Nothing to improve from my experience.Richard R.
Stor Moore Storage YVA LLC
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.MARK B.
Berry effective and efficient Great personalitiesMICHAELCOLIN M.
Le client n'a pas laissé de commentaire.Steven H.
I was only there three minutes but speed is a good thing. I had a lot better experience than three weeks ago when I had a lot of trouble finding the locationchris N.
Le client n'a pas laissé de commentaire.Caroline S.
Le client n'a pas laissé de commentaire.Eunsil L.
Le client n'a pas laissé de commentaire.DONALD LEE B.
Le client n'a pas laissé de commentaire.Laura T.
Always a good experience ! GoYorktown Va u- haul!!!Jon A.
Was somewhat difficult to move van from the last parking spot. Other than that everything was great!David P.
Le client n'a pas laissé de commentaire.Jeff H.
Vehicle was old, did sound safe. Back door security lock did Not work. I had to secure the door with a rope, after had the door coming open while driving, another driver noticed and signaled to me. Did not have additional equipment requested. Not a good experience.Luis P.
Le client n'a pas laissé de commentaire.Christopher G.
Le client n'a pas laissé de commentaire.Robert W.
Lovely folks, polite and helpful even while maintaining physical distance due to the pandemic. Location was easy and convenient and we were in and out with our trailer in about 10 minutes.Rachael R.
Le client n'a pas laissé de commentaire.Travis L.
Le client n'a pas laissé de commentaire.William P.
Le client n'a pas laissé de commentaire.Dan D.
The clerks at this location were very helpful and courteous.Daniel D.
Really nice staffPAMELA M.
Great experience from beginning to end!James C.
I was sent around to 3 stores thar said the other store Would do a one way trip. None of them did... wasted half a day chasing a ghost because the different stores don't communicateEvan Y.
Le client n'a pas laissé de commentaire.Rochelle H.
Equally, great!Mark C.
Le client n'a pas laissé de commentaire.Sam Y.
Le client n'a pas laissé de commentaire.Mark E.
Update the instructions to say that the key drop is in the door of the building, not in a lockbox on the outside of the building.C Michael H.
Very friendly and helpful customer service. Easy pickup and return and the equipment was in excellent condition.David B.
The office staff was wonderful! They went out of their way to help me. I was surprised, however, when I received my receipt the next day to see that the rental of a 19,95 van actually came to 38.99. People need to pay attention to the mileage charge. Although I only drove it 21 miles and brought it back with more gas in it than it had when I rented it, it was more than I had expected.andra P.
longer rental hours then ten hours per dayCharles H.
The only thing that would have made it better would be snacks and drinks, the location is easy to find and quick to process and leave.Josh J.
Le client n'a pas laissé de commentaire.stephen F.
Very helpful employees, was a pleasure.Jeff D.
Scheduled to pick up truck in Smithfield but was told to use this location instead. It was very out of the way, but otherwise fineBrittany G.
Le client n'a pas laissé de commentaire.William H.
I can not say enough good things about the service I received.Brett B.
Le client n'a pas laissé de commentaire.carol W.
Very good!Lan L.
Customer service was excellent. Will be a repeat customerRachel B.
your rate per mile is way high. This may cause me to rent from some one else.john W.
Excellent service à la clientèleKen B.
The truck that was rented had a leaking fuel cap. Everytime I stopped or made a right turn, fuel would pour out of the tank like it was coming out of a hose. Brakes were in not very solid for a truck of that size. Truck needed a tune up and maybe a transmission service.Peter B.
Le client n'a pas laissé de commentaire.Matthew S.
Le client n'a pas laissé de commentaire.Melissa I.
Not a thing. They called me the day before, were ready for me when I arrived, and had fresh donuts. What more can you Ask for. Merci.Charles M.
Le client n'a pas laissé de commentaire.Kimberly L.
Le client n'a pas laissé de commentaire.Latoya B.
Le client n'a pas laissé de commentaire.James H.
Appreciate the getting the truckRoland W.
very good service at this locationLee E.
Le client n'a pas laissé de commentaire.Toby P.
The chains from the trailer to my truck took over 20 minutes to connect. I w2ould recommend they have extra hooks or something that can make attaching the chains easier.Jim B.
Le client n'a pas laissé de commentaire.Lewis M.
Very easy and friendly to work with. Karen was great!PAUL T.
Le client n'a pas laissé de commentaire.Christopher W.
Le client n'a pas laissé de commentaire.Pascal T.
Le client n'a pas laissé de commentaire.Tim M.
The people at this location are extremely helpful and attentive. I've used other Uhaul locations and this one is far and away the very best.Michael M.
Nothing, everything was great at this location.DAVID D.
Le client n'a pas laissé de commentaire.Mark D.
Great team at this location .Everyone works together to expedite customers quickly. Very organized.David S.
Le client n'a pas laissé de commentaire.maya B.
Le client n'a pas laissé de commentaire.James W.
Le client n'a pas laissé de commentaire.Jesse H.
Le client n'a pas laissé de commentaire.TIM Q.
Le client n'a pas laissé de commentaire.Lindsey V.
Le client n'a pas laissé de commentaire.TIMOTHY B.
Le client n'a pas laissé de commentaire.Albert W.
Le client n'a pas laissé de commentaire.Raj N.
I ordered a 10' truck and they gave me a15', using your numbers it cost me 24 more gallons of gas, at 2,59 $ per gallon 62,16 $ added expense for the 1439 mile trip, plus my wife would not drive the bigger truck so I had to get a hotel room that cost me 103,50 $, I have copy of bill. I feel I was over charged 165,66 $ plus my time. Not a good experiences. Look forward to your reply.Jackie S.
Le client n'a pas laissé de commentaire.JOSEPH T.
Le client n'a pas laissé de commentaire.Stanley S.
Le client n'a pas laissé de commentaire.Jim T.
Le client n'a pas laissé de commentaire.Erin H.
Le client n'a pas laissé de commentaire.Barry S.
Le client n'a pas laissé de commentaire.Mark S.
U-Haul are crooks. They have you make reservation at your preferered location then tell you they don't have it and you have to drive further to get a truck. Both at check in and check out my card was charged 13 dollars more than quoted. U-HAUL SUCKSjade R.
Parking at the end of day drop off was very difficult. Trucks filled up most spots which made trailers difficult to park. Perhaps designated truck only parking and trailer only parking would make things easier. Other than that it was a wonderful experience and great deal for the move I was conducting.tony W.
Wonderful Customer Service....Well DoneEdward G.
I had a very pleasant experience overall and would recommend U-Haul to anyoneDenise H.
They did a great job. I was in and checked out on time with no hiccups. MerciLoren K.
I didn't realize there was a whole in the truck cabin all my stuff got what was never told, but when I reviewed the contract say I accept responsibility. Read your contracts don't trust uhaul I guess.Joshua S.
Very friendly and helpful staff A++++ keep up the great work!!!Cynthia S.
Friendly staff and went out of there way to assure we had a truck. Very professional.Robert G.
Outstanding staff! Quick processing and very professional service.dennis M.
Le client n'a pas laissé de commentaire.Samantha D.
Have the vehicle in location of choice.Elizabeth F.
Le client n'a pas laissé de commentaire.Bill S.
Outstanding customer service!dennis M.
Le client n'a pas laissé de commentaire.Jeffrey C.
Went perfectly. Great value for the money. The staff was excellent in offering multiple options to make sure I got just what I needed to make my move successful.Ryan D.
Le client n'a pas laissé de commentaire.darryl K.
Le client n'a pas laissé de commentaire.Cyndi H.
Le client n'a pas laissé de commentaire.Lauria D.
Le client n'a pas laissé de commentaire.Tyler F.
Le client n'a pas laissé de commentaire.Deborah S.
The ratchet strap was broken on one of the wheel straps and it was missing a keeper for the safety chain was missing and the one that we did have was plastic and kept falling off causing the safety chain to come off the vehicleJessica H.
There was a very long waiting time for system to process my order. This delayed my pickup time. the Attendant was very apologetic and extended my time, for the inconvenience. The drop-off after hours left me uncomfortable, since a trailer could be stolen over-night. I tried to call 800 ph # multiple times; but, since I never got more that music and long wait time; had to hang up. Not sure whether the phone is even answered after hours. Finally, I used Chat line to chat w/Matthew who logged my check in. I offered to go back to site to pickup the trailer and secure over-night. He dissuaded me from doing so and confirmed my drop off. Recommend working on the drop off process for after hours. The only emphasis given was: Be sure not to park it in front of gate; to avoid towing fees. Equipment was clean and worked great for my job. Merci!JACK A W.
Great service and accommodated me very well -- full tank, clean equipment, friendly staff.Robert F.