Great service but too many add on charges. Upfront pricing makes repeat customers. Will use again as needed.
Phil B
Customer Reviews for Stor It Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Fast ,easy, and professional
Jose GPerfect service .. Thankyou
Rory MMuch needed kindness at a stressful time Thank you !
Sue CGreat Friendly Service!
Jarrod TThe pickup truck was a little dirty on the inside just did not want to be blamed for it.
DONNA VI don’t know her name, but she was wonderful and the process was easy.
TANA CEveryone from reservation to delivery was excellent. Very good experience!
Gary LAll great
FALAH ANice facility, nice staff. Truck cleanliness was so-so, but it was a newer model and performed well.
Randall CNothing, can’t improve on perfection, fast, friendly, and easy as heck
Thiessen HEasy and professional. I will look to rent from here again on my next opportunity.
Sean BJust to clarify... We rented a pickup truck. It wasn't clean but it's a truck. We didn't need it to be spotless. It worked.
Patrick MVery friendly people and extending my truck rental for an extra day was really easy.
Gerald WVery pleasant and had the truck and dolly ready to go prior to my arrival.
Don NIt was a good experience the staff was really nice. And the pickup and delivery was easy.
Vince DThank you! She was very pleasant to work with.
Gary LFirst time ever renting and it was a great experience. The managers were wonderful, friendly and helpful.
Toni RHave more available trucks
John CFriendly and helpful
Thomas SThe U-Haul company can invest in some adjustable seats. Not having them is dangerous.
Barbara MRien
Becky FEasy reservation and checkout process. Friendly employee. I appreciate this location having a pickup truck available to rent so we didn't have to drive across town to pick it up.
Ronald FThank you! We appreciate your kind and courteous demeanor.
Debra BQuick and easy checkout.
Kyle KI was bit aware until just a she was handing me the Jerusalem that they're was a $0,59/mile additional charge - I blame the customer srvc/booking person I spoke with more than the young lady at the counter. The truck was very nice, but had a cig smoke odor. Also, I was told the tank was full but I only drive 40 miles and it took 4,89 gals to fill - that's avg 8 miles/gal. I suggest to next renter to take the truck to gas station less than 1/4 MI away first, fill it up to see if it really is full. I suspect my truck was at least 2 gals short of a full tank.
Patrick DI was treated with quick and professional service.
Victor BFriendly people and a good memorable experience
Dennis RThe truck was very dirty inside. The outside was dirty too. I cleaned the outside and inside before I returned it.
Roy SHad what I needed for a reasonable price
Rebecca FI rate this location as poor due to the fact they gave me a filthy pickup!!! Mud on both floors, human hair, dog/cat hair, fingerprints, dusty dirty… NOTHING like I have ever rented before!!!! Appalling actually!!!! When I returned it I again told them how dirty it was and the guy was yeah where is the key? We'll take care of itAFTER I had already used it‼️‼️‼️‼️
Barbe DClean the trucks so there isn't tissue an food wrapping in it. Stock the location so you have moving pads.
Brent LI called a location on McMillan road and Shannon answered. She did not have the pickup I needed but she caringly made a reservation for me at 355 N. Ten Mile. Joe at Ten Mile paid close attention to detail and gave me all the instructions and tips that I needed. Both of these people are top notch agents and excellent ambassadors for your company. THANK YOU VERY MUCH AND GOD BLESS!
THOMAS VThe proprietors were very helpful and friendly. I will definitely return here when the need be.
Patrick BThey ask me if I can take the car to the car wash
josejaime aI really can’t think of anything, it was quick and easy..
Juan TAwesome
Scott LTruck was really dirty. Not maintained and leaked fluid on my driveway
Stephen RNo improvements needed. I had quick service and friendly as well. The paperwork went smoothly and was easy. The vehicle was clean and handled nicely. It was a good experience and glad I chose this location for my rental needs.
Gail KAll the I worked with in my move were friendly, professional and very helpful. My move date changed 3X and everyone was so accomodating with my changing needs/reservations. I would highly recommend U Haul to anyone needing a rental truck.
Valeah BTo Whom It May Concern, I must admit that I'm a little upset about being charged a $20 "after hours service fee". When I checked the truck out at 9:00 AM I asked the agent if I could return the truck after hours as they closed at 5:00 PM and I wasn't planning on finishing the move until roughly 6:00 PM. The agent said "sure, that would be fine, just park the truck in the designated parking space and then drop the key in the drop box ." I finished about 5:30 PM, parked the truck in the designated parking space and dropped the key in the drop box. I went to Albertson's Market Street to grab something to eat and as I was eating I noticed an email from U Haul. Upon reading the email I saw that there was a charge for not checking out in a certain way but that I had to be at the return location to do it. When I finished eating, I returned to the U Haul yard on Ten Mile Road and proceeded to go through the procedure on my cell phone. I shortly noticed that I could not complete the procedure because it required me to take pictures of the odometer and inside of the rear van section. As I had already dropped the keys into the drop box, and the truck was all locked up, it was impossible for me to complete the procedure. I had no other choice at that time but to go home. The agent should have explained the 15 minute procedure to me when I asked if I could return the truck after hours and not have just said to "drop the keys in the drop box".
Thomas BThey overcharged me. Instead of $14 I was charged $42 for the protection insurance.
Baudelio STruck was not clean. The guy refused to tell me the total at Check In and made me wait for the receipt to be emailed.
Kris MI reserved using share 24/7 for an 8 am pickup. When I logged in at 8 am I was prompted that my reservation was for hand pickup at 9 am when the store opened. When talking with the uhaul employee, he stated that the keyed was not received correctly when dropped off previously making the key not accessible for early pickup. Also it was requested by the employee that I return the truck at the original return time, shortening my useable window of time with the truck.
Keith KI got charged for a dolly and there wasnt one
Kyla CWe had a difficult time finding out where the pickup truck was for us to rent. We had rented it one line was told it would be at Cole Avenue then we were told it would be on at another location off of Eagle Road and finally was told it was at this facility on ten mile road. Needless to say we did a lot of unnecessary driving and wasted a lot of time that could have been avoided had we known where the truck actually was.
John VThey do not have receiver hitch for the truck I was using my head to get to receiver hitch at another U-Haul. Other than that I'm always happy with the people working..
Eric MGood overall experience, the staff were very helpful. However, the truck we got had a weak battery, and died on us after we had parked at our house. I'm guessing the staff didn't know about it. So that was a pain to deal with, but hopefully they can get it fixed!
DENVER NMake a back up way that someone can check in if the location detector isn't working. I got it figured out, but if I wouldn't have been able to I would have been s.o.l.
Jarom PThe above info speaks for the service received; However, your policy of of not pro-rating rebates for early cancelations will change my mind on who I use next-time...I attempted to close my account two days into my auto payment and couldn't get a refund on remaining balance, costing me most of my $101 monthly payment. Not all storage rental company's have this policy. I have been a satisfied customer over the years but will look for alternatives next-time.
Robert QJason was great and the process was very easy and a very good value as well.
Glenn IPaper towels were left bundled up in the cupholder. I ordered an appliance dolly with the truck but there wasn't one inside the truck and the employee made no mention of it. When I went through the mobile return I mentioned it but was charged the extra $10 anyways. I was also told someone would reach out to me within 24 hours and that didn't happen as well.
Chandler BAwesome customer service! I will be back again. Merci
Michael CGreat value along with great service. Win Winn situation!
Bruce BIt was great. Thank you.
Jason LParking is a little tight. Staff was great.
David WTruck was very clean, I had an issue with the rear door getting stuck half way down. The door cables came off spools and jammed into the side bracket.
Ronnie SThe truck was pretty dirty on the inside and the bed was dirty as well. Looked like nothing was wiped down. Also thought it was weird that it didn't have a full gas tank when we got it. It was filled to half. Doing the mobile check in to rent the truck was frustrating. It was like having a back ground check to rent this truck. Had to have two different references to rent the truck. We did the mobile to not have to have contact but we ended up having to get someone to get the keys.
halen kThe pickup was just a little dirty by the last drivers
chris fWe realize this is difficult to control, but your smoking customers are making it really tough on your non-smoking customers. This pick-up reeked of smoke smell, and air freshener odor intended to cover up the smoke smell. It was so bad my wife almost vomited,even though we kept the windows open in below freezing outside temperatures. It was really, really bad; stiflingly bad. It was so bad it was very likely bad for our health. It couldn't have been healthy to be breathing such rank air.
Curtis E