Arrived at 5:30 for truck share to pick up some furniture in Merrimack at 6. The keys to my rental were not left for me. And when trying to proceed on the app it told me the keys needed to be handed to me. With the store being closed, I had to call the after hours line, then was transferred around to two other lines and on hold for 40 minutes. In the end, customer service had to send me to a location 25 minutes away to get an available truck share. This put me at about 30 min and 20 mi out of the way from my destination instead of 5 mi. Ended up costing me more because of an error someone else made. And I was over an hour late to my schedule furniture pickup. This whole ordeal ending up taking me 3 hours when it should've taken 1. Very frustrating.Olivia R.
Customer Reviews for Stor U Self of Goffstown
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Rental process is a bit slow, ironically due to modern technology such as uploading photo of license. Simple photo copy would be faster in this instance.WESLEY R.
Did not enter the location. Was just dropping off. But I did have a couple of telephone conversations with Ralph. He was very helpful.Sheryl M.
Le client n'a pas laissé de commentaire.DAN H.
Great peopleDANIEL M B.
Le client n'a pas laissé de commentaire.ronald W.
Le client n'a pas laissé de commentaire.JOSE R.
We did the order through the mobile thinking it would be a little easier or faster than going into the office but we weren't thrilled about that part. Everything else was great!!!Gary B.
Le client n'a pas laissé de commentaire.Joshua W.
Le client n'a pas laissé de commentaire.clariice L.
Le client n'a pas laissé de commentaire.richard M.
Excellent service à la clientèle. The truck was exactly what I neededWilliam M.
Le client n'a pas laissé de commentaire.John E.
Customer rep seems a bit racist to me. She was on the phone complaining to a phone company that every time she calls she gets someone who doesn't speak English. Then after I showed her my phone with the truck I needed keys for 24/7 pick up she resorted to say that she needed check on the computer to see which box the key was in which I knew was a lie. She was just checking to see if the truck was payed for. Then she got a key from behind the desk that was not in a box like I predicted. I would have to be a very good hacker to be at a location with a truck at that location in app requesting keys. I've been to this location about 5 times. I never feel welcome there. I only go there sometimes because the truck I need is there otherwise I try to avoid it.JOSHUA B.
Le client n'a pas laissé de commentaire.dustin S.
Woman at this location was extremely helpful and accommodating. Best UHaul experience we have ever had.James F.
Patty made the return process quick and very easy. Greatly appreciated!Peter B.
No improvement needed as far as I can sayMichele R.
Le client n'a pas laissé de commentaire.richard C.
Le client n'a pas laissé de commentaire.AMIE L.
Le client n'a pas laissé de commentaire.Margaret F.
Le client n'a pas laissé de commentaire.George S.
Le client n'a pas laissé de commentaire.Chris J.
Le client n'a pas laissé de commentaire.Blair M.
Theresa is awesome with customers, including the people ahead of me in line!Chance C.
Le client n'a pas laissé de commentaire.Allman D.
Quick friendly serviceCharles H.
The ice was not completely removed from the top of the vehicle.TRACEY L.
Le client n'a pas laissé de commentaire.Shelley R.
Great crewRoger F.
Le client n'a pas laissé de commentaire.John Z.
Great place for truck rental and storage needs. Amazing team! Easy to communicate. Great experience!Ludmila B.
Le client n'a pas laissé de commentaire.Robert R.
Great serviceRoger F.
Le client n'a pas laissé de commentaire.Eliza P.
Le client n'a pas laissé de commentaire.John G.
Le client n'a pas laissé de commentaire.Jedd B.
Le client n'a pas laissé de commentaire.AARON F.
Le client n'a pas laissé de commentaire.Benjamin C.
Le client n'a pas laissé de commentaire.Paul R.
When a reservation is confirmed, make sure it's really confirmed. Mine wasn't. 7am pickup wasnt ready for me so had to wait for the office to open at 9am.Michael M.
Have the equipment I ordered ready for me.Ryan C.
Self drop off.WALTER R.
The girls working at this U-Haul location were extremely helpful with getting me set up and knowing exactly what I needed to do when returning it. I would definitely use them again!!Michel B.
I have used Stor U Self numerous times to rent a UHaul. Theresa and and Patti are 1st class when it comes to service. I have been more then satisfied.everytime. .RICHARD B.
Le client n'a pas laissé de commentaire.Leo Q.
Le client n'a pas laissé de commentaire.Wayne M.
Le client n'a pas laissé de commentaire.al F.
Not a thingErik M.
Le client n'a pas laissé de commentaire.Brian H.
So appreciative of the attentive staff who always has my rental vehicle ready to go! Excellent customer service and always choose this location first.Amanda C.
Theresa a Store-Ur-Self at 6 Tatro Drive in Goffstown, NH is the BEST!Mary F.
Le client n'a pas laissé de commentaire.charlie N.
Le client n'a pas laissé de commentaire.ANASTASIA H.
Le client n'a pas laissé de commentaire.Mark W.
Le client n'a pas laissé de commentaire.Ryan K.
Le client n'a pas laissé de commentaire.ADAM B.
The woman who help me was great. Very friendly and helpful and very quick. I was in and out fast.Mark W.
Le client n'a pas laissé de commentaire.Daniele G.
Le client n'a pas laissé de commentaire.Sara S.
Make sure everything is in the truck to ordernorman B.
Le client n'a pas laissé de commentaire.mike M.
Le client n'a pas laissé de commentaire.Daniel F.
I don't know, everything was just great.Richard G.
Le client n'a pas laissé de commentaire.jeremy V.
Reliable, great to communicate with, clean vehicles, and easy to use. Very happy with the service and use this location as my priority Uhaul rental place.Amanda C.
Le client n'a pas laissé de commentaire.Dominic J.
Le client n'a pas laissé de commentaire.Franklin A.
Very nice experienceWilliam M.
Le client n'a pas laissé de commentaire.tim P.
Excellent customer service. Super fast and easy transaction. Thanks Theresa!Amanda C.
Theresa is always willing to help the customer. She and the group at stor u self is fantastic!al F.
Le client n'a pas laissé de commentaire.Sandra F.
Le client n'a pas laissé de commentaire.carolyn P.
Le client n'a pas laissé de commentaire.Nancy L.
Le client n'a pas laissé de commentaire.Paul P.
Stor U Self in Goffstown is awesome! Theresa is terrific to work with. Very personable, helpful, and friendly. I would recommend Theresa and Stor U Self to everyone!nancy C.
Staff was not trained to rent a trailer. Waited for certified staff to be called off duty to rent the trailer. Trailer was not swept clean. Staff checked the lights and signals but not the door. Trailer brake did not work. I hope the crimped fourth pen for the trailer brakes did not damage my truck's 4-pen plug. Not at all like the experience I had renting four (4) 26' trucks this year so far.RANDALL S.
Le client n'a pas laissé de commentaire.kelly B.
Staff is very friendly and helped with me with all my needs during relocationCharles M.
Le client n'a pas laissé de commentaire.amy S.
Excellent vehicle.GARY M.
I was not told that my truck pick up was at this location. I went to another location where I initially signed up for the truck to find out it was not there. After calling a couple of places, the confusion was cleared up. U-Haul should have better communications. Tatro Drive location did an excellent job getting me the truck.Louis D.
Great service ,proffesional customer service ,I would come another 15 mile to be serviced from this location. Rather than my near oneMohamed M.
Theresa is amazing and I never had to worry about anything! I made it safe and sound.lyn Dee E.
Le client n'a pas laissé de commentaire.richard S.
Excellent service by the staff during the reservation process. Also, the service during pick up and drop off was excellent.Lisa E.
very friendly staffrobert A.
Le client n'a pas laissé de commentaire.Wendy A.
Very nice and friendly staff.Theodore H.
Excellent customer service! Very personable, friendly and helpful at the point of sale. Cargo Van was easy to drive. Extra insurance was recommended and very affordable.Mary F.
Le client n'a pas laissé de commentaire.wayne R.
It was a very wonderful experience. The manager even stayed late to check my rental back in so I could have the final invoice. This is the second time I have rented from them and they always go above and beyond to assist their clients. Great job to both the ladies in the office on Saturday 4/21/18. I am pretty sure one of their names was Theresa. Thank you very much for making it fast, easy and very pleasant.Jennifer C.
Le client n'a pas laissé de commentaire.leane K.
Picked up the van at 2:45 in the afternoon, allowed after hours drop off, worked perfectly very convenient and perfect for us getting a couple couches home. Will rent again when needed.David R.
Very friendly and helpful. We needed a specific time frame and they were able to work with us. Will recommend to others!Joseph M.
Le client n'a pas laissé de commentaire.DONALD B.
Le client n'a pas laissé de commentaire.Nora M.
There were not many trucks if any available so our options were limitedStephani O.