Customer Reviews for Stockton Secured Storage
(Concessionnaire U-Haul dans le voisinage)

312 évaluations

840 W Fremont St   Stockton, CA 95203

(209) 941-2757

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 5h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(209) 941-2757

840 W Fremont St
Stockton, CA 95203

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 5h pm
  • Dim : fermé
Aucune photo disponible
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffry A. 
Évaluation :
5

Very friendly and great customer service.

MARIA T. 
Évaluation :
5

Hablan spañol e inglés

CENOBIO H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR T. 
Évaluation :
5

The ownership was very nice and accommodated me dropping off the trailer right at their closing time

DOUGLAS C. 
Évaluation :
5

Great customer service on-site. Appreciate the ease and technology when booking, picking up, and returning the truck.

VIKRAMJIT SINGH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULINE G. 
Évaluation :
5

Na

ADAM S. 
Évaluation :
5

Easy to pick up and easy to drop Off, lady in the front was vey helpful and quick.

Andy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOANN R. 
Évaluation :
5

The ownerwas very knowledgeable, professional and pleasant. She was kind too.

Eric G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellen E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DERRICK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David O. 
Évaluation :
5

The representative was very courteous, knowledgeable and very helpful. The truck and equipment were perfect for our move. I will be using them again.

Bonnie T. 
Évaluation :
4

NOTHING

JON D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDGAR V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gene H. 
Évaluation :
5

The employee was SO extremely nice and helpful. We were stuck in traffic and which caused us to be delayed dropping off the equipment. She was understanding and polite. I would definitely recommend this location to anyone for renting equipment.

Mary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLARE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISMAEL R. 
Évaluation :
5

Deanna is a great business person. Friendly and helpful.

roger H. 
Évaluation :
4

Uhaul Representative was super nice and pleasant.

CYNTHIA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felix L. 
Évaluation :
1

I brought the truck back they did not pay me back my deposit amount i was owed

Stacy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert P. 
Évaluation :
2

I was charged for 6 moving blankets that we're never put in the truck as soon as it was discovered I phoned and reported it but when we returned the truck they insisted on charging us

Claudia W. 
Évaluation :
1

We picked up the trailer at 10am. By the time we got back to the house, (less than 2 miles) the tire was flat. We spent the next hour and a half driving across town to get the tire fixed. When we returned to trailer (at 5:30) they charged us a 20 $“after hour” service fee! There should have been no fee charged since we spent half of our morning fixing a tire we shouldn't have had to fix!

Jared G. 
Évaluation :
3

I had an early flight scheduled for Tuesday morning - didn't want to risk being late (return was BEFORE 8:00 AM Tuesday morning. SO I tried to return it early Monday evening - U-HAUL closed at 5:00 (I called at 5:05 and got no answer - tried to use U-HAUL App on my phone - 3 verification codes and about two hours later and 10 photos taken inside / outside / front / back / parking locations / mileage / gas gauge / etc. and more than 45 minute wait for someone (other than a robot) to talk to - I COMPLETED THE EARLY RETURN. I appreciated the help the young lady gave me when we were FINALLY CONNECTED ; but if U-HAUL is going to offer this service - I think you ought to make it easier for your customers to complete. THANKS - overall I had a wonderful experience with me rental and would definitely return to U-HAUL - I'll just skip the headache of after hours return.

MICHAEL K. 
Évaluation :
5

The truck was FILTHY inside AND out! The TRUCK BED had a bunch of sand and dirt in the back and the INSIDE was NEVER sanitized from the steering wheel to the dashboard and front panel to the floor and I had to use a towel of mine to sit on and another towel touse on the arm rest. Deanna NEVER saw the inside but Alvin Bennett did, he DROVE IT OUT TO ME and he knew cause I told him and Deanna about it and he just sat there looking stupid, not denying anything because he couldn't.

Geizelle B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Naomi L R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark E. 
Évaluation :
5

Friendly and knowledgeable staff. Super easy and great customer service

ERIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy G. 
Évaluation :
5

Deanna was awesome, very professional, friendly and helpful, it was a quick and pleasant interaction during my rental process, she gave me a really good rate and I ended up needing it a little long then expected and she took care of me at no additional cost, Deanna provided 5 out of 5 star service, I highly recommend dealing with her for any rental needs. Thanks again Deanna.

ROBERT J. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Matthew B. 
Évaluation :
5

The lady there is nice person. 1)But the truck was worst cleaniness, ( though she said she cleaned it)sorry I am not complaining on her. 2) Appliance trolley was the worst,I ever see in my life. It had hanging threads and lot mud gravel all driedup,I could able to clear some stuff from my side . Otherwise , experience was nice. I appreciate overall. But ,kindly make truck available at the customer requested location.

SAIBABA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald A. 
Évaluation :
5

The lady here was very nice. Didn't bother to complain to her on the horrible service because it wasn't her fault

Rachel L. 
Évaluation :
5

We were moving from Brentwood and had drive to Stockton to pick up the truck That took three hours and had to drive about 60 miles round trip.They did give us more time with the truck but would rather picked it up in Brentwood. The truck was great .

DAVID P. 
Évaluation :
5

Have a truck where you say you would . I went from getting a truck in Tracy , then picking it up in Manteca , to finally getting the truck in Stockton. What a mess ..!!!

ROBERT V. 
Évaluation :
5

Amazing customer service! Will be returning next time we need to move somethings to the house :)

Andrew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorothy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hugo A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriela G. 
Évaluation :
5

Great customer service! Very friendly and knowledgeable!

joe V. 
Évaluation :
5

Very satisfied with my experience today. Awesome staff! Super helpful and professional!

Matthew L. 
Évaluation :
5

Great service . was a pleasure to rent from this facility

James T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DARIUS S. 
Évaluation :
5

I was well received and helped promptly, the place is very clean and the staff is quick to help and very knowledgeable of all items asked. Thank you for making everything so easy and quick during my problems i had prior too... you guys are awesome!!!!

Carlos T. 
Évaluation :
5

Everything was great and excellent customer service!

ISABEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keoaoudon P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence B. 
Évaluation :
5

Nothing. I am most pleased with everything.

William R. 
Évaluation :
5

Very helpful and efficient.

William Park R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Margarita G. 
Évaluation :
5

Nothing, staff was super friendly, great experience

Daniel N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa L. 
Évaluation :
5

Rented a motorcycle trailer and it was exactly what I needed. Was way cheaper than expected. Was in great condition as well.

Nicholas G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Martin C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Miranda P. 
Évaluation :
5

Extra Friendly Service, Professional, would recommend this location for your moving needs.

Shane M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert H. 
Évaluation :
3

The ladies that help me where very nice and helpful , but the building definitely needs some work to make it more comfortable and inviting for the customer and the workers.

Jair L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randy H. 
Évaluation :
5

When reading the reviews at this location disregard one of the reviews calling this lady a super b**** b**** in the office LOL this location was very helpful with our moving needs. Even called to confirm that she would be here when we arrived to drop off the equipment. Merci.

Justin S. 
Évaluation :
5

No improvement needed at this location. This agent is extremely helpful and goes beyond her job duties to make sure I get my walker everytime I rent a truck. I'm happy with the service here and wouldn't hesitate to refer a friend to rent here!??????????

Geizelle B. 
Évaluation :
5

Ladies in office hooked our trailer up fast. Even when we returned the trailer, they were quick. Best Uhaul rental I've been to so far. Thank you Fremont Uhaul!

Monique J. 
Évaluation :
5

The customer service was great! The return process with having to take the pictures was inconvenient and could have been dangerous. This is not the location or employees fault it is uhauls procedures. It was dark when we returned the truck so having to take pictures and fill everything out made the return process much longer than just dropping off the keys. Theres most definitely room for improvement. Im glad i had another person there with me because if there wasnt I would have not felt comfortable or safe doing the return.

Moung S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meredith R. 
Évaluation :
1

Old woman was worst bitch and worst mean person with lie and lie and lie to get money from me unfairly . Worst never ever I had! . Fuel was not 3/4of tank, it was E-empty and she made sound compensate with late drop off but charged 2days and when I called to extend one more day, she said someone already booked for next day even after she said I am call anytime to extend! Worst worst worst never ever ihad

Youngsoon C. 
Évaluation :
5

Nothing to improve on service just a rest room for customers will be appreciated,coz sometimes customers need to wait and no choice but to wait for rest room

Victour C. 
Évaluation :
4

The gas gauge took so long to show the actual gas level I had them go check it twice because I was going to be charged for gas. When I had just put 30 $in the tank. I was ultimately charged some because it still showed 1/8 lower than pick up

Carla J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shermanika F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert H. 
Évaluation :
5

Super friendly and helpful!!!

Michelle M. 
Évaluation :
5

Very good customer service. Will use you again. Roger

Roger E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Walid M. 
Évaluation :
1

Tell your customers you charge by the mile! We were NOT told this. We just thought we were paying 29,95 $ a day for the truck! Ridiculous. We planned to pay about 100 $for three days plus we filled up the tank for another 100 $. But got told we owed -almost 400 $!! That plus gas we payed about 500 $just in moving expenses! Not good at all! I will never recommend UHaul to anyone I know! Especially this place since the lady didn't even care. She said we have your card and that's it! RUDE!!! There a better options

Brian B. 
Évaluation :
3

Not much to recommend this location. There was no one around when I first pulled up and, after poking around and calling "hello" many times, I was just about to leave. Then, just in time, the clerk drove up and opened the gate. She was nice and the checkout went smoothly, but I was rattled by that time.

Neil M. 
Évaluation :
1

Never send anyone there! These people are crooks! I've been renting Uhauls for decades and this is ridiculous, the way these people acted. My opinion is the woman needs to be let go!

Chris H. 
Évaluation :
5

Thank you very much

Lavontae G. 
Évaluation :
5

Nothing had a very good experience

Narciso A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

mark T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wolfgang R. 
Évaluation :
5

Everytime we have used this location has been a wonderful experience. They are friendly, understanding , helpful and overall just have great customer service.

Jack C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thao D. 
Non reviews have been submitted for this location.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

Retour
Haut de la page