Have a uhaul person more available during an average work day. Also the instructions for ordering need to be clearer. I put in for a return truck to my new zip code and apparently that means nothing. Never using uhaul again and will do my best to prevent friends family and strangers from it. Predatory practices. I called and tried to get it changed or fixed and to no avail. They also forgot to include the bars I ordered however it seems to have been taken off my charge so there's that.
Tristan L
Customer Reviews for Stone Creek Travel Plaza
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I used the app for pickup and drop off, it took almost an hour to get the App to work right for pickup and over an hour for drop off. Durring pickup the app wouldn't summit and continue and drop off the app kept on making me start over when I was taking pictures of the truck. I tried customer service and I couldn't get ahold of anyone which is bull crap! Definitely no pleased with your service!
Ronald DOrdered furniture pad did not received them and directions to pick up keys were unclear
Bruce Mmake it easier to use android app with uhaul.
Anita LThe U-Haul battery was dead when we got there to pick it up and Brenda the lady we spoke with was talking to us like we were completely stupid. She tried to tell us the U-Haul wouldn't start because the door was open. She had no idea what she was talking about.
Austin HJust drop box. No personal interaction, app return only.
Thomas TNo problems with self check out. Easy enough even for retirees!
RUSSELL D