a pas laissé de commentaire.Andrew H.
What exactly a renter is paying for should be much more clear. To this day I still have no idea what the base price is for (regarding time). You are required to choose how much time you need but the correlation with pricing isn't explained at all. Also, there is no lighting on the pathway leading to the rental place. Dropping off the van at night after moving all day would be terrifying both for me and a taxi I call to pick me up.Gary K.
same as above.Timothy J.
My reservation expired for some reason even though I confirmed it the night before. It cost me an extra 30min of waiting around.kevin K.
Le client n'a pas laissé de commentaire.Jonathan C.
Nothing they took great care of us Thank You!donald C.
Le client n'a pas laissé de commentaire.Amber G.
UHAUL App checkout is crap. Wasted lot of time to do checkout.AJIT PAL SINGH J.
Le client n'a pas laissé de commentaire.James L.
Le client n'a pas laissé de commentaire.ANA L.
They didn't have pads, dolly, or furniture dolly. Credit for these items wasn't clear.Zebulon N.
There was a leak in the truck, all my furniture and boxes got ruined. Please maintain trucks betterMarc I.
Le client n'a pas laissé de commentaire.William M.
The cab area for the driver and passenger was filthy. Spilled drinks and food everywhere. I had to clean the cab and disinfect it myself.Jose R.
Le client n'a pas laissé de commentaire.BARBRA C.
ON whole were very helpful. Most Uhaul places Ive been in are not inviting but are serviceable, with a desk and a few chairs.Julie-Anne E.
Le client n'a pas laissé de commentaire.Peter S.
Le client n'a pas laissé de commentaire.Steven B.
To return it was very difficultPrakash P.
Le client n'a pas laissé de commentaire.SAL M.
Le client n'a pas laissé de commentaire.Charles C.
Check out of the truck was fine. Return process was very bad. The return app did not work. I was sent 2 final invoices. One was correct for mileage used and the total was 256,98 $. However my credit card was charged 274,23 $. I am expecting a refund to the correct amount.Thomas M.
Le client n'a pas laissé de commentaire.Nasir M.
Le client n'a pas laissé de commentaire.Richard F.
Limited weekend hoursfrank D.
Le client n'a pas laissé de commentaire.Alan N.
The only glitch was that I had reserved at a location that was close to home and then was confirmed at the Princeton location which was not as convenientRobert K.
Le client n'a pas laissé de commentaire.Scott F.
The truck you rented me was awful. I could not even use it to drive to Boston, I had to pick up items and then unload them because the truck barely runs. The steering is very loose, the truck makes a whistling noise, as soon as weight was in the truck it could barely maintain 55 MPH and there is bad noise coming from the transmission. This truck should NOT be out on the road. It is not safe. I am very dissatisfied with this rental. Thank You Joe-Joe D.
Le client n'a pas laissé de commentaire.JOSEPH F.
I rented a truck from 1pm-8pm last Friday - upon returning the vehicle, I was charged 20 $extra for an "overnight service" which I have no idea what it is or that it was coming. I handed the truck back in the evening thinking it would help UHaul for the next customer. If I'd known I was going to be charged this ridiculous fee, I would have brought the vehicle back the next day, as I was perfectly entitled to do. This is accounting shenanigans and you should keep this in check with your representatives. I sent a note but have had nothing back yet. I expect to be reimbursed. In addition, your app didn't work when I handed the vehicle back.Jamie R.
Le client n'a pas laissé de commentaire.Robert L.
Le client n'a pas laissé de commentaire.Harvey W.
Le client n'a pas laissé de commentaire.DAVID G.
Extremely friendly and helpful service.Robin C.
Le client n'a pas laissé de commentaire.William C.
Le client n'a pas laissé de commentaire.MARIO C.
Picked up truck with one of the tires completely flat (extremely large holes- able to put fist through) requiring roadside assistance to get it replaced. Set back our trip by over an hour.Charles P.
Le client n'a pas laissé de commentaire.Jessica K.
I scheduled a 6am truckshare pickup. Upon arrival no one was there so i called Uhaul and was informed my reservation was changed to 730 when the location opened. No one called to let me know. I was going to be driving over 150 miles each way and could have been well over halfway to my destination by the time i got the truck. I spoke to a regional manager and another supervisor but all that could be done is a 50$credit. Uhaul let me down 3 times with this rental: not informing me of the change, not providing alternate arrangements ahead of time, and little to no help regarding my concerns. I will not be using Uhaul anymore.Joshua C.
I was charged more than double the price I was quoted by phone. I spoke with an agent there explaining exactly what my travle plans were. The rental was for 119 $. In the end I was billed 289 $. TOTAL robbery. There were more than 6 add-on fees and they charged a 90 $"return after hours" fee. NONE of this was explained when the van was rented. I WOULD NEVER go there again.Gideon F.
Le client n'a pas laissé de commentaire.Kenneth T.
Le client n'a pas laissé de commentaire.Thomas M.
Clearly mark where to return trucks.Powell D.
the mobile pickup is piece of s. and the customer service was talking with my verify contact person but still doing research for the stuff. took me an hour to finished for the pick up until the person in store came out to help... disappointed with the mobile pickupWai Kit F.
Le client n'a pas laissé de commentaire.Ronald F.
Le client n'a pas laissé de commentaire.Thomas H.
Le client n'a pas laissé de commentaire.john J.
Le client n'a pas laissé de commentaire.Alan N.
Le client n'a pas laissé de commentaire.louis C.
Le client n'a pas laissé de commentaire.Alexander O.
It was easy to find and our drop off person was helpful.Eric M.
Le client n'a pas laissé de commentaire.Abraham E.
Le client n'a pas laissé de commentaire.Kellie C.
Le client n'a pas laissé de commentaire.Christopher R.
Lock on Lock box was tough to open. Other than that great experienceEdward K.
The truck that was rented had over 130 000 miles on it. I'm well versed in the mechanical field And can tell you the steering needs aligned, tie rods are not up to standard, Engine has an exhaust leak along with misfiring cylinders. Additionally, when i picked up the truck at night it was hard to see everything to give an accurate description of damages and all. (Had to bring a flashlight) Also, i spoke to 3 customer service reps. Each person gave me a DIFFERENT answer to my question. Please get it together and lets try and all be on the same page. Who ever Service rep Coco is she was awesome and helped me out the most kudos to her! Merci!Johnathan S.
Le client n'a pas laissé de commentaire.Benjamin H.
Le client n'a pas laissé de commentaire.alexander M.
Le client n'a pas laissé de commentaire.Simon L.
Le client n'a pas laissé de commentaire.Rom K.
Office as dirty and filled with cigarette smoke. Mr Stefanelli was polite but the other gentleman working in the office was rude, snippy and short-tempered with me. He should not be in customer facing work.ANDREA B.
We want to get uhaul I'm a timely fashion. 10 min and under would be ideal.Kadeem M.
All good.william D.
Le client n'a pas laissé de commentaire.BARBARA S.