Le client n'a pas laissé de commentaire.
Bradley Kane
Customer Reviews for Watson Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
There needs to be an employee available at this location after 1 p.m. to handle U-Haul business and help customers. As it is now, there is only a window between 8 a.m. and 1 p.m. to pick up trucks or trailers. When a customer who lives a long way from the U-Haul Rental Center, has to pick up a truck for the next morning's move, that leaves very little time to move and then return the truck by 1 p.m., which means being charged for another day's rental fee. That happened to me yesterday and I couldn't get the move completed by 1 p.m. so I had to rent the truck for another day...and another $29. That's really not right.
Melinda Lissner-MessengerThe gentleman at Watsons was Great n very understanding n professional n had what i needed THANK YOU VERY MUCH!!!!!
Rich CrawfordThe pickup location was fine and the truck was reasonably clean but it had a mechanical issue (alignment).
Jesse PettitExcellent all around,very courteous.Jerome(I may have name wrong),reserved my trailer so it was ready for pick up,unhitched me on drop off.Safe trip to Ca.& back to ID.Thank You.
Joann BallaFriendly and helpful staff at pick up location. Vehicle well maintained and clean.
Danylle McLainFacilty and equipment was great, check out process was slow because of the Uhaul computer system
JAROD MILLSBrittney (worker) went above and beyond for me! She was so nice, informational, and exceeded my expectation!
Kimberly WebbNothing to improve, everything was perfect
SILVANO ZUNINOStaff was great about getting reservation done quickly and accurate. Cost estimate was almost right on the money. Check out and return were really easy.
Nick HoffmanThe location and employees were great. However I had to drive from Spokane Valley Washington to Osborne Idaho to pick up the U-Haul truck and therefore I was charged $90 more. In hindsight I would think U-Haul would bring the U-Haul truck to Spokane Valley or I would not have been charged the extra $90 for those extra miles.
Gwen MonsonGreat service. Keep doing what you ate doing.
Harris MithougMerci
LARRY HOODNeed two hour pricing
Timothy FoustAlways friendly and accommodating.
JEROME WHITEGo Uhaul!!! Stress/Drama free here. Je les recommande fortement.
BRENT CLEARMANVery nice person that helped me..
Vernon SternBetter customer service. We were put on hold for more than an hour with no resolution and transferred multiple times on phone. We had to pick up our reservation 70 miles away from designated location and when we tried to drop off our reservation, the guy told us he couldn't accommodate us nor did he help to assist us in dropping it off elsewhere. Since customer service couldn't help, we ended up just leaving it there and told him to deal with it himself. Very frustrating experience. Other than that, roadside service was excellent with dealing with flat tire on auto transport. Will not be using uhaul for any future moves. Ultimately was a negative experience for us.
Dominic DewThe employee who helped us on the return was helpful with a great attitude.
Judith PringleSuper friendly and great about helping ihook up the trailer.
Wendy FullerThe drop off was local which was great. But it is at a grocery store and as the surly cashier grumbled to me " I'll get to it if I have time. U-haul is closed today. Leave the keys over there." And with a wave of her hand I was dismissed. Later a call from the Couer d alene office accepted my drop off and assured me we were ok. Thank you to them.
TERRY FOXGreat drop off location and super friendly.
Mychal WickamAgain problems with the website.
George BoxThey charged me for two extra days when I only had to return it less than a day let and I dropped off the auto transport early and was still charged for it? Please refund that!
Blake MorrisFirst, I want to clarify that the UHAUL people in Osborne, Idaho provided excellent customer service. HOWEVER, we were supposed to pick up the UHaul truck in Spokane, Washington, only to find out less than 20 hours before the pickup that we had to drive 1,5 hours into Idaho to get the truck. We had booked and paid for this UHAUL truck for greater than 30 days. We were given the option of driving to Moses Lake, Tri-Cities, or Idaho to get a truck that was supposed to be in Spokane. Customer service on the 1-800 UHAUL site was rude!!! Beware of the "preferred pickup" site with Haul as you may be driving 1,5 to 2 hours to get the truck/trailer and being charged extra miles. We will never do business with UHaul again.
Bryce and Gary WidhalmFast easy pick and return of the trailer
Donald AmesEverything was good! The person that helped me knew what they were doing and was helpful getting me setup with my trailer.
Vaughn KieferThe 6x12 trailer had all four tires severely worn. I was almost not going to drive it due to safety concerns but ended up using it because of other commitments.
DAVID NorthNothing. The Steins employees are great!!!
Brandon VoorheesEverything was fine
SHAWN SHANKLESmiling and helpful.
William TimsonGood experience. Nice people. Would go back there again.
Norman HoltzGreat people.
Loring BennettAffordable way to move a lot of stuff... Great experience, truck ran tops was clean and smoke free. Merci
Scott CarverMerci
Larry HoodDon't jack around with the prices, provide the needed equipment to connect the trailer to the vehicle. A fee to drop off a trailer? Ha! what customer service?
Jerry MoodyThe only complaint I have is the fuel. I went 14,8 miles round trip. I put $10. worth of gas in before returning it. Was told there was 3/4 of a tank. Not possible receipt show 5/8 of a tank. I was charged $36 for gas(39,5gallons). No way I used that much gas going 14,8 miles.
Oma SharpApparently they had not done a great job at tire inspection. On my trip, the auto transport trailer tire blew, and the technician who came out to fix it, decided that 2 more in addition to the blow, could benefit from being replaced. I feel like these tires could have been changed out sooner, so it wasn't me dealing with the blow out. I know trailers move from place to place, so it's not this outfits fault necessarily- but a possible indicator of complacency in all locations who let it slide.
Ben MouserFriendly, kind people. A pleasure to work with.
DONALD MOFFITTIt was a bit odd to drop it off at at supermarket. BUT staff was very welcoming and the drop off was effortless!
William MapleNon plus return. We dropped off the rental, they checked it in. We signed off and done.
ALDO BEVILACQUANo issues, friendly
DAVID AYERSMake sure if you send a customer 100 miles make sure they have the equipment that is reserved
Steven LippertA 2020 vehicle with no cruise control--what! That was the only bad part of the trip.
Raymond LeeJ'ai été très impressionné.
Maxwell BurrellI shared that I have a cognitive disorder, with the attendant, who met my every expectation and was immeasurably helpful to ensure I would be able to return the vehicle at 4pm the following day.
Linda HinesU-Haul had me drive 2 hours one way to pick up a truck with only a two days notice, not cool.
Quintessa BurninghamThe guy that checked us out had no idea what he was doing. We didn't discover until after a cursory check that there was trash behind the seats, cereal in lots of hidden places, the inside of the windows was so filthy that when the sun hit them later in the day, I couldn't see. Had to pull over and clean them. No packing blankets were available and he had not idea what we were talking about.
Judy HowardThese people were clueless at what they were doing. They treated me like I was a child. They refused my reservation so I called U-Haul headquarters and there was no problem with my reservation. The employees still gave me problems. They desperately need training with customer service!
Larry KoscichSteins Market is THE ONLY UHaul dealership in a 50 mile radius of Osborne, ID. Those who helped me get the rig under rental and ready to go were wonderful and did the best possible they could. It seems that during the trip a head nut on a very important bolt (and part of the trailer tongue) snapped off and for the grace of God I did not have a problem. The bolt shaft was completely rusted except for a sliver of fresh metal I could see that kept it together until this trip. I'm not certain how anyone could have caught this problem in advance. My feeling is the nut was torqued too high when installed.
daniel kennedyVery fast, very friendly, no hassle.
Jeff ReistrofferThe customer service was very much more than expected!
Larry KoscichExcellent service à la clientèle. Helpful and easy transaction.
Angella LoiselMy husband and driver liked joking with the friendly staff. Also it was great that it was closer to our new home so we did not gave to drive over 4th Of July Pass, Idaho in the Snow.
Mark Eppard