the inside windshield and windows were not clean. the "agent" that checked us in was having a lot of trouble with the computer system.David B.
Customer Reviews for Stephen's Self-Storage Oakdale
(U-Haul Neighborhood Dealer)
Pour nous contacter
Oakdale, MN 55128
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 9h30 am à 1h pm
- Sam : 8h30 am à 12h pm
- Dim : 9h am à 12h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Mansur A.
Thank you for a wonderful experience. I will recommend your facility to friends and family. The staff were helpful and courteous. The facility was clean and well maintained.Debra D. | Expérience générale
I took the time to sweep out the back of the truck and to wipe down the the cab part of the truck. I wiped down everything in the driver& passenger area of the uhaul and I'm being charged $150 for cleaning. I know there is absolutely no way they had to clean anything.Dayna V.
The U-Haul leaked and our boxes got soaked in the above cab compartment. Very disappointing.Robert N.
The staff here was very accommodating and responsive if any questions came up. The prices were MUCH better then the big storage facilities. Would definitely recommend to anyone I know!Krystle G. | Expérience générale
Make sure U-Haul's nation-wide computer system doesn't break down, like it did last Saturday (no fault of the rental location I used).Kevin B.
Mike and Nickademas are the best!CHARLES W. | Expérience générale
First reservation was unable to be picked up at different location due to keys not being made available for Truck share pickup. App crashed while trying to check out vehicle initially and was unable to confirm damage which affected the high brake light on the rear of the van. Finally, dropping off the vehicle proved challenging when the key fob would not fit through the slot of the U Haul drop box. Seriously. I was pleasantly surprised when the manager of the location returned my voicemail within a few minutes to provide instructions how to securely leave the keys not using the U Haul drop box.Craig H.
Customer experience was awful. The code for the lock on the truck didn't work and the customer service rep tried to say we'd have to pay $50 to have him come fix it. When we never broke itâ€"It didn't work from the start. We could also hear him talking rudely over the phone to someone else about our experience.Gerardo J.
Le client n'a pas laissé de commentaire.Nathan E.
Gentleman was very friendly upon arrival.Kevin G.
Guy I talked to access the location kept insisting he left me a message. He didn't, I double checked. Had no missed calls or messages. Not a big deal but why keep saying it when he obviously made a mistake somewhere.Jeanne K.
Le client n'a pas laissé de commentaire.KAREN B. | Expérience générale
Le client n'a pas laissé de commentaire.RUTH S.
Le client n'a pas laissé de commentaire.roger P.
Le client n'a pas laissé de commentaire.Kirby L. | Expérience générale
Nice place and it was great that a service was there to help assist us because our U-Haul app wasn't working well.ANAT X.
I prefer in person return, site personnel was great but in person return hours are very limited so if you want to turn in to â€œsomeoneâ€ be sure to check open hrs. No issues!!John M.
The gentleman was wonderful and helped us handle a very unfortunate situation with the MN reservation line. Highly recommend the drop-off. But when we called the MN scheduling center to simply ask some questions on a reservation extension, the lady raised her voice at us, refused to acknowledge certain questions such as leadership or what her name was, and ended up hanging up on us mid conversation when we politely asked what her name was again - simply for records initially since we try to document everyone we speak to about reservations. We likely won't use U-Haul again (after dozens of uses) because of this. By far this is the worst customer service experience in our lives.Stephanie S.
My Kids moved into a storage facility. She stated that she will use your facility when they find a new homeEdward L.
Stephen's was great. But my overall UHaul experience was terrible. The truck I had reserved was gone when I arrived and had to wait for well over an hour. I was rescheduled for another truck - longer - at a different facility for which I needed to book a Lyft ride to get there. Fortunately, the manager at Stephen's arrived before the Lyft and I was able to rebook a 20 foot truck.Mark B.
Le client n'a pas laissé de commentaire.Hugh M.
Le client n'a pas laissé de commentaire.Carol E.
Le client n'a pas laissé de commentaire.Kathleen L.
The man that helped us at Stephen's storage was awesome!Mike B.
Le client n'a pas laissé de commentaire.Josie A.
Le client n'a pas laissé de commentaire.Scott F.
The site was great! Your UHaul online checkout stinks! We spent over an hour trying to gain access and your help desk could not get it either. Had to go home and come back when the store opened to get in person help! Fix the online checkout or get rid of it!!!Garrett K.
Le client n'a pas laissé de commentaire.William H.
The truck was parked on an incline, and I was charged for extra gas. I filled it back to half way, which was more than when I received the truck, but it showed low because of the incline in the lot where it was parked. I got charged for 2 extra gallons that I shouldn't have.Michael R.
They charges my card two times. 138$ and 65$!!! And now I got a reversal of the 65$ because the guy messed up and that's on top of already paying $156 at the pickup spot. For ONE day. One way trip.. this is ridiculousDonnelle S.
Le client n'a pas laissé de commentaire.Thomas J.
There were not clear instructions for how to get inside the gate after hours. I needed to call U-haul twice to make the drop-off. The customer service team was AMAZING when I called (5 stars) but the process itself felt stressful. And, the number on the gate to call for help was not answered. Without U-Haul's customer service team, I would have been stranded.ZACHARY C.
Nicodemus was a breath of fresh air after the night I had. He had made sure to engage in conversation and that was very much appreciated! The only suggestion i have is opening up earlier.Jontue B.
Le client n'a pas laissé de commentaire.tom K.
You were very helpful and we appreciated the help when we needed it. Merci.Monica G.
This location charged me twice, plus the dolly protective snap was broken when I picked up the truck. Someone was made aware of it when I picked up the truck, but they tried to charge me for that as well when I returned it. At least there was a nearby gas station to add gas to the truck!Vanessa H.
Le client n'a pas laissé de commentaire.David M.
Got over charged for gas even though I put the same amount in that I usedâ€¦ and got charged $76 for it! Are you kidding?? Also talked to the transportation people of UHAUL multiple times because my order got all mixed up. I was supposed to pick up at one location and drop off at another by my house. They changed it and made me drop it off at the original location I picked it up from which was about 40 miles away! There's another $50 I shouldn't have had to pay! And the icing on the cake is I talked to someone from UHAUL and they said I can bring it back after hours and not get charged. I took his word for it and brought it back an hour late. And once again got charged for it. An absolute train wreck of an experience!Ryan H.
Le client n'a pas laissé de commentaire.Anika S.
Very happy with our experience renting a storage unit with Stephen’s Self-Storage.Kristie K F. | Expérience générale
Le client n'a pas laissé de commentaire.MARK B.
Le client n'a pas laissé de commentaire.Peter K.
Le client n'a pas laissé de commentaire.Andrew p. | Expérience générale
Le client n'a pas laissé de commentaire.Meng X.
Le client n'a pas laissé de commentaire.MARILYN B.
Le client n'a pas laissé de commentaire.Paul T.
Nicodemus was professional and courteous. He quickly confirmed the details of the order, organized the items that I rented, and answered questions I had. He provided the best customer service that I've had in quite a while. The truck and equipment were in good order. I would definitely recommend this location!Janie M.
Our truck was supposed to be ready at 830 it was not. Even waiting the 30 minutes put our whole moving schedule off. We should have had time to drop some things off at the dump before they closed and we didn't now costing us a lot of money to remove them via a service.Ryan C.
Le client n'a pas laissé de commentaire.Choucha Y.
Le client n'a pas laissé de commentaire.Angela S.
Le client n'a pas laissé de commentaire.Connie A.
Le client n'a pas laissé de commentaire.Paula S. | Expérience générale
Le client n'a pas laissé de commentaire.PAULA S.
Le client n'a pas laissé de commentaire.Maria N.
Combination lock on truck had wrong code. Needed to call remote manager to access truck for keys. Probably added an hour to our picking up the truck.Gary M.
Manager was helpful and attentive - Made sure I got out of there quickly.Brian E.
Been a customer for many years. Always a great place and a pleasure working with Mike and the shafting. Would recommend to all.STEVE A. | Expérience générale
Pick up instructions were incomplete. Had to call multiple times to get code for gate entrance, lock on the truck. Took an additional hour to get information. Had to call again to figure out what to do with the lock for the back of the truck, only to realize at drop off a lock would also be needed.MIchael W.
Le client n'a pas laissé de commentaire.Barb T. | Expérience générale
Le client n'a pas laissé de commentaire.Jacob B.
Le client n'a pas laissé de commentaire.Jamie D.
Le client n'a pas laissé de commentaire.Michael D.
Le client n'a pas laissé de commentaire.Sharon P.
The customer service was excellent and we had such a good, seamless experience. Merci.Rochelle N.
Le client n'a pas laissé de commentaire.Donna S. | Expérience générale
Le client n'a pas laissé de commentaire.Valerie S.
This location was very easy to deal with. I will use this location again when I need to rent a truck again.Daniel H.
Le client n'a pas laissé de commentaire.Richard S.
The store was 20 minutes late to open on my pickup day. A really nice guy helped me out and apologized, but when you are on a strict moving schedule, you need to open on time. Also, my bill has changed three times from my bank account. $92, then $84 and now back to $92 - not sure why this has happened. Otherwise, a good experience, again, the employee, I believe his name was Mike, was very helpful.Daniel S.
Nicodemus and Michael went above and beyond! They were courteous, helpful, and efficient. We would definitely use their services again and recommend them highly!Barney C.
It was a nice drop off location. Easy drop boxPamela H.
Le client n'a pas laissé de commentaire.BRUCE F.
The gentleman that helped was great! I couldn't have asked for a better first experience renting a u-haulNisa O.
We appreciated the serviceAnthony J M. | Expérience générale
They went above and beyond to make my Move awesomeNathan V.
Le client n'a pas laissé de commentaire.Bruce T.
Le client n'a pas laissé de commentaire.greg G.
Le client n'a pas laissé de commentaire.Rae R.
Le client n'a pas laissé de commentaire.James R.
Le client n'a pas laissé de commentaire.Ryan M.
truck was not ready when scheduled for pick up. "owner" had to come to location after I had called after having waited for him to get there. He then had to clean the truck after I made a comment that the truck bed was extremely dirty and then he wiped down the steering wheel. I was then a 1/2 behind on my schedule since he didn't have the truck ready for me to pick up at 9:00Margaret J.
Le client n'a pas laissé de commentaire.Loren B.
Le client n'a pas laissé de commentaire.Jeff S.
Le client n'a pas laissé de commentaire.Richie R.
Excellent customer service and very convenient location.Maria L.
This is the 2nd time I have used this location and have been more than pleased both times. The people I have dealt with have gone out of their way to be helpful and courteous during the stressful time of moving. They made sure the truck was there for me to pick up at the location when it had been out for repairs and had been delivered to a different location that was further away from where I was. Therefore saving me money. Nicodemus (I apologize if I spelled the name wrong) was wonderful! Thank you and I will recommend to anyone looking for Uhaul rentalKristi S.
Le client n'a pas laissé de commentaire.Greg V. | Expérience générale
Le client n'a pas laissé de commentaire.Roberta R.
Le client n'a pas laissé de commentaire.TIM F.
Le client n'a pas laissé de commentaire.Nancy G.
Le client n'a pas laissé de commentaire.bhargavkumar K.
I can say that it was seamless! The truck was easy to drive. Thank you for making it easy for me to move some furniture. I want to thank the gentleman for making everything run so smoothly for me.Elizabeth G.
Le client n'a pas laissé de commentaire.Karla O.
Le client n'a pas laissé de commentaire.SHERELL R. | Expérience générale
Le client n'a pas laissé de commentaire.LAWRENCE S.
Le client n'a pas laissé de commentaire.Brady W.
Le client n'a pas laissé de commentaire.Louis M.
I spoke with employee twice on the phone & he was very helpful & friendly .I was able to leave truck & drop key in box , very convenient .Steve R.
Nothing things went very smooth and quick.Frank S.
Le client n'a pas laissé de commentaire.Debbie S.
Educate the first time customerMichael Y.
Le client n'a pas laissé de commentaire.John G.
The way the lot is set up, it is impossible to try and back the truck into a narrow space between 2 other uhaul trucks when there are cars parked in any of the 2 guest parking spots in the lot.Valerie M.
Le client n'a pas laissé de commentaire.Michaela S.
Le client n'a pas laissé de commentaire.Gavin J.
Le client n'a pas laissé de commentaire.SHARON R.
Le client n'a pas laissé de commentaire.Victor M.
Le client n'a pas laissé de commentaire.DAVID S.
Not scam your customers.Paul A.
Le client n'a pas laissé de commentaire.Rita B.
Le client n'a pas laissé de commentaire.Brenda G.
Le client n'a pas laissé de commentaire.Ronald M.
Customer Service is very professional. They explained everything clearly and made sure I won`t get automatically charged for the next month beyond my lease. I like being able to rent a truck here.Privacy R. | Premières impressions
The wait to rent in the office was a little long, but that was the fault of another customer, not them. The man working, Nicodemus, was extremely friendly and helpful.Privacy R. | Premières impressions