Évaluations des clients Stor It Chicago St

truck need a little cleaning especially front windshield and side windows.

Rochelle and her staff are great I would never go anywhere else.

very friendly and assistance was great

Include the items we rented (dollie)

It was great ??

Very friendly service

The online check-in is absolutely ridiculous. If it works smoothly I am sure it is great, but when it doesn't, like what happened to me, it is an absolute nightmare! When another human being cannot check me in and help me pick up my truck there is a huge problem. It took me nearly two hours at the location to fix online issues (the check-in process) and I feel that is unacceptable. I will not use Uhaul again.

Was charged for gasoline when I returned it just as full as I got it. Their really isn't a specified drop box for after hours and not a number to call to put the keys somewhere. Therefore I dropped the keys in the box for the storage

My rental experience was a mess, but the nice lady at this location went above and beyond to help. My pickup location was changed, my drivers license wouldnt upload, she made a phone call and fixed me up within minutes. Kudos to this location

If your business doesn't close until 4pm, do not shut down your computers until 4pm. We arrived 6 minutes before closing (not realizing they closed at 4pm) and the lady turned us away. We were told to do the online drop off. This location doesn't offer WiFi and it's in a terrible location for phone reception. It took us over 30 min and a lot of retaking photos because there was no reception in the area. The lady could have helped us as the business wasn't closed. I hate when people are snots like that. Over priced and crappy customer service.

Nothing, you guys were awesome.

Very close to my home. Lady answering phone for business very friendly and helpful.

The complete task of renting a U-Haul truck went well. Rochelle did a good job. This is an excellent U-Haul location.

Amazing Customer Service. Very caring people. Made my experience awesome! Very satisfied!

Verify the location is open on stated hours of operation. Came for a 9 am pick-up and no one was on site.

Great location and great help from staff

To start try not sending a receipt of payment the day after I return rental then almost 2 weeks later say you never received payment and take it out again. Now my bank is overdrafted. I will never use uhaul again!

Pricing a little high. Should have asked more questions prior to reserving. If had gone down the street could have saved 40 dollars on this short move. Overall went smooth

Rochelle was great. Very organized and made it very easy.

We parked the truck where the attendant told us to when we returned it. I received a call that it was blocking a key pad and they charged me $50 on my bill to move it. I'm so pissed. I've been a uhual customer for over 20 years. I followed instructions and was charged $50 extra.

Great customer service

The location was fine. Uhaul was difficult to work with. I was called multiple times for the same reason, and one of the Uhaul representatives said if i was not exactly on time then my rental would go to someone else. I will never use Uhaul again.

Easy, not too pricey. Got the job done. Love uhaul's. They make moving easy!!

I have always used this location because of the excellent service they provide.

This was great! Thanks for the help with everything!

Awesome customer service

Great customer service and communication Definitely will rent again!