The checkout went fine. The truck drove well and was clean. Returning the vehicle was a nightmare. The business that houses the Uhaul rental site appears to have closed the day we were using the truck. We had no where to return the keys. The call to Uhaul's help line was a 30-40 minute wait. We ended up locking the keys in the vehicle. It's still sitting where we left it.Rhonda M.
Customer Reviews for Stones Crossing And Garden Center
(U-Haul Neighborhood Dealer)
Pour nous contacter
Greenwood, IN 46143
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun-dim : fermé
Heures d'ouverture spéciales
- 10/4/2022 - 10/31/2023: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I would recommend uhaul to friends but not this location because the property has been sold and the owners are retiring.robert K.
Make it easier to upload the drivers license. Used IPhone to take pic for upload. Message said file to large to upload (3meg) ?Lawrence P.
Le client n'a pas laissé de commentaire.Jessica D.
Le client n'a pas laissé de commentaire.Amy M.
Le client n'a pas laissé de commentaire.Jeremiah B.
Thanks to Jenny for the Excellent and efficient service!Karolina P.
A little frustrating signing the truck out on line. It didn't want to accept the picture I was taking of myself. It took 6 times.Wayne N.
Le client n'a pas laissé de commentaire.ManiDeepak P.
Le client n'a pas laissé de commentaire.Ed M.
No problem on return. All they asked for were the keys.paul H.
Le client n'a pas laissé de commentaire.Robert D.
Fuel tank was marked as being full, but was not. I did fill to full, had to add 10 gallons after only a 50 mile drive.Phillip S.
Le client n'a pas laissé de commentaire.chris D.
Everything went perfectly.Alan J.
Le client n'a pas laissé de commentaire.Walter M.
Le client n'a pas laissé de commentaire.Robin R.
There's not enough kind words,... They are super friendly and helpful. The lady at the front desk.... Love her. She is so hilarious... Thank you so much. Sincerely, I will never drink whiskey again lady... 藍藍藍藍Princess S.
The lady at the counter got me checked out and on my way in minutes. Very fast, and a cheerful start to a daunting day of moving.Joseph L.
Le client n'a pas laissé de commentaire.Nick R.
Le client n'a pas laissé de commentaire.William W.
Le client n'a pas laissé de commentaire.Debbie S.
Staff was very helpful & understanding.TJ S.
Le client n'a pas laissé de commentaire.Jared C.
Le client n'a pas laissé de commentaire.HOWARD C.
Le client n'a pas laissé de commentaire.John W.
Le client n'a pas laissé de commentaire.Wendell R.
Le client n'a pas laissé de commentaire.Tracy S.
Le client n'a pas laissé de commentaire.Howard E.
Le client n'a pas laissé de commentaire.BETHA S.
we just dropped off and did not deal with anyone there.Gary C.
Great location. Repeat customer.KENNETH Z.
Always a pleasure to do business with. Reliable and accountable. Equipment is always in good condition.KENNETH Z.
Le client n'a pas laissé de commentaire.Mark D.
It wasn't until same day of rental pick up that I learned this location was closing early. U-Haul should have notified me before hand of this. In addition, trying to avoid lines did everything online and still had to wait in line to pickup the key This made me lose time of my tight schedule. To make matters worse, when trying to return rental early I couldn't because location was closed plus online return option wasn't loading and showing as unavailable. Had to call customer service and wait 20min on hold to be able to return rental. This delayed me further than the expected rental time. Next time will try a different company.Jose C.
Uhaul truck had ABSOLUTELY NO HEAT.CRAIG B.
Le client n'a pas laissé de commentaire.Michael H.
Battery died and had to be replaced. Made for a very long day. Store closed early on the Day so they were not available to help. Had to use a bigger than planned truck as the one we reserved weeks in advance was not available. Overall - horrible experience and will plan to use someone besides U-Haul in the future. On line road assist initially stated 3 hrs until help available when I complained they said they were always looking for someone who could come sooner but they never told me that until I complained. We lost 3-4 hrs dealing with these issues. Would be appropriate for a significant credit on rental fee -50 % would seem reasonable to meMichael G.
Le client n'a pas laissé de commentaire.otto H.
Le client n'a pas laissé de commentaire.Jonathan F.
Le client n'a pas laissé de commentaire.jesse L.
Le client n'a pas laissé de commentaire.David M.
Le client n'a pas laissé de commentaire.Leslie R.
Le client n'a pas laissé de commentaire.MARY E.
Great place to rent and will recommend you to others!Thomas K.
Le client n'a pas laissé de commentaire.gary G.
Le client n'a pas laissé de commentaire.Joshua M.
Jenny was super friendly & accommodating. We needed to pick up before they opened & she met us early. Definitely will always use this location.Heidi B.
Nothing I can think ofRALPH D.
Le client n'a pas laissé de commentaire.Andrew B.
Le client n'a pas laissé de commentaire.Steven S.
Great Customer Service at the counter when I walked in. very Professional. Not like the one on US 31 in Greenwood. Very rude.Thomas B.
Le client n'a pas laissé de commentaire.june B.
Le client n'a pas laissé de commentaire.Lora W.
Le client n'a pas laissé de commentaire.Robert B.
When making the reservation, it would've been beneficial to be advised that additional verification info is needed when picking up. I wasn't aware that an outside person, passport, or copy of my lease was needed and it delayed the process slightly for me.CANDACE F.
Le client n'a pas laissé de commentaire.BAWI C.
In and out quick with no problemsMike R.
Great rental!Steve S.
Very friendly folks!Carlita H.
Le client n'a pas laissé de commentaire.RYAN F.
Excellent Customer service from Appt , check-in pick up and drop off! Smooth!MARIO S.
Le client n'a pas laissé de commentaire.Devan R.
Le client n'a pas laissé de commentaire.Katie T.
Le client n'a pas laissé de commentaire.Corey G.
Le client n'a pas laissé de commentaire.Frederick M.
Le client n'a pas laissé de commentaire.Jason K.
Le client n'a pas laissé de commentaire.Kenneth Z.
Le client n'a pas laissé de commentaire.Bob N.
Jenny was super helpful during our rental process. She was friendly, efficient, and got us processed quickly. The van was clean and comfortable. It was a great rental experience!Scott L.
Le client n'a pas laissé de commentaire.Grant S.
Le client n'a pas laissé de commentaire.Lakhbir S.
Le client n'a pas laissé de commentaire.Alicia G.
Le client n'a pas laissé de commentaire.mark D.
Ease of pickup, information available and quick service.William S.
Le client n'a pas laissé de commentaire.RYAN L.
Le client n'a pas laissé de commentaire.EDNA G.
Le client n'a pas laissé de commentaire.James W.
Le client n'a pas laissé de commentaire.RAY I.
Professional, courteous and helpful individual and rental facility.Richard S.
Jenny Swartz was very helpful in setting up reservation for picking up truck in Ohio. Everything was perfect!Scott W.
Le client n'a pas laissé de commentaire.Lois M.
They couldn't tell me which Uhaul location to turn in unused boxes was.Jeffrey T.
Turn in could not get easier! Love it!Mark F.
Le client n'a pas laissé de commentaire.SANDY G.
She was very pleasant and helpful. I would rent from there again!Scott I.
Location is clean and well maintained. Rental was waiting for me at scheduled time. I got help inspecting and hooking up the trailer. Everything handled efficiently and professionally. GREAT RENTAL!Rodney S.
Close to my house!WILFORD R.
The guy was very friendly and helpful. Good location. The truck was dented up and it drove rough on some of highways might have been the road. I made it home safe thanks for the truck!Wilford R.
Le client n'a pas laissé de commentaire.Jeffrey T.
No improvement needed. Efficient, genuinely pleasant service, a pleasure.Phillip S.
The lady was very nice. My only issue is that the truck stopped working for 2 to 3 hours. Yes I was able to extend the drop off time, but I can't more at night.AMANDA B.
The 24/7 pickup app would not work. We reviewed the instruction video 3 times and still couldn't pick up at 7 am as planned. Called Indianapolis Scheduling number since our site didn't open until 9 am. Talked to LaShonda. She was very condescending on the phone, and not much help other than telling us we needed to download the Uhaul app. We tried a second time at the pickup site, and the app told us we were at the wrong pickup site. By the time we tried a 3rd time, it must have timed us out at 7:24â€¦although LaShonda told us we had :30 minutes to sign in and pick up. This woman needs to be reprimanded, she was awful and accusatory. We called a second time for additional assistance, and we got Lashonda again; she accused us of hanging up on her. We were on Apple CarPlay and got out the vehicle and it disconnected. â€œThe customer is always rightâ€ is what I've always been taught. LaShonda just didn't give a sh*t. We had to wait until 9 am and go back to the Stones Crossing site for Jenny to help us. Jenny was really sweet and apologetic about the Uhaul 24/7 challenges we'd experienced. She was able to recall the reservation and get us on the road at 9:15 am TWO HOURS later than planned. We also tried calling Customer Service 1-800-468-4285. The system called us back at 8 am but after 3 tries to talk to an agent, Option 1, your phone system hung up . VERY UNSATISFACTORY experience. The 15 ft truck we rented was in serious need of maintenance! It had Arizona plates on it, so it may have traveled 1 500 miles prior to our rental. The automatic transmission was hesitant and likely needs repair. It was sluggish on the highway.Pamela S.
Le client n'a pas laissé de commentaire.TIMOTHY V.
Local site was phenomenal as always. Fix the mobile app (using iOS) and website. Kept giving errors prior to reservation completion. Finally got one to go through and by end of day received a call stating we had 6 reservations.Robert S.
The locked connected to the truck was damaged, so we had to buy a new lock. Pretty inconvenientTravis S.
Le client n'a pas laissé de commentaire.SHARLA H.
Le client n'a pas laissé de commentaire.M S.
The truck was dropped off via Self Return, tried to return via the app, but issues with the website. After 20 minutes of trying, I got a message on the App that someone would call me. I never heard from anyone. I did receive my receipt, so I guess it worked.Kathy S.