Le client n'a pas laissé de commentaire.Michael L.
Customer Reviews for Stop N Go
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
tell them when you MOVE the location of the pick up and have the truck ready instead of going to location a, truck not there, then location b, truck not ready, to then go to location cJody A.
Le client n'a pas laissé de commentaire.John F.
Le client n'a pas laissé de commentaire.John K.
Le client n'a pas laissé de commentaire.Susanne T.
Small, affiliated office. Customer service was nice.James H.
He came out as soon as we pulled in, and inspected the back of the truck bed and then the gas gauge and told me to have a nice day. It was a very easy process.Cynthia S.
Great job! Very friendly!!Kent A.
Cashier had to call owner when I arrived to handle everything. I had to talk to owner from cashier's cell phone. Truck was not full of gas. It was not an easy process.KELLIE V.
Le client n'a pas laissé de commentaire.Nancy W.
Staff was very friendly, however facility was insufficient for equipment rental. Blankets were stored in a damp closet and were wet upon retrieval.Blair R.
Le client n'a pas laissé de commentaire.Brandon R.
This location had limited cell service and the site would not work for contactless return. Owner was nice and came out to help, but it should be much easier.Jonathan G.
Le client n'a pas laissé de commentaire.Frederick W.
No improvements needed. Everything was perfect. Will use this location again. Merci.Marvin V.
Le client n'a pas laissé de commentaire.GEORGE T.
Dirty convenience storeSteven B.
Le client n'a pas laissé de commentaire.mark M.
Got done what I needed to get done. Thank you. Please educate your employees working at this location to inform the customer that the final total is the cost, including original payment. When I had paid 150.00, and came back to drop off, and was told I owed 331 more I was mortified. That was until finally she said, the 150 I already paid was towards the whole. Geesh. Other than that 10/10Amy B.
Mom and Pop Indian store no clue about reservation made at Speedway Blvd, Daytona Beach U haul store. Incredibly irritating reserve a truck and be told to pick it up at another location in another town. Shop and Go people are nice but totally incompetent. The continuous internet crap from u haul will be avoided by never using your services again.GLENN L.
Location did not care about trouble customer went through to return truck after getting truck late , and being sent to 2 locations to return truck and location t40 miles away to pick up truck just keypad stating police without human compassion .Alan T.
Le client n'a pas laissé de commentaire.Connie M.
Had to find another location further away! Not enough room for the truck at this site.Sherry S.
They were amazing to deal with, very helpful and professional. will definitely use them again!!Connie M.
Hell no you charged me $70,6 for 2hourskrystal N.
Double charged, location told me to wait 24 hours for it to go away. Alright cool. Still there after that so I call again, they give me the 877 number to call and get it resolved. Call the 877 number, they say they don't assist with payments, that's on the location, call the location back, different person answers, says I have to call the 877 number. Original person is out and won't be back for another day, feels like a big huge rip off.Chloe H.
Network super slowjoan G.
Do not understand the charge for extra day the truck was returned on Fri the 3rdMary H.
U-Haul need to revamp their online system. We reserved a truck at one location. Glad we called to verify because there wasn't a truck at that location in Florida. Upon returning the truck we also had trouble online with that. Fix it U-Haul!James M.
Another person to help with Check ins.Cavin M.
Le client n'a pas laissé de commentaire.JAMES S.
Le client n'a pas laissé de commentaire.Christopher N.
Le client n'a pas laissé de commentaire.joe H.
Le client n'a pas laissé de commentaire.Jimmy T.
Le client n'a pas laissé de commentaire.Paul M.
Was scheduled to drop off at Bee Line rental. They said they were full. Took 2 hrs to find another location because nothing opened until 9. Got charged an extra day because of 2 hr delay Carl C.
Le client n'a pas laissé de commentaire.Fransisco O.
Le client n'a pas laissé de commentaire.richard P.
The staff was great and very helpful as well. Overall excellent experience with both locations.Tara G.
Vehicle wasn't checked out properlyâ€¦mileage recorded incorrectlyTaffy G.
The lady was very friendly. Easy to pickup and return. Would definitely recommend!Karen A.
Le client n'a pas laissé de commentaire.RICHARD L.
I have not received a refund for the blankets I rented.Daniel N.
The trailer worked fine. The trailer was messy and the one strap was so badly damaged that the store had to provide a strap for us. I was also charged double my quote, I am supposed to wait 5 days to see if it is resolved. No the best uhaul experience I've had.Joel A.
Got into a dirty truck inside an out broken drivers side mirror. Less than a quarter of a tank of fuel the box was dirty as well. Worse experience I have ever had with any piece of rental equipment. Now I'm getting charged for a full tank of fuel when I brought it back to the Bangor locationGregory S.
Windshield had lot's of bugs on it, had to clean. other than that it was a great pickup location.michael J.
Check engine light on,muffler loud,driver mirror broken and ran like crap.rickey G.
Shady buisness. Gentleman behind the counter was friendly but had to take pictures of my credit card and identification with his personal cell phone because the owner was not in and she had to process from home. Over charged on mileage by 6 miles. It isn't much and I refuse to go back over 5 dollars. Should something happen to my personal identification security I know where it originated from and I will seek legal counsel.roy C.
Le client n'a pas laissé de commentaire.Kasey S.
I returned the uhaul in before time. I was informed that I would be reimbursed the time that was not used. I received my receipt which indicated I turned the uhaul in 6 hrs later. I contacted the telephone number on my service contract on yesterday to dispute the time and as of Monday morning I haven't heard from anyone. Also my account was charged the entire amount. In addition, I returned the uhaul with more fuel than originally rented.Sonya K.
Le client n'a pas laissé de commentaire.Kevin J.
Le client n'a pas laissé de commentaire.Adrian P.
The back of the truck was mostly clean, but had some leaves I had to sweep out before I could use it. Not a huge deal, just thought I'd mention it since it's supposed to be ready to use.Kerry I.
Le client n'a pas laissé de commentaire.Zachary Z.
Le client n'a pas laissé de commentaire.Cash J.
The clerk was extremely rude. He was yelling at me because I retrieved my receipt for my records. The way he treats people reflects in the company. He shouldn't be treat paying customers that way. I will never go back to that place.Pierre M.
Store was not ready for business and no English --- at least very limitedMark D.
Le client n'a pas laissé de commentaire.brenda P.
Le client n'a pas laissé de commentaire.Patrick D.
First, I was overcharged by almost $35. Second, I requested a dolly and never got one. Third, I booked this online for a 20ft truck and it was verified and booked and when I went to pick it up, all they had was a 26ft which was very hard for me to drive. Overall it wasn't a good experience and the ones who rented it out weren't exactly pleasant!Cindy S.
Le client n'a pas laissé de commentaire.Georgina M.
Le client n'a pas laissé de commentaire.laura K.
I rented a 15' truck and they didn't have it when we went to pick it up. They had a 20' truck. I asked since they didn't have what I rented if I could get it for the same price as the 15' truck. They said no!mike S.
Le client n'a pas laissé de commentaire.David B.
I rented a truck with an appliance dolly. The cashier forgot to ring it up in my rental agreement and charged me separately. When I asked, before I went out to the truck, if everything was in order, they said yes. I had to back the truck out of a very narrow gate, and when I got home I realized there wasn't an appliance dolly. I called U-Haul, spoke to someone in corporate who told me I would be receiving a phone call in the morning from the stop and go. No call. I had to borrow a vehicle to go to another location to pick up a dolly. Very inconvenient, and not receiving an apology phone call is very poor customer serviceMary M.
Hard to tell it was a uhaul location. No trucks out front and uhaul signs were small. Attendant very helpful thoughMark A.
Le client n'a pas laissé de commentaire.Carol V.
Le client n'a pas laissé de commentaire.Melissa D.
Le client n'a pas laissé de commentaire.BRUCE J.
When we called to setup return he told us no he was not a uhaul dealer and hung up on us. We showed up anyway to drop off, at that point he was friendly and processed our return.Donald H.
This was the second time that I dropped off a U-Haul truck at this location. My experience was really good both times. The drop off process is easy and quick and the operators at this location are friendly and helpful. I have no complaints and will continue to use this location in the future. Please thank the operators at this location.John S.
Le client n'a pas laissé de commentaire.Larry C.
Fast, professional and very courteous service.Tom R.
You should receive the final statement before card is charged. Since I was over charged for an extra day, I now have to wait a week for refund of moneyTom H.
Le client n'a pas laissé de commentaire.virginia K.
It's ran out of a convenient store. They had me re-sweep very minor dust , not even enough to fill the palm of your hand, and had me back up the 26. â€˜ truck in a side alley. Had to wait for store customers to get taken care of before I could leave and I was there first.Aaron A.
While dealing with U-Haul corporate was good, the individual pick up/drop off sites were lacking info.. Most told me I could drop my truck off after hours at ANY location, YET thats NOT the message I got from corporate. I had my drop off location changed, BUT that locaion called to say they didn't have room so it was changed again. AND, it was changed to a location that was even closer to my moving address so I would have thought it was the first drop off location choice. Also, pick up location didn't go over paperwork with me or anything to ensure I understood the agreement, etc... Just seems like information and caring was lackingRonald D.
Le client n'a pas laissé de commentaire.Brian P.
Quick and easy dropoff.Christine M.
Le client n'a pas laissé de commentaire.Brian P.
Nothing to improve. It was excellent.Rosendo M.
The rubber molding inside the cab completely coming down on driver.Maite P.
All goodDaniel P.
The representative at this location was very nice, efficient, and polite. This location was one of a very few that would accept a 26ft truck. They did so without hesitation, for which I was truly grateful. I would definitely recommend this location to others.John S.
Le client n'a pas laissé de commentaire.Brieana M.
Le client n'a pas laissé de commentaire.Veronica J.
Le client n'a pas laissé de commentaire.KEVIN O.
Le client n'a pas laissé de commentaire.Richard S.
great job pushathomas L.
When we got to New Smyrna Beach Florida the trailer was not even attached to the vehicle we had to call somebody for help when he came he said it was very unsafe and had to have a spa low him to the yard and get another trailer and then he helped us. Mark in New Smyrna Beach was wonderful he was the only good part of this entire move. When we got back to Las Vegas nobody wanted to take back our equipment when we were in Florida we were promised $200 off the bill once we got here and nobody knew anything of it. And you have very lazy rude people working for you that do not want to helpDiane K.
Le client n'a pas laissé de commentaire.EDNA J.
This was a bit intimidating, as it is a convenience store in a â€˜shady' part of town. The storefront and inside the store weren't very clean and if I were a single woman, I would have been crazy to go in alone. Fortunately my husband was with me....The truck had a dinner plate sized grease/dirt area on the seat that we had to scrub off. So that was a bit gross.Ian C.
Le client n'a pas laissé de commentaire.Mark C.
Le client n'a pas laissé de commentaire.Steven W.
The young man who helped us at this location was wonderful. My issues are with the original reservation I had at The Spot Food Mart 218 N DIXIE FWY NEW SMYRNA BEACH,FL 32168 (386) 957-5616 The elderly woman working there was quite unnerved as she couldn't reach the owner and she couldn't access our records in the computer. You did do a good job of finding me another truck quickly but I would just like to voice my displeasure of the original confusion. Obviously the owner of that store should not be a UHAUL distributor if he can not be there and take care of business.LEON C.
Le client n'a pas laissé de commentaire.Fred M.
Le client n'a pas laissé de commentaire.Daniel R.
Le client n'a pas laissé de commentaire.Ellen E.
Le client n'a pas laissé de commentaire.Ron W.
It was difficult to navigate the truck out of the back parking area due to a narrow fence and lack of view. This was not the area I desired to pick up the truck.Jason T.