Évaluations des clients Sticker Station at Shepherd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Sticker Station at Shepherd

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Arnoldo T. le

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Le client n'a pas laissé de commentaire.

Janice V. le

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Rented a van thought the website and the day before my pick the location manager called to let me know that they didn’t have any vans available. He gave me a truck at the same price. Was very happy with my experience.

Daniel H. le

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Was kinda unsure where to park the vehicle.

Courtney V. le

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Le client n'a pas laissé de commentaire.

Gerard H. le

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Le client n'a pas laissé de commentaire.

Lawrence M. le

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I had a reservation for Saturday but needed to change to Friday. I walked in and within a few minutes i had a truck. Great service. Thank you.

Craig S. le

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I self dropped off after hours.

R mathew B. le

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Professional and efficient

jon C. le

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Le client n'a pas laissé de commentaire.

ALICIA M. le

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Le client n'a pas laissé de commentaire.

Sharon M. le

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This was the worst UHaul experience I’ve had. I won’t ever use this location again. The guys at the counter were busy watching TV, which they had to turn down so they could hear me. The one guy who was getting me signed in seemed to be having trouble speaking and understanding English... and as such he was kind of whispering, so I had to get the other guy to explain what he was saying. Once the paperwork was signed, I was just given a key to a truck and left to find it on my own in a yard of mud pits! No one showed me to the truck or told me where to find it... and there was no inspection of it. I opened the drivers side door and there was mud caked all on the floorboard... and the back of the truck was covered with mud. I had to go back into the office and ask for another vehicle. They gave me the key to a different truck, and I went on the search for that one too... just like the first time... still no customer service in the least. To me, it was clear that the men I dealt with yesterday have little or no regard for women... it is their culture... it is how they were raised... so while I understand that, there was just an all around lack of customer service. Then again, maybe the way I was treated is how they are with all of their customers?

John H. le

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Le client n'a pas laissé de commentaire.

REGINLAD F. le

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The truck was dirty and the lady that worked the front desk was very rude. I will never rent a truck from them again.

Donald B. le

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Le client n'a pas laissé de commentaire.

Cameron H. le

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I reserved a 10ft box truck. I was given a 20ft truck which I didn't want. Whats the point of the reservation if you're not getting what you request. This did not represent a better value to me, I had to pay more in fuel and it was much more difficult to load and drive. Get your reservation system figured out. This reflects on UHaul as a company, not this specific location. They tried to accommodate - even found another location with a 10ft - we moved the reservation to that location (which was out of my way) and called to follow up - they informed us that they had just rented out that truck. GET YOUR SHIT TOGETHER UHAUL.

Roel T. le

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Le client n'a pas laissé de commentaire.

Karon N. le

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Le client n'a pas laissé de commentaire.

Kimber J. le

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Very nice staff but location is not good. Very hard to get in and out of.

Mabast A. le

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Le client n'a pas laissé de commentaire.

Daniel N. le

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Everything was great..thanks

Cody C. le

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Clean trucks, mark damage, Bill customers correctly

RICHARD H. le

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The 9 foot Cargo Van I had requested 3 or 4 days in advance was not available so I was assigned a larger vehicle. I was double-billed for the use of that vehicle and no one would help me resolve that problem until I complained to your call-in number. That vehicle did not have a lock so I used one of mine and I could not get it off so I had to have it cut off privately, incurring many more miles than I had anticipated.

felipe C. le

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No comments to add

Rebecca H. le

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Floorboards on the drivers side had been wiped down some but were still pretty muddy

DAVID P. le

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Dirty. Unkept. Rude.

Ana C. le

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The truck was very nice and affordable but location is so bad. It took me 40 minutes to get my truck and the guy don't give proper instructions on how to take back the truck. I tried returning it online and didn't take the picture of the dashboard so I was charged $20. when I realized I had returned the key without the picture I called and was assured I wasn't going to be charged extra. I processed a refund but not sure if it'll happen. Renting a budget truck last time I loved was a little bit pricier but saved me this huge headache. Will consider that option next time I need a truck.

Daniel W. le

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Le client n'a pas laissé de commentaire.

Thomas B. le

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Le client n'a pas laissé de commentaire.

jones P. le

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This was not my dropoff location!! Not even close!! I rented a trailer for a cross town move near Greenville, SC, not TX!! I was overcharged by $2200 for their clerical error and they have yet to admit guilt! Horrible customer service!!

oliver N. le

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I availed in a very confusing and crowded location, no signs telling you where to park the trailer. Found a crowded lot pot hole broken concrete ect. Parked and when in to a office the lady was nice enough looked up my contract and ask where to park. It was the same lot, no one there i backed in the trailer and a man came out told me to move it. No assistant in finding a spot and/or disconnecting the trailer. The just left!

Cozy B. le

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Make sure the trucks are clean and ready . Have people with good customer service and ready to help .

Tayler B. le

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They were rude, didn't ever smile or say thank you. It took forever to get the Uhaul/paperwork done and it was an unpleasant experience. They didn't go over the terms with us either.

Joshua S. le

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The truck was left with all kinds of trash in the back. I told the guy in the office and he did nothing. So I swept it out and left the blankets in the back like I had found them when I returned the truck. Then after I drove off I kept hearing a bottle rolling around and I look down to find it was a open bottle of bud light that was left in the truck with beer still left in the aluminum bottle with a cap on it. It was not that great of a experience and I’m shocked how uncaring the employee was.

Mike A. le

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AC did not work much of the trip yesterday as it flickered on and off and the truck was very dirty when we opened door

Stuart W. le

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Employees showed up and unlocked the building at 9:00 AM My pickup time was at 9:00 AM, but it took them 30 minutes before they were ready to actually deal with the customers who had rented equipment.

Cassandra F. le

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Le client n'a pas laissé de commentaire.