Évaluations des clients Storage Depot

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Storage Depot

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David S. le

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Le client n'a pas laissé de commentaire.

Diane C. le

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Le client n'a pas laissé de commentaire.

Sherry R. le

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I received a confusing phone call from them about where to park the vehicle and where else I could return it since the return date was on Sunday it was unclear yet I did figure it out

Dave H. le

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Easy process

Chris C. le

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The attendant on duty was pleasant and helpful. Processed me quickly.

Jess E. le

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Le client n'a pas laissé de commentaire.

Bradley N. le

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I would drop this location for ever representing Uhaul. First my truck is locked behind a secure gate on a day that this place is closed. Then I spend 45 minutes on hold trying to get a way to get inside to access my truck. With no luck, I jump the damn fence. Once to the truck, the key that I was given doesn't work. So, I have to jump the fence again to get out of this place. Afterwards, I try the other trucks that aren't behind the fence and find one that it fits. Now this truck is different than the one on my reservation, so I have to redue all the paperwork on the app to fit the truck that I am going to leave with. When this entire process is complete, I leave the rental place at 10:30. I had arrived at 8:30, 2 hours later. I have an account with Uhaul. The next time I rent from you guys, if that location is still in operations for Uhaul, I will use a competitor instead. Drop these idiots from representing Uhaul, or I will never use you again. It's that simple.

Minnie T. le

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The gentleman who assisted us was very polite and very helpful. Could not ask for anything better!! The lady at Krum was also very helpful and polite. Both places went out of their way to make changes due to the circumstances that kept arising. It was a very stressful time for us and their politeness and willingness to help was something not common these days. Thanks!!!

James W. le

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Le client n'a pas laissé de commentaire.

Julia Y. le

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The truck rattled, squeaked, groaned, squealed and nearly "beat" (shook) me to death. It was very hard to drive. Kept swaying and I constantly had to fight the steering wheel. Our load was full and evenly placed, so that was not the problem with the swaying, and having to fight the steering wheel. Believe the shocks and springs were the problem. Also, know how a diesel semi sounds when shifting gears? That is what this truck sounded like ... Until I realized where the diesel sound was coming from, I kept thinking a huge semi was trying to overtake and pass me. This truck was a Ford vehicle but seemed cheaply made. I have rented U-Haul several times but this was the worse experience ever.

Will H. le

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Everything was done quickly and in a professional manner. Very well run.

Manil H. le

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Le client n'a pas laissé de commentaire.

Ronald B. le

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nothing

Tess P. le

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The staff member was fantastic!!! He made the experience great. I will certainly record this location.

Bud M. le

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No one help me i never moved in

GOMORRHA MICHEL D. le

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Le client n'a pas laissé de commentaire.

Stephen S. le

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Norm provided excellent service in a professional manner. The storage unit self is fantastic

SanJuana S. le

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Didn't get it was to pricy

SanJuana S. le

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Very nice just that the pricing was a little to much but its ok..liked the guy i talked to

Linh N. le

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Good customer service

Kathleen S. le

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Le client n'a pas laissé de commentaire.

Jay C. le

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Le client n'a pas laissé de commentaire.

Tracy R. le

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Once I made the initial reservation, they called to confirm the reservation. Nice and friendly customer service.

Michael T. le

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I did not receive the moving blankets that I paid for. Since they were not open when I picked Jed it up, I had to go purchase some elsewhere on my own. If they do not offer them at this location then they should not be available for them on the website.

JERRY C. le

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Le client n'a pas laissé de commentaire.

Tommy M. le

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The man in office was very nice and knowledgeable on the property operation, Very good choice to use

Kristine E. le

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Great service received. The truck made moving so much easier.

Mark Y. le

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Le client n'a pas laissé de commentaire.

TRACY F. le

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Location is convenient and close to home. Staff go out of their way to help you. Lot and units are always clean and well maintained - no water leaks or bugs/ animals getting into the unit.

Richard P. le

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Took to long to do the check in because of computer issues.

CHRISTOPHER C. le

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On site manager is very nice and helpful.

tamara B. le

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Le client n'a pas laissé de commentaire.

vanessa S. le

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Awesome customer service... I’m a frequent uhaul “flyer “ I’d use this location again and again !!! Thank you so much for being supportive during a stressful time... this location took my anexity about moving away... wonderful experience.. v.s.

Ricarda L. le

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Le client n'a pas laissé de commentaire.

ashley F. le

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Le client n'a pas laissé de commentaire.

Antonio G. le

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Le client n'a pas laissé de commentaire.

Amy S. le

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Le client n'a pas laissé de commentaire.

GOMORRHA MICHEL D. le

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Great customer service!!!!

Andriana W. le

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Le client n'a pas laissé de commentaire.

MIKE N. le

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Le client n'a pas laissé de commentaire.

JUDY S. le

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There are less expensive locations with climate control

claudia R. le

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Dropped off truck the same day of rental and was charged an extra day! Not too happy this time around with the service.

MARY Z. le

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Le client n'a pas laissé de commentaire.

BRADLEY N. le

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The location is great, the people (Norm) were friendly and helpful even thought the Uhaul website said they were open on the 4th they were closed, but he helped me by telling me how to rent anyway. The app however was a disaster..didn't work as it indicated it would

Chuck K. le

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Le client n'a pas laissé de commentaire.

Rominal C. le

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Le client n'a pas laissé de commentaire.

shelly W. le

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Le client n'a pas laissé de commentaire.

todd H. le

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Your over the phone service. I’ve tried to call 5 times to get an itemized statement and on hold as long as 45 minutes before hanging up. I was sent a receipt with no show of how much I was charged.

Russell L. le

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Le client n'a pas laissé de commentaire.

Nicole W. le

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Great customer service

Donald E. le

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Pick up had defective wipers. Would not work, washer worked. Truck was great other than that. Truck was very clean.

Keith H. le

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Le client n'a pas laissé de commentaire.

Mary F. le

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Le client n'a pas laissé de commentaire.

Kyle Y. le

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Le client n'a pas laissé de commentaire.

Margaret G. le

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Le client n'a pas laissé de commentaire.

ANTHONY D. le

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Le client n'a pas laissé de commentaire.

william W. le

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Mike was most helpful and very cooperative.

David W. le

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Le client n'a pas laissé de commentaire.

pablo D. le

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Great, quality service

Bob S. le

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All good, thanks to your agent. He was awesome!!!

Donna P. le

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We found this location on line and the manager was very helpful and we were able to get the truck returned on time with no problems.

Phyllis O. le

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Le client n'a pas laissé de commentaire.

Bryttany G. le

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Le client n'a pas laissé de commentaire.

JOHN D. le

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I have used this location more than once and am very pleased with them.

Eddie R C. le

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Le client n'a pas laissé de commentaire.

Mario B. le

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Le client n'a pas laissé de commentaire.

Dianne H. le

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Le client n'a pas laissé de commentaire.

John S. le

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Le client n'a pas laissé de commentaire.

Eric L. le

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Your app sucks. If you want a pic with my face AND the truck, say so at first. Had to upload all pics 2-3X. App kept locking up. Location was fine.

Gove S. le

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No real issues but little hard to get the big truck out of the side parking and employee wasn't to enthusiastic and just kind of did his job.

Mark M. le

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Le client n'a pas laissé de commentaire.

Kara W. le

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Nothing, it was a great experience!

april E. le

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the man at this location was very helpful and apologetic to the situation we were put in with the truck door breaking at 1am

Edwin I. le

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The problem I had was I was initially told that my equipment was available at another location. When I went there they had no trucks of any size. My first choice given on the Uhaul website was the location I eventually picked up the truck. My suggestion would be for Uhaul to be able to better track the location of their trucks with either GPS or Radio tags so customers won't have to go place to place to find equipment. Customer service would say it's here or there and it wasn't causing me to waste time going around to pick up a truck.

Caressa A. le

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Le client n'a pas laissé de commentaire.

JON C. le

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Le client n'a pas laissé de commentaire.

Michael C. le

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Le client n'a pas laissé de commentaire.

DOROTHY M. le

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Le client n'a pas laissé de commentaire.

Michael B. le

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Friendly and no hassle.

BILL K. le

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Le client n'a pas laissé de commentaire.

Marco E. le

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I just need the receipt with the total amount that i was payed from 12/27/16. Thank you maelizondo63@gmail.com marcoeliz@hotmail.com

Erica M. le

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Le client n'a pas laissé de commentaire.

Sylvia G. le

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Would be excellent if was open on Sunday at least half a day.

Michelle C. le

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No improvement needed. Great customer service.

BUH ERNEST B. le

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I was so disappointed with the price. I spend $150 for a few hours rental?? That's too much compared to other places.

David T. le

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Excellent service. Friendly staff.

Amber E. le

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nothing it was fine.

Matthew C. le

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Le client n'a pas laissé de commentaire.

brandon W. le

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The truck was uncomfortable, the A/C stopped working, it got really hot

Rominal C. le

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Le client n'a pas laissé de commentaire.

murrel L. le

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none

TOM T. le

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prompt service, polite

Travis M. le

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The gentleman that checked me in was top class.

Sheila B. le

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Le client n'a pas laissé de commentaire.

GORDON S. le

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The manager was very helpful, courteous and informative. It was a pleasure doing business with him.

Debbie R. le

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Service stabilizertrax light came on while on the road but had no problems. Location was easy to get in and out of.

Julia V. le

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Le client n'a pas laissé de commentaire.

Salvador B. le

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Le client n'a pas laissé de commentaire.

VICTORIA S. le

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Le client n'a pas laissé de commentaire.

Basim A. le

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Le client n'a pas laissé de commentaire.

shuvonne A. le

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There was a lot of miscommunication between the sales rep and I. She didn't cover all the information that need to be covered.

Jill J. le

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Le client n'a pas laissé de commentaire.

Octavia S. le

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Unlimited mileage

SYED Z. le

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The gentleman was very professional easy going and great customer service easy to work with definitely recommend this location to other people I wasn't too happy with that Lewisville Main Street location off I 35 next to Lowes

Samuel C. le

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Friendly employee who offered me very quick and great service. Thank you

JEFFREY L. le

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Le client n'a pas laissé de commentaire.

Thomas T. le

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Fast, friendly service. Was perfect for what I needed to do.

Barry S. le

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Le client n'a pas laissé de commentaire.

JOHN W. le

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U haul is an absolute train wreck and scam. I will never use U haul again. I had to go to 3 different locations. U haul cost me both time and money on a day in which I needed to move a 3 bedroom house. Absolute calculated ineptitude. I was never contacted before the day of move after making a reservation well in advance. Everyone I talked to on the day before and day of was clueless. I understand that those individuals aren't the problem. U Haul as a business model calculates screwing people over to maximize profit. The 50 dollars I was reimbursed in no way covers what it cost me in time and money to deal with this too big to fail corporate entity. Budget trucks in the future.