Had a drop box with instructions on what to do if you were dropping off the U-haul truck during closing hours. No guessing involved.Maricela A.
Customer Reviews for Sterling Storage LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
San Antonio, TX 78250
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lundi au vendredi :
9h30 am à 1h pm / 2h pm à 5h pm
- Samedi :
10h am à 1h pm
- Dimanche :
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Very good service.rebeca A.
I have rented form U-Haul many times and have always had a good experience. This time the situation was very different and stressful. The designated drop off location would not take the truck and I was forced to drive back to San Antonio. This situation was not a pleasant situation.VAN Z.
nothing..service was excellent. thanksscott S.
Le client n'a pas laissé de commentaire.Mariana P.
Le client n'a pas laissé de commentaire.Jeff S.
Le client n'a pas laissé de commentaire.HARRY C.
Le client n'a pas laissé de commentaire.Patrick L.
The vans windows were covered in bird droppings. The interior was dirty. There was a lot of wind noise coming from the front windshield so we were unable to listen to music on our over 200 mile tripDale O.
Nothing at this timeVernon N.
Le client n'a pas laissé de commentaire.Jessica M.
Clean the truckROY P.
Get to the store on time. Our appointment was at 10am. We were not let in until 10:15am.Timothy L.
Le client n'a pas laissé de commentaire.Debra E.
Le client n'a pas laissé de commentaire.larry N.
I was overcharged for mileage. I have contacted the rep at the location several times to get this corrected without success. The rep acknowledges the mistake and keeps promising i will get a call back but nothing. I have a picture of the ending mileage, she simply inveerted 2 numbers resulting in an overcharge on mileage of 90 miles.Robert S.
The U haul representative was had everything ready for us to pick up and gave us all of the details that we needed. Thank her for usRobert P.
Le client n'a pas laissé de commentaire.Linda J.
Le client n'a pas laissé de commentaire.George B.
Great place to rent a uhaul from!MARK G.
Le client n'a pas laissé de commentaire.Dale O.
Super quick and friendlyMichael V.
Le client n'a pas laissé de commentaire.Sybil R.
I was expecting a dolly to be provided in the rental, not sure if it was an additional charge for it or it was just missing since there was a place for it in the back. This made it difficult because we had very heavy furniture. Thankfully my neighbor had one for us to use. I rented the truck on Sunday so there wasn't a way for me contact anyone about it since the office was closed.Victoria A.
Very nice people I meet while renting at U HaulBenjamin D.
Le client n'a pas laissé de commentaire.Patrick S.
Le client n'a pas laissé de commentaire.Jacob T.
Le client n'a pas laissé de commentaire.scott L.
Dolly was not included, was not provided with a new one, i already spoke to customer service and was told it would be refunded and has not been. I was also charged $96 on my card instead of the $72 i was charged on the invoice. Overall terrible experience and will not be using uhual again in the future.Joshua R.
Great serviceNoe V.
We waited 25 minutes in 102 degree heat for the representative Shirl, to arrive and open the front door This is after I called 3 different numbers to get anyone to answer When she did answer, she sounded asleep and was unaware of our timed appointment We waited 15 before she opened the door So unprofessional in every wayMicheal L.
Le client n'a pas laissé de commentaire.Jerry P.
We rented an appliance dolly but the bottom was bent and we could not use it to move appliances because they could not be mounted to the dolly without being off balance and causing damage. We would have liked working equipment since we paid for its use.JAMES ARNOLD S.
Le client n'a pas laissé de commentaire.Linda P.
Le client n'a pas laissé de commentaire.Noraima M.
No one there business hoursWayne C.
Truck was dropped off after hours.Esteban L.
Le client n'a pas laissé de commentaire.ROGER G.
All went well, very polite agents, clean truckcharles W.
Great service, great prices.Linda P.
cheryl was a real joy to work with. Will rent from her again.scott S.
No suggestions, experience was AMAZING! Customer Service was PERFECT, Office extremely clean and professional! Thank you so muchJanet R.
Excellent customer service, pick up easy and quick.Patrick L.
Le client n'a pas laissé de commentaire.Saul M.
cheryl was a joy to work with. professional and friendly. I will rent from her again.scott S.
Dropped off truck 2 days early. No one at the location to help. Kept calling, no answer or return call. Personally went to location, no one there. Truck still as I left it. Had to call national office to finally get contact closed out. Don't recommendMario P.
Le client n'a pas laissé de commentaire.Susan K.
Le client n'a pas laissé de commentaire.Benjamin P.
Le client n'a pas laissé de commentaire.Marie G.
Le client n'a pas laissé de commentaire.tom M.
The entire process was very efficient and the price was very fair. The vehicle was very new, clean, free of any flaws, and easy to drive.Michelle S.
Customer Service is five star. Cheryl is most kind and very accommodating. This lady knows what she is doing. Love the surveillance around the facility. I'm taking my business here from now on. Thanks Cheryl!!!kim D.
Le client n'a pas laissé de commentaire.LAURA D.
Fix the passenger door on the truck was hard to get in and out of with the door being bent but over all truck was great and cleanLAURA D.
Le client n'a pas laissé de commentaire.LAURA D.
Le client n'a pas laissé de commentaire.Melissa B.
The vehicle was good and clean and was what we needed but what made it exceptional was Sheryl from Sterling Storage Tezel Rd). She was a lifesaver in a time of great stress. She waited for us after hours on a Sunday in our desperate search to find a facility after 6 pm. Many thanks to U Haul for keeping the 20 footer in great condition and to the blessing that is Sheryl.Juan R.
Le client n'a pas laissé de commentaire.Sarahjane S.
Everything was excellent. The agent, Cheryl Shepard was very helpful and professional. Will recommend her site to friends. WILL RENT AGAIN. Thank you for the rental. You are lucky to have her.scott S.
Le client n'a pas laissé de commentaire.Louis C.
Le client n'a pas laissé de commentaire.Yuniesky G.
The receipionist was beyond kind and supporting.Cecilia M.
employee was very helpful and friendly. Will rent here frequently.scott S.
Inside was dirty and covered with dog hair. Service was excellent though.Phillip A.
Great serviceLAURO V.
Cheryl was courteous, professional....TONY M.
Le client n'a pas laissé de commentaire.ROBERTO S.
Our representative was very helpful she is a great employee to have on your team great work. VERY helpful and kind person.Gerard M.
Le client n'a pas laissé de commentaire.Michael W.
Le client n'a pas laissé de commentaire.Jerry S.
i was charged 125 without a contract being signed... they gave me the run around.. i never gave anyone authorization to deduct any funds... will never use this service again.. Have a friend here that uses uhaul 3 times a week... that will now be going with budget.. Not only was it fraud on my account... they told me i had to wait 7 days for a refundkimberly U.
Le client n'a pas laissé de commentaire.Reed M.
I'd like to say that the woman who helped me was all about helping and I enjoyed the experience with her. The reason I gave it 1 star was because I was charged twice erroneously. As I currently see it on my credit card for uhaul charges is: 1 - 47,77 2 - 98,88 3 - 64,14 Totaling about 200 dollars when my receipt for the entire rental is 111.91. I will be calling the rental location to see what's going on but I am pretty furious at the moment.michael J.
Le client n'a pas laissé de commentaire.Dwayne Y.
The lady there was so amazing and down-to-earth the energy from this place was just uplifting. We told her that we are from out of town and she made us feel very welcome and right at home. I can't stop saying enough good things about this place I would highly recommend this place to everyone!JOE G.
This place will nickel and dime you. I called to extend the time on the UHaul and I got charged a ton. i was told I should have called the 1-800 number instead of the local number and they would have given me a better rate. Totally ridiculous. You are better off visiting another location.Angela A.
Le client n'a pas laissé de commentaire.Tracy C.
Le client n'a pas laissé de commentaire.lisa S.
Amazing as always!!!Fernando M.
No changes necessaryFernando M.
My location was changed without someone notifying me. I showed up to location I selected online, and they sent me across town to another location where also did not do trailers, so I hooked up the trailer by myself. A phone call that my location had changed would have made it a lot easier.Cardo O.
Le client n'a pas laissé de commentaire.leah C.
Le client n'a pas laissé de commentaire.eric R.
Excellent service à la clientèle. The truck was clean and ran great.Leroy G.
Le client n'a pas laissé de commentaire.James R.
Internet service was down and took a little long to complete the dispatch when picking up the vehicle. Karen provides great customer service and was very professional. She managed to get everything done and send me on my way in a reasonable amount of time given the circumstances. Merci.JAVIER R.
U-Haul did not notify me about the change in the pick up location. I had to wait in line at the original location that I had designated before I found out about this change.James S.
Le client n'a pas laissé de commentaire.Pedro T.
Le client n'a pas laissé de commentaire.Cathy G.
Le client n'a pas laissé de commentaire.JORDAN J.
The place was closedrafael V.
Le client n'a pas laissé de commentaire.DENNIS C.
Manager was great went above and beyond for me..TaJha M.
The office was closed and we left keys in the box.eliabeth Y.
I picked up a 17' foot truck and was charged for a 20' truck......That was not a good experience and I definitely plan on following up ...Unless a refund for the difference can be given back to me.....I feel as if though Uhaul stole from me .Philip G.
Excellent customer service!Tymon S.
Employee was very nice. Helpful. Gave some tips about how to safely operate truck.Valerie H.
I was sent to this location after the first location did not have the rental truck available. I was not given any advanced notice that the truck was not available until I showed up at the first location. U-haul is supposed to have a guarantee that if your rental vehicle is not available, they will reimburse you $50. I called their national office 6 times, and every time I got the runaround. Their own customer service center did not know what to do with our claim. They just said a manager would call back after lunch....I'm still waiting after 2 days. To rent the other truck, I had to drive out of my way, drive the truck farther which meant extra miles on the rental, and I had to pay the movers an extra hour because of the delay. If U-haul promises that the truck will be ready, they should honor it, or pay what they promised. I'm sure if I would have canceled at the last minute, they would be quick to charge ME $50! Get your act together U-haul and provide real customer service!Angel C.
Excellent service à la clientèle. It was quick in and out. The uhaul was in great condition...Leroy G.
The overall experience was negative in that I had originally ordered a 26" foot trailer and two weeks in advance and there was no truck available. The dispatch did not call me to tell me where to pick up truck I had to call them only to find out that there was only a 20" available. The dispatch was rude and was unprofessional.Doris G.