Customer Reviews for Stor U Self of Wakefield
(Concessionnaire U-Haul dans le voisinage)

175 évaluations

400 Audubon Rd   Wakefield, MA 01880

(339) 219-6441

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 8h am à 4h30 pm
  • Dim : 9h30 am à 1h30 pm
Heures d'ouverture spéciales
  • 7/4/2022: 8h00 am à 8h00 am

Services dans cet établissement :

Pour nous contacter

(339) 219-6441

400 Audubon Rd
Wakefield, MA 01880

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 8h am à 4h30 pm
  • Dim : 9h30 am à 1h30 pm
Heures d'ouverture spéciales
  • 7/4/2022: 8h00 am à 8h00 am

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Great customer service, the air condition was Broken in my box truck , as soon as the manager found that out he called me, and was apologetic, and let me no he would adjust the price. He took a $100 of the price, they go above and beyond with their customer satisfaction. You really don't see that anymore!

gary D. 
Évaluation :
5

Great experience, super easy. The person at the front desk was friendly and super helpful.

MARK G. 
Évaluation :
5

Rented several times from this location. The staff is

Robert G. 
Évaluation :
4

The reason I rated this location one below Excellent has less to do with the location but more to do with the cell reception required there in order to use the Uhaul app. The contactless app experience was terrible. The app was VERY SLOW and took forever to get through all the steps for BOTH the pick up and the drop off. And of course no one was around to help. The screens kept freezing after every data entry and picture. Next time I for sure will not use the app. Or if I do never at this location. This needs significant improvement.

Paul C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maureen O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alyssa W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam G. 
Évaluation :
1

Rented a Uhaul truck to move furniture. The bed of the truck was filthy, rocks and dirt everywhere which marked up the base of the furniture. Not happy at all.

Joseph P. 
Évaluation :
5

I've used your services several times. The customer service is always awesome! The only complaint I have this time is that the dolly that we were given didn't really work for us….we were trying to move a refrigerator.

WILLIAM B. 
Évaluation :
5

Easy Pickup, customer service very friendly

Robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea K. 
Évaluation :
2

I am emailing regarding order #2935681. I had scheduled the truck for a one-way Boston to New York City move. I picked the truck up on Friday, March 25th from the U-Haul site at Audubon Road in Wakefield, MA, and just dropped it off at the U-Haul drop off at Shell Gas Station at 3260 Broadway NYC. The latch opened three times while I had the U-Haul. This is completely unacceptable, and made moving an even more difficult and anxiety-inducing process. The first time it opened I was had just picked up a desk in Allston, MA. A lady kept beeping so I stopped and she yelled “it's open!” I immediately hopped out, closed it, and went back to my apartment to continue packing. Later that night my brother commented that I should get a lock, to prevent theft. I thought the lock might also help in preventing it from opening again. After purchasing a lock in Wakefield, MA I started my drive to NYC. Luckily, I made it without the latch opening, which could have resulted in serious injuries or worse to those driving behind me. I was extremely anxious and travelled slowly. Upon arriving in NYC and unloading my items, I went to pick up a few chairs in Inwood. On my way, another driver began honking and yelled “it's open!” As I had locked the back latch, I was in disbelief. I successfully got the chairs back to my apartment, and decided not to make anymore trips (though I should have been able to as I had paid for a truck rental to move items until tomorrow morning, March 26th at 9AM). I went to return the U-Haul, leaving from 238 West 101st Street to 3260 Broadway NYC. In the 1,7 miles it took to get there, the latch had opened again. I arrived and purchased gas, then parked the truck with the help of the attendant. Once I finished the U-Haul equipment return and hopped out, I was met with another attendant who asked how my experience with the truck was. I let her know immediately that the truck had opened three times while I had it; she commented that she had noticed the back was open when I entered the gas station. After relaying my experience to both attendants, including that I had used a lock, the attendant who had helped me park said “it should not need a lock to stay closed.” I agreed, as I was never told it needed a lock when I picked it up; I had only purchase one to prevent theft when the truck is parked, not to keep the truck closed while in motion. The attendant who helped me park went and drove the truck; the lady mentioned that he should drive over bumpy roads to see if the truck would open. I had to leave, so I did not get the results of the drive. Regardless, it opened three times while I had it which is three times too many. Two things: - First - Unrelated to the above, why was I charged $42 for SafeMove coverage when I did not elect for this coverage in the online reservation? Please refund in full. - Second - Please refund the full amount of the U-Haul reservation, as this was an incredibly stressful experience. I should have received a fully functional vehicle. Also, though this goes without saying, this truck should be taken off the road immediately until it's fixed as it is a hugesafety concern and liability for U-haul and customers alike (imagine having it open on the highway going 60 MPH with luggage - it could seriously injure somebody, damage their vehicle, or worse). I look forward to your prompt response.

Ericka E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT D. 
Évaluation :
3

Overall the experience was fine, but there was a half full gatoraide bottle left in the trick and they did not have the 10 moving blankets I ordered, nor could they issue me a refund on the spot. I had to call support to get that handled down the road.

Trever C. 
Évaluation :
1

Y'all straight playing talkin bout I owe 1100

THOMAS S. 
Évaluation :
5

Nothing really. That was maybe the easiest 200mile ride in a moving truck ever.

JOSEPH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SENECA J. 
Évaluation :
5

Nothing. It was smooth as possible

Eileen P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA S. 
Évaluation :
5

Eli was great ,very friendly and knowledgeable. Outstanding service!!!!

JOHN RICHARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAMILLE M. 
Évaluation :
1

I was assured by customer service via telephone that the Wakefield u haul location was the closest to my first destination in Boxford and it was not. I had to drive 25 minutes away just to get to the location in Boxford. This ate into my mileage and I was charged the extra mileage fee. Additionally, I was initially told the pick up representative would give me the drop off location depending on the location I wanted to drop off and was instead told to find a pick up place myself after I was done. Not knowing where I was going to drop off and calling several places to drop off added an additional layer of stress during the move

ULISES G. 
Évaluation :
5

Nothing I can think of. The process was easy. The golks were friendly. All good.

RICHARD P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM W. 
Évaluation :
5

The staff was tremendously helpful and made the stressful task of moving relatively painless. Dennis was so helpful from the first inquiry, renting the truck and helping with storage.

LAURA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YVONNE H. 
Évaluation :
5

The cab smelt of cigarette smoke and needed to be cleaned. The size of the truck was shorter than what is listed on the website (12ft 5inches on website, 11ft, 11inches actual) this was a problem because we needed it to be at least 12ft.

Emily R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH W. 
Évaluation :
5

One of the best rental experiences I have ever had. Eli was extremely pleasant and waiting for me when i arrived

ROBERT G. 
Évaluation :
5

The process was so easy from pickup to returning the van. Your staff was very helpful & Was able to make the process go smoothly for us. We will definitely come back to this location! Merci

Donna R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SVEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN A. 
Évaluation :
5

Gentleman at the service counter was awesome .... so helpful and friendly!

MARTHA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISAAC W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL W. 
Évaluation :
5

So easy & quick!! Thx

stacey C. 
Évaluation :
5

Worked with 3 different staff members at this location and each was professional,cheerful and helpful.

SVEN B. 
Évaluation :
3

The website did not work when I tried to return the truck and I was unable to mark vehicle returned on time. at the time I rented the truck I was given a code to return the truck if gate was closed, but was not made aware of website link that would be texted to me. Then was unable to get in touch with customer service for assistance.

KELLY H. 
Évaluation :
5

Location, friendly and knowledgeable staff, great to deal with. This is not my first rental and won't be the last.

EDILSON C. 
Évaluation :
5

Have the owner/manager ASK if customer would like to buy the added insurance instead of just adding it.

RICHARD B. 
Évaluation :
5

The people in Wakefield are outstanding

KAREN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARLAN B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

frances H. 
Évaluation :
5

Came to rent a van and was so impressed with the location I will be getting a storage unit soon.

THERESA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
1

Truck was dirty and had a foul smell like body odor also I was over charged I was told it was $20,9 for truck and $1,59 a mile but when I returned truck I was charged an additional $24 for some reason it was for some coverage that I didn't ask for I went 47 miles which is $74,73 plus $20,9 = $95,63 plus tax I was charged $124 plus change not happy at all

LESLI B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonardo D. 
Évaluation :
3

Although other locations are closer to my home , the help and personality of the owner/operator more than made up for any increased travel time . I will certainly advise friends who live closer to use this location .

EILEEN T. 
Évaluation :
5

Great experience! Brand new van, excellent staff (both at time of rental and return). I would definitely rent from them again if needed

diane S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLIFFORD B. 
Évaluation :
3

The a/c in the truck didn't work there was a steering issue and they're triple charging me for mileage. Very unsatisfied. I had the truck 3 hours and they said I drove 75 miles on 1/8 of a tank of gas.

Christopher S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTANTHONY S. 
Évaluation :
5

Awesome people. Went so smoothly! no waiting

martha D. 
Évaluation :
5

The gentleman we dealt with, Dennis Barden, was wonderful. He was very accommodating and a pleasure to deal with. I will definitely be renting through this branch of Uhaul again

Jarrett F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leticia L. 
Évaluation :
3

It is wrong to advertise a truck for $19,99 and end up charging a customer nearly $90. Your prices per mile are extreme, especially if the customer needs to fill the tank up after use. I would not recomend your services to a friend, instead I would adamantly steer them away from your business.

SILVIA R. 
Évaluation :
5

Awesome people, great equipment, quick, competent service. Who could ask for more?? Highly recommend this location!!

Dennis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander T. 
Évaluation :
3

The pick up through app did not work. We had to go in to the desk and get set up there. Took 30 minutes total. Then they charged us the collision damage waiver without even asking or mentioning it when we didn't want it and had already declined it through the web multiple times.

LUKE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan L. 
Évaluation :
5

I had no idea there was a back up camera in the mirror. I found it too late to use it. No problems though. Also, I did not know that I was going to be asked to photo the inside of the truck or the odometer once finished, so I locked it and dropped the key in the outside box and went home. Then, at home, I read the rental agreement and had to go back to take pictures through the windows and not able to photo the odometer, just remembered the mileage. Overall, a good experience, though.

DAVID R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARI P. 
Évaluation :
4

The mileage cost was not apparent as I was scheduling the rental. Thought the cost was 19,95 per hour and I booked for 3 hours (although returned in 2 hours). Thought there was unlimited miles. At that point I had no choice and had to rent however I would have appreciated more transparency in actual cost.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel H. 
Évaluation :
5

Perfect

ANDRII V. 
Évaluation :
5

Absolutely nothing, it was a very professional experience and I'd rent again.

JAMES M. 
Évaluation :
5

The gentleman at the count was friendly and efficient.

Justin E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

I'd recommend Dennis for all trucking need!

Cheryl G. 
Évaluation :
5

Dennis is extremely professional. I'll always use Dennis with my trucking/storage needs!

Cheryl G. 
Évaluation :
5

A good experience.

Jason P. 
Évaluation :
5

Everything went fine. But, when I noticed that I was charged inadvertently for the CDW, I called for help and and received wonderful service from Kim F. in the call center, who refunded the CDW. Thanks again - will recommend to anyone I know. Very smooth.

Thomas P. 
Évaluation :
5

The clerk was friendly, knowledgeable and eager to help.

Kevin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rondon C. 
Évaluation :
2

The truck was very dirty. Terrible...

Jorge C. 
Évaluation :
1

Gate was closed when we arrived to pick up truck, so we had to reschedule our move.

Justin P. 
Évaluation :
5

Excellent service à la clientèle. Will highly recommend this location and become a regular customer.

Christopher B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOAQUIN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfred P. 
Évaluation :
5

I was very impressed with the customer service by Sharon. She even ran out to the truck after I left to make sure I didn't leave my credit card behind.

JEREMY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew R. 
Évaluation :
5

Super helpful front desk experience, very easy to pickup and drop off, fantastic help. Merci.

Sarah R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren D. 
Évaluation :
1

The lady at the counter was nice and helpful, but that's about it. waiting in a line of 15 people when online it says your truck is ready but you can't find it, not great. Definitely will not ever use this location again.

Christine M. 
Évaluation :
5

Great location with quick access to rental.

Chris C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy F. 
Évaluation :
5

I had a fantastic experience at u uhual of wakefield..Dennis was was fair and very knowledgable and I would highly recommend people to go to this location to rent a truck.

Bryan B. 
Évaluation :
4

Fast & easy, no problems.

David D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Two weekends in a row I needed to return a truck after hours. Staff provided the gate code well in advance so I did not have to chase the information after a long, tiring day. Much appreciated!

Kathryn F. 
Évaluation :
5

Very nice people. One of the best uhaul experiences I've had.

Patrick D. 
Évaluation :
5

I appreciated the phone call well in advance for how to drop off the truck after hours!

Kathryn F. 
Évaluation :
2

Pick up a d drop off process is a mess, in particular, getting through that gate. Storage unit and U-Haul should have better and more effective communication and cooperation. I shouldn't be forced to keep and pay for a truck because it's a holiday and the storage is closed smd my U-Haul is packed with my belongings.

Keith N. 
Non les évaluations ont été soumises pour cet établissement.

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