Évaluations des clients Storage Authority

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Storage Authority

Cote générale :

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LUIS C.
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Le client n'a pas laissé de commentaire.

Shanayia M.
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Le client n'a pas laissé de commentaire.

James H.
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It was a cluster fuck its to congested the truck was half ass cleaned there was Armor all on the windshield you couldn't see shit and Finger nails on the floorboard And a bloody tissue behind the seat It was fucking Disgusting and the brakes were bad on it took forever to slow down I'll never use U-Haul ever again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

John S.
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On check in app... when it asks to scan in reservation papers, it should allow the ability to upload a photo/screen shot of the reservation paperwork.

ROGER C.
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Le client n'a pas laissé de commentaire.

Jerry D.
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clerk refused to wear mask and was very rude, yet insisted that I wear mask, when I questioned the logic she threatened ro call the male manager, I assume to throw me out, and banned me from the store.That was unnecessary as I will not be patronizing U-Haul in the future

Doris E.
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Le client n'a pas laissé de commentaire.

john B.
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I was sent to this location from a “scheduler” that I spoke with over the phone at Uhaul after having a HORRIBLE experience (that cost me an hour of time that affected my business) with the originally scheduled place for pickup. My only “concern” is that the lady at the Mulberry location knew nothing of that situation nor the promised $50 rebate for my troubles.

Douglas G.
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Le client n'a pas laissé de commentaire.

Helen C.
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Le client n'a pas laissé de commentaire.

Linda C.
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Le client n'a pas laissé de commentaire.

CARLOS R.
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Le client n'a pas laissé de commentaire.

Maykel M.
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Le client n'a pas laissé de commentaire.

Lisa C.
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You guys charged me 94 dollars for 3 hours and 55 miles , what a rip off

Zachary S.
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Customer service needs to be better and this place is a rip off

Ursula F.
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What an excellent service.Wonderful.Thank you.

Michael N.
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Le client n'a pas laissé de commentaire.

DWIGHT B.
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Le client n'a pas laissé de commentaire.

RAYMOND R.
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The owner, Scott House, was rude and inflexible. Acted like he was doing me a favor by taking my business, then the cherry on top... U-Haul corporate double-billed me $297.64 a WEEK before Christmas Eve. Buyer beware but this is theft and is FAR from over.

Yunior T.
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Vehicle cabin smelled poorly and roaches (insects) were present throughout.

Augusto L.
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Le client n'a pas laissé de commentaire.

Rick S.
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The cargo area had dirt in it, had a terrible odor and was infested with German roaches. I had to clean the cargo area with bleach solution in order to feel safe to transport my household belongings just a short distance of 15 miles. The cab area was clean and was acceptable but was very disappointed with the condition of the cargo area.

David G.
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Le client n'a pas laissé de commentaire.

Gene L.
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Le client n'a pas laissé de commentaire.

Edward S.
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Very nice lady there. Appreciated my business!

Robert C.
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The man who was working the counter was very very rude. I would not return.

jaunita M.
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Awesome new place & very nice help,

Christopher S.
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Le client n'a pas laissé de commentaire.

Tony M.
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Le client n'a pas laissé de commentaire.

DAVID F.
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Le client n'a pas laissé de commentaire.

DIANA L.
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Le client n'a pas laissé de commentaire.

Michael S.
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Le client n'a pas laissé de commentaire.

JOSEPH L.
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Didn't the high mileage increase

MICHAEL A.
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When I called about getting information on a round-trip or one way using a truck, either person provided me with accurate information, I felt I was lmisinformed and Uhual was being dishonest, I'm a good customer and always used Uhaul often.

Tony B.
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Le client n'a pas laissé de commentaire.

Helen C.
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Le client n'a pas laissé de commentaire.

Ray P.
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The truck could be a little cleaner. But it wasn't to bad

Helen C.
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Le client n'a pas laissé de commentaire.

Timothy A.
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Scott is a stand up guy !! Very professional, pleasure. To do business with !!!!!

Kurt H.
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Guy was friendly but very short. Kiask was out of order for self drop off, and he was quick to mention that he closed 9 mins prior to my arrival. I was happy to drop it off without his assistance, but this was not an option.

Joshua D.
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Back had pieces of plants and dirt from the plants. Had to sweep out the truck before using. Also my confirmation email had me picking up the truck in one place and the online check-in had me picking it up in another location. Thankfully not to far.

Clarise J.
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We were told to return the truck by 5:00 PM which is on our contract. However, when we arrived the office was closed. After visiting the office the next day and speaking to a representative, we were told that was incorrect information because they close at 4:30 PM. We also presented a picture showing we refilled the gas to where it was when it was received. The representative said he could not prove the picture was valid and insisted the gas was a little under where it was received. We were charged two fuel fees and an after hour fee. He also advised that this location is only a kiosk so we should contact uhaul with any concerns and refund questions.

KEVIN O.
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It would have been an easier transaction if U-Haul's check-in site had been working correctly. Also, having to look for the truck assigned to me was more than tiresome. I first had to locate where on the truck the number was located; then had to check about 6 trucks before I found mine. Perhaps in the future a simple post-it note showing the vehicle's number could be affixed inside to the windshield.

Josephine C.
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Le client n'a pas laissé de commentaire.

Kenneth E.
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I replaced more gas than we used, yet they charged us $77 for gasoline. I've disputed it twice now with no refund. I will hire counsel to pursue this company for their theft and report to BBB if not rectified immediately.

R Dale J.
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Le client n'a pas laissé de commentaire.

Peggy C.
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Le client n'a pas laissé de commentaire.

JOYCE C.
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Friendly fast service

DOUGLAS W.
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Le client n'a pas laissé de commentaire.

Frank M.
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Don't look at a person by color skin Truck was filthy in side windows clean in a year dash was black dirt l clean truck with odor ban. The Truck did not have a full tank . but l filled the tank to go Kissimmee Florida .we got a text on Monday from a representative of u haul saying by the way you never took advantage of your free storage unit for 1month. We did not even know about the free unit until Monday. By then it was to late.we already had a unit.

paul C.
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I have used U-haul services many times before and this was by far the best service and professionalism, I have ever received. Thank You.

LINDA D.
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Le client n'a pas laissé de commentaire.

R J.
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Nothing. Everything was great.

Confesor R.
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n/a

ALVERY L.
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Le client n'a pas laissé de commentaire.

Jennifer S.
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Le client n'a pas laissé de commentaire.

MARC T.
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Le client n'a pas laissé de commentaire.

Noel D.
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Le client n'a pas laissé de commentaire.

Tiara B.
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Le client n'a pas laissé de commentaire.

ELMER H.
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Le client n'a pas laissé de commentaire.

HECTOR M.
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There was an issue with the vehicle, heavy vibration at any speed, possibly needing new ball joints. Definitely needs resolved before renting this particular vehicle to another customer. This does not deter from the great service received at this location. The people were friendly and helpful.

Michel C.
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Excellent service

THOMAS C.
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Everything was great. I even needed to add an extra day, and they took care of it without a problem.

Mark M.
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Le client n'a pas laissé de commentaire.

David V.
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Le client n'a pas laissé de commentaire.

MARYA M.
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The lady who checked me in was friendly and helpful. The man who checked me back in was curt and rude.

richard F.
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I had service charges that Should not have been charged. Your Kiosk website kept malfunctioning and making me rerenter and resend the the same thing over and over...

JOHN P.
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Nothing to add. All aspects top notch

Alexander A.
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Le client n'a pas laissé de commentaire.

BRIANNA D.
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Very slow. There were 3 people there and two just sat around not helping us. We had to wait for the one person to be done so she could help us. She was great, though. The other two just sat talking. Not impressed.

FRANCIE W.
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Truck had roaches in the box and in the cab. Woman working there could have cared less when I told her about them.

Mark Leon M.
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Very good customer service - easy pick up and return - thanks - very fair costs.

charles H.
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ac kept shutting off. Luckily we weren't driving too far. There was a dummy light on dash that would not go off. The office people and location were great!!!!!!

Marisabel M.
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Le client n'a pas laissé de commentaire.

Kristina L.
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Le client n'a pas laissé de commentaire.

Jose R.
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Not keep us waiting. We waited 11 min for admin to get off the phone on a personal call. I expected to pick up to be quick since I registered on line. But it was not. She entered our name wrong did not know how to correct. She was the only one in the office. We were the only clients there. We should have been given her undivided attention

Manuel M.
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First visit to rent And make a reservation of the Equipment the employees were very nasty talking down to people. No customer service interaction. Bossing people around. No greetings coming in stating “what do you want” instead of how can We help you. When I ask questions they gat mad with the impression like don't bother me. The lady was speaking on the phone very loud and the male employee told me to shut up until she was finishing yelling on the phone. PLEASE provide customer service training ASAP. Retire military and now working with the federal government I know that training can solve your situation. Please act fast so not other customers receive this bad customer service treatment and the harassment stops. Thank you.

Crystal H.
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The online process was so easy and the lady we dealt with at Storage Authority was really Awesome!!

JOHN S.
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Le client n'a pas laissé de commentaire.

Paige H.
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I was quoted one thing on uhaul.com and confirmed it. Then got charged an extra 38 dollars for the was the actual price on the receipt

Phillip R.
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The man behind the desk was inattentive and condescending when he chose to speak. It was as if we were a bother by asking questions about the cost and for rental and the fees that accompanied it. He never told us what we're we being charged—we had to wait until after he ran our card and gave us the receipt. I guess not everyone is qualified to offer even the slightest level of customer service. What a joke.

RICARDO C.
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Diane was a awesome customer service representative very professional very informative very courteous

Shirley E.
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Very beautiful place and staff was very helpful

David B.
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Le client n'a pas laissé de commentaire.

steven C.
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Clerk didn't know anything on how do onoine and was no help just said idk

kevin L.
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This was my only experience with u-haul and it was great. customer service was great, hassle free. Didn't care for on line service, was just as easy and fast to deal with them one on one.Only complaint was the milage charge of .79 a mile (steep).

Anthony C.
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Had problems completing on -line information. On- line need to be more user friendly.

Donny H.
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Le client n'a pas laissé de commentaire.

Helen B.
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Le client n'a pas laissé de commentaire.

Ross Y.
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The only drawback is the price for milage. At current $.79 , a mile is kind of strap.

Laura L.
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Le client n'a pas laissé de commentaire.

Ismael G.
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Everything had to be done on the mobile app and it was not clear in some instructions causing me to be stuck in the rain with difficulty making my rental.

larry K.
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Have a personalized note in the vehicle that said this vehicle is ready to go and it's been checked out specially for long distances

Amanda P.
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Have someone there that knows what their doing .

Nona P.
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Very friendly and helpful staff.

James J.
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Le client n'a pas laissé de commentaire.

Robert A.
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Le client n'a pas laissé de commentaire.

SHEREE H.
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Le client n'a pas laissé de commentaire.

RON S.
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Very clean, meticulous about disinfecting! Nice people.

RON S.
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With all of the problems with Corvid-19 going on it was reassuring that the staff at this location kept the counters clean and disinfected.

Non reviews have been submitted for this location.

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