Le client n'a pas laissé de commentaire.Jeff F.
Customer Reviews for Storage By The Sea II
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Brunswick, GA 31520
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 10h am à 4h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Worst customer service that I have EVER received! Was told by our representative that a newer vehicle came in and that we should pick it up a day early. We paid an Uber to drive us to pick up the truck only to have the other person at the desk give it to someone else because "she should have it she's alone and driving far"...so it's ok that the old couple have issues, which we did!!!Paula P.
Le client n'a pas laissé de commentaire.Paul S.
Ordered truck from Darien, about 17 miles from me. But had to drive almost 40 miles to Brunswick to pick up the truck. Really sucked when I reserved the truck in one location but had to pick it up so far away. Should have been ready at the location where I ordered the truck from.Hugh R.
Le client n'a pas laissé de commentaire.Richard S.
We've dropped off and picked up at Storage by the Sea numerous times and each time has been hassle-free.Dennis L.
Le client n'a pas laissé de commentaire.Mary H.
Tina the representative was very rude and not helpful overcharged me on mileageKayla Y.
I was charged 14 dollars for safe move when I did not select it on the reservation. Not pleased to be charged something that I did not want, nor select. I called the Uhaul facility once I received the receipt, and the female worker said the manager would call me back to refund the charge. They have yet to call me.Jamie C.
Provide ramps for pull behind box trailers. Other wise everything was great.Pammela H.
they provide outstanding customer service .steve K.
Everything was great. And customer service...EXCELLENT!!!!!Iveth C.
Le client n'a pas laissé de commentaire.Beverly S.
Nothing comes to mind. I really appreciate the easy access of this facility.Douglas D.
Le client n'a pas laissé de commentaire.Tiyanna E.
Le client n'a pas laissé de commentaire.Mary C.
Le client n'a pas laissé de commentaire.Angela S.
Le client n'a pas laissé de commentaire.Tawana G.
My camper was broken into.tracy h. | Expérience générale
Le client n'a pas laissé de commentaire.Anna H.
Le client n'a pas laissé de commentaire.Raphael D. | Expérience générale
Le client n'a pas laissé de commentaire.DAVID H. | Expérience générale
Le client n'a pas laissé de commentaire.Ledaesha B.
Le client n'a pas laissé de commentaire.Chris S.
They charged me double for my rental and despite three telephone calls to the office they did nothing to attempt to correct the overcharge. Instead I had to call U Haul directly to have this corrected. On a separate note their lobby is filled with taxidermy animals including a stuffed lion and a RhinoKenneth W.
Le client n'a pas laissé de commentaire.steve K.
You're doing an excellent job the way things are nowEvelyn E.
Le client n'a pas laissé de commentaire.StephenCarter J.
Le client n'a pas laissé de commentaire.GEORGE W.
Le client n'a pas laissé de commentaire.Drucy B.
Le client n'a pas laissé de commentaire.JAMES M.
The man the checked me in was rude oddly checking in another but then asked "ma'am may I help you" so I answered that I was there to pick up 4x8 on line reservation. The other gentleman checking out a truck winked as he recognized the checkin guy rude. The check in guy shared that they don't want uhaul there ever "it is only like $50K a year so not work it" There was trash to include masks in the unit. I did not see until i got to open location we did not open before I hooked up and left.Allyn B.
Quick return. He met us in the parking lot. Very friendly.Tammy W.
Excellent service à la clientèle. Equipment was ready to go and I had no problems with it on the road.Leslie K.
Le client n'a pas laissé de commentaire.Nelson C.
process went smoothlyEugene K.
The personnel were very understanding of the complications from when I first got possession of the equipment. They were able to contact the original location, confirm the details, and complete my truck return.Lera D.
Excellent service, friendly staff.Mikell T.
Le client n'a pas laissé de commentaire.Lisa L.
Le client n'a pas laissé de commentaire.HECTOR D.
Everything worked how it was supposed to work.Shane A.
Le client n'a pas laissé de commentaire.Leigh T.
Le client n'a pas laissé de commentaire.Judith P.
The location was convenient, but a bit isolated probably since it was a Sunday.Pauline H.
You allowed the gate to remain open for over a month and SEVERAL units were broken into. You then went back on your word about how much I owed and refused me access to EVERYTHING I OWNED...EVERYTHING!!!!Kenneth W. | Expérience générale
Everything is finePaul R.
Le client n'a pas laissé de commentaire.Joyce P.
When calling at noon to very the night time drop off was ok, they did not even know the truck was there and could not wait to get off the phone.WAYNE B.
The way that the online services are designed for rentals is very poor. The information that is online is not correct most of the time. When you make your reservation online and put your personal information and credit card number, it obviously doesn't save everything because when I went to pick up my truck, the card number had to be entered again. The "express checkout" option isn't helpful at all.FAITH G.
Le client n'a pas laissé de commentaire.DIANE C.
Le client n'a pas laissé de commentaire.HENRY R.
Le client n'a pas laissé de commentaire.Marvin R.
Le client n'a pas laissé de commentaire.Philip E.
Le client n'a pas laissé de commentaire.SHERRY M.
Le client n'a pas laissé de commentaire.DONALD G.
Fine ServiceBill W.
Le client n'a pas laissé de commentaire.Barbara B.
Website had wrong opening hours. Forced to use online check in that ultimately sent me back to customer service representative . Couldn't update mileage. Ended up paying for over mileage.Jerry B.
Steve was a pleasure to work with. THE H REPORT has spoken. HSteve K.
Excellent service à la clientèle. Everything was ready making it quick and easy,Austin W.
customer service with excellent vehicle was everything I expected was happy with the results of my rentalRoger C.
Have great customer serviceEASTER A.
Le client n'a pas laissé de commentaire.DOUGLAS B. | Expérience générale
Originally my pick up was at a vacant business with phone check in pickups however although standing right in front of the building GPS would not see me at the location. Uhaul moved my pick up and things went much betterTracy B.
Le client n'a pas laissé de commentaire.Mary S.
Prices are too high on mileage.. Jesus ChristREBEKAH L.
Le client n'a pas laissé de commentaire.William I.
We rented a 6x12 cargo trailer from the U-Haul dealer, Storage By The Sea II, in Brunswick. Our check in went smoothly. Although we didn't have the smaller ball for our trailer hitch, the representative was very accommodating, while we went to purchase the correct size. I recommend anyone who needs to rent a trailer or truck from U-Haul to use Storage By The Sea II. Their staff are friendly and personal. Both being important qualities we like to see in businesses.Tammy C.
Everything was great beside the truck was way to big for my needs, it is not locations fault, it is UHAUL itself, rental services can be run, I had to spend more money on gas due to wanting a 10 to 15 foot then ended with a 26 ft plus I had to pull my car. These locations do the best with what they got! but UHAUL called me 3 times to tell me that I have one, I don't have one, I have one maybe not the same then told that it is confirmed that I have a vehicle but wanted me to drive hours away to get it. AGAIN i express that the facility staff were very helpful, UHAUL company itself was a horrible experienceJO-ANTHONY T.
Le client n'a pas laissé de commentaire.JAMES M.
Made original reservation online for a small truck. Received confirmation and the morning of my move received text stating that truck was one hour away from our hometown. Original reservation confirmation stated Brunswick. Had to call the Ludowici store to cancel reservation, and spoke with the most helpful UHaul employee ever. She searched for a truck in Brunswick for me, but did not have any luck. I had to log in and make a reservation for a trailer to replace the truck. When we got to the Uhaul location to pick up the trailer, they had one person working. Had to wait a long time to get waited on. Then we had to pretty much go thru the whole application process again. Once everything was signed I was given a number to go find in a parking lot full of trailers. In my opinion, the clerk should have walked outside with us and helped us at least locate the trailer. We were instructed to drive up to the store and honk the horn when finished since he had to inspect. Very poor customer service.Nicole B.
Le client n'a pas laissé de commentaire.Ronald B.
CLEAN IT UPDonald G.
The employee was great! The truck ran terrific. However there was an issue with the front drivers seat being loose and the center storage console area not being fully attached. I was able to accomplish hat I needed to though. Thank-you.David E.
Major breakdown but storage by the sea saved the day. The original location,Cheri's, was a problem. There was no one there nor a sign telling my wife what to do. Major inconvenience.Ashley C.
My storage unit was broken into this week, found out the gate that was suppose to be secure had been broken for almost 2 months now. Several units were broken into and it floods which I was not told that until after it flooded the first time & should have been told because they were well aware that it happens when we have a lot of rain (that came out of one of the employees mouth himself when I came to them after it flooded). They have cameras but it does not cover all the units. They are only at the entrance way. Very unhappy situationRachel O. | Expérience générale
Le client n'a pas laissé de commentaire.John J.
Le client n'a pas laissé de commentaire.Stephen W.
Le client n'a pas laissé de commentaire.STEPHEN W.
Le client n'a pas laissé de commentaire.Sonia F.
Le client n'a pas laissé de commentaire.David H.
Make sure rentals are ready on timeJanay G.
Le client n'a pas laissé de commentaire.William S.
Absolutely do NOT use this storage facility (at leaat not the non climate controlled part(. MAJOR FLOODING ISSUES!!! Over 12 inches of water in my unit completely ruining everything. The water was so high it knocked over my lighter storage totes ans broke irreplaceable family Christmas decor. They never warned or even disclosed of any flooding issues. The manager named Georgia said that the owner was well aware of the flooding issue - not a new issue and he blamed the county for not cleaning the ditch out near units. She said that he received ans $11 000 bill for it one time and that is why he did not have it cleaned (seems a little outrageous to me and a good blame game). They did nothing but offer 1 month free rent for over $8 000 in items lost and irreplaceable/priceless family items being broken due to their negligence and improper business managing. Not to mention the day I got back in town to check on my unit it was raining and water was gathering heavily again in front of 3224 and the neighboring units.Brittany S. | Expérience générale
Le client n'a pas laissé de commentaire.EDITH S.
Le client n'a pas laissé de commentaire.David W.
The vehicle cab had many roaches. I had to spray it with bug spray.Dennis G.
Dropped off after hours. Online return was quick and easy.Charles M.
Le client n'a pas laissé de commentaire.Thomas S.
No one to help lift off the trailer. Pretty heavy for one person to do. If hiring a person to do that isn't cost effective maybe they could provide a jack so anyone could remove the trailer.Brad B.
When first starting the transmission seem to jerk or hard to go into gear but once you got past that point you were good to go. Ran smoothly the rest of the way.Mary Y.
We enjoyed our multiple years with Storage by the Sea ! They were always there when we needed access! My Experience was a very positive experience!CARL G. | Expérience générale
Le client n'a pas laissé de commentaire.Marsha S.
Le client n'a pas laissé de commentaire.Robert K.
never actually received a receipt for the rental- not sure of how much i was charged, need to be more up front and transparent about the amount charged to my card.the personnel at storage by the sea 2 were very cordial and friendly.DAVIDBRUCE D.
Le client n'a pas laissé de commentaire.Arianna N.
Was located in a run down strip mall but I get that's where you have room to store trailers and trucks. Lady inside was nice and drop off was easyJONATHAN J.
Le client n'a pas laissé de commentaire.Ford T.
Le client n'a pas laissé de commentaire.WILLIAM G.
The gentleman helping us is very good and helpful. Great employee.Motte T.
Easy drop and friendly staff.David B.
Gave good directions easy to followJames P.
Le client n'a pas laissé de commentaire.Andy W.
I wish the trucks were cleanAndrew. M.
Le client n'a pas laissé de commentaire.DAVID C.
Storage by the Sea was great. Will use them again.Fred C.
Le client n'a pas laissé de commentaire.DALE C.
Le client n'a pas laissé de commentaire.LARRY T. | Expérience générale
Le client n'a pas laissé de commentaire.Kelly H. | Expérience générale
The lady at the front desk was very unpleasant and nasty as to my questions being asked. She got very defensive and rude. I moved out because of her and went to another storage facility. The man their was understanding and never threaten or spoke to me in a unprofessional manner. Thank you Storage By Sea.Nathaniel B. | Expérience générale
Le client n'a pas laissé de commentaire.JOHN R. | Expérience générale
Le client n'a pas laissé de commentaire.JACK T. | Expérience générale
I used open outdoor storage.it was fine. Also rented truck and supplies .All went wellSusan W. | Expérience générale
Jerry was extremely friendly and very helpful. Awesome move in special.Privacy R. | Premières impressions
We received excellent service at storage-by-the Sea. We got to see the room we had chosen too small. Quickly the next size up was given us.Privacy R. | Premières impressions
friendly and fast servicePrivacy R. | Premières impressions
It was a good experience.Privacy R. | Premières impressions
Dislike: No light in unit, no 24 hour access, no internet bill pay. Friendly staff though.Privacy R. | Premières impressions
Joanne at the storage facility is very nice.Privacy R. | Premières impressions
The staff was very helpful. The facility is clean and secure.Privacy R. | Premières impressions
Everything was perfect.Privacy R. | Premières impressions
Good customer service. The storage space was not an exact 5x5 as advertised. This made it difficult to fit my queen size box springs.Privacy R. | Premières impressions
Very easy move in. Had trouble with gate code and called after hours number and she was very helpfull and understanding that we needed to get the stuff unloaded as soon as possible. GREAT PEOPLE!!Privacy R. | Premières impressions
service was good. However, they could not find the reservation.Privacy R. | Premières impressions
The employees were very friendly & the facility is clean but our locker has a big support in the center so we lost a good bit of space.Privacy R. | Premières impressions
Attendant was very professional and helpful in getting us signed up and moved in to the space. Space was clean. Climate control was better than expected.Privacy R. | Premières impressions