The staff member should attend a customer service class.Patsy I.
Customer Reviews for Storage 51
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Madison, MS 39110
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 8h30 am à 4h30 pm
- Sam - dim : fermé
Heures d'ouverture spéciales
- 6/24/2022: 8h30 am à 3h00 pm
- 6/25/2022: Fermé
- 7/4/2022: Fermé
- 7/11/2022: 1h00 pm à 4h00 pm
- 9/5/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Joseph S.
this was suppose to be $27 and i was billed $72 please adjustJason B.
Le client n'a pas laissé de commentaire.Patricia R.
Le client n'a pas laissé de commentaire.Chris L.
Le client n'a pas laissé de commentaire.Pamela C.
Le client n'a pas laissé de commentaire.Curtis H.
truck had only half a tank of gasMARY S.
Their COVID policy is terrible. No personal service - everything done over phone. TerribleKenton M.
Le client n'a pas laissé de commentaire.ROBERT K.
This is a horrible U-haul rental place. The experience was pretty traumatizing. Rented a towing trailer and then guy who works there was sarcastic and condensing, We had never rented a tow trailer and had NO idea how to hook it up. He hooked up a few things and said we had to do the rest. I asked him to help us and he said that is why it is called U-HAUL. YOU do it. Terrible unbelievable customer service. You have to crawl under the trailer to hook the chains to your car and the whole lot is huge concrete rocks. Do your self a favor and DO NOT RENT ANYTHING FROM THIS LOCATION.PAUL N.
Le client n'a pas laissé de commentaire.WILLIAM W.
Facility closes at 3pm, location is not ideal, gravel lot seems unsecured. Thank you for mobile turn in process.Steven G.
Thank you for the various offers of "upgrades" during our rental time however we wanted the original asked for 15' truck which is what we ended up with after some discussion with agents. Thank you for asking.RICHARD W.
I only used 44 miles on a 20ft truck. I put 4,5 gallons in it before I returned it and was charged for an additional 3 gallons. According to the internet these trucks get 10mpg. What am I missing here. Also the guy working there is a idiot and not helpful. I've used uhaul many times of the years, but if y'all are going to allow excessive billing practices, I will be renting somewhere else from now on.CRAIG W.
Increase the availability and variety of equipment.MATTHIS P.
Le client n'a pas laissé de commentaire.ANGELA O.
Le client n'a pas laissé de commentaire.Colin F.
Le client n'a pas laissé de commentaire.VERA C.
They charged me a cleaning fee for something I didn't do.REDSHA J.
Excellent place!GERALD K.
Le client n'a pas laissé de commentaire.BRIAN R.
Le client n'a pas laissé de commentaire.Ken C.
Le client n'a pas laissé de commentaire.JOSHUA H.
Extremely friendly, knowledgeable, and professional.Bradley N.
I have rented from several U-haul locations in Ridgeland and Madison, and most of the personnel are not customer friendly. They seam to care whether you rent from them or not. They are not particularly friendly. I'm sorry to tell you this but I don't think customer focus is their strongest trait.WAYNE P.
Le client n'a pas laissé de commentaire.RONALD P.
This may not have been known by the location, so I do not fault them for this...just bad luck. It appears that the tire may have been capped at one time, and shortly after departing the location while driving down the road the cap flew off of the tire...over half of the tire was missing exposing the threads (but the tire was still inflated). Because I was only doing local haul I did not get the insurance...which I should have purchased anyway. I purchased a new tire and had it put on, and continued with my move. I have never had an issue with UHaul prior to this time and this one incident does not change my overall opinion of the company.BRADLY M.
Le client n'a pas laissé de commentaire.DAVID R.
Have someone that will answer the phone when they are having problems to getting access to uhaulMEGAN N.
The representative was okay. Not excellent but not terrible. Took him about 20 min to find my reservation because his computer kept shutting off (I was in a hurry), then proceeded to remind me three times that I could not leave with the trailer without working lights. Which were just fine, even bought a new light adapter from him. It was just the way he kept saying it... wasn't really customer service oriented. But overall, trailer and dolly worked great and were in good condition. MerciTodd S.
Le client n'a pas laissé de commentaire.SANDRA S.
The male at the location has terrible customer service skills. I was charged for 2 days but only kept the vehicle for 5 hours. There was an error with checking the vehicle back in and I had a time stamped call log to show where I attempted to call twice. He refused to assist or answer any questions. It was raining when i retrieved the rental on Saturday and it was parked in the mud. I was charged a 25$ fee because the mud got in the truck (yet this location parked the truck in the mud). The service at the location is horrible and I refuse to ever use them again.Kimbly D.
Le client n'a pas laissé de commentaire.Gary B.
Le client n'a pas laissé de commentaire.RICHARD D.
Le client n'a pas laissé de commentaire.Lester B.
Le client n'a pas laissé de commentaire.Lester B.
Le client n'a pas laissé de commentaire.Paul D.
Le client n'a pas laissé de commentaire.Jonathan H.
The guy running the place is a jerk. Absolutely will not lift one finger to help you. This is the second time I have dealt with him. No more. I will use another location farther away.MARY R.
Le client n'a pas laissé de commentaire.KEVIN S.
I was charged a cleaning fee plus the tax that associates with this! Also I received a dirty 20 foot Uhaul. There was, what appeared to be dog hair all over the storage part of the truck but yet I get charged a cleaning fee. The place is well kept but in my opinion their needs to better customer service as to dealing with the public. Not treating someone like they are just a number. If I was Uhaul I would not let them rent out my equipment, y'all are getting a bad reputation because of them. Good luck to y'all and hopefully other people won't experience this disservice!RALPH L.
When I pulled in the driveway I received a call telling me where to park the trailer inside the fence. I was also told that if I had not folded the blankets I would be charged $2/blanket. After spending a few hundred dollars to rent a trailer and blankets it seems pretty ridiculous that I need to fold the blankets or pay an additional $12. Also, no one came out to help me unhook the trailer which was surprising to me.Joseph L.
Le client n'a pas laissé de commentaire.Robert J.
Best Uhaul experience! We have had several bad experiences and mixups at other locations.LISA A.
Le client n'a pas laissé de commentaire.L B.
Le client n'a pas laissé de commentaire.Mark D.
The drop off site was closed can not really rateJACQUELINE N.
When i went to pick up trailer I was early...20 minutes before pick up time. The place was locked up. No sign indicating the employee was gone to lunch. There was a phone number to call. I called the number four times and text once. No response. I understand that everybody needs a lunch hour, but when you show up to a place of business that has working hours from 10-3 and gives you no indication that they are still in business, it makes you question if they are still around. Especially in a time of Covid where businesses are shutting down. The location needs to post its lunch hours or have employees take lunch at work.Andrew C.
Le client n'a pas laissé de commentaire.IRA M.
Drop off location was tight probably due to their unreasonable office hours. Closes at 3 pm during the week. Storage facility, U-Haul is a second thought. Small parking lot outside the gate. Was crammed pack with returning U-Haul trucks.colin F.
Self service and user friendly.STEPHEN M.
Truck didn't have any gas in itCLEVELAND D.
Your phone customer service is the worst. 30 minutes on hold to be transferred then not helped. SucksBritt M.
Nothing. It was so easy!!Tammy B.
Le client n'a pas laissé de commentaire.Brett B.
The person representing U Haul needs to inform the renter what a day rental is I picked up the truck around 930 am and noticed on the email sent to my phone it was due back at 345 pm the same day. I did not get to finish moving in the U Haul because I could not take the chance on gettin charged another day.James C.
Everything was smooth. Contactless pickup worked well, and even though we had forgotten to bring a hitch/towing kit, we were able to purchase one on site without issue or delay.Benjamin B.
Le client n'a pas laissé de commentaire.Priscilla M.
When I went to this location to pick up my truck I was referred to go online and complete the pick up . I did and had to wait over 1hr to actually get my truck due to the representative not assisting me when I told him I didn't receive a lockbox code to get the keys. The rep acted as if he couldn't complete my pick up so I had to to call the 1800 number only for them to say that he in fact could assist me . After going back and forth for over an hour and half I finally was able to get my truckAelicia T.
I scheduled an online check in to pickup at 8 a.m. When I got to the location to pickup, the truck was locked behind the gate and I had to leave and come back at 9 a.m. when they opened. It set us behind having to pay someone to help us move. Frustrating but it was all worked out.Kelly C.
I think everything went well. I picked up and dropped off at this location.Larry R.
Do online check insEmily C.
Hard to communicate with the manager. He did not inform us that they'd be closed on July 4 even though we told him we may need it for two days. No instructions about what to do when we returned it. They were closed so the trailer was dropped off and a message was left at his phone number.Tony A.
Le client n'a pas laissé de commentaire.MICHAEL H.
Very limited parking outside the fence, after hours.Greg C.
The rocks make it hard to get to the building. The workers are very unconcerned about guest calls and check-ins. They won't even open the gate when you pull up and talk t you from the phone while you sit beside the streets.. I fund this rude and impersonal..Kaleshia P.
Le client n'a pas laissé de commentaire.Kenneth R.
Communication is key. My representative went over everything just to make sure I had what I ordered & for that I give 5 starsEMILY C.
Dropped off the trailer after hoursColin F.
The Best Uhaul Ever!robert S.
I paid for two dollies. I didn't get either, but I still was charged for them. The pads I paid for were just thrown in the back of the truck. The windshield was extremely dirty. When we called the number to ask about how to get the keys, the guy on the phone was unprofessional. Definitely not using uhaul again.Chris D.
Le client n'a pas laissé de commentaire.STEPHEN M.
Le client n'a pas laissé de commentaire.Blair M.
The owner of the site did not offer any assistance. He did confirm that the vehicle was there. That was all.Gary S.
Friendlier/more knowledgeable personnel would be great! When I called to ask about ways to adjust seat height after completing my rental an employee replied, â€œI don't know, you'll have to look at the knobs on the sideâ€, and then hung up.Emily G.
Not cleaned for COVIDSteven N.
The GPS doesn't work at the actual address. You have to drive past the location before it will recognize you on the phone app. Also, there is no way to dispute any damage on the rental truck. The phone app will not let you upload pictures. Other than these issues, it was a breeze using self checkout.Robert B.
This location is completely unprofessional. Twice I have tried to use this location and both times there was no one there during working hours. After calling U-hail on the first visit someone finally showed up. They couldn't attach the trailer so I had to do it. The second time no one was there and they called me later only to insult me for not picking up at some arbitrary time. I was there during open hours and again on one home. The owner called only to insult me and add a charge to my card. If I wasn't moving I would open a U-Haul next door and run this place out of business. Don't waste your time here. This is why people buy there own trailers.Mark M.
Le client n'a pas laissé de commentaire.Frederick R.
Sweep/clean out U-HaulBrian M.
I thought the whole process was very efficient.William B.
I returned a 6' X 12' trailer here. The young man working in the office didn't even come outside and help me unhook it from my van. I didn't walk around the fence to see if anyone was there before I tried to unhook it, but sought him out afterward. He acted as if everything was in order so I left satisfied, but on 3/5 I got a text saying that I owed another $59,92 for an extra day (which I paid, not knowing if it was valid or not - the text said I could contest it also, but I didn't see where I could do that).. Now I'm in the process of disputing it (I don't think it wasn't valid).John P.
Le client n'a pas laissé de commentaire.Jermaine H.
Le client n'a pas laissé de commentaire.Dorothy L.
Le client n'a pas laissé de commentaire.Jaliyaha J.
The rental process took much longer than it should have because the location's computer was broken and their mobile app wouldn't work. For a while I wasn't sure if I would actually be able to rent from that location.Michael Y.
Le client n'a pas laissé de commentaire.chris M.
The gentleman was good and had outstanding customer servicechris C.
Le client n'a pas laissé de commentaire.Bradford A.
Have staff be there, at least on timeRobert S.
Le client n'a pas laissé de commentaire.Karen M.
Le client n'a pas laissé de commentaire.Cayce V.
I was charged $21,4 for an after hours service fee. How do you charge someone a fee when they do all the work. There wasn't anyone there to process the truck or do anything until normal business hours the next day. I even tried to contact the owner the night I dropped it off and there was no response. I will not recommend this location to anyone because of this. In my opinion this is just a way to rip people off. I dropped the truck off, made sure the doors were locked, lights were off, and put the keys and contract in the drop box. I should charge them $21,4 after hours fee for doing this. Not the other way around. I think that is crap after you pay $251 for rental, $45 for insurance, and $53 to refuel.Christopher W.
These people seem like either they don't have a clue what is going on, or they don't care. The young man behind the counter was like a bratty 10-year-old and seemed totally unconcerned about anything. And despite posted business hours, it appears the place is open or closed on a whim. This was definitely not my first truck rental and from experience, it is not a good place to rent.Morgan W.
Le client n'a pas laissé de commentaire.Harold B.
No one on site. DIY onlySteven L.
Keep hiring smiling people's, great job.Allin S.
I went online to book the rental. I copied down the address. The address of the facility was not what I got of the internet. If you have an old address, please take it off the web.Paul B.