Stor Moore Self Storage YVA LLC
(Concessionnaire U-Haul dans le voisinage)

689 évaluations

7307 George Washington Memorial Hwy Ste 1   Yorktown, VA 23692

(757) 898-0199

Heures

  • Lun - ven : 9h am à 4h30 pm
  • Sam : 9h am à 2h pm
  • Dim : fermé

Heures d'ouverture spéciales

  • 1/25/2021 - 1/29/2021: 10h00 am - 3h00 pm
  • 1/30/2021: 9h00 am - 2h00 pm
  • 1/31/2021: Fermé
  • 2/1/2021 - 2/5/2021: 10h00 am - 3h00 pm
  • 2/6/2021: 9h00 am - 2h00 pm
  • 2/8/2021 - 2/12/2021: 10h00 am - 3h00 pm

Pour nous contacter

(757) 898-0199

7307 George Washington Memorial Hwy Ste 1
Yorktown, VA 23692

Heures

  • Lun - ven : 9h am à 4h30 pm
  • Sam : 9h am à 2h pm
  • Dim : fermé

Heures d'ouverture spéciales

  • 1/25/2021 - 1/29/2021: 10h00 am - 3h00 pm
  • 1/30/2021: 9h00 am - 2h00 pm
  • 1/31/2021: Fermé
  • 2/1/2021 - 2/5/2021: 10h00 am - 3h00 pm
  • 2/6/2021: 9h00 am - 2h00 pm
  • 2/8/2021 - 2/12/2021: 10h00 am - 3h00 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Very please with the truck

WILLIAM T. 
Évaluation :
5

Very prompt and pleasant

Locke K. 
Évaluation :
5

I am a single mom moving from VA to SC and had no help during the pack up at home. When I arrived to UHAUL the guys at the Yorktown location went above and beyond to show me the ropes and insure I was comfortable driving and towing my car. I will forever be grateful to Fred and his team for their kind hearts during my tradition.

Chloey B. 
Évaluation :
5

The people were professional and courteous. The truck was clean and everything worked. I give them a 10 out of 10

James E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dishaun H. 
Évaluation :
5

Merci!

Alvin B. 
Évaluation :
5

The team at the pick up location was amazing turned the truck on for us before we even signed paperwork to warm it up. The team that set me up with my uhaul before I got there was horrible (relocation uhaul services?). I reserved a truck 4 days early and then was called two times to be told that wasn't available. I was then told a location 1,3 hrs away was the next closest and that I would need to go there. Which I just drove by the location 2 hrs earlier it they wouldn't have delayed the call till the last minute. They stated there was nothing else they could do unless I go a different truck and all the locations were closed by that point so I couldn't even set up new plans. I called back upset after being told this and was told there was a location that was 45 mins minimum away but I couldn't get the truck till 9am (thankfully the location saw me and asked me if I wanted to be helped early they were great) I had movers to meet at 10am that I was getting charged for the hour. Then the person I was speaking with stated there were no managers to talk with and that they would put in a customer service ticket about my negative experience stated I would get contacted within 24-48 hrs later. It's been 5 days and I still haven't heard anything back. Super disappointment especially because I have been in customer service for over 7 years and the least I would expect is a call from a manager. I have to figure out how to make all this work change my schedule when I'm moving drive an extra two hours and use my own gas instead of this being just a 5 min drive and actually being on time. Again disappointing. I was happy with both locations but because of my experience I will not be using uhaul again. Especially because someone can't even call back after leaving a complaint when they stated they would.

Samantha W. 
Évaluation :
4

Have a space to allow individuals to load vehicles. They had great guidance lined up to assist but it would be nice to be able to complete that and not require a ride in order to pick up your truck. One of the two ratchet straps to secure my vehicle was broken upon receipt. The truck blew almost unbearable exhaust onto my feet during the 10hr drive. The employees were fantastic and professional and if I had known of the issues before I left I'm sure they would of resolved them.

Craig S. 
Évaluation :
5

Excellent customer service from ver personable staff.

Richard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Service was friendly and efficient!

Josh L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONNIEEUGENE L. 
Évaluation :
3

Don't fuck up their reservation TWICE and not include the equipment that was rented. Because of this the move was delayed, then it rained, my stuff got all wet because the roof leaked and all I got was a “sorry” and a 50 $credit. You guys really suck.

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron T. 
Évaluation :
5

really great folks to work with, highly recommend!

morrie L. 
Évaluation :
5

An ice/snow scraper would be nice. My trip took me through Kansas & Colorado, I drove through a storm and didn't have a scraper to clear off the windshield.

MARIA C. 
Évaluation :
3

It was late at night and dark when I dropped the truck off. Do not follow google maps. It will tell you to turn down the side street next to the Sunoco which leads to a dead end residential neighborhood. Turn INTO the Sunoco and go across the parking lot to the facility. Much easier.

Adam M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
1

Insure that equipment is checked before customer arrives. My equipment was defective and I had to drive to another location.

Kenneth L. 
Évaluation :
5

Karen checked me in during the pick up process...She was professional and very helpful...She is a credit to your company

NICHOLASPADRAIG O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tod G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle S. 
Évaluation :
3

Pick up Address given in the contract was not the address location of the equipment.

Kelly M. 
Évaluation :
5

-Ryan has been very helpful, effective& efficient

MICHAELCOLIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wan K. 
Évaluation :
4

When I picked up truck and got home to load it up, it had about 2 inches of water in the back of the cargo area. I dried it all up and then loaded the truck. After reaching my destination and immediately unpacking, I saw several blankets were wet and my Ethan Allen dining table had water Mark's on it where the blankets got wet. There was a leak somewhere in the truck and water came in during the drive. I told this to the Uhaul clerk when returning the truck and she said she just works there and couldn't even make a note on my file about the leak and damaged table.

Dana Marie S. 
Évaluation :
5

My trailer lights did not work on passenger side and none of the running lights where on at night. One of the 4 tires was at 15 lbs the other 3 where filled at the right psi, I filled the low tire. The trailer overall rode great and I was able to fit everything I needed in 6x12 trailer.

Frank J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Everyone there was so helpful they made use I was comfortable with the equipment I rented. They really value customer's

Marissa B. 
Évaluation :
5

I don't think they can improve. It's a well oiled machine. I was in and out in 10 minutes or less.

PAUL EDWARD A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela H. 
Évaluation :
5

Great customer service!!

Donna H. 
Évaluation :
4

VERY FRIENDLY PEOPLE, SURE WILL USE THEM AGAIN, ALSO WILL RECOMMEND THEM TO OTHERS. NICE STORAGE AREAS.

Dorothy P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon L. 
Évaluation :
4

NONE AT THIS TIME

Herman H. 
Évaluation :
4

It wasn't obvious that a 2" hitch ball was required for the trailer. I had a 1 7/8" ball on my hitch and had to purchase a 2" one before I could get the trailer. The location attendant then had to search for a wrench so I could make the change.

Carl T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eva B. 
Évaluation :
4

Though my reservation was for this location I received a call the night before I was supposed to pick it up and was rescheduled to the Yorktown, VA location. I went there and was told I had to pick up my prepaid supplies at the J Clyde location. I asked if I couldn't just grab them from where I was, and they said no. This was the only problem I had with them. Otherwise, my experience was great.

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lourdes V. 
Évaluation :
5

Great experience with the wonderful staff! We will use this location again!

JAnet M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Andrew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELCOLIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry P. 
Évaluation :
5

Very Friendly CUSTOMER SERVICE in processing paperwork their at grafton/york location. TRUCK WAS PREPARED. CLEAN SMELLING GOOD AND SANITIZED. HIGHLY RECOMMENDED !!!!!

Quincy S. 
Évaluation :
5

Friendly and knowledgeable staff

Paul H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edwin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald A. 
Évaluation :
5

Very nice staff

Kevin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIKAMRIN L. 
Évaluation :
5

Very courteous and efficient

Jerry P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laura M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yen Ching C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yen Ching C. 
Évaluation :
2

It was definitely partly my fault but they have three locations which hopelessly confused me because I don't have GPS. In the parking lots are so small if there's any light at all. Trucks were backed up waiting to be handled. And I think your 25 $fee if you don't leave it clean is confusing. I thought I was going to get money back because I didn't read it carefully but it's still confusing. North Carolina Was a breeze and Yorktown was the complete opposite one location with the sign apparently wasn't even a location and a second location was small but I was directed to the third. And I live in Yorktown

Chris N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew A. 
Évaluation :
5

Un service à la clientèle de qualité. Will definitely use again.

Cassondra V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kurt F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jess Robert N. 
Évaluation :
5

Your Customer services are a top notch professional. Thank you!!

Tadele H. 
Évaluation :
5

Very helpful staff. Opened early just to help me get on the road sooner. Great folks.

Campbell M. 
Évaluation :
5

I rented from Stor-Moor in Yorktown Va. They are extremely nice and helpful. Merci.

Lisa Y. 
Évaluation :
3

S.O.

Joe A. 
Évaluation :
5

Small problem with mileage, but the location verified my concerns with photos i had taken and corrected the discrepancy. Will highly recommend Stor Moore to all my friends.

Chad C. 
Évaluation :
5

good service

Brian R. 
Évaluation :
5

Best rental experience that I have had- perfect.

DAVIDSCOTT E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

Very good customer service

KENNETHSYLVESTER W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TEIA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mitchell B. 
Évaluation :
5

What I needed was available and prepared for my need.

ROGER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVENALAN K. 
Évaluation :
5

Absolutely perfect. I had to have my reservation moved to this location due to my original truck being vandalized. The transfer to them was seamless. The vehicle was ready when I arrived at the lot, two minutes of paperwork and off I went. The return application on the phone was a great option too.

gerald F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARYALLEN W. 
Évaluation :
5

Excellent customer service, very professional and friendly.

BLAIR B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juliette M. 
Évaluation :
3

Your personnel did not and are not looking at the rental agreement generated by your system that shows a return date of July 19 by 10:00 am and charged me extra even though I returned the vehicle by 2:30 pm on the 18th. I called them and they said they would correct this, usual sent me invoice (s) showing 0 $extra and then followed it up with another invoice showing the charges again. Please correct the invoicing and get your system and processes corrected so others are not subject to this over charging.

George A. 
Évaluation :
5

Aucun

Ira D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Freddy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nick E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lourdes V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Colleen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R. 
Évaluation :
5

Thanks so much for being here when I needed it.

Christina F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley B. 
Évaluation :
5

Attendant went out of his way to clear space for me to back in a trailer I was returning and help me to unhitch it. He was very personable and friendly and provided me with some information about the area after I mentioned I was new to the area.

Daniel L. 
Évaluation :
5

Professional and great service.

Norman R. 
Évaluation :
5

Awesome experience since everything was ready when I arrived took only minutes to get hooked up and on my way and drop off was even easier!

Brett K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan N. 
Non reviews have been submitted for this location.

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