Évaluations des clients Storage Depot US Hwy 281

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Storage Depot US Hwy 281

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Liliana T. le

Évaluation :

Truck I rented spent a lot of gas, needs maintenence seems like transmission was not doing automatic shifts on time, the "green" bars were all time only 1 or 2 never higher.

William A. le

Évaluation :

Harlingen customer service - horrible; Brownsville - Excellent. There was a complete display of incompetence in Harlingen, Texas. We reserved a truck a week in advance and confirmed on two separate occasions, including Friday the day before, only to arrive in Harlingen on the scheduled day/time and NO TRUCK. We were told the truck was in Brownsville, Texas (30 miles South)! We never received an email, text, phone call whatsoever that the truck was not available. We spoke to Johnathan at the U-Haul center in Harlingen (off Ed Carey Drive) who obviously had no customer relations training. We had scheduled movers (that we were paying by the hour), but the manager Jonathon showed no sympathy, empathy or concern. We had to drive to Brownsville, Texas to get to the truck we had reserved. This took an hour of our the time in which we were paying our movers not to load.. On the other hand, the Brownsville team was fantastic, understanding and accommodating! I will never do business with u-haul in Harlingen again. It was just a horrible experience; complete incompetence with no concern for customers! We rate the location in Brownsville as excellent, but Harlingen has serious issues. We cannot tell you how disappointed and upset we were about the complete disregard for customer satisfaction.

CLAUDIA M. le

Évaluation :

Great customer experience.

kathleen r. le

Évaluation :

Everything is great! Though the air conditioner in the climate control was at 80, would it be possible to lower the temperature? I understand entirely if not though! Thank you for reading!

Sam B. le

Évaluation :

The place is awesome and management is doing a great job.

Ramiro G. le

Évaluation :

The vehicle was dirty, seem like it had just returned from use... The exterior was muddy, bugs all over the windshield, front end, headlights and interior with trash... Otherwise the vehicle was good in handling, no problems at all on the trip after we cleaned the interior and cleared the windshield and headlights of bugs....

DIEGO G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dale P. le

Évaluation :

Le client n'a pas laissé de commentaire.