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Customer Reviews for Stop N Go
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Do not understand the charge for extra day the truck was returned on Fri the 3rdMary H.
U-Haul need to revamp their online system. We reserved a truck at one location. Glad we called to verify because there wasn't a truck at that location in Florida. Upon returning the truck we also had trouble online with that. Fix it U-Haul!James M.
Another person to help with Check ins.Cavin M.
Le client n'a pas laissé de commentaire.JAMES S.
Le client n'a pas laissé de commentaire.Christopher N.
Le client n'a pas laissé de commentaire.joe H.
Le client n'a pas laissé de commentaire.Jimmy T.
Le client n'a pas laissé de commentaire.Paul M.
Was scheduled to drop off at Bee Line rental. They said they were full. Took 2 hrs to find another location because nothing opened until 9. Got charged an extra day because of 2 hr delay ðŸ˜žðŸ˜¡Carl C.
Le client n'a pas laissé de commentaire.Fransisco O.
Le client n'a pas laissé de commentaire.richard P.
The staff was great and very helpful as well. Overall excellent experience with both locations.Tara G.
Vehicle wasn't checked out properlyâ€¦mileage recorded incorrectlyTaffy G.
The lady was very friendly. Easy to pickup and return. Would definitely recommend!Karen A.
Le client n'a pas laissé de commentaire.RICHARD L.
I have not received a refund for the blankets I rented.Daniel N.
The trailer worked fine. The trailer was messy and the one strap was so badly damaged that the store had to provide a strap for us. I was also charged double my quote, I am supposed to wait 5 days to see if it is resolved. No the best uhaul experience I've had.Joel A.
Got into a dirty truck inside an out broken drivers side mirror. Less than a quarter of a tank of fuel the box was dirty as well. Worse experience I have ever had with any piece of rental equipment. Now I'm getting charged for a full tank of fuel when I brought it back to the Bangor locationGregory S.
Windshield had lot's of bugs on it, had to clean. other than that it was a great pickup location.michael J.
Check engine light on,muffler loud,driver mirror broken and ran like crap.rickey G.
Shady buisness. Gentleman behind the counter was friendly but had to take pictures of my credit card and identification with his personal cell phone because the owner was not in and she had to process from home. Over charged on mileage by 6 miles. It isn't much and I refuse to go back over 5 dollars. Should something happen to my personal identification security I know where it originated from and I will seek legal counsel.roy C.
Le client n'a pas laissé de commentaire.Kasey S.
I returned the uhaul in before time. I was informed that I would be reimbursed the time that was not used. I received my receipt which indicated I turned the uhaul in 6 hrs later. I contacted the telephone number on my service contract on yesterday to dispute the time and as of Monday morning I haven't heard from anyone. Also my account was charged the entire amount. In addition, I returned the uhaul with more fuel than originally rented.Sonya K.
Le client n'a pas laissé de commentaire.Kevin J.
Le client n'a pas laissé de commentaire.Adrian P.
The back of the truck was mostly clean, but had some leaves I had to sweep out before I could use it. Not a huge deal, just thought I'd mention it since it's supposed to be ready to use.Kerry I.
Le client n'a pas laissé de commentaire.Zachary Z.
Le client n'a pas laissé de commentaire.Cash J.
The clerk was extremely rude. He was yelling at me because I retrieved my receipt for my records. The way he treats people reflects in the company. He shouldn't be treat paying customers that way. I will never go back to that place.Pierre M.
Store was not ready for business and no English --- at least very limitedMark D.
Le client n'a pas laissé de commentaire.brenda P.
Le client n'a pas laissé de commentaire.Patrick D.
First, I was overcharged by almost 35 $. Second, I requested a dolly and never got one. Third, I booked this online for a 20ft truck and it was verified and booked and when I went to pick it up, all they had was a 26ft which was very hard for me to drive. Overall it wasn't a good experience and the ones who rented it out weren't exactly pleasant!Cindy S.
Le client n'a pas laissé de commentaire.Georgina M.
Le client n'a pas laissé de commentaire.laura K.
I rented a 15' truck and they didn't have it when we went to pick it up. They had a 20' truck. I asked since they didn't have what I rented if I could get it for the same price as the 15' truck. They said no!mike S.
Le client n'a pas laissé de commentaire.David B.
I rented a truck with an appliance dolly. The cashier forgot to ring it up in my rental agreement and charged me separately. When I asked, before I went out to the truck, if everything was in order, they said yes. I had to back the truck out of a very narrow gate, and when I got home I realized there wasn't an appliance dolly. I called U-Haul, spoke to someone in corporate who told me I would be receiving a phone call in the morning from the stop and go. No call. I had to borrow a vehicle to go to another location to pick up a dolly. Very inconvenient, and not receiving an apology phone call is very poor customer serviceMary M.
Hard to tell it was a uhaul location. No trucks out front and uhaul signs were small. Attendant very helpful thoughMark A.
Le client n'a pas laissé de commentaire.Carol V.
Le client n'a pas laissé de commentaire.Melissa D.
Le client n'a pas laissé de commentaire.BRUCE J.
When we called to setup return he told us no he was not a uhaul dealer and hung up on us. We showed up anyway to drop off, at that point he was friendly and processed our return.Donald H.
This was the second time that I dropped off a U-Haul truck at this location. My experience was really good both times. The drop off process is easy and quick and the operators at this location are friendly and helpful. I have no complaints and will continue to use this location in the future. Please thank the operators at this location.John S.
Le client n'a pas laissé de commentaire.Larry C.
Fast, professional and very courteous service.Tom R.
You should receive the final statement before card is charged. Since I was over charged for an extra day, I now have to wait a week for refund of moneyTom H.
Le client n'a pas laissé de commentaire.virginia K.
It's ran out of a convenient store. They had me re-sweep very minor dust , not even enough to fill the palm of your hand, and had me back up the 26. â€˜ truck in a side alley. Had to wait for store customers to get taken care of before I could leave and I was there first.Aaron A.
While dealing with U-Haul corporate was good, the individual pick up/drop off sites were lacking info.. Most told me I could drop my truck off after hours at ANY location, YET thats NOT the message I got from corporate. I had my drop off location changed, BUT that locaion called to say they didn't have room so it was changed again. AND, it was changed to a location that was even closer to my moving address so I would have thought it was the first drop off location choice. Also, pick up location didn't go over paperwork with me or anything to ensure I understood the agreement, etc... Just seems like information and caring was lackingRonald D.
Le client n'a pas laissé de commentaire.Brian P.
Quick and easy dropoff.Christine M.
Le client n'a pas laissé de commentaire.Brian P.
Nothing to improve. It was excellent.Rosendo M.
The rubber molding inside the cab completely coming down on driver.Maite P.
All goodDaniel P.
The representative at this location was very nice, efficient, and polite. This location was one of a very few that would accept a 26ft truck. They did so without hesitation, for which I was truly grateful. I would definitely recommend this location to others.John S.
Le client n'a pas laissé de commentaire.Brieana M.
Le client n'a pas laissé de commentaire.Veronica J.
Le client n'a pas laissé de commentaire.KEVIN O.
Le client n'a pas laissé de commentaire.Richard S.
great job pushathomas L.
When we got to New Smyrna Beach Florida the trailer was not even attached to the vehicle we had to call somebody for help when he came he said it was very unsafe and had to have a spa low him to the yard and get another trailer and then he helped us. Mark in New Smyrna Beach was wonderful he was the only good part of this entire move. When we got back to Las Vegas nobody wanted to take back our equipment when we were in Florida we were promised 200 $off the bill once we got here and nobody knew anything of it. And you have very lazy rude people working for you that do not want to helpDiane K.
Le client n'a pas laissé de commentaire.EDNA J.
This was a bit intimidating, as it is a convenience store in a â€˜shady' part of town. The storefront and inside the store weren't very clean and if I were a single woman, I would have been crazy to go in alone. Fortunately my husband was with me....The truck had a dinner plate sized grease/dirt area on the seat that we had to scrub off. So that was a bit gross.Ian C.
Le client n'a pas laissé de commentaire.Mark C.
Le client n'a pas laissé de commentaire.Steven W.
The young man who helped us at this location was wonderful. My issues are with the original reservation I had at The Spot Food Mart 218 N DIXIE FWY NEW SMYRNA BEACH,FL 32168 (386) 957-5616 The elderly woman working there was quite unnerved as she couldn't reach the owner and she couldn't access our records in the computer. You did do a good job of finding me another truck quickly but I would just like to voice my displeasure of the original confusion. Obviously the owner of that store should not be a UHAUL distributor if he can not be there and take care of business.LEON C.
Le client n'a pas laissé de commentaire.Fred M.
Le client n'a pas laissé de commentaire.Daniel R.
Le client n'a pas laissé de commentaire.Ellen E.
Le client n'a pas laissé de commentaire.Ron W.
It was difficult to navigate the truck out of the back parking area due to a narrow fence and lack of view. This was not the area I desired to pick up the truck.Jason T.
Le client n'a pas laissé de commentaire.Angela L.
Pleasure doing business at this location.WILLIAM H.
Le client n'a pas laissé de commentaire.CHRIS B.
We were told we had the truck for 24 hours, but when we returned the truck less than 24 hours later, we were charged for the truck for 3 days worth. I would not recommend this location unless you want to be stolen from.Kaley H.
Le client n'a pas laissé de commentaire.Matthew P.
This was the worst experience I have ever had!! This place really sucks and is lazy and don't tell people what they need to know about the U-Haul. I'll never go back there again. After they took out what I owe them 73 $and was the correct about they want to come 3 weeks later and bill my card another 41 $. Call and complain and was told a manager will look over my case and give me a call back and still yet nothing from them!! Never againTrinity Z.
The clerk seemed uncertain as to how to manage the rental. It took a long time to get the truck, about 45 minutes.Kenice G.
Le client n'a pas laissé de commentaire.genro V.
facility is a kwik mart like store but the attendant was goodstephen S.
Le client n'a pas laissé de commentaire.Frederick S.
Fast, friendly, and professional. A good way to end the rental experience, and somewhere we would rather rent from next time for sure!Eric I.
Le client n'a pas laissé de commentaire.ELI D.
I like and prefer ACTUAL U-Haul facilities much more.Holly G.
Le client n'a pas laissé de commentaire.Harry D.
They cheat with gas.I had to pump 7gallon gas to bring back gas what she said where was the meter.I drove the truck under 30 mile.that is come out 4 mile to gallon.I don't believeFerenc S.
Le client n'a pas laissé de commentaire.DINA D.
The rear of the truck had some water inside by the very front. There was a small leak in the roof. I made the staff at the drop off location aware.CHARLES B.
Le client n'a pas laissé de commentaire.mike J.
Le client n'a pas laissé de commentaire.Phil H.
I fueled well above what I received it with. Assistant said he would make note of that and provide small compensation regarding price through mileage adjustment. Never happened.JUAN B.
Original order on line was for a different location. Upon arriving I was told they haven't rented trucks for over 2 years. I was never told this. This cost me an hour of time.Donald S.
Le client n'a pas laissé de commentaire.Ronald L.
Le client n'a pas laissé de commentaire.Lesley A.
Le client n'a pas laissé de commentaire.Miroslav R.
Do not let this location part of your locations anymore. Nothing was ready for me at my appointed time. All the equipment I had rented for the day, I had to wait for them to "find" it in the back of their terrible store. I had to load it myself, and I had to manage to squeeze a 26' length truck out of a small opening in a busted down fence opening. I will never rent a truck again from this location, even if it was free. I would spend 100 $extra for a Penske. I lost an hour of my 10 hour reserve time, just because this location was lazy and had no initiative to get me going. Worst rental experience I've ever had to go through for moving. The location and the employees are not doing U-haul any favors, in fact, they are turning consumers away. I was already inconvenienced having to go to a location I did not pick, which was sprung on me the day before the pick-up. Bad experience.Johnath M.
Had to change locations because they would not bring the truck to our chosen pick up location. It worked out okay.SHAWN C.