Évaluations des clients Stor Room Mini Storage Holgate

Great service, always so nice and the establishment is really clean!

Best customer experience I've had in years!

Helpful, friendly, and professional staff at this small, local U-Haul office. I rented a 15' truck for a local move and everything went smoothly. Judging from reviews, local U-Haul franchises can be hit or miss when it comes to customer service. I can recommend this one (on SE 17th x Holgate).

Service was excellent

Have vehicle ready on time, had to wait 45 minutes from scheduled time until vehicle is ready

great, efficient, friendly service. great value.

An overall excellent experience renting a UHaul van for moving. Thank you.

Honestly, go back to what UHaul used to be. I have been a customer all my life (I'm 52 years old) and after this last experience I won't be. Somehow my reservation was for online pickup which I did not want. I spent over 2 hours calling for help and no one could give me a solution which delayed my move.

you might consider leaving a users manual in the car, for people that aren't as familiar with the automatic form of labeling the gears. and perhaps warn them of the blind spot in vision in the diagonal. this van is ideal for moving things in storage. I'm grateful for the opportunity to be able to use this vehicle. Thank you.

The only thing is that the van's dashboard had an "oil change needed" message. I did report that to the office before I left and there were no other vehicles on-site, and we were assured that it would be fine. However, I was surprised at the gas mileage and wonder if the van needing an oil change might have impacted how the car was running? We drove approximately 60 miles and the care went through almost a half a tank of gas.

Super nice and professional, great experience

I reserved the truck online to save time, uploaded documents, etc. Was given the choice to check in with person, or do self check out. I chose person. When I arrived, I was told in-person check in was not an option, and I had to do self-check out. So, standing in the parking lot, and fussing with my dumb phone, I had to create an account and do everything while standing next to the truck. Such a pain in the butt. I wasn't able to provide any documents there (because they were all at home), I provided phone numbers for verification, and it felt like it took forever to get verified because I was standing in the parking lot the whole time. I wish I had been told online that my only option was self-check, and I could have completed it all from home before I even got there.

Jeremy who works at this location was SO helpful! I was having difficulty doing my online contactless check in and he helped walk me through all of it and eventually transferred my reservation over to a physical one so I could pick up my van. He was kind and totally helped me out on a stressful day! He rocks!

The location was great and the person working there was helpful. I had problems with check in, though. The app wouldn't give me the "check in" button and that took 10-15 minutes to show up. Then the confirmation process got fouled up because the app got confused about my phone numbers. I had JUST rented a van the day before. Maybe allow the confirmation process to last more than one day or even a week.

This site for rental and storage is always efficient, timely, and welcoming.

We were under the impression that the online checkin would be the only thing we needed to do, and we could drive away soon after the scheduled pickup time. It did take us about twenty minutes to complete the process that started after the “Pickup your truck” button was clicked, which wasn't a problem other than we weren't expecting it and did end up needing to extend the rental time. It was really easy and free to do this, and when we decided we needed some moving help as well, it was easy and the movers arrived within a couple of hours. I would definitely recommend this as a simple and affordable way to move, although I would definitely add a few hours to the initial reservation. It costs the same regardless, and the representative we talked to on the phone was helpful and nice.

Thank you for everything and making my move go smoothly during this crazy time we are experiencing during 2020.

The gentleman working was so helpful when I had some trouble getting the self-rental to work on my phone. I would definitely go back.

Super quick and easy, and everyone was very friendly.

Everything was great, thank you.

i cant think of anything i think your doing outstanding job already

Everything was fine. Thank you.

Good place Great service DanO

The rep who handled my reservation was so kind, helpful, and informative. A wonderful experience!

Great, prompt service on a Sunday ! Checked us back in a our receipt was in email first thing Monday. Thank you Stor Room !!

Great service!

This is by far the best U-Haul location I've ever been to. The guy who works there is super nice and professional. Its easy to pick up and drop off, and the trucks are always well maintained. I always try and rent here if I can.

I had a great experience using Stor Room Mini Storage on Holgate! Mishka was amazing and helped me out quite a bit. Everything was streamlined and efficient. Thanks for making the move a little easier!

Excellent customer service; accurate and on time. Good equipment.

Keep doing what you do.

Improve the app. It would not load the pictures required.

Staff at SE 17th and Holgate location are terrific! Contract explained clearly upon arrival, help with vehicle questions as needed, and patience with customer's needs. Highly recommended.

Nicole and Jeremy were so helpful and friendly! Thanks for all the help.

Awesome receptionist!

The lady at the front desk was great.. Informative, friendly and kind.. The whole transaction was great.

Nicole was awesome.

Monica was great. Nicole was great. Monica re-evaluated the invoice, where a gas charge had been misapplied. She promptly refunded for that charge and followed up by way of phone and sent corrected invoice. Excellent customer service! Only issue I had was van smelled like dog and my allergies were going berserk as result.

Could not be better!

All was good!

Monica was quick to accommodate us, even though I got the rental location wrong. The truck was spotless and well maintained.

The app process was problematic and I had to call in, which defeats the entire purpose of tge app and that location. Also, I was charged for the pads I didn't use and for a dolly I didn't order. I had to ask for a credit, which was given, but frustrating. The truck ran fine but sounded like it was dying.

Again, the people were nice and friendly, but I basically just dropped the truck off.

The location was good, but the rental process was horrendous. Took me a half an hour on my phone just to get the keys into my hand.

Truck was not ready at time we reserved at original rental location. Had to locate a truck at another location, so lost quite a bit of time waiting and running around. Employees at both storage locations were very friendly and helpful, but I feel U-haul should compensate me for my time lost due to another renters disregard for their return time. Looks bad for U-haul. I would rate the rental location experience fine, but the overall U-haul experience "below average"

Service was very professional, cheerful, friendly, and kind in addition to being effective and efficient :~))

I got chargered for 3 gallons of gas even though I only went 7 miles. I've used uhaul for short trips many times and I've never been ripped off like this before.

The ladies at the front desk were great and provided excellent guest service.

The check in was a little challenging and my reservation cancelled itself. Agent on the phone was able to help but the process is kind of clunky. Good once I got out?

Easy check in and great customer service. Would definitely rent again.

have a step or running board into the cab

Staff were very helpful and professional. Would recommend using services just because of staff there.

The employees at this location are really friendly and helpful. I very much enjoy how professional and courteous they are.

The staff was very. Helpful in making it so we could get the truck on a time that worked for our schedule.

Fantastic

would like to c more pickups at this location.

Arrived at location for 2:00 van rental. Office was locked with a sign that said "Manager on Premises- will be back shortly". Waited until 2:30 when Jeremy (the assistant manager?) drove up in his car and apologized that he had to run to the bank. I asked if he was not aware that he had someone with a reservation and he simply replied that he forgot to hit refresh on the computer before leaving to check. In the end, I wasted 30 minutes waiting for Jeremy while my 2 employees wasted 30 minutes each sitting at a warehouse waiting for me to arrive with the van. Still billed the full rental charge ($31) despite being aware of the problem. Not a good policy.

I drove 6 miles and was charged for a gallon and a half of gas. You won't pick up the phone to listen to a complaint. I won't be doing business with you in the future.

So easy and the service was OUTSTANDING!!!

grate I've rented from this location 3 or 4 times.

The staff member who helped me was very friendly and helpful. The way she interacted with other staff was professional, kind and thorough.

I arrived a few minutes early, before they were even open, but the truck was all ready, so was the paperwork, and I was out on the road in 10 minutes. Awesome experience!

always great service friendly and fast only one i go to.