Customer Reviews for Stone Depot LLC
(Concessionnaire U-Haul dans le voisinage)

640 évaluations

19333 SE Division St   Gresham, OR 97030

(503) 674-4919

Heures d'ouverture de l'établissement

  • Lun au ven : 7h30 am à 4h pm
  • Sam : 9h am à 3h30 pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(503) 674-4919

19333 SE Division St
Gresham, OR 97030

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 7h30 am à 4h pm
  • Sam : 9h am à 3h30 pm
  • Dim : fermé
  • Inspection gratuite du remorquage

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Great service and very prompt and helpful.

JOHN CLIFFORD EA U. 
Évaluation :
5

no problems,fast and friendly..

MARK M. 
Évaluation :
3

picked up the truck and the inside smelled musty, other than that customer service was great! had to be rerouted to this location because the 1st location on 181 and Haley was closed

david L. 
Évaluation :
5

as it should be

WILLIAM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABIGAIL LYNNE J. 
Évaluation :
3

Gas guage was at half, refilled to half but still got charged.

Ely B. 
Évaluation :
3

Provide a quicker refund sooner. They took $100 out of my account. It made the remainder of my move difficult.

CHANTELLE S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SALVADOR B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHEL ELIZABETH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMBER D A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNIFER S. 
Évaluation :
5

Not a darn thing. The people I dealt with were fabulous, and took care of everything. I could not be more satisfied.

PATRICK BRIAN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP GEORGE B. 
Évaluation :
5

Very helpful and capable representative. He made the pickup experience easy and pleasant.

RONALD M R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric R. 
Évaluation :
5

Great staff

TON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandee D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM PATRICK F. 
Évaluation :
3

We drop off the truck and the guy says he is going to charge us for gas when we didn't even get a full tank to start off with. We only drove the 13miles. This whole experience was terrible. Will not rent again.

MATTHEW C. 
Évaluation :
5

Na

GARY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ihor K. 
Évaluation :
5

Staff is simply amazing

RYAN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCISCO JAVIER M. 
Évaluation :
1

When we picked up the truck it smelled bad and was dirty. The gas tank wasn't full and when we brought that to the clerks attention he said don't worry about it. Well when we brought the truck back we filled the gas to where we found it and the same guy treated us bad and still charged us for not returning with a full tank. And I have rented at this same place before that clerk told us we would have to rerun the truck earlier then we rented it for because a friend of his needed it.

Milton L. 
Évaluation :
5

Both of the workers, the one at pick-up and the one at return, we're helpful and friendly.

Jeanna S. 
Évaluation :
5

dont feel like the truck was truly 15' long.. fuel economy not great but to be expected. truck was quite new and in excellent shape

Tim L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERNESHIA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXIA G. 
Évaluation :
5

Ryan was excellent and very professional great customer service.

SAMANTHA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERQUI M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMER SHERIF R. 
Évaluation :
3

Improve your app. It sucks. Takes forever to load everything. Wastes 30 minutes of my time and did not work when I was returning the truck. I rented twice this month and my friend, too. We both had the worst mobile experience renting. We'd rather rent from a person than to use the mobile app.

Rudy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY LINN P. 
Évaluation :
4

Truck was making a squealing noise when you trun right

Theodore K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL AARON M. 
Évaluation :
1

Don't overcharge me. Don't take other customers ahead of me even though I was in line first.

Gabrielle Sabrin M. 
Évaluation :
5

No, all is excellent service thanks

Odalis M. 
Évaluation :
5

We've rented uhaul from other locations in the past and I will return to this location every time. I love that it's a smaller establishment.

Channah P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RADHA R. 
Évaluation :
5

When I did my order online it was a section where you get 4 dozen of blankets for 10 bucks and the guy didn't have the 4 dozens he had only 3 but I got charged 25 dollars instead of 10 and I rented 2 trucks and he did the same for both also I had been charged for 120 when you see the miles that I really drove were 78 miles non good I rent a lot of your trucks and I never had this problem

DANIEL G. 
Évaluation :
5

Nothing. Everything went smooth and the truck was easy to drive.

STUART CHRISTOPH V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ellen G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THOMAS MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTUR O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Heather T. 
Évaluation :
5

I love supporting local “small” business and Ryan at Stone Depot is a straight shooter and to the point but he certainly doesn't let any grass sprout under his feet. I appreciate his string work ethic and understand that he has a business to run that can be a bit overwhelming at times.

Mathew K. 
Évaluation :
3

They were great to work with and very friendly

warren M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES WILLIAM S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dikeeshea W. 
Évaluation :
5

Great experience. Great location and knowledgeable staff. Merci

MARCUS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA JEAN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pedro P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES WILLIAM S. 
Évaluation :
5

The real issue I'm having is a receipt for just under $50, and activity on my credit card used at $90 some , what's the story❓

MARK ALAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brianne D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN L. 
Évaluation :
5

Let them know that there are taxes

Ariel W. 
Évaluation :
5

Uhaul mobile app did not work. It didn't allow me to upload the odometer picture.

IOAN-PAUL D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joanne D. 
Évaluation :
3

The estimated mileage was not asked on the website while booking. This would have made the estimate more accurate if it had. This location did not have clear instructions on where to park UHaul vehicle and leave keys after hours. I had to wait on hold for almost a hour with UHaul's toll free number to make sure I could leave it in front of their gate since the street was marked with yellow “do not park” paint. The last think I wanted to do after spending 5 hours moving furniture was wait on hold for a hour. The guys that work there though are very kind and professional. I appreciated that.

Erica W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALISON ELIZABETH D. 
Évaluation :
5

Very extremely corteous staff at this location great people to work with!! Thanks !!!

Rodney R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william G. 
Évaluation :
5

U haul should include price of gas for the cost of a distance rental.

JEANNA B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Conor D. 
Évaluation :
5

Excellent service à la clientèle. Trucks clean and maintained well.

LIVINA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROMMEL POLUMBARI R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Caldin P. 
Évaluation :
5

Super helpful and friendly staff. Will recommend others to use this location.

JOHNATHAN D. 
Évaluation :
1

Overall customer service sucks. They are way too busy with their rock quarry and really shouldn't be doing the Uhaul trucks. The truck was muddy and someone spoiled something sticky in the cab as well as in the back of the truck. My husband and I did a walk around but was unable to upload to precheck list. The windshield had a rock chip on the passengers lower side and by the time we got to our destination the crack spread from the heat. As far as Uhaul in general! Unfortunately we have to move and have to do one more load and really wish we could have a much better experience. Two days before our move you changed our pick up and it was way out of or way and there was so much road work going on at 9am. I called the day before to make sure there would be not problems and I was told the truck and dollies would be there but not the 2 dozen blankets. I had to go to another destination to pick up the blankets and pay another $20! The day of pick up I only got one of the dollies I needed! Such BS! It's stressful already moving then dealing with all of this! Just not right....

Shelly L. 
Évaluation :
5

I have dealt with this location over several years, always a good experience

Mitchel E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

thanks to the employee who did the return at this location look forward to return visit to buy some stone and landscape materials

ROBERT B. 
Évaluation :
5

Good and fast service

Daniel V. 
Évaluation :
5

Easy and quick service.

Stacey H. 
Évaluation :
4

Very busy at this location

SUSAN A. 
Évaluation :
5

Make sure all vehicles checked periodically... Maybe more frequently... Truck oil levetl 1-2 quarts low before taking out of rental facility..

RICHARD DANIEL W. 
Évaluation :
5

Smile. Seriously. The owner at Stone Depot did not make me feel like a customer who contributes to the success of his business. Seemed more bothered I was there honestly.

Mathew K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERLEN CAMILLE FR T. 
Évaluation :
3

We asked for a enclosed trailer for upto 2 weeks and were told that even though we would not have it for the full two weeks we would be charged for 2 weeks even though it ways you can rent it per day. Therefore, we had to return it after one week even though we were not done with needing it.

Ronald D. 
Évaluation :
3

Under staffed so didn't really get very focused attention, but the drop off went smooth enough.

David S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larisa Y. 
Évaluation :
5

Great staff, both staff working were quick and knowledgeable, great experience

ARMANDO G. 
Évaluation :
5

Great service, cool guys, would use again!

Josh B. 
Évaluation :
5

Equipment is always clean and ready to go. Would rent from this location in the future!

MICHAEL HALE Z. 
Évaluation :
1

When I made the uhaul reservation there wasn't anything listed about an “after hours” fee. When we arrived to the location to pick up our uhaul the man working was looking at us shaking his head “no”. He asked why we were there and we told him we had a reservation to pick up a uhaul and he said “not today you're not. We're closed.” We showed him our reservation confirmation and he got the truck for us. When we received our receipt it included a $20 “after hours” fee. Had we known about this fee we wouldn't have rented the uhaul at this location. Additionally, we also topped the gas off and were charged a $9,5 fuel charge. The truck was parked on an Incline when it was returned so it mightve been giving a bad read. The customer service at this location was extremely poor.

COLE BRYANT F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUIS ROBERT L. 
Évaluation :
3

Truck was actually there this time without me being diverted to another pickup location, but the truck was very dirty on the outside. Front grill and windshield looked like it had been driven through a 100 miles of bugs.

Richard M. 
Évaluation :
5

Nothing everything was great

Glen B. 
Non les évaluations ont été soumises pour cet établissement.

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