Customer Reviews for Stop & Go
(Concessionnaire U-Haul dans le voisinage)

208 évaluations

1307 W Hudson Rd   Rogers, AR 72756

(479) 631-3052

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam - dim : 9h am à 6h pm

Services dans cet établissement :

Pour nous contacter

(479) 631-3052

1307 W Hudson Rd
Rogers, AR 72756

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam - dim : 9h am à 6h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The employee was very helpful, courteous, and very respectful.

HECTOR S. 
Évaluation :
5

I rented a truck to be picked up in Pea Ridge, planned my moving times accordingly, but was told 4 days before the move I would have to puck up the truck in Rogers. Neither the man at Pea Ridge or the man in Rogers were very helpful. They were friendly but not helpful/knowledgeable. Uhal used to be service oriented. I was very disappointed this time.

LOIS G. 
Évaluation :
3

It took 45 minutes just to rent a trailer due to lack of staff at the busy gas station and they were not familiar with the products they rent. I said I wanted a trailer with a ramp and they did not know what in their inventory would meet the need, I had to go out and take a picture to show them what I needed. Also the trailer had gravel in it from the last rental.

JESS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP T. 
Évaluation :
1

Zero customer service, charged me 30 $for insurance I never agreed to, said nothing he can do, get it back when you return. Didn't hook up the trailer, will NEVER go back to this location

Patrick M. 
Évaluation :
5

I've rented from this location before, hassle free & quick service.

CELESTE S. 
Évaluation :
1

At first the gas station was very poorly ran and just didn't feel safe inside. Unclear on drop off hours. When reserving the uhaul it showed I got 2 days for my rental and it turns out I only got 1 and that wasn't made clear. The truck we got barley started and when accelerating on the highway the A/C would shut off and eventually started blowing heat.

CHARLES S. 
Évaluation :
5

Fast and easy pickup will do business again.

PAUL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDALL H. 
Évaluation :
3

The past two times I've been here within a month I was almost over charged. Service took 40 min & I reserved online to make it quicker. I'll be going elsewhere

STACIE B. 
Évaluation :
3

I WAS RENTED A TOW FOR A LAND ROVER LR3. YOU CANNOT PULL AN ALL WHEEL DRIVE VEHICAL ON IT. HAD IT NOT BEEN POINTED OUT TO ME AT THE GAS STATION BY A GENTELMAN I WOULD HAVE RUINED THE DRIVE TRAIN. TRAILER # TD2026F

MICHAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JARED J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonja R. 
Évaluation :
2

Nobody there to actually help. It's a gas station way out on the edge of town out of the way where you can drop off a Uhaul. That's it.

Bryan S. 
Évaluation :
1

Terrible representation of uhaul. Will never use again. Had non Uhaul customers lingering around and just starting at people. Place was dirty and sells drug paraphernalia by front register.

Samuel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN H. 
Évaluation :
2

Thousands of ant in truck when picked up. Took hrs to clean up to move.

Rick W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeremy H. 
Évaluation :
3

The trailer we rented had a bald tire. The person who checked us out did not go out to the trailer with us and walk us through the equipment. The trailer was dirty.

Daniel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly V. 
Évaluation :
1

Didn't have the 10 foot truck I reserved, didn't have the furniture pads I reserved and then when I agreed to take a smaller van, the “mileage out” total was 50 miles lower than the actual mileage out so had to sort that when I returned the rental to avoid being charged 40 $too much! Also the location is really seedy with gambling machines inside the gas station shop and it sells (a lot of) marijuana paraphernalia. Will not use this location again and would not recommend to any of my family and friends.

JAMES I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Frank W. 
Évaluation :
3

Rental location is a gas station with only one person working the cash register. Don't expect any help. They don't inspect the equipment nor your tow vehicle to ensure safe operation or proper tow vehicle.

Scott B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEVEN B. 
Évaluation :
3

Location was not my first choice. Got redirected to this location the day before the move,

TOMMY H. 
Évaluation :
4

I originally had a truck reserved days prior at the Twin rivers ave location in Springdale AR. BUT when I got there Trent the Uhaul associate told me they were double booked and didnt not have a truck, and this took a 40 minute wait and he assured me that there awas a truck reserved for me at the 8th street Rogers location and the manager Skylar would be waiting on me. So I drove 25 minutes to the 8th street Rogers AR location where I met Skylar who had no idea about it and did not have a truck. She then sent me to the W Hudson Rd location where they had a truck. When I got to this location they told me my reservation was for 1130am the next day and I said no it is for today 2 hours ago. So she changed my reservation back to the tieme I booked it for and gave me a truck. BUT this truck was not clean and had floral old lady blankets in it, Mid Covid, and I had to clean and dispose of the items myself. So I had to go to three diffferent locations take 2 and a half hours to get my truck and pay extra mileage because the truck I finally got was in the complete wrong direction of my moving route. This was the biggest shit show from a "professional" company I have ever seen. I guess I should use penske from now on.

LANDON G. 
Évaluation :
3

Check air pressure on tires. Trailer was oily/greasy on front and back. Probably from someones leaking tow vehicle. Overall easy transaction and trailer worked well

AARON T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany A. 
Évaluation :
3

Air pressure in tires should be double checked before renting a trailer. Once loaded and read to travel, the passenger-side rear tire seemed low. It gauged at 8 psi. Luckily, I had an air compressor.

gary I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dianna H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert K. 
Évaluation :
3

The staff were very nice but the truck was dirty, the auto transport needed air in the tires. And the desk person told me I was lucky to have a guy there who could hook up the transport to the truck for me b/c there usually is not. I am a single woman who uses uhaul b/c of the customer service and assistance. My biggest issue is with the call center in Tulsa. They called me 24 hours prior to my move and told me that my equipment was not available at the location near my house (on Leverett Ave.) and I would have to drive 30miles to the Rogers, AR location. The representative was cold and unhelpful. I specifically asked for Leverett b/c I needed to pick up the truck (leave my jeep at U-Haul) load the truck and come back later in the day to load the jeep and auto transport. I did not have anyone to assist me and my move location is in a spot it is impossible to turn the truck&transport around in. There was no compensation for this huge inconvenience! And I had to pay for the gas to drive the extra 60mins (round trip) to pick up the truck/transport. I have been a long time U-Haul customer. My family was a U-Haul dealer in SW Kansas in the 1970's. I even won a bike in kid's U-Haul color contest back then. THIS is NOT the UHAUL company that I have known. Clearly, corporates greed has over run the ideals of good customer care and quality services. I am exceptionally disappointed and probably will not use your services again.

Tera M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ryan M. 
Évaluation :
4

Nothing else to add. Store owner just took keys. Did not inspect truck.

Keith R. 
Évaluation :
5

I honestly feel that the three ladies helping me at this stop and go location in Rogers Arkansas went way above and beyond the call to help me get exactly what I needed while being very polite and kind in doing so

BRYAN B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Mark F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Misty B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trevor D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ADAM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Billy W. 
Évaluation :
1

... no politeness, no assistance and a very much “who cares” attitude - nothing more than take our payment — I owned a business fy25 years and I would've fired him if he as my employee

Richard L. 
Évaluation :
5

Quick and easy. Nice gentleman waited on us!

Charlie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ariyah J. 
Évaluation :
1

The truck was filthy, dried mud covering both sides of the floor board and the doors. The cab smelled bad of cigarette smoke, and there was McDonalds lids on the dash. The passenger visor was also broken and the lock chained to the back of the truck had been cut open and therefore was unusable. I asked for an appliance dolly and it wasn't there when I got the truck home. I was charged a cleaning fee and had to email service to get the dolly rental fee and cleaning fees reimbursed. Will not be doing business with Uhaul any longer.

Timothy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EMMETT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

iva L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kurtis G. 
Évaluation :
3

Our rental before this one we were over charged. It was supposed to be 135 $which is what our receipt said. But instead we were charged 160 $and another 20 $and I will be calling you later this morning

doran C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sean D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kaitlyn V. 
Évaluation :
5

Check to make sure there is washer fluid for the windshield and that the wiper blades work properly.

james S. 
Évaluation :
3

The personnel couldn't find my return. The location he insisted for me to park the trailer was very difficult to manuver. Even when I asked to find another location to park it he declined.

KEVIN M. 
Évaluation :
1

The truck had random items in the back such as plastic bags, markers, and lipstick. The cab had visible red dirt on the floor. The person I picked up the truck from didn't want to show go outside to show me the vehicle I would be taking until I asked him to and they didn't take the time to look at the truck when I came back.

maddey H. 
Évaluation :
1

The Uhaul was smelly and very dirty. It is suppose to be an easy to a pickup and it took longer than 5 minutes for him to even locate my reservation. Then there was a cleaning fee that was being charge that I disputed because the Uhaul was dirty to being with.

Erika M. 
Évaluation :
1

There was no one available to help me put the trailer on my hitch, verify my electrical worked, or help me at check in/drop trailer when I returned. It is a convenience store and they could not leave the register or the merchandise to assist.

elbert J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chelly D. 
Évaluation :
3

Other locations I have used helped hook up the trailer but no help at this one also the trailer was in terrible condition- I took many pictures just in case the location was less than reputable

David F. 
Évaluation :
2

Was charged for two days and two safemove charges when it should have been one of each. I was refunded 51 $and change from the location but to my knowledge it should be more like 55 $. Do not have time to call and sit on hold for 3 $credit please remedy this situation.

Brett G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

john Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rickey A. 
Évaluation :
3

Just took a long time to complete..busy W others buying misc in store

Deloris B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAMILLE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kyle L. 
Évaluation :
5

satisfactory

CHUKWUKA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephnie W. 
Évaluation :
4

The entire process was very easy. The truck was immaculate and the return after hours was convenient.

Rodrique P. 
Évaluation :
3

Reserved an appliance dolly with rental. When I showed up no appliance dolly was available. I had to ask for a replacement to be found in the local area as my truck rental required an appliance move. Once it was located I had to drive to the other location and rent separately from that location, which required me additional mileage (14 additional miles) in the truck and that I had to then return the truck and appliance dolly at different locations, requiring additional mileage on return and an additional stop.

Jay D. 
Évaluation :
2

First, this is not the location requested. The location was an additional 20 minutes away from the original Haul center. Second, the location is a gas station with very little space to leave your vehicle while renting the truck. The location did not appear 'safe' or 'welcoming'. In short, I would drive past this gas station if I needed to fill-up. Let alone rent a truck/vehicle from here. Lastly, did not receive the dollies requested in the original submission form. Would not use Uhaul again or this location.

Richard M. 
Évaluation :
3

There was only one person to man the store and deliver the Trailer. He did come out to help attach to hitch. BUT did not offer to review the aspects of how everything works! Other than giving printed pages on directions.

David F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian P. 
Évaluation :
3

The wire harness from the truck to the hauler was frayed causing us to loose running lights halfway through the trip. The fray caused the wire to short out and blew 2 fuses in the truck. Finding a uhaul dealer to change the fuses was not easy. This caused us to be delayed several hours in our trip.

Robert H. 
Évaluation :
3

S.O.

Uriel C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rowena D. 
Évaluation :
1

The appliance dollys were not in the vehicle. We had to go to a second location 1 and a half hrs later, 20 minutes away to rent an appliance dolly. The only help we got was from on line folks. The haul pick up worker at the location was not helpful. He told us to call the # for help. Nothing opened until 9 or 10. Not helpful at all. The phone people were very helpful! Without them we would have completely been messed up for our move.

Samuell D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ISSAC P. 
Évaluation :
5

Car hauler hand crank for the tongue jack needs lubricating. It was very difficult to operate. Otherwise, the trailer worked as expected, very well. All lights worked, chains and tie downs were available. Great experience. Thanks.

alan Y. 
Évaluation :
5

Awesome service!

dwayne G. 
Évaluation :
5

Friendly people, fast service.

Daniel B. 
Évaluation :
5

Very friendly & helpful service

Navid N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DeAnn E. 
Évaluation :
5

Fantastic! I will use again. Thank you so much

RENEE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather K. 
Évaluation :
5

Use them quite a lot.

foster F. 
Évaluation :
5

So nice, easy-going, accommodating :) Equipment in good working order.

NICOLE S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Billy B. 
Évaluation :
1

The tow dolly was full of oil /grease i had to locate the trailer & I had to load it onto my truck and unload it myself the clerk was very slow and really didn't seam to care how much of my time he waisted he really didn't want to be there at all

Robert E. 
Évaluation :
1

The taillights didn't work and I had requested a refund since we brought it right back but was still charged anyway. The guy we rented from was rude and discriminative toward women. I've hauled trailers for 16 years and he just kept telling me I was doing it wrong and being very condescending.

Ashley M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wendell M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack M. 
Évaluation :
3

Require that your associates wear masks.

Gregory J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph A. 
Non les évaluations ont été soumises pour cet établissement.

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