Customer Reviews for Storage Central LLC
(Concessionnaire U-Haul dans le voisinage)

2 379 évaluations

3925 SW 25th Pl   Redmond, OR 97756

(541) 923-8030

Heures d'ouverture de l'établissement

  • Lundi au dimanche :
    8h am à 12h30 am / 1h30 am à 5h pm
Heures d'ouverture spéciales
  • 12/25/2021: Fermé
  • 1/1/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(541) 923-8030

3925 SW 25th Pl
Redmond, OR 97756

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lundi au dimanche :
    8h am à 12h30 am / 1h30 am à 5h pm
Heures d'ouverture spéciales
  • 12/25/2021: Fermé
  • 1/1/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Truck was dirty and I was slightly late to pick up my truck and was on hold for an hour and a half trying to get the keys. Once I had the code they did not change it and I could have picked up the truck if I just tried opening the door

Austin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL ALOIS D. 
Évaluation :
2

I reviewed three trucks before I felt comfortable accepting one that I felt was in good condition. The first truck seemed to have a loose front end and the right rear tires were down to the wear tabs, The second truck trailer plug wires were pulled out of the receptacle and the cab wasn't clean. Both trucks had 78 and 79 000 miles on them and both units were 2016 models. Since I was traveling clear across the United States I wasn't comfortable accepting either unit. The unit That I took was a 2020 model with mechanical windows, mechanical door locks, no cruise control and an exhaust leak, this unit only had 26 000 miles. I'm not impressed.

Mark W. 
Évaluation :
5

The site was great. However the corporate office was awful. We waited on hold 35 minutes before we hung up because clearly no one was goin got answer. I ended up having to pay 847 $because our town didn't have a Uhaul and the closest site was 2,5 hours away. When I tried to call corporate to talk to them. No one ever answered. Next time we'll use Budget

FIANNA RAVEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN PATRICK B. 
Évaluation :
5

The relationship from U-Haul to MovingHelp.com to the actual people who help you move is so byzantine, I never knew when I was dealing with whom. It made it very difficult whenever I wanted to check back to my order about a date or an amount or contact someone. I feel like I won the lottery because my move was accomplished with very few hiccups. If something had gone seriously wrong, I feel like the system is set up to make obtaining any accountability nearly impossible. I don't mean that it's intentionally set up that way, but it is the end result, whether by accident or by design. But, even so, I would probably risk it again if I ever had to make a long distance move again (God forbid). This was the only affordable option I found that didn't include me driving a rental truck for days.

Ellen L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CONSTANCE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES N. 
Évaluation :
3

I rented this truck for 2pm and got to location just before 2 and a sign said office closed until 2:40. They did come back to office about 2:30, but I sat and waited for them. Then I know this is separate issue, but went back to office about 3:15 to close out storage unit and they were closed again until 4pm. If you aren't going to be there when people request to rent, don't rent at that time. Otherwise everything fine

Mark D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHRYN MARY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
1

We got charged for stuff we didn't even use. We got a dirty truck that had stuff spilt in it. Rude customer service and that was after another customer and myself had to wait outside.

Brandon D. 
Évaluation :
5

Efficient, effective and essential. Storage central staff is knowledgeable and well seasoned. They provide good customer service and have the best selection of rentals in town.

Mary C. 
Évaluation :
5

We tried to upload existing dings/dents to UHaul W/O success!

DANIEL LOUIS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT D. 
Évaluation :
1

I was promised a truck at the local location then I got an email informing me I'd have to drive 20 miles to get the truck and also return to the same location rather than a local dealer. Truck was pretty dirty also

TERRY O. 
Évaluation :
5

Thanks so much! It was easy and convenient!

ROBERT B. 
Évaluation :
5

Thanks Uhaul! This turned out to be a great option for us based on the size and amount of items we had to pack and move. Renting a moving truck to move the items out of the Ubox and to our home was also a great option as we did not have a vehicle rated to tow the Ubox itself.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUELYN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
3

Gps has no routing to this location.

BRIAN P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jon W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angie A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betty W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN PAUL O. 
Évaluation :
5

Quick and helpful service.

Lawrence L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

William A. 
Évaluation :
5

Very friendly and helpful staff

LISA B. 
Évaluation :
3

the trailer I rented did not have a jack on the tongue so as a single woman, I had to find help to disconnect it . This should have a jack to make it easy for one person to handle when you need to disconnect it.

SANDRA D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
3

Google and Apple Maps led me astray

STEPHEN B. 
Évaluation :
5

The loading and unloading crew in Redmond Oregon and La Quinta CA were both fantastic, energetic and spectacular in their efforts and attention to getting things "just right". Mario's Moving in La Quinta were second to none. Diffidently give them an overwhelming "10".

Steven M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah H. 
Évaluation :
5

Provide lunch coverage so customers won't have to be waiting around.

James R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN O. 
Évaluation :
1

Scheduled pickup time was 5:45 and they close at 5:00. No notification of this fact. That should be communicated when you change locations on your customers. I learned from a previous experience with this location to NOT trust your booking system. My supposed pickup location was Hunt Watch. I avoid the Storage Central location for several reasons. 1: Never know if they are going to be there. 2: Leave for lunch and in this case didn't return until 1:45. Still made me wait outside after returning. 3: You are typically left to yourself to unhook and drop the trailer. 4: Customers seem to be their last priority. I was told to wait until the guy was off the phone and he would move other vehicles and have me back the trailer down the alleyway. I said "he better be fast because I have another appointment and don't have time to wait. I unhooked the trailer and he did come out to lift it off the ball and I left. Wish there was competition for cargo trailers. They would eat your lunch!

Donald V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID C. 
Évaluation :
4

Have live local phone coverage as well as someone in the office to cover lunch breaks.

JAMES R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT JAMES D. 
Évaluation :
5

The U-Haul Truck Share, trying to pick up via my phone was a nightmare. I spent close to half an hour trying to work through the website, was asked to provide several alternative contacts (why would 5 people be necessary?), and eventually was redirected to a page saying it needed to be done in person. The staff experience was great. I will make great effort to avoid using the Truck Share service again.

Curtis H. 
Évaluation :
4

We really appreciate the crew in Redmond, Oregon. They are helpful and we felt did their best to help us during the stress of Covid and moving. Merci.

JOHN HENRY F. 
Évaluation :
5

Awesome people work at this location Thanks 😊

VALLAN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VICTORIA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill G. 
Évaluation :
5

Thank you so much. I can always count on your service no matter where I am in the USA. Keep up the great work.

LEITONI T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JAMES DAVID H. 
Évaluation :
4

Of course 2020 was chaos for everyone so I'll give this location a pass for lass year's....complete failures. This year on more than one occasion, I've been astonished at the level of amazing customer service. Customer Service like this, in an Oregon regulated frenzie was astonishing! "Well done to everyone on both rentals! Great job!"

JEFFERY E. 
Évaluation :
5

They always have the best customer service , Excellent facilities and Great equipment rental Thank you again!

KEVIN MICHAEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LACEY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

grant W. 
Évaluation :
2

They took their time reporting the drop off, so I got repeated calls from Uhaul about using the dolly beyond the two day rental. The yard worker was very helpful, but the office staff could use some training.

ALFRED R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jake S. 
Évaluation :
5

The facility is clean and seems COVID compliance. Their equipment is well maintained and all lights , New tires and clean when I hooked up to the trailer. The employee helped with the hook-up and all went smoothly. The return went well also the employee did the check return and helped unhook the trailer. I received my receipt via email, and all is good. Great job, and thank you.

Jill N. 
Évaluation :
3

Why was I charged a cleaning fee it was empty? Ridiculous

Chris M. 
Évaluation :
4

Easy to find, well lit and had parking spaces available for after hours drop off.

JEFF M. 
Évaluation :
3

Not much to this situation. I just dropped off the keys and walked out. Nothing to it. I liked that. I must admit that I was surprised I got charged an extra day but I reviewed my contract and reservation and it clearly was for two days and brought it back on the third day.

PATRICK C. 
Évaluation :
5

Excellent employees and excellent facility !! Great experience Thank You

KEVIN MICHAEL K. 
Évaluation :
5

Both delivery drivers were helpful and friendly. Good job!

Gerald L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MONICA D. 
Évaluation :
5

I was very impressed with the friendly staff. It is very nice to have excellent customer service. Merci

JENNIFER P. 
Évaluation :
3

Need to let the customer know that the insurance is 24 $daily and not 24 $for the whole time you have the vehicle and when you bring the truck back that is when the clock stops not just guess and right down 2 days later

Alan L. 
Évaluation :
5

Air conditioner didn't work and it was quite hot.

THOMAS L. 
Évaluation :
1

U-Haul signed me up for spam email. I've received 20 spam emails since giving your company my email. Merci.

ANTHONY A. 
Évaluation :
1

We were scheduled to pick up at 2pm. Ari Ed at 1:55 and it was closed. Sign on door said back at 3. Later find out they close for an hour and a half each day for lunch. Guess it does not matter if they have appointments or not. So we waisted a lot of time waiting to pick up.

TREVOR WADE L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

IRIS JUNE B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

NICHOLAS R. 
Évaluation :
1

When I first tried to return the equipment, there was no personnel there during their posted hours of operation, just a sign saying they would be back at 3:00.

Dennis T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheyenne G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaymie K. 
Évaluation :
5

Great staff

RONALD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elton M. 
Évaluation :
3

Nothing. Your customer service sucks. Even though I reserved a 15' truck way in advance, U-Haul sticks me with a giant 26' truck for a 500 mile trip while it sucked 6mpg which cost me a fortune. Then I was told I had to drop the truck off at a U-Haul location several miles from where it was unloaded, because it was TOO BIG to drop off at the U-haul just blocks away. This incurred further unnecessary expenses for GAS and my UBER ride home. When I called to ask if they could credit me for the extra gas, or the travel, I was offered extra miles. What a joke. I should have listened when my friends told me U-Haul SUCKS! Why reserve a truck if you don't even provide it?

NICOLE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micaela M. 
Évaluation :
5

Staff were very helpful and efficient. Clean facility and clean equipment. Everything was ready on time. Great service! Highly recommend.

Benjamin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN L. 
Évaluation :
5

Great experience, fast and friendly service!

Robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD LOREN A. 
Évaluation :
3

When I picked up the Uhaul, the tire light was on. They filled it with air. By the time I went 20 miles it was on again. I had to call roadside assistance. He found that the valve stem was broken, and stated that they would of heard it when they filled it with air. This put me 2 hrs behind on my move, my mover canceled and I had to do this by myself, plus was out the mover cost, not at all happy with this.

keri C. 
Évaluation :
4

The rental process was smooth.

ANTHONY K. 
Évaluation :
5

My box was not delivered to the right location. Should have went to Bend, Oregon rather than redmond, Oregon

RILEY G. 
Évaluation :
4

In my case everything went smoothly. Timelines were good and adhered to. Communication was good. Received updates all along the way.

Margaret B. 
Évaluation :
5

Very friendly and helpful. No long time waiting to do rental.

KAREN KAY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kaitlyn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY WILLIAM M. 
Évaluation :
5

This is the best Uhaul on the planet. I'd rather drive from Bend to Redmond to rent from them than the Bend location(s)!

Edward M. 
Non les évaluations ont été soumises pour cet établissement.

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