Customer Reviews for Stor N Lock Self Storage
(U-Haul Neighborhood Dealer)

700 évaluations

7840 N Wayne Rd   Westland, MI 48185
(Next to Wendy's)

(734) 466-9091

Heures d'ouverture de l'établissement

  • Lun : 9h30 am à 5h pm
  • Mar : fermé
  • Mer au sam : 9h30 am à 5h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 9/2/2022 - 9/5/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(734) 466-9091

7840 N Wayne Rd
Westland, MI 48185
(Next to Wendy's)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : 9h30 am à 5h pm
  • Mar : fermé
  • Mer au sam : 9h30 am à 5h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 9/2/2022 - 9/5/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

All went according to plan with knowledgeable Staf

Gregory michelle G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AFRIM M. 
Évaluation :
5

Fast service. Friendly attendant

Jorge G. 
Évaluation :
3

Send trucks out with full tanks and expect them back with full tanks. This estimated tank doesn't work well. I should not have been charged for four gallons of gas driving nine miles! Really?! Not happy about that.

Teresa P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PELHAM CONWAY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAKIA RENIA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Majlinda S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Samad T. 
Évaluation :
5

Nothing I was very satisfied with the service I received.

Cynthiadiane S. 
Évaluation :
3

In addition to the van, I also reserved a half dozen furniture pads but when I got there, the pads were not available , I had to drive to another location to pick them up, incurring additional mileage

Joanne G. 
Évaluation :
2

The attendant never came outside with me ti go over or inspect truck. I discovered a mistake in gas gauge paperwork after leaving the store. Gas gauge was at 3/4. Paper work said 15/16

dave T. 
Évaluation :
3

The automated check-in process was cumbersome. Not enough agents on at 9 am EDT to authorize our rental. Took over 30 minutes to clear check-in. That was the only issue.

Nancy M. 
Évaluation :
5

Amical

LORETTA K. 
Évaluation :
5

very easy to rent. lady at the office was professional and very helpful. pleasent experience. thank-you

David C. 
Évaluation :
4

Make sure cabin is clean.have some disinfectant wipes for steering wheel at the site

maurice T. 
Évaluation :
4

Parking could be better. It's hard to turn around in the parking lot.

Lakeisha J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

douglas T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Courtney H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy S. 
Évaluation :
5

This was my easiest u-haul rental ever... and I can't remember ever having a bad experience elsewhere.

Charles S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick W. 
Évaluation :
5

The inside of the pick-up truck smelled damp and was not very pleasant. It was probably because of the cold weather and the vehicle not being used for sometime. A freshener would help.

Ravi L. 
Évaluation :
2

Walkways were not salted and I slipped exiting my car, staff seemed irritated to do their job, inaccurate information when receiving truck (example: don't have someone sign paperwork on gas levers before letting them see gas level and don't lie about how much gas in in the vehicle. ) After hours return process was not explained and tedious.

Daniel H. 
Évaluation :
5

Very quick and professional.

david S. 
Évaluation :
2

I revieved the truck with 1/4 tank of gas. I returned the truck with slightly under 1/4 tank, and was charged 62.00. I took a picture of the fuel gauge. Also received a call 2 days later asking if I returned the truck, when I left it exactly where I said I would, and the same lady who checked me out saw me.

Joseph W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
2

I made a reservation for mobile pickup however the truck I reserved was locked behind a gate with the storage containers and no one knew the code to get in. So I was unable to get the truck. I had to wait until the next day until they opened which put me behind A LOT. I had to cancel an important appointment and was very upset about it. When I finally got the truck the dolly I rented was not in the truck. I was very disappointed and angry. And when it came time for me to get my $50 guaranteed refund for my reservation not being correct or ready. I had to call UHAUL because I was only refunded $25 at first. Next time I'll just use budget.

Kaitlin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles B. 
Évaluation :
1

There was no one at the pickup location until an hour after pickup time. By then I was forced to use the mobile reservation check out. Had to delay my movers and keep the truck longer past return time. Which meant no person to go over all this with upon return. The mobile check in process was confusing and I wasn't even sure I did it right until I saw a receipt this morning. Very uninformative. Uhaul customer service was not super helpful through the process and any activity to make the process work rested solely on me, the customer. Very poor.

Julie L. 
Évaluation :
3

You charged me for 3,3 gallons of gas and I already put 1,8 gallons that = 5,1 gallons. I only went 10 miles. 1,8 gallons should have been sufficient. unless the truck only gets 2 miles per gallon. I feel that I was ripped off.

brenda G. 
Évaluation :
2

Filed a complaint and waiting for some sort of refund. Equipment was not only very dirty but also continual problems with tire losing air and also running out of washer fluid half way when they knew I was driving over 2 000 miles, not to mention losing five hours of driving due to them being closed at the time my pick-up was scheduled. Had to wait til next morning losing five hours of planned driving time.

Susan Z. 
Évaluation :
5

Have equipment available at the first locatuon

Kelly D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEAN C. 
Évaluation :
4

Little bit of “sticker shock” on final total. Recommend that the other ancillary fees be disclosed up front

Mike L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
5

Great job from the two team members that were there very a professional and courteous

Russellowen B. 
Évaluation :
5

The people were very polite and friendly very clean storage facility

Russellowen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sampson C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mihail F. 
Évaluation :
5

Great service and explanation of equipment operation.

Terry F. 
Évaluation :
5

Absolutely nothing!

Jack M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alice P. 
Évaluation :
5

Wow, great service

Rhonda V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas F. 
Évaluation :
5

Make your Uhaul location more visible

JIMMY B. 
Évaluation :
1

Very rude and unprofessional employee. He stated that they only making $0,75 cents commision from U haul and thus he careless about having U haul business or not. He kick me out of his store because he said business hours for U haul is over even if he is still open his office for business. This person reflect bad image about Uhaul. For sure we are not doing any business at this location whatsoever, and considering other options for our moving needs other than U haul because of this very bad experience.

Ruth A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan M. 
Évaluation :
3

The person was not very knowledgeable on the trailer, but iv'e used them before so alls well. she should have a little more training.. will be back..

vern M. 
Évaluation :
5

Nice

Deandre M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charlene G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brittany C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yuriy F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kewana C. 
Évaluation :
5

Ensure that gas tank is at least above half!

Jason S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rufus B. 
Évaluation :
3

The windshield was very dirty. The glare at night was unacceptable. The head lights didn't point straight. I was driving in the rain and had a hard time seeing the road because of the windshield and head lamp alignment. VERY disappointed.

Ron B. 
Évaluation :
4

nothing you have great customer service

Karen G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
4

Customer service was great and truck was ready.

tameka H. 
Évaluation :
5

Nothing he was very professional and friendly I have used his store 3 times! He made my moving day fast and quick

kameca M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Billie F. 
Évaluation :
5

Keep up the great customer service I appreciate it??

Hury S. 
Évaluation :
4

Your online reservation is confusing

James F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Taylor B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

duane B. 
Évaluation :
5

Friendly representative handled my paper work, went over time to bring rental back, cleaned windshield from ice n snow and I was ready to go.

DONNA L. 
Évaluation :
4

The only thing I would think needs improvement is letting the customer know where to pick up boxes/tv box. A phone call with no voicemail isn't very cool. Never got my tv box because they didn't have them at that particular location and the guy said he doesn't leave voicemails. Other than that everything was cool

Jason R. 
Évaluation :
1

Hi , if u can train your employees on how to help customers load the car to the truck and to be friendly, instead I was given false information by that location that they would help loading the car, and when I got there they were very mean and after I got the truck they said, it's your responsibility or go look for another location to help u witth that. It was BAD experience dealing with them. I had to search for different location on cherry hill rd to seek help. Logan was very helpful he is the one who gave me a hand to load my car on the trailer.

SHAFEY S. 
Évaluation :
2

Get the attendant to treat the U-Haul customers with the same amount of respect as the storage customers.

adam J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Taesik P. 
Évaluation :
1

The CSR in the location was extremely rude and just blew me off. Definitely won't go to that location anymore. There was also an issue with processing my payment. Was able to use my buddies card but it was just inconvenient

Jerome H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hythim J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Inya N. 
Évaluation :
2

Truck containted refuse in the bay and the dolly was unsecured and freely moving when I picked up the truck. I didn't know until I returned to my apartment and opened it. However the lady that finished the check-in process was professional, kind and courteous. Overall she was a ray of sunshine on an otherwise cold, wet, dreary and snowy day. Get more people like her and inspect the trucks before allowing the next customer to use it. Furthermore the drivers side seat beat only locked when placed in reverse in the lock and the no seat belt signal continued to go off regardless of it being locked in this manner it was not quite an assurance of safety. Proper vehicle repair and maintenance would have improved the experience as well. Merci.

Joshua F. 
Évaluation :
3

Not much parking available and the driveway is very difficult to turn around in

Dan K. 
Évaluation :
5

Ken was wonderful... no improvement needed as far as I am concerned.

Barb L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Colleen E. 
Évaluation :
5

Staff were very helpful and quick!

Bradley A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sukumar Reddy N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Koren W. 
Évaluation :
5

Awesome experience! Fast, friendly, and professional...wouldn't want it no other way! Merci!

Selena W. 
Évaluation :
5

fix the one I rented it needs work.

robert H. 
Évaluation :
5

Merci.

CONNIE N. 
Évaluation :
5

Nothing exelent service

Jerry J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shirley R. 
Évaluation :
5

The truck had a smell but overall road great and was easy for me to drive whereas I was absolutely clueless on how to drive it lol Ken ensured me I wouldn't have any issues and I didn't thanks Ken

ARIELLE J. 
Évaluation :
5

I real like the service I got when pick up the u haul. It was very space in side the u hual. Made my move much easier then hual everything in a pick up truck.

shaun S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew R. 
Non les évaluations ont été soumises pour cet établissement.

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