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Raymond P
Customer Reviews for Stone & Son Remodeling
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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JOE WAS EXTREMELY HELPFUL-
Jessica THorrible experience. This location should be shut down. And the equipment was unsafe.
Victoria BGreat Service, very professional and nice. Easy Check in and answered all my questions.
Anthony YRep was very friendly and helpful. Made the rental process very painless.
John Every professional. without a problem, would use again
Frank XI have had the worst experience ever of my life, customers beware of the location in Wantagh NY. The guy there was not helpful at all. I was suppose to pick up a truck at 3pm in Wantagh NY, and he told me to call Uhaul back and change location because there was no way he was removing the snow to pull the small truck out. Unreal!!!!!!! Now, Joe from Bellmore location did the right thing. He took care of us and i recommend him to anyone. I will never, ever use Wantagh location. Go to Joe, he'll take care of you.
Jose BThe windows were filthy, other than that, it was great.
Nancy KThe place we got from in Bellmore closed early leaving us with no rental for the day He was leaving as we walked up and wouldn't let us rent it that day. We got illegally evicted and are in a really bad situation and this made us have to rent an extra day of our storage container… we don't have a lot of money right now and that really …messes us up to say it kindly. He was also an asshole and his customer service was…sub par to say it nicely. The truck was riding out its gears almost to red line even without the tow haul button on. The gas went down 5 miles at idle for 10 mins. I think there was a gas leak because it smelled real bad if gas. Customer service on the uhaul end was amazing. U guys are always awesome but that place effin sucked. I had a really bad experience and is it possible to talk to someone about that because it's not okay.
Scott WExcellent all around !!
LESLIE SWould definitly recommend this location. However it was VERY frustrating having uhaul call me twice in the same day to change locations for pick up and then the nonsense i had to deal with from their wantagh location finally cleared it up and the truck was dead would not even start and had to go pick up from yet a different location. So while this location in Bellmore id def go back to and recomment Uhaul itself needs to improve
Randye KThe gentleman that helped me could have not been nicer. He really helped me out of a bind and couldn't be more grateful
john mAll is good Joe who works there has a very professional but yet friendly personality and extremely helpful He always wants to assist to get you in and out Regards
dan sMake sure you have his correct information. I almost had my contract cancelled because U Haul had a wrong phone number for me, they could have emailed me for a correction.
Stephen POnce agsin joe was very proffesional and quick to get things done
dan sJoe was very professinal and helpfull . He made it so easy to rent a vehicle I will using this rental location again
dan sNice staff.
Sarah MI was charged the insurance without being asked if I wanted it, although denying it when I initially did my reservation.
James RU-Haul system is so bad. It took forever when uploading drive license picture and vehicle pictures.
Zihao SLeft front tire light low pressure light on from the start. Needed air throughout the trip. Check engine light on. Yes gas cap was on right.
Jeffrey FGreat experience. Pickup and drop-off was very quick.
Thomas SThe u-haul app (for Android) self-checkout function doesn't work, it won't take pictures of the driver's licence. Luckily my pickup time was 8am, when the operator was already there. He was very helpful and used some other way to take the pictures of my license. However, there were other customers there who were relying on the app for an earlier pickup time, and they weren't happy at all. Self-return worked after a few restarts. Don't rely on the self checkout app, pick times when the location operator is there, just to be sure you get your vehicle.
Vladimir LEverything went well,
Thomas RTruck was not clean in passenger area. Very little gas in truck when I picked it up
Steven HJoe was a friendly, knowledgeable associate of U-haul. I enjoyed doing business with him.
Robert GPricing was not transparent. Rates came out much higher than I was initially told. Will try Home Depot next time since they seem more reasonable. Disappointed overall with the price I paid for a relatively short rental period.
William SJoe was great a nice guy and helped the entire way thru
paul fUse Joe as a trainer so all employees provide the same excellent service.
john aStop allowing stone construction to lend out uhauls. Shady business and unwilling to help remedy problems with customers.
Vincent MI was very happy with great customer service received from Joe! He was very professional and helpful with the rental process. To improve for next customer keep finding guys like Joe. 3 Cheers Joe! Thanks Brian
Brian SGreat customer service!!
Yolanda SStaff member was amazing. He went over and beyond to assist me and to make sure I had everything I needed.
Joseph SCustomer service staff was very unprofessional and did nothing to help when I reached out with an issue. Cancel your mobile 24/7 access. It creates more headaches than the traditional system.
Jonathan BThe attendant was professional and friendly. He show us the truck and went over it and the mileage. We were very impressed that he gave all the information that we needed.
Valerie MThe truck was in good working order and the price wasnt bad. My only complaint is that I put gas in it to just about where it was, and they charged me $30 and claimed it was nowhere near that level. My fault for not taking a picture upon returning.
Nicholas DGreat service and van was in mint condition!
Brian BJoe was great, excellent customer service. Pick up of the U-Haul was quick. Vehicle was clean and exactly what we needed. Joe was a pleasure to work with and smooth drop off with vehicle as well. Thank you, we'll be back!
Kenneth Mgreat easy fast service!
Joseph SVery rude with customer and making his own rules for uhaul. Never go again this location
Victor SThe truck was not clean, but it did its Job.
Scott RI chose a phone app to pick up the truck, it didn't work well at the time, but the staff was very helpful and solved the problem. I recommend the place to everyone..
Gyorgy NPlease find a way to let the customer know they will for sure have a truck on the requested dated. I was very concerned I might not have one. I know that can happen because people don't return the trucks on time, but when you are moving, it's important to know you'll have a truck there ready for you. Fortunately, I did.
dee dVery friendly and helpful. Also quick and easy!
Karen BI ordered my rental van to include a hand truck and blankets and got NEITHER...We had to buy a hand truck at Home Depot and use our own bed comforters as moving blankets and got them dirty...recommendation: guarantee these items will be available OR state in obvious BOLD PRINT when selecting options that these items my not be available.
MARTIN MThe gentlemen at the Bellmore (Broad St) location were very helpful and professional. I would definitely use this location again. Thanks guys
Lisa B