Évaluations des clients Stelton Lumber

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Stelton Lumber

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Harry M.
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Waited almost 30 minutes for Mobile pickup app to verify the documents. Ended up just going inside and they took care of it for me. Staff was very helpful

Rodney J.
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I was due to return the truck after the location closed. Nobody at the location explained that I had to check in via my phone and then I was charged $20 because they said they had to perform the check in..

taynia R.
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Le client n'a pas laissé de commentaire.

KAREN R.
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Le client n'a pas laissé de commentaire.

george B.
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Le client n'a pas laissé de commentaire.

PEDROW M.
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Carmen the gentlemen in charge was very helpfully I really appreciated he's when the extra mile to do the best for me to go happy I thank you

reginald J.
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Keep doing what you're doing!

Darren O.
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It wasn't a negative experience, it just wasn't as professional as I would had liked.

Bernard T.
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The truck was good. The location was ok. I did not get the items that I needed for my move and paid for. I paid for 2 utility dollies, 2 furniture dollies and an appliance dolly. None of those things were in the vehicle. The business associated with the rental was closed so there was no way to get the items. I called uhaul immediately and explained the situation and they were absolutely no help. The lady who answered the phone suggested that I drive to another uhaul location and Pay to rent the items there. My rental was per mile so that would cost me even more money. I would never rent by mobile device again. There is no accountability if the rental isn't prepared as it should be.

FLORENTINo M.
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When I booked the reservation I specifically wanted my pickup to be at Edison Automotive on Route 1 Edison, when I arrived there the trailer was not at that site. I then went further south on Route 1 to the U-Haul location, no trailer there either. The woman that worked at that location was very helpful and located my trailer at the Edison location on Stelton Road where I then had to drive there to pick it up. Once I got there the woman in the office was very nice and helpful but when I went outside to hook up the trailer, it had no landing gear so they picked it up with a forklift to attach it to my hitch. That wasn't the problem, when I returned that evening with the trailer I struggled trying to get it off my bumper because it didn't have a landing gear to raise it up. The Stelton Road location was great but the equipment wasn't the best and as I mentioned the running around that I got when I booked it was a big waste of my time.

Ahmed E.
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Helpful and friendly folks at this location. Highly recommended.

Frank D.
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Friendly,helpful! I was taken care of quickly. Everything was reviewed to get me on my way with no hassles. Thank you!

Zhonglian W.
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Le client n'a pas laissé de commentaire.

Robert S.
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they go above and beyond

Adrian L.
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Im sorry to say This location charged me for fuel surcharge when i brought the vehicle with the same fuel as i was Given. The reply from the salesperson was that the person who checked it didnt know how to read the guage correctly. Then they charge me an extra day when i brought the vehicle that very same night. They rented the vehicle the folliwing day? They couldnt tell that it was with another customer. So these actions have cost me well over the rental agreement. I will say that this experience has now removed myself from using your services in the future. Signing off Not a Happy Customer!

Gary C.
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Sterling wheel is not straight and vibration

Seandy A.
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Le client n'a pas laissé de commentaire.

Anilkumar J.
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Le client n'a pas laissé de commentaire.

VADIM V.
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Le client n'a pas laissé de commentaire.

Suneel J.
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Le client n'a pas laissé de commentaire.

Elizabeth H.
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Pick up yes, drop off ABSOLUTELY NOT.

Joel R.
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Waited too long to get the keys, even though i did the online registration.

Benny J.
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Le client n'a pas laissé de commentaire.

Gregg B.
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Folks at Stelton Lumber were extremely helpful. I was in a bind with needing a last minute cargo van to move out of my apartment, and they were able to accommodate within an hour. Very friendly, too.

Olivia V.
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The woman at the front desk who helped me was really helpful, friendly and efficient.

Thomas P.
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Le client n'a pas laissé de commentaire.

KURT W.
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Le client n'a pas laissé de commentaire.

KURT W.
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Le client n'a pas laissé de commentaire.

ANDREW B.
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Le client n'a pas laissé de commentaire.

Syed H.
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Le client n'a pas laissé de commentaire.

Jacqueline C.
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Le client n'a pas laissé de commentaire.

Harry L.
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The only thing that prevented this rating from a 5-star. I was a little late at returning the cargo van. (picked up a motorcycle from CT) There was heavy traffic near NY Washington bridge which delayed my return. When I check my email later, I saw an email that says other people are waiting for the van (auto-generated, w/ president of u-haul's name on the email). I know this is false because the other vans were still in the parking lot when I got back ... there is literally NO ONE waiting to use this van. Also, the costs are the same whether I return the van in my original 5 hours or if I kept it for the entire day ... so I find that this email comes off as impersonal and unnecessary. I did get a call from the person that I picked up the rental van from, which is the proper way to inquire about the van status. Otherwise this has been a good rental experience.

Venkata Bhaskar G.
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The vehicle assigned to me is very bad one and it is not cleaned well. This is very bad experience.

MARQUITA T.
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Le client n'a pas laissé de commentaire.

Arkady B.
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Absolute worst experience renting anything, the keys were not in a location that were supposed to be, I spent over an hour trying to get in touch with someone because the location was closed, missed dinner with my family, and the store from which I need to pick things up close, I am furious and extraordinarily disappointed

kristin D.
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Le client n'a pas laissé de commentaire.

DEEPAK S.
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Le client n'a pas laissé de commentaire.

Johnathan B.
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I was not informed about an after hours fee. The truck was due at 9pm. I returned it early around 7pm and I was charged extra money.

Edward A.
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Le client n'a pas laissé de commentaire.

James C.
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Le client n'a pas laissé de commentaire.

Kunal D.
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Everything was great, I told them I would be returning the trailer around 7:30 pm and I dropped it off around 9 pm. No one mentioned a $20 fee for "after hours returns". Its not a big deal, but it was surprising to see the charge the next day. I was told that as long as it was there before the next morning I would only be charged for 1 day of rental.

Keith R.
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Le client n'a pas laissé de commentaire.

George E.
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Le client n'a pas laissé de commentaire.

Norman H.
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Le client n'a pas laissé de commentaire.

Linden S.
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The truck had a check-engine light illuminated when I picked it up. When I returned it, the clerk would not check me in, saying someone else would do it later and send me a receipt. I never received the receipt, and it looks like I got overcharged.

Pankaj B.
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na

William K.
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Le client n'a pas laissé de commentaire.

Imran M.
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Le client n'a pas laissé de commentaire.

xue G.
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Le client n'a pas laissé de commentaire.

Angel A.
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I was not explained the mileage very well. I thought you get a few free miles with your rental and afterwards you start getting charged after that. Not the case. Things should be explained better about what you are getting yourself into.

Kyle M.
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nice folks. very helpful

Robert F.
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Waited 30 minutes just to get rental. Truck was clean and good on gas. But the wait time through off our whole timed schedule. Would not rent from this place due to the long wait time.

Lori G.
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Le client n'a pas laissé de commentaire.

Mike C.
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Check Eletric plugs and safety chain better

Gushtasp R.
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There was no one at the site at time for pick up . The owner took his time to come help us with check in . We had to get his attention several times before we received services.

Roderick N.
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Le client n'a pas laissé de commentaire.

tye O.
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I specifically told them I was needing the truck more than 1 day and the didn't listen when I told them the app was only for 24 hrs I got repeated calls to return

Hongjun W.
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Le client n'a pas laissé de commentaire.

Caitlyn i B.
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Le client n'a pas laissé de commentaire.

william M.
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Le client n'a pas laissé de commentaire.

Frank F.
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Le client n'a pas laissé de commentaire.

Irving S.
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Le client n'a pas laissé de commentaire.

Carl R.
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I was there 5 minutes if that. Very efficient

Haomin Z.
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I asked for 24 hours rental. But the staff charged me double rate when I returned the truck in time. I want a refund.

Micheal J.
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Le client n'a pas laissé de commentaire.

Colin D.
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Too much jerking around with where I could pick up the vehicle. This location was very inconvenient and the fourth in a series of locations where U-Haul advised that I would pick up the vehicle.

Michael L.
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Le client n'a pas laissé de commentaire.

Chris L.
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Le client n'a pas laissé de commentaire.

Stephen F.
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Le client n'a pas laissé de commentaire.

Pei-Yin L.
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Le client n'a pas laissé de commentaire.

Marvin B.
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N/C

George F.
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Le client n'a pas laissé de commentaire.

Minghao Q.
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Le client n'a pas laissé de commentaire.

Julia C.
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They were closed at drop off.

peter A.
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Le client n'a pas laissé de commentaire.

Simon G.
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Le client n'a pas laissé de commentaire.

tom F.
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the original drop off in the agreement was Arthur's storage in Glenbrook NJ. the u-haul operator told us we could not drop off at that location and was very unhelpful in finding another dropoff location which was substantially less convenient for me.

Maaw A.
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Le client n'a pas laissé de commentaire.

Sean D.
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Le client n'a pas laissé de commentaire.

stephanie N.
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I would recommend this place but only work with the owner Thomas. I believe it was Thomas. He knew his stuff and he made sure my car was properly secured and hitched to the truck. Very thoughtful, kind and knowledgeable Well worth my time !!

Ralph K.
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Great location, friendly service and great equipment

Melissa R.
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Very slow. Authorized U-Haul dealers should be trained as the employees of a U-Haul location.

Kwaku N.
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I don't normally write reviews but I've to do this for the biz owner at this location Carman He sent my billing to their coop office and they made a mistake overcharged my CC but he really took care of it Very honest biz man

Muhammad Rashid M.
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If I didnot use the third day completely, I should not be charged for the whole day. I hope to get my refund of unused hours

Hemant P.
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Great service

DEEPAK K.
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price is high.

Ashish C.
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Le client n'a pas laissé de commentaire.

Randall N.
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Due to specialized nature of site (providing vehicles and some moving equipment only), was required to travel to a different location to pick-up moving blanket placed in the online order. This necessitated two separate contracts and closing them out proved to be a bit of a problem.

Jennider S.
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Incredibly kind and helpful staff.

maitri P.
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Le client n'a pas laissé de commentaire.

Karl P.
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Le client n'a pas laissé de commentaire.

Carl S.
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Le client n'a pas laissé de commentaire.

Alvaro C.
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Le client n'a pas laissé de commentaire.

Matasha M.
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truck was dirty and he over charged my bank card.

Venkatesh P.
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Le client n'a pas laissé de commentaire.

Adam S.
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They didn't have moving dollies available. They gave me a truck with a quarter tank of gas and I paid for furniture pads I never received. Not the best experience.

Sherene L.
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I did not use this rental but I was still charged. I called customer service about it and they did nothing.

Omar H.
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Dropped off key in drop box and kept it moving , what's not to like about that...good business

Patti M.
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Le client n'a pas laissé de commentaire.

Brian G.
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Carmen was a delight to deal with at this location.

Non reviews have been submitted for this location.

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