Although both the pickup and drop off location were satisfactory , the entire U-Haul experience was nothing short of a nightmare!! From a 3hour delay in our original pickup time, to 45 minute wait times on the phone, to ultimately arriving at our storage destination to store our possessions and there be NO storage unit available! I DO NOT feel that we were compensated fairly for all the trouble, but relinquished and agreed out of sheer exhaustion and frustration. U-Haul USED to be a trusted, acclaimed name in truck rental and storage, but now it has become a joke of the industry, very unreliable and shady. Moving is a VERY stressful time in anyone's life and U-Haul does nothing to alleviate that stress, but definitely greatly adds to it by their very poor customer service and business practices.CHRISTOPHER K.
Customer Reviews for Stop N Stor Stow
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Stow, OH 44224
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 10h am à 5h pm
- Ven : 10h am à 6h pm
- Sam : 9h am à 1h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Everything was smooth and Chris, the manager, was so helpful and kind! Merci.Alison D.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.Brandon L.
Hard to park and move around trucks due to limited spaceDavid N.
Keep up the good work. Fantastic experience.Lara W.
Nothing further is neededKimberly P.
Great customer service!Stephannie D.
Le client n'a pas laissé de commentaire.Nicole C.
Le client n'a pas laissé de commentaire.DWAYNE B.
Le client n'a pas laissé de commentaire.Paul B.
Le client n'a pas laissé de commentaire.DOUGLAS A.
Checking in with a Smart Phone was disastrous. Even though our location was turned on, the check in system did not recognize our phone. This delayed us about a half hour. Since the location was due to open in 30 minutes we decided to wait. The attendant was helpful in getting us on our way although without a half dozen moving pads which we reserved . We were told that they normally don't have them. It wasn't like the reservation was new. It had been made days in advance certainly sufficient time to make arrangements to have the moving pads ready for our pick up.Stanley V.
Le client n'a pas laissé de commentaire.andrew S.
Front tires were bald.Irene F.
All goodNarapati N.
I had to make a call prior to our pick up due to a mistake on our end, and that conversation was a bit awkward and off-putting. However, once we actually arrived, the ladies at both the pick-up and drop off were wonderful. They were knowledgeable and helpful. Also, prior to drop off, we were contacted to be sure we were on schedule as there was a family waiting for the truck we had. The woman was professional and polite and, even though it wasn't for me, it was nice to see that they care about each of their clients. I would rent through Stop N Stor Stow again.Terri B.
The lady that was supposed to do our paperwork left early so we had to do a phone sign out. The lock was difficult to maneuver. My reservation changed last minute without my knowledge and I wasn't made aware. A voicemail was left while I was at work so I didn't get it until I was driving, and therefore didn't check it. No text or email was given to me. The delay on getting the key out of the lock and having to get a trailer in Ravenna caused us to get to our location almost at dark and we couldn't end up loading our vehicle that night. We had to go back to columbus and return the next morning. Will not be using uhaul in the futureMeenal S.
Le client n'a pas laissé de commentaire.Rhonda J.
Give the customer options on where to park in the event personnel are not available (within the gate of Stop n Stor or outside of the gate).Matthew D.
Le client n'a pas laissé de commentaire.Stacy K.
I would recommend the storage unit but not uhaul its self. If u give an option to pick up at a certain location then make sure u can. Also let ppl know that using cash, there is an additional deposit. Then when trying to use a card, the software uhaul uses wouldnt take my card. We had to call over the phone to get card to go through. I will never use uhaul and would recommend my friends not to as well.Scott P.
Waited 15 min and the attendant was absolutely rude when I got there. Tried to recharge me for the care that I already purchased. Would not recommend U-Haul to anyone at this pointBethanny H.
Personnel seemed like she couldn't wait to get us out the door. She acted like she was too busy for us.Patricia R.
Le client n'a pas laissé de commentaire.Valerie M.
Le client n'a pas laissé de commentaire.Matthew B.
Le client n'a pas laissé de commentaire.Ryan T.
Le client n'a pas laissé de commentaire.Tyrone G.
Le client n'a pas laissé de commentaire.David W.
Le client n'a pas laissé de commentaire.Mark B.
Le client n'a pas laissé de commentaire.dave W.
They never answer calls or put in my usageBrenda M.
The truck drop off was easy, and the staff was friendly. However, the entrance was easy to miss and the gate was closed (!) I don't know, maybe it opens automatically when you pull in front of it, but I didn't want to risk it with a big truck. Fortunately, there is another entrance (which is actually an exit) that you can take to get in.OLENA WOLF A.