Évaluations des clients Stellas Storage
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Stellas Storage
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Grant S. le
Clean and Friendly U-Haul rental facility.
KATRINA D. le
My name is Katrina Dalaba and this place sucks.
michael L. le
Always great at Stella’s
michael L. le
They are the best over at Stella's
Scott T. le
Very smooth trip. Thank you.
Keith Y. le
The vehicle was great, and staff were super friendly and helpful. Definitely a positive experience!
SUMMER D. le
Everthing was great, the truck was clean and the customer service was excellent. I would definately recommend this location.
Roger P. le
The truck was ready and car dolly was hooked up to the truck. I drove the truck 1500 miles in 2 days and had no problems with the truck or dolly.
Anthony G. le
Nobody showed up to work
michael L. le
Excellent as always. Pickup truck works great to move our boat to dock.
michael L. le
The person that checked us out was fast and friendly
michael L. le
Great, nice new truck
Nancy D. le
First of all we could only rent the truck for 24 hours which really wasn’t enough time for moving an entire house. I guess because it was a holiday weekend. Also I ordered moving blankets which weren’t available because they were given to another customer. The charge was taken off my total bill. The truck was fine.
sandra B. le
Very helpful.
STACY N. le
I would like to thank the women who checked me in. My truck was late due to Uhaul Roadside assistance not assisting me and leaving me stranded on the side of the road for almost 24 hours. A late fee of over $300 came up and she promptly adjusted it and removed it from my total. She was very understanding and nice! Thank you!
Mellissa B. le
The office closes a bit early, at 5 p.m., and the trucks are located across a main road from the office. There doesn't seem much that can be done for that other than perhaps asking the city to add a striped crosswalk for better safety.
SUMMER D. le
Customer service was excellent. Thank you.
carrie D. le
I’ve rented twice and was very smooth and pleasant customer service.
Barbara D. le
Location was closed when I arrived. Easily parked vehicle and found drop box.
scott R. le
Unknowingly was charged the full "estimated" amount WITHOUT my approval. I was told my card would not be charged until I return the unit …. as normal. I am NOT happy !!!
Andrew P. le
service was great.
catherine M. le
I was not happy getting a smaller truck when I asked for a bigger one.
DALE H. le
Great experience
Bill R. le
Great service - truck was clean and ready for use on the day and time requested. I would recommend Stella's Storage to other U-Haul customers.
Carl C. le
everything excellent
Jerica B. le
The service was excellent! The only con was all of her trucks on hand were assigned to her shop so I couldn't return any of them anywhere but back to her store.
John W. le
would recommend havin a running board for the chevy silverado. my fionce had a hard time gettin into the truck
michael L. le
Great !
Matthew B. le
Thank you
Brendan G. le
The woman who helped me was very friendly.
michael L. le
everything was good as always
Lackavane C. le
Actually this was not my first choice of location, but it worked very well for us and was open Sunday.
Joseph S. le
Lady on the phone was not helpful and not very nice. I will NEVER rent from them again.
Marylee G. le
The individual at the Hudson Falls location (Stella's Storage) who worked with us was friendly, professional and very helpful. She made it an excellent experience. Well done!
James W. le
This was not the spot I chose to pick up equipment. Not all equipment was in one spot. I did not get my deposit back yet. It took almost 4 hours to get equipment. I will never recommend uhaul or use them again. You have also not contacted me about my complaint. I was told someone from uhaul would call me.
John N. le
Nice Location and friendly staff
Courtney G. le
Needed a uhaul for only 2 hours for moving a fridge and freezer to my friends place. The process was so smooth and easy!! The guy who helped me (apologies for not knowing his name) was very nice and professional! I will definitely be using this location in Hudson Falls if I ever need a uhaul again.
carol D. le
Nothing, the service was very accommodating & would use it again
Maria D. le
They weren't open just drop off truck and key in the box
Doug P. le
Melissa always makes it an easy and fantastic experience!
Steven T. le
I originally requested to p[ick-up in Glens Falls which was confirmed at time of reservation but then was contacted later stating I needed to go to Hudson Falls. While not a huge issue, it did make me drive 30 minutes more round trip.
Laura W. le
We were told a truck would be available at our desired location, Glens Falls with a price quote, however when we received our reservation confirmation via text and email, both our pick up location changed and price quote changed with no notification! Cost automatically charged to credit card w/ mo notification!!
Sammer O. le
I can't begin to explain how horrible of an experience we had. I booked a uhaul on the website. I get a call the morning of from the location I booked it from and they told me they didn't actually have the truck but they moved my reservation an hour away to someone who did have the truck. When we get there his truck is out of service because it has a flat. This second location was an auto mechanic and he was not allowed to fix the flat. That was aggravating. Then it took 2 hours to find another truck because every time we would call uhaul and they would move our reservation I would call that place and they would tell me that they didn't have a truck. We ended up finding one another hour away. There was a $50 guarantee in the truck but of course no one has refunded me or contacted me about that.
mike L. le
The girl at Stella's always treats me like I am her best customer. She is the great to work with.
Jeanette C. le
When you apply to rent a uhaul do not ask where you want to pick up U-Haul tell them where they are available. Three times they have changed my pick up place when they ask where you want to go.
PAMELA W. le
She is extremely rude!!! I walked in the next morning to receive the refund from my cash deposit and asked for the refund she throw the paper with envelope stapled to it across the counter and all she said was here and I went back to my car to review the statement because I didn’t feel welcome in her place and realized that I was charged a 25 dollar cleaning fee and I swept it all out all believed it was all clean so I went back in to asked why and she says well let me give you what you forgot it the cab and throw an ashtray a small plastic bottle and a eyeglass case across the counter at me and at that time I didn’t say anything else and just walked out as I had my 10 year old son with me and she never said anything the first time I walked in to get refund never offered it to me or anything until I came back in to ask about why I was charged the cleaning fee. I have used uhaul several times but never through Stella’s and would never return to her place of business again every other time has been pleasant but this lady is awful and rude and believe I should have got my 25 dollars back and should have been offered my items the first time
Noreen B. le
All went well
WILLIAM L. le
Trailer was dirty outside with dried mud covering whole frontend.
CHRIS S. le
I am a regular renter from U-Haul. The dealer was very professional!! Pleasure to work with.