Customer Reviews for Stor Room Mini Storage Holgate
(Concessionnaire U-Haul dans le voisinage)

575 évaluations

4534 SE 17th Ave   Portland, OR 97202
(Customer Parking on 18th St ONLY)

(503) 233-8027

Location Hours

  • Lun au sam : 9h30 am à 5h30 pm
  • Dim : 9h30 am à 2h30 pm
Heures d'ouverture spéciales
  • 4/20/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(503) 233-8027

4534 SE 17th Ave
Portland, OR 97202
(Customer Parking on 18th St ONLY)

Services dans cet établissement :

Location Hours

  • Lun au sam : 9h30 am à 5h30 pm
  • Dim : 9h30 am à 2h30 pm
Heures d'ouverture spéciales
  • 4/20/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

great

Zen M. 
Évaluation :
4

There isn't anywhere to park. We had to park on 18th which was recommended but didn't feel entirely safe and it's a long block to walk around. The people who work here are great, just needed a better place to park.

Karen S. 
Évaluation :
5

Top notch customer service! Everyone was friendly, informative, and covid-safe!

bobby R. 
Évaluation :
2

Although the staff when we went to pick up the truck was friendly and helpful, the previous manager did not have the truck ready when it was supposed to ( for an early pickup), and we had to wait for the morning crew to arrive. This led to a misunderstanding about the fuel level, and we ended up paying to fill a quarter tank, after only driving 18 miles. I asked about a credit for this, and was told to contact the UHaul area sales manager. So far, my call has not been returned. The location has a tiny parking area, and the track was backwards to traffic, and so difficult to get out and going. So, the physical location was the major issue. Again, the people we dealt with at pickup were very friendly and helpful, but we all missed the fact that the fuel tank had not been filled.

David T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivy S. 
Évaluation :
5

Staff was very friendly and helpful. Great experience.

PAUL N. 
Évaluation :
5

There really isn't anything I would recommend to change . Love the location. It's convenient. The price is right. And they maintain STRICT Covid protocols . Love that

michael C. 
Évaluation :
5

Everything was fine. Keep up the good work.

Kenneth G. 
Évaluation :
3

The online check-in process was very difficult (not user friendly).

Sheena P. 
Évaluation :
5

The vehicle was great, and the gentleman at the counter was helpful, professional, and courtious.

Chris B. 
Évaluation :
4

The couple running it were very nice and helpful.

Christina M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

marcia B. 
Évaluation :
3

The app is TERRIBLE and makes the whole process more complicated and frustrating than it needs to be.

Cassie P. 
Évaluation :
1

Your mobile check in/check out system is so incredibly frustrating. It took me an hour totally to get both checked in and checked out while I stood in the cold. It doesn't work in all browsers and there's no indication of what browser someone should use for the best experience. When I tried to call customer service for help I was left on hold. Totally unacceptable. Also, using a mobile check-in service should be fast. Don't use it as an opportunity to try to sell me things I already told you I didn't want when I put in my reservation.

Kristen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarice C. 
Évaluation :
5

Great service, always so nice and the establishment is really clean!

Casey M. 
Évaluation :
5

Best customer experience I've had in years!

Jason R. 
Évaluation :
5

Helpful, friendly, and professional staff at this small, local U-Haul office. I rented a 15' truck for a local move and everything went smoothly. Judging from reviews, local U-Haul franchises can be hit or miss when it comes to customer service. I can recommend this one (on SE 17th x Holgate).

David K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven K. 
Évaluation :
5

Service was excellent

ANTHONY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles R. 
Évaluation :
2

Have vehicle ready on time, had to wait 45 minutes from scheduled time until vehicle is ready

Carter Y. 
Évaluation :
5

great, efficient, friendly service. great value.

Jim C. 
Évaluation :
5

An overall excellent experience renting a UHaul van for moving. Merci.

Jeanne C. 
Évaluation :
3

Honestly, go back to what UHaul used to be. I have been a customer all my life (I'm 52 years old) and after this last experience I won't be. Somehow my reservation was for online pickup which I did not want. I spent over 2 hours calling for help and no one could give me a solution which delayed my move.

chris F. 
Évaluation :
2

you might consider leaving a users manual in the car, for people that aren't as familiar with the automatic form of labeling the gears. and perhaps warn them of the blind spot in vision in the diagonal. this van is ideal for moving things in storage. I'm grateful for the opportunity to be able to use this vehicle. Merci.

Jeanne C. 
Évaluation :
4

The only thing is that the van's dashboard had an "oil change needed" message. I did report that to the office before I left and there were no other vehicles on-site, and we were assured that it would be fine. However, I was surprised at the gas mileage and wonder if the van needing an oil change might have impacted how the car was running? We drove approximately 60 miles and the care went through almost a half a tank of gas.

Lisa T. 
Évaluation :
5

Super nice and professional, great experience

Marissa Z. 
Évaluation :
5

I reserved the truck online to save time, uploaded documents, etc. Was given the choice to check in with person, or do self check out. I chose person. When I arrived, I was told in-person check in was not an option, and I had to do self-check out. So, standing in the parking lot, and fussing with my dumb phone, I had to create an account and do everything while standing next to the truck. Such a pain in the butt. I wasn't able to provide any documents there (because they were all at home), I provided phone numbers for verification, and it felt like it took forever to get verified because I was standing in the parking lot the whole time. I wish I had been told online that my only option was self-check, and I could have completed it all from home before I even got there.

Crystal T. 
Évaluation :
5

Jeremy who works at this location was SO helpful! I was having difficulty doing my online contactless check in and he helped walk me through all of it and eventually transferred my reservation over to a physical one so I could pick up my van. He was kind and totally helped me out on a stressful day! He rocks!

Amelia A. 
Évaluation :
5

The location was great and the person working there was helpful. I had problems with check in, though. The app wouldn't give me the "check in" button and that took 10-15 minutes to show up. Then the confirmation process got fouled up because the app got confused about my phone numbers. I had JUST rented a van the day before. Maybe allow the confirmation process to last more than one day or even a week.

Alexander N. 
Évaluation :
5

This site for rental and storage is always efficient, timely, and welcoming.

Marco A. 
Évaluation :
3

We were under the impression that the online checkin would be the only thing we needed to do, and we could drive away soon after the scheduled pickup time. It did take us about twenty minutes to complete the process that started after the “Pickup your truck” button was clicked, which wasn't a problem other than we weren't expecting it and did end up needing to extend the rental time. It was really easy and free to do this, and when we decided we needed some moving help as well, it was easy and the movers arrived within a couple of hours. I would definitely recommend this as a simple and affordable way to move, although I would definitely add a few hours to the initial reservation. It costs the same regardless, and the representative we talked to on the phone was helpful and nice.

Lisa F. 
Évaluation :
5

Thank you for everything and making my move go smoothly during this crazy time we are experiencing during 2020.

Rattyda C. 
Évaluation :
5

The gentleman working was so helpful when I had some trouble getting the self-rental to work on my phone. I would definitely go back.

Porter P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim F. 
Évaluation :
5

Super quick and easy, and everyone was very friendly.

Jason D. 
Évaluation :
5

Everything was great, thank you.

Andy S. 
Évaluation :
5

i cant think of anything i think your doing outstanding job already

maurice M. 
Évaluation :
5

Everything was fine. Thank you.

Mark G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cheryl H. 
Évaluation :
5

Good place Great service DanO

Dan O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick B. 
Évaluation :
5

The rep who handled my reservation was so kind, helpful, and informative. A wonderful experience!

Alicen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA M. 
Évaluation :
5

Great, prompt service on a Sunday ! Checked us back in a our receipt was in email first thing Monday. Thank you Stor Room !!

Mark J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariah W. 
Évaluation :
5

Great service!

James F. 
Évaluation :
5

This is by far the best U-Haul location I've ever been to. The guy who works there is super nice and professional. Its easy to pick up and drop off, and the trucks are always well maintained. I always try and rent here if I can.

Paul S. 
Évaluation :
5

I had a great experience using Stor Room Mini Storage on Holgate! Mishka was amazing and helped me out quite a bit. Everything was streamlined and efficient. Thanks for making the move a little easier!

Betsy H. 
Évaluation :
5

Excellent customer service; accurate and on time. Good equipment.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

raymond C. 
Évaluation :
5

Keep doing what you do.

Salvador P. 
Évaluation :
4

Improve the app. It would not load the pictures required.

Lonny P. 
Évaluation :
5

Staff at SE 17th and Holgate location are terrific! Contract explained clearly upon arrival, help with vehicle questions as needed, and patience with customer's needs. Je la recommande fortement.

Debbie D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wendy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Nicole and Jeremy were so helpful and friendly! Thanks for all the help.

Lisa T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica B. 
Évaluation :
5

Awesome receptionist!

Kathryn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky G. 
Évaluation :
5

The lady at the front desk was great.. Informative, friendly and kind.. The whole transaction was great.

Douglas R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica B. 
Évaluation :
5

Nicole was awesome.

Patricia W. 
Évaluation :
5

Monica was great. Nicole was great. Monica re-evaluated the invoice, where a gas charge had been misapplied. She promptly refunded for that charge and followed up by way of phone and sent corrected invoice. Excellent customer service! Only issue I had was van smelled like dog and my allergies were going berserk as result.

Lori S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sally B. 
Évaluation :
5

Could not be better!

Lynn M. 
Évaluation :
5

All was good!

Arthur T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter K. 
Évaluation :
5

Monica was quick to accommodate us, even though I got the rental location wrong. The truck was spotless and well maintained.

Kristina V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rain H. 
Évaluation :
3

The app process was problematic and I had to call in, which defeats the entire purpose of tge app and that location. Also, I was charged for the pads I didn't use and for a dolly I didn't order. I had to ask for a credit, which was given, but frustrating. The truck ran fine but sounded like it was dying.

Deanna J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather G. 
Évaluation :
3

Again, the people were nice and friendly, but I basically just dropped the truck off.

Susan F. 
Évaluation :
5

The location was good, but the rental process was horrendous. Took me a half an hour on my phone just to get the keys into my hand.

Tyler B. 
Évaluation :
4

Truck was not ready at time we reserved at original rental location. Had to locate a truck at another location, so lost quite a bit of time waiting and running around. Employees at both storage locations were very friendly and helpful, but I feel U-haul should compensate me for my time lost due to another renters disregard for their return time. Looks bad for U-haul. I would rate the rental location experience fine, but the overall U-haul experience "below average"

Eric D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmel C. 
Évaluation :
4

Service was very professional, cheerful, friendly, and kind in addition to being effective and efficient :~))

Io B. 
Évaluation :
2

I got chargered for 3 gallons of gas even though I only went 7 miles. I've used uhaul for short trips many times and I've never been ripped off like this before.

Jessica L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hannah C. 
Évaluation :
5

The ladies at the front desk were great and provided excellent guest service.

Russell T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sophia F. 
Évaluation :
4

The check in was a little challenging and my reservation cancelled itself. Agent on the phone was able to help but the process is kind of clunky. Good once I got out?

Kyra C. 
Évaluation :
5

Easy check in and great customer service. Would definitely rent again.

Arnold S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

beth B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Naomi B. 
Évaluation :
5

have a step or running board into the cab

NINA S. 
Évaluation :
5

Staff were very helpful and professional. Would recommend using services just because of staff there.

margaret J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taniva B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICK L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron T. 
Évaluation :
5

The employees at this location are really friendly and helpful. I very much enjoy how professional and courteous they are.

Patrick C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Akshay P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ross K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron T. 
Évaluation :
5

The staff was very. Helpful in making it so we could get the truck on a time that worked for our schedule.

mary W. 
Non reviews have been submitted for this location.

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