Customer Reviews for Storage Central LLC
(Concessionnaire U-Haul dans le voisinage)

2 318 reviews

3925 SW 25th Pl   Redmond, OR 97756

(541) 923-8030

Heures d'ouverture de l'établissement

  • Lundi au dimanche :
    8h am à 12h30 am / 1h30 am à 5h pm

Services dans cet établissement :

Pour nous contacter

(541) 923-8030

3925 SW 25th Pl
Redmond, OR 97756

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lundi au dimanche :
    8h am à 12h30 am / 1h30 am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

grant W. 
Évaluation :
2

They took their time reporting the drop off, so I got repeated calls from Uhaul about using the dolly beyond the two day rental. The yard worker was very helpful, but the office staff could use some training.

ALFRED R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jake S. 
Évaluation :
5

The facility is clean and seems COVID compliance. Their equipment is well maintained and all lights , New tires and clean when I hooked up to the trailer. The employee helped with the hook-up and all went smoothly. The return went well also the employee did the check return and helped unhook the trailer. I received my receipt via email, and all is good. Great job, and thank you.

Jill N. 
Évaluation :
3

Why was I charged a cleaning fee it was empty? Ridiculous

Chris M. 
Évaluation :
4

Easy to find, well lit and had parking spaces available for after hours drop off.

JEFF M. 
Évaluation :
3

Not much to this situation. I just dropped off the keys and walked out. Nothing to it. I liked that. I must admit that I was surprised I got charged an extra day but I reviewed my contract and reservation and it clearly was for two days and brought it back on the third day.

PATRICK C. 
Évaluation :
5

Excellent employees and excellent facility !! Great experience Thank You

KEVIN MICHAEL K. 
Évaluation :
5

Both delivery drivers were helpful and friendly. Good job!

Gerald L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MONICA D. 
Évaluation :
5

I was very impressed with the friendly staff. It is very nice to have excellent customer service. Merci

JENNIFER P. 
Évaluation :
3

Need to let the customer know that the insurance is 24 $daily and not 24 $for the whole time you have the vehicle and when you bring the truck back that is when the clock stops not just guess and right down 2 days later

Alan L. 
Évaluation :
5

Air conditioner didn't work and it was quite hot.

THOMAS L. 
Évaluation :
1

U-Haul signed me up for spam email. I've received 20 spam emails since giving your company my email. Merci.

ANTHONY A. 
Évaluation :
1

We were scheduled to pick up at 2pm. Ari Ed at 1:55 and it was closed. Sign on door said back at 3. Later find out they close for an hour and a half each day for lunch. Guess it does not matter if they have appointments or not. So we waisted a lot of time waiting to pick up.

TREVOR WADE L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

IRIS JUNE B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

NICHOLAS R. 
Évaluation :
1

When I first tried to return the equipment, there was no personnel there during their posted hours of operation, just a sign saying they would be back at 3:00.

Dennis T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheyenne G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaymie K. 
Évaluation :
5

Great staff

RONALD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elton M. 
Évaluation :
3

Nothing. Your customer service sucks. Even though I reserved a 15' truck way in advance, U-Haul sticks me with a giant 26' truck for a 500 mile trip while it sucked 6mpg which cost me a fortune. Then I was told I had to drop the truck off at a U-Haul location several miles from where it was unloaded, because it was TOO BIG to drop off at the U-haul just blocks away. This incurred further unnecessary expenses for GAS and my UBER ride home. When I called to ask if they could credit me for the extra gas, or the travel, I was offered extra miles. What a joke. I should have listened when my friends told me U-Haul SUCKS! Why reserve a truck if you don't even provide it?

NICOLE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micaela M. 
Évaluation :
5

Staff were very helpful and efficient. Clean facility and clean equipment. Everything was ready on time. Great service! Highly recommend.

Benjamin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN L. 
Évaluation :
5

Great experience, fast and friendly service!

Robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD LOREN A. 
Évaluation :
3

When I picked up the Uhaul, the tire light was on. They filled it with air. By the time I went 20 miles it was on again. I had to call roadside assistance. He found that the valve stem was broken, and stated that they would of heard it when they filled it with air. This put me 2 hrs behind on my move, my mover canceled and I had to do this by myself, plus was out the mover cost, not at all happy with this.

keri C. 
Évaluation :
4

The rental process was smooth.

ANTHONY K. 
Évaluation :
5

My box was not delivered to the right location. Should have went to Bend, Oregon rather than redmond, Oregon

RILEY G. 
Évaluation :
4

In my case everything went smoothly. Timelines were good and adhered to. Communication was good. Received updates all along the way.

Margaret B. 
Évaluation :
5

Very friendly and helpful. No long time waiting to do rental.

KAREN KAY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kaitlyn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY WILLIAM M. 
Évaluation :
5

This is the best Uhaul on the planet. I'd rather drive from Bend to Redmond to rent from them than the Bend location(s)!

Edward M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Edward D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

johnny V. 
Évaluation :
1

This was an atrocious experience from beginning to end. My husband and I had to have the U-boxes packed sight unseen due to medical circumstances keeping us across the country. I was told by the realtor there were 5 U-boxes. When I logged into the U-haul account it said there were 3 boxes. When I called to follow-up on the discrepancy they said there were actually 4 boxes. On multiple phone calls with different people I was informed over and over there were only 4 boxes and I was mistaken that there were 5. They surmised that 5 boxes were requested and only 4 were filled. Fast forward to the boxes being delivered and all of our clothing, shoes, items needed for our jobs were not in the 4 boxes. Oh, lo and behold, there was a 5th box that nobody registered. It took a full month to receive the 5th box. I was charged for the box to be transported (and was subsequently reimbursed), but no action has been taken by U-haul to apologize, to compensate us for the number of days the box was late (50 $per day per the agreement), or to do anything to remotely make this okay. I will never again use U-haul and will vocally dissuade anyone else from pursuing their services. Just abysmal. Very disappointing. Poor communication all around.

Nancy H. 
Évaluation :
5

Clean friendly fast service

DANIEL F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN T Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN PAUL O. 
Évaluation :
5

Service was great and fast, Great Staff, Thanks!

Raul C. 
Évaluation :
2

Was told at booking that truck would be ready at 1:00 PM. arrived at 105 and the office was closed with a sign that said "re-open at 230" at 200 received call asking if I still wanted the truck. The staff (3 people) stated that they were "at lunch". That was just a start of the poor customer service representation they showed. There is also a mismatch of information from "corporate" to the actual rental location.

Joseph C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Monica A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWN D. 
Évaluation :
1

My Uhaul boxes where not scanned in when I returned them (18 hours after I picked them up) causing them to be 3 weeks late. I will not spend one dime at Uhaul again. This was one of the worst products I've ever purchased. We have to sign a contract to use this service, but Uhaul can break it anytime? I know if I were to break the contract they would hold my stuff ransom until I complied. Hands down a horrible experience and a lot of wasted money. Ensuring you stick to the timeline, have the correct equipment at both locations, and a little accountability would go a long way for your future clients; of which I will not be a part of.

Joshua P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER K. 
Évaluation :
5

Great service.

HEIDI BALDWIN R. 
Évaluation :
5

Truck was dirty inside before using. I had to sweep it out and had quite a pile of dirt and debris. Other than that it was a great truck and the overall customer service was fantastic. I will definitely use Uhaul again!

DEREK M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amanda B. 
Évaluation :
3

For some reason I was charged for gas after putting gas back in the truck right before returning. The amount that they had said was in the truck when I picked up the vehicle was incorrect. Rented from uhaul for decades and never had this issue. Was a little disappointed with their gas charge.

CASEY RYAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana I. 
Évaluation :
5

Mark was very helpful found loading help made move go smoothly

ROBERT EMIL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN PAUL O. 
Évaluation :
1

I got way overcharged. I rented a 10' truck for four hours and actually brought it back within three hours. I brought it back fully gassed up but for some reason was charged almost 75 $. I didn't select or want any of the optional insurance but was still charged for that. I could've rented a full size truck from car rental place for that price and would've been able to keep it longer. Last time I rent from uhaul. Next time I'd even pay a stranger with a truck 40 $for less than three hours of their time or like I said before I'd rent from somewhere else before ever using uhaul again. Damn shame when you get quoted an estimate and then it comes back as a charge nearly doubled what I was told. If I can't get reimbursed half of what I paid then I'll have to use Yelp, Google and your own website to share my displeasure and just ridiculous charges which were way different than the quote. I'll refer everyone away from this location and any other uhaul establishment.

RYAN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT K. 
Évaluation :
5

I have used this location twice. They have always been very nice and helpful.

LAMONT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vicki G. 
Évaluation :
3

We booked two movers through this U haul location. Both nice human beings but they were over three hours late! I was notified they were running an hour behind and they showed up 3,5 hours late! I left a vmail for the moving company, no call returned. My husband stopped by the U haul location and was finally able to contact someone. We assisted with moving as they were so far behind. To me it is unacceptable to be that late without calling the client with an update. I could have EASILY picked up the truck myself and started loading it myself. We hired help as we are older and my husband had received a cortizone shot his is knee earlier in the month. Never again will I use this service if this level of customer service, or lack thereof, is acceptable to U haul.

Maureen S. 
Évaluation :
5

The group that unloaded our belongings was personable, careful and terrific to work with.

SCOTT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYNN P. 
Évaluation :
5

We apparently were not suppose to return this van to this location because we got a call a few days later wondering where the van was, the person didn't check it in, but the uhaul caller did contact him and got it straightened out.

TIM A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Darol C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL REX E. 
Évaluation :
5

The Redmond location for us was absolutely great. The people in the office and the move team were amazing. Couldn't have asked for a better experience. Very helpful and always accommodating.

Clark H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN H. 
Évaluation :
5

Excellent service and equipment.

Chryl W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tawni S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE C. 
Évaluation :
5

The drop off location was fine, we had used them before.

Debbie K. 
Évaluation :
5

I was called the night before I was supposed to pick up the truck at 7:05pm. I was told the truck I was supposed to pick up at 7am at the robal location was not available. I was presented with the option to pick up a truck in redmond at 8 or bend at 12:15. I offered to drive into town to pick it up immediately so we could proceed as scheduled. That was not an option as the shops were closed, 5 minutes earlier. I was also told I'd have a manager call me within 48 hrs to discuss the fact i've had this scheduled and guys lined up I had to compensate. I opted to drive to Redmond to pick up a truck at 8am, got in a truck that shook down the road at any speed and felt at best unsafe to drive, to the move at 8:30. At that point, i'd been paying guys for an hour to stand there doing nothing as everything was set for a 7:30 start time. I moved everything, returned the truck in the condition it was received with 1/4 tank of gas as shown in the disputed photo I filled out upon pickup as I was told there were 3/8 of a tank. There wasn't. I used the uhaul link to add my photo. I was then billed for 2 gallons of fuel to "fill it up to rented level", a level at which I returned it. Overall, while the gentlemen at the lot I picked the truck up were kind and professional, it was a pretty poor experience. This is not a negative review of the performance of the rental pickup location. Storage central llc did exactly what they needed to. This is a negative review over processes all together. Had anyone called me earlier, I could have driven to pick up the truck earlier and not lost money paying guys to stand around doing nothing. With extenuating circumstances at location one, if anyone could have stayed late I could have grabbed the truck immediately upon notification there was an issue. Zero corrective action was presented that helped me complete my move on budget. Between that and the lack of follow up phone call to discuss options as presented by the gentleman who called me at 5 minutes after closing, it was exceptionally frustrating.

Nicholas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEONA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY A. 
Évaluation :
5

Fast friendly service!!!

JEFFREY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marissa H. 
Évaluation :
3

I ended up canceling because of the cost. After canceling the UBoxs I checked on a one way trip for a 26ft truck the cost was ridiculous. Not going with UHaul at all.

sarah S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHEN W. 
Évaluation :
4

You guys were great, thank you

BRET M. 
Évaluation :
5

Mark at the facility did a great job in helping me get help to load and unload our 4 u boxes. Every thing that day as related to Storage Central was great. It was completely opposite when we reached our destination at U-Haul on hi 97 in Bend. In fact it was so disorganized we ended up canceling our storage unit at UHaul on 97th and stored elsewhere.

Bobbi M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Shannon S. 
Évaluation :
5

Just keep being professional. Thank you.

LLYOD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert E. 
Évaluation :
3

Do what you said you would do from the start

Fran K. 
Évaluation :
2

Called me literally 5 minutes before my pickup appointment to tell me they had to move my appointment an hour and a half later in the day because they had to go to lunch. I drove an hour and a half just to get to the place, would have been nice to get a little more advanced warning. When you are in the middle of a move there's a lot going on and plenty of other obligations that need to be taken care of, so throwing your whole schedule off by almost 2 hours is a real pain. I even called two days ahead of time and left them a message asking them to call me if there was any issues with the appointment. Never heard a thing. I will say the gentleman that helped us at the counter was nice, professional, and knew what he was doing. I appreciate his help!

KENNETH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald C. 
Évaluation :
2

truck was not cleaned. Storage central had just received the box van from another location 30 min prior to pick up

JOHN K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

YURANI R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRANDT S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACOB A. 
Évaluation :
5

Everything was just perfect.

JIM D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD M. 
Non les évaluations ont été soumises pour cet établissement.

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  • Icône de camion de déménagement
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