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Clark M
Customer Reviews for Stor It Parkcenter
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Please read the above comments
viki hRod at Lucky Peak Imports U-Haul was fantastic. I took it to the wrong location at Patkcenter. He went above and beyond to make sure that me and family were taken care of. His professionalism and personal touch really made the difference in my move. Thanks Rod!!!
Brooks RI was unable to complete my reservation online but received a text providing a number to call. Cassandra was my agent and did a great job collecting the information needed to make the reservation. At the store, Conrad had the truck ready and quickly got me on my way. Very good experience!
Steve DOrange key drop box was not available, and since it was after hours, I kept the key so it wouldn't get stolen. The guy at the actual storage location was friendly but the U-Haul representative was curt on the phone. Not a good drop-off experience overall
Katerina MFix the app. It is ridiculous to have an app that refuses to upload photos that are required to move forward in the check out process. I will not be scammed out of $20 to have another person do my check out because your app is not functioning as it is advertised. That is robbery and I can not state how displeased I was with this process. And that is ignoring being on hold for 30+ minutes trying to get a hold of someone while I had to troubleshoot other methods on my own so I didn't incur a late fee. Absolutely pathetic and miserable.
Reagan BThe after hours drop off was very confusing. There is not a drop off area for the keys and the app would not let me get a code for the lock at the drop off location. A key drop would have solved my issue.
Nicholas PTruck was clean and location was fine, but Truck Share process was a total mess. I picked up and dropped off after hours, which was a mistake. When picking up both the app and website wouldn't give me the "Pickup" button, so I had no choice except to get on a 45-minute callback list and come back later. When I came back maybe 30 minutes later it worked. Dropping off was actually worse as when I got to the last page of the process the app generated a "Rate the app" pop up, which I dismissed, and it took me back to the apps starting screen. The problem was that the code to the lockbox had been on that final screen, and it forced me ahead before I clicked to reveal the code. So I had a truck that was fully dropped off according to U-Haul, but I still had the keys. I waited hold for 40 minutes with the 1-800 number before managing to connect with an agent on the chat (which took multiple tries), and that agent told me I needed to call a different number. After about 25 minutes on hold with this second number I was connected and could finally return the keys. Super obnoxious.
Christian ACan't think of anything. But in the big picture of things it was much nicer back in the old days when we just filled in some paper work, signed our name and drove away. What the heck do people do who don't have an iPhone?
DANIEL LTruck was dirty and gas gauge was on empty.
Marlin HThe pickup process was terrible for me. I was stuck outside the uHaul location for more than 2 hours in 90 degree heat, trying to contact customer service on two different phones. Wait times were over and hour. The website would allow me to sign in and view my reservation, but not complete the checkout process. Even after speaking to a customer service representative (the first time), the website still wouldn't process my check out. The AI chat feature kept saying my additional contacts weren't answering the security call, but they never received any calls from uHaul. I will never use uHaul again.
Rhyan MVery quick and efficient service.
Heidi JOnline pickup did not function properly. Our pickup was delayed. Personnel at this location overcharged by more than $300 and lacked plausible explanation for the increased charges. UHaul personnel at our destination identified the error and worked to resolve the situation. Probably the worst UHaul experience for formerly loyal customers at this Boise location.
Margaret PGreat service! Thank you! Efficient and smooth process.
Claire JThe interior of the pickup needs cleaning.
Mike MSpell out that a code to access the keys will follow. Had the manager not been on-site and said he knew the code, I would have been at a loss as to what to expect.
Kenneth KPicked up a new (5450 miles) 15 foot box van that was awesome! What a pleasure to drive something clean and new for the half day we needed it. We used it to move a new sofa and love seat from the showroom to our house in case there was inclement weather. Our total cost was about $65 compared to paying $200 to have two guys and a truck move it for me. We could not be happier with our experience!
Jay WReturned truck to address on the form and spent 30 minutes looking for key drop box and never did find it. Still had to drive another 130 miles after dropping off the truck. Called and no one could help.
Ray QI'm not sure how we could have returned to the States from Canada without UHaul. While on a road trip through Canada, our travel trailer and P/U truck were totaled by an tractor trailer on TC-1. So, my wife, dog, and I rented a UHaul to get us all, plus our personal items home. Mary was very sympathetic to our plight.
Malcolm ENot too many truck, small size truck only they don't take the truck out and bring to you you need go get it your self open late close early
Kenan kMary, at Park Center location, is always helpful.
Cindy SIt was not a UHaul facility, but a storage unit company. The vehicle was clean, in appearance, but, throughout the trip (Boise to Colorado) the truck had difficulty with inclines. It was as if I were accelerating and braking at the same time, resulting in much higher fuel consumption. My mechanic suggested a problem with the plugs; which should have been checked prior to rental. The fuel costs far exceeded the estimates for the pre-planned distance; especially while strictly adhering to the UHaul "GREEN" guideline.
katrine kI rent a lot of uhaul. I always return them cleaned out. I always fuel them up. Sometimes even paying it forward for exceptional service, with way more fuel. The sales rep in Boise, never did the walk around nor mileage check with My brother nor I. I looked around and besides all of the mud on it and smelling like an ashtray, it looked fine. Upon returning the one way rental, I was charged a 110 cleaning fee. I purchased 100 dollars in insurance from uhaul. Was not involved in any accidents, never went off of asphalt. Why I am penalized for being a courteous customer?
Joseph LI wanted to add insurance to my order. The way your site is set up, the agent was not able to do this despite calling a coworker, who was unable to help, and then calling Uhaul which was able to help after an extended period of time on the phone. We were there for a pickup a few minutes after nine, and I am pretty sure it was 10 by the time we were able to leave. The person working was very attentive, cheerful and helpful, the truck was great, but your computer program is very difficult to navigate at times.
Karin HVery nice, very helpful person checking us in. She helped us fold all the blankets and was very pleasant.
Eleanor GSame as above. Clean, courteous and very professional. I'd refer my best friend and closest relative to Uhaul! Thank you!!
stan sJust keep Mary happy in her job. She is awesome!
janet lThe cabin smell was so bad
Ali MWhen I made my reservation by phone through the U-Haul system, the customer service person told me she was at the location where I was going to pick up the U-Haul rental. While she was cordial, she blatantly lied about this fact. The local location staff person was very helpful.
Brooke JMary is great ... fantastic customer service!
Randall HNo complaints. Friendly and efficient.
Laura MMary is always excellent to work with -- Thank you!
MICHELLE RThe vehicle was at the location, but nobody was at the Stor It Office to meet us at 9:30am, our scheduled pick-up time. The sign on the office said open 9am-4pm, I would recommend changing the sign if this is not the case. After making several phone calls to the numbers listed on the store window, someone from another office came down. It seems like there needs to be more organization in the scheduling process - if someone is scheduled to pick up a vehicle at a certain location and time, an attendant should be present to handle the pick up...it IS a business after all. It is extremely inconvenient to plan on pick up at a certain time and have to wait an hour for someone to arrive.
david cMary was/is incredible! Great at communicating and great customer service.
Michelle RNot much. Mary who runs this location is so on the ball. She's great. Thanks. Rex Butler
REX BWent to this location because the uhaul location at 8151 east chinden blvd Boise Idaho 83714 were very very unprofessional and disrespectful to my wife and I. I will never do business with them. Thanks Josiah Monett
JOSIAH Mwonderful woman working behind the counter, there is nothing you can improve.
TINO AWas hard to actually find this location because it was not a regular U-Haul business with various trucks, etc around.
david kWorst customer service ever
THOMAS PMary is awesome!!!
Mary MI had no issues with the rental and received excellent service from Stor It Self Storage
Ivan THelpful and friendly customer service, nice clean location - Thank you for your help!
Luke MShe was the best you could expect
Karen Wgreat customer service!
william gdid not realize paying mileage too. was just a little bit so okay, just didn't realize. Owner very nice!
Sue aI appreciated that Mary went the extra mile to check up on the computerized mistake that what would have resulted in an over-charge. Thanks for the heads up and assistance.
VANESSA WExcellent service à la clientèle.
Brian MTruck was dirty - windows were hard to see out of and the gas tank was not full.
Aaron KThe help was less than accomodating in granting my return. I was given 3 choices of locatiions to return our uhaul. This was the closest one to our destination. We had done Garden City in the past and they were great. The guy really kept saying he didn't want to take it. Finally he agreed. It was a bit of a hassel to hear this from him.
jilda bNeeded help backing up and unfastening trailor...employee did not help...only pointed us i the direction to park it.
KENDRA L