I used the truck share option for the first time. I was late in picking up the truck. Please, please, please send an email letting me know to modify the reservation so I can get the truck. On our third call to customer service, it was fixed.Wes H.
Customer Reviews for Storage Cache
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I had reserved a 26 foot truck but has not been returned yet so I had to settle for a 20 foot truck. Are there penalties for late return so that this inconvenience cannot be repeated?Craig E.
You mad my experience very pleasing!! Paperwork was a breeze & the uhaul did its job perfectly.Raquel P.
Le client n'a pas laissé de commentaire.GABRIEL P.
They charged me 25 dollars for cleaning when it was dirty when we got itjed H.
I was grossly overcharged. Charged for 3 days and only had van for 24 hours. Called immediately and am still going through hoops. Manager is the person who overcharged. I am not happy about this.Amy H.
Check the equipment thoroughly before renting out. ESPECIALLY the battery. We had it die on us right before we needed to move and caused a lot of stress, it was also very hard to get someone to help us.Lyndsay B.
I wasn't asked about insurance coverage, but i was charged for it. It should be a verbal question, not just on the contract. I have rental insurance as part of my auto insurance policyByron B.
Le client n'a pas laissé de commentaire.MICHAEL R.
More after hours pick-up flexibility would be extremely beneficial.clara T.
Le client n'a pas laissé de commentaire.Nicolas O.
Online pick-up system sucks! I was going through the motions for 20-30min and finally went inside Storage Cache for some in person assisting. Once I had a real person helping me out it was quick and easy. But the online tool doesn't work as advertised.Barbara D.
Le client n'a pas laissé de commentaire.Michael D.
Le client n'a pas laissé de commentaire.Lisa R.
They were amazing . Customer service was awesome and so accommodating and very kind .Rachelle E.
Very professional and straight forward. A pleasure to do business with!Gary C.
Excellent service à la clientèle. Some glitches with online system that caused us to have to call for help. Person was very helpful but just took a little longer.Jonathan M.
Le client n'a pas laissé de commentaire.dean E.
Le client n'a pas laissé de commentaire.Joseph B.
The website wouldn't let me check inMisty C.
My experience was excellent. I want to thank the staff person who assisted me on Christmas Eve. You went above and beyond to help when I was having technology problems. Thank you, and keep up the good work Glendon H.
Everything went well and price wasn't terrible!konan L.
Nothing as the folks at Storage Cache are awesome. We will be back to rent with them again.Dave M.
Everything was fineOscar S.
Have more selectionJackson H.
Le client n'a pas laissé de commentaire.Trina L.
Very simple process!Amanda S.
Le client n'a pas laissé de commentaire.Matthew D.
Very friendly and helpful. Clean, comfortable, and secure. Couldn't ask for anything more.mitchell H.
The truck ran good and that's all that matters...the cab could have definitely seen a bleach wipe or two but it got the job done. Daphnia was awesome and had great customer service. I would rent again!Bethany C.
Amazing job thank youMichael S.
Had a flat on the 4x8 U-Haul trailer and U-Haul Emergency Roadside Assistance replaced it first thing the next morning. Otherwise, everything was great. The trailer survived the trip from Alaska to WA. Thank you U-Haul!david H.
Le client n'a pas laissé de commentaire.William L.
Staff is friendly and professional; bring a dog treat for the furry assistant. Service was quick for pick-up and drop-off of truck.Jason E.
Truck has very little fuel, location was difficult to access, and the truck contained trash and cigarettes in ashtray.Diana S.
The staff at this location are very helpful and kind. Would recommend them for sure.Katrina K.
Was told to drop the key, THEN use the website to check in. I needed the key to provide all the requested info on the truck. Also, the passenger side mirror was floppy so I didn't have a side mirror. I duct taped it.Angela C.
When we arrived, the key was not in its proper location. Owner did not answer calls. Wasn't able to pick up the Uhaul, BUT WAS STILL BILLED $79.04, even though I called that morning and spent 20 minutes waiting for a Uhual representative to take my call so I could cancel the transaction. When I asked for a cancellation number, she was not able to give me one. She said she would contact the local owner to cancel the transaction.David D.
Awesome customer service!Omari R.
Le client n'a pas laissé de commentaire.Sean G.
In the past mileage has been included up to a certain amount of travel. This was so expensive, and I don't think I'll use U-Haul again for a move. The fuel alone was $85, plus the daily rental fee of $29.95, plus $.79/mile @ 200 ish miles. The daily rate wasn't prorated based on a 24 hour fee, had I know that I wouldn't have rented for 2 days. I assumed it was similar to a rental car (based on hour / 24 hour period). Pick up location was good, and personal were very nice.Christina B.
Le client n'a pas laissé de commentaire.Bonita R.
Le client n'a pas laissé de commentaire.Lucelia G.
Le client n'a pas laissé de commentaire.Eve M.
Le client n'a pas laissé de commentaire.Cindy T.
Le client n'a pas laissé de commentaire.Cindy T.
Le client n'a pas laissé de commentaire.Cynthia T.
Great experience!!Aaron A.
Good, clean equipment and very friendly service with no hassles. I'll be using this location from now on.justin P.
Excellent all around. Would definitely recommend. Best family run business I've seen.Michelle L.
Very friendly and courteous and willing to help.Noel C.
The only problem I had was checking it in online when I dropped it off. However the employee Forest did an excellent job checking it in for me. I feel very confident in using this location again. Great job Forest. He was very professional and friendly.Casey F.
Le client n'a pas laissé de commentaire.Bobbie L.
Le client n'a pas laissé de commentaire.Charles D.
Le client n'a pas laissé de commentaire.Sandra G.
When I picked up the truck the cab had dried mud caked on the floor and drivers side door. There was also mud on the exterior of the truck. When I brought it back I had swept out the bed but there was still some wet mud in the bed. So I won't argue with the cleaning fee, but if I'm being charged a cleaning fee? It should be clean when I pick it up. MerciRonda F.
I have an extensive relationship with U-Haul I've been renting U-Hauls for about 9 years now this was the worst experience I've ever had with your company the man who rented me the truck did not know how to close the latch on the back door did not realize the latch was jammed so it would not close all the way so I fix that I put the key in the ignition and it fell back out did not need a key to start the vehicle the man was very rude and very inconsiderate of the fact that I was paying so much money for a truck and the truck was not what it was supposed to be I've never rented a truck that was so old this was a 2006 vehicle was not clean it was filthy inside the back of the truck have leaves and mud in it. I would never recommend anyone to go to this person or this location ever again.SUZETTE V.
We had a problem with pick up locations. We were moved to four different locations and given a different time. An hour before pick up we were told that the truck was there, but the person working wasnt going to be there and we would have to wait until the next day. When we said this was not acceptable she moved the location of the truck and downsized the truck. The represetive had horrible phone skills and never did a greeting when calling, she would pick up the phone and ramble without you knowing what was going on. The location we picked up from from friendly, but tried giving us a guilt trip because the person dropping the truck off before us wanted it longer but because of US couldnt. Overall trying to schedule and pick up a truck was a nightmare I never want to repeate.Joseph A.
Le client n'a pas laissé de commentaire.Helen R.
Le client n'a pas laissé de commentaire.STEVEN H.
Le client n'a pas laissé de commentaire.CARL D.
I don't know that much could actually be done. The location was just a little "off the path" and harder to get to than most outlets we've seen. But hey... it's Alaska.John L.
The parking area is very limited. Somewhat tricky to get in and out with a moving truck.Carol H.
Appreciate the professional attitude and experience with this U-Haul location, they were the only local U-Haul to be open during stated hours and have a variety of trucks available. Will definitely use again if we need it!Brianna V.
Le client n'a pas laissé de commentaire.Mark P.
Le client n'a pas laissé de commentaire.Leslie F.
Le client n'a pas laissé de commentaire.Sarah S.
Le client n'a pas laissé de commentaire.Sarah S.
I reserved the U-Haul for 24 hours and 100 miles. We ended up dropping it off 4 hours after we rented it and only put 54 miles on it. Somehow, our reserved rate of $127,67 jumped to $187,67 and all we got refunded was $45.00. I would not rent again from this location. They are nice people, but I can't afford to have over $300 of my money tied up for over a week, because the $127,67 is still pending as of this morning as well.Chasidy B.
All went wellâ€” convenient, friendly, helpful, efficientKathi W.
We live in Palmer, we called the Palmer location but apparently they can't be bothered to do business so we had to deal with the Wasilla location...10 miles from our house. We used over 20 miles on our move just getting to and from the Uhaul store. We didn't even put 40 miles on the truck. Unacceptable. We also did not get a hand truck or blankets, we will be looking for other options next time we need a truck.Darret C.
No need for improvement, excellent staff and location!SEAN R.
These guys went above and beyond the service that is required. I've never felt so happy with a persons professional attitude. Thank you for going the extra mile!!!!Jeremy A.
Le client n'a pas laissé de commentaire.Toni S.
The person who operated the establishment was an hour late.. we we're supposed to pick it up at 9 but he didn't show up till 10. Which put the movers, painters and us behind schedule.Paul H.
Le client n'a pas laissé de commentaire.John S.
Le client n'a pas laissé de commentaire.Mara W.
Le client n'a pas laissé de commentaire.Reid J.
The $19 a day is misleading. A couple hours cost a 1/4 tank of gas and over $40.00. About 20 miles total.Van W.
Everyone was very helpful and knowledgeable.Monica A.
Le client n'a pas laissé de commentaire.CHRISTOPHER G.
Very frriendly and clean. Super quick, gentleman up front is super nice. Would rent again. A++++William S.
I paid for the vehicle with an estimated 20 mile allowance. The cost at that point with insurance was a total of about $56.00. I returned with an additional 7 extra miles on the vehicle over the estimated allowance and even returned the vehicle with an additional gallon and a half of fuel over the original amount and they STILL charged me a total of about $86 bucks. It was a pick up truck I literally only drove to my house and then the dump. What a rip off. Never again.Dominick D.
Great office! Vehicle warmed up and ready on time. Personnel very helpful and friendly. Definitely recommend and will use for future needs. Merci!Ann E.
Great customer service thank youCYNTHIA S.
Ensure the vehicle is operable for dispatch. In this case the truck would not start due to a weak battery and the company did not have jumper cables available to start it. This created a delayed departure.gary G.
Le client n'a pas laissé de commentaire.Corey M.
Your software seems to have an issue, I wasn't in a hurry so it was no problem to wait. If someone else was in a time crunch it could be an issue.GLEN B.