Staff is always friendly and get me taken care of quickly so that I can be on my way!
MICHAEL BIASTOCK
Customer Reviews for Storage Cave Papillion
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I return the rental days early and the establishment was closed for the day. Prior to the drop off we had swept out the back of the truck and remove all personal items from the front as well as clean it out. To my surprise, I was still charge a cleaning fee which I felt was not warranted.
Desiree SmithMartinHave the trucks cleaned inside and out … especially in nice weather.
Douglas MellottThe guy was very helpful
Mitchell NillesVan was dirty inside and out. Agent was friendly and helpful. Lastly, short people like me cannot see to use the lock combo on the locks at the top of the holder. Luckily my companion was tall enough.
PAULA TURPENAucun
jeffery decheineVan was dirty inside and out. Operationally van worked well.
PAULA TURPENThe truck I had stalled on me in the middle of moving and I had to call customer service for help with roadside assistance. It was a very big inconvenience for my family and I and we were unable to complete the move, because by the time we got the truck started, the storage unit had closed and we were unable to get inside the gated area. I definitely would recommend a different rental truck service as this was very unprofessional.
Adrian DavisClerk was very annoyed that I was picking up my truck during a winter storm. Roads were drivable so not sure why he had an attitude and next day when I needed the trailer hooked up for my SUV he was upset I got there 15 minutes before closing.
Lisa HarrisonN/A, great service
Brian WaldronMaybe utilize a odor neutralizing spray in the cab regularly
Anthony RussellGreat job & easy to work with!
Julie FreibergLove the guy in the office!! Very efficient
JENNIFER CURRANLock sucked. Too many pictures need to be taken.
Liam FoyLast time I returned equipment at this location, the operator was very unprofessional and provided zero service. I actually decided to return after hours yesterday to make certain that I didn't need to interact with them in any way.
Paul HickmanThank you for the grace on providing a minor extension to our return time due first snowfall road delays. It would be more helpful if this extension process was easier to coordinate than relying on ringing, perhaps a two hour extension for a proportional rate?
Philip BeanlandDrop off was much better. Very smooth getting the keys back.
Jessica DayFill out your form before you pick up your rental…..I was in the van and headed down the road in 5 minutes!!!
Debby DavisPicking up the truck and dropping it off was done via U-Haul app, which did not work well at all. In fact, it was a nightmare picking up the truck. I will never again rent from this location or any other that dies not have a human being to interact with.
John WilsonThis is my 2nd time Renting a Truck from this Location and I’ve always had Great service On a 1-10 he gets a 10 !!!! Thanks
Reginald StarksJust dropped off didn't go in or speak to anyone
Stephanie WhittakerMet every expectation
LLOYD HORNERAlways a good experience at Storage Cave!
Jeff GinnI have someone available to answer a phone so you can have good communication to drop off
Duane AlveradoThe gas tank was only a little over half full when I picked it up. I miscalculated and ended up returning with a full tank, but wasn't able to be given any credit for putting in the extra gas. You're welcome, I guess, but left a bad taste in my mouth. Also it wasn't swept out and it was obvious a previous renter had been smoking in it (cigarette hole in the passenger seat, ash marks on the ceiling).
Sharona CrittendenAll at Storage Cave was excellent. Would highly recommend this place as a storage facility or U-Haul rental.
Kirt OlsonOn time, help with loading. In and out in a timely manner. All I could ask for!
Michael DamronManager is awesome! The only place I rent a U-Haul from in the Papillion/Omaha metro area.
James SimpsonQuick & easy! Good value. Will definitely keep in mind the next time I have a bunch of stuff to move.
Chris WhitfieldFriendly, fast process, easy to get in and out of lot, return is a breeze!
Brian ChoyeskeCustomer service man was nice, fast and knowledgeable.
Mike WagsterPerfect as always!
tim parkerThe attendant was very disrespectful. Will not use that location again.
Timothy PeoplesDropped off late. No service folks around. I called the next AM, and informed them. it was fine all around.
Peter SmythI was in the dark about confirming return of a trailer. I have rented a UHaul truck recently and received detailed instructions about returning same. I left the trailer as instructed by the manager but no confirmation, etc., was received.
Richard AndrewsSteve was AWESOME !!!
Melissa BosselmanGet the app wokig correctly
josh weimerEverything was prefect
linda kayFast and easy, very friendly
Nick SantoneGreat experience. Easy to work with.
JIM SIMPSONlocation was perfect and the staff was great to work with.
Julie KohrVery helpful staff! Even waited on me to arrive a bit late. Appreciate the extra care.
Julie KohrWas efficient process, easy to setup, good van, drop off was a breeze!
Brian ChoyeskeEverything was great, checking in the truck through the app made things smooth and easy.
JOHN PIEPER