Évaluations des clients Storage King USA

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Storage King USA

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Samantha P. le

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Uhaul was missing a dolly. i was still charged for it. I have talked to customer support multiple times and it hasn't gotten me any closer to a solution.

Andrew H. le

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"Drive Now" service was slow and more inconvenient than speaking to a live rep.

JOHN H. le

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U-Haul is on antiquated systems and the mobile application does not work well. I waited over 90 minutes for a $20 rental; I was not waiting in a line, it took that long for the employee to get through the paperwork because the computer system was so slow.

John S. le

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Office was nice. Truck was clean. They do not have moving accessories (dolleys) at this location despite u-haul offering those accessories for rent on the online order for that location. We had to go to a different location to get the accessory we needed and ordered, which was mileage we had to pay for.

John D. le

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My only issue is with the website/app to get the vehicle. I should be able to pre "check in" similar to airline tickets... then when I am at the facility, do final check in. Having to take a picture of my drivers license and myself in a hot parking lot in North Carolina in August? Can we not do that a few hours prior in the air conditioned comfort from home... then finalize it when we get there and GPS confirm?

Victor L. le

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Le client n'a pas laissé de commentaire.

Jonathan G. le

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I can’t remember the service providers name but he was excellent. Polite helpful and courteous. I’d like to recognize his service. I rented at storage king in apex on west Williams st on 8/16 at 1pm.

Michael G. le

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Le client n'a pas laissé de commentaire.

Allison M. le

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Great service and easy in and out on my van rental! Would definitely use again.

Kimberly A. le

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You Need to update the computer system at the Apex location. The software cannot handle your contracts. The assistant Manager Regina was extremely nice and was trying her best to accommodate us in a timely manner but could not because of the computer delay. We were delayed for one hour because of this which was taking away from our time to move this is very frustrating as we were on a time frame for moving. You advertise utlitity hand trucks and furniture pads for rental but none are available at this rental location, you need to put this on your website so customers know what to expect. I would like to recommend this location but you need to correct the computer issues!

Kenneth B. le

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Le client n'a pas laissé de commentaire.

Claire W. le

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I ordered a handtruck, but it was not provided.

Drusharra W. le

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Le client n'a pas laissé de commentaire.

Stacie P. le

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Staff was very friendly, efficient and very exemplary. Explained every bit of our contract in a professional tone while remaining courteous and kind. We had a very good experience mostly due to your employee. I hope she is able to be recognized.

Edward L. le

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Very good experience and will use again.

Susan F. le

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The only issue that I had and was not answered other then to tell me that someone would be told about my concern, is that we drove the rental truck for 20 miles and had to put 4 gallons of gas into a Ford VAN. Unless that van was getting 5 MPG there is a problem!!!! I really feel like despite the fuel gauge being photographed after the person prior to me, I was paying for someone else's fuel!! Which obviously is not right!!!

Christopher F. le

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Great service and nice newer truck!

Arpit P. le

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Le client n'a pas laissé de commentaire.

Joe M. le

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Wonderful customer service. Could not ask for any better

Stephen S. le

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Le client n'a pas laissé de commentaire.

JOHN S. le

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Le client n'a pas laissé de commentaire.

Steve M. le

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Don’t remember the name of the young lady that helped me but she was excellent!, She represented your company very well..

Gyesi A. le

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Le client n'a pas laissé de commentaire.

Howard B. le

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Le client n'a pas laissé de commentaire.

Peter J. le

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Le client n'a pas laissé de commentaire.

Veronica R. le

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Jennette Bartlett made our experience wonderful, moving is a chore and she had all the best recommendations!

Matthew S. le

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Le client n'a pas laissé de commentaire.

nicole C. le

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Le client n'a pas laissé de commentaire.

JENNIFER G. le

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Le client n'a pas laissé de commentaire.

Pamela M. le

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I think the young lady at the desk name is Elizabeth if not I apologize. She is awesome sweet kind knowledgeable.

jennette B. le

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Amazing customer service. Eilsabeth went above and beyond to make this a great experience.

jeffrey P. le

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Great experience !

SARA G. le

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I never recieved a phone call , as requested telling me that everything was ready for pick up. Only recieved an email saying it was set and ready. When we arrived got a lot of underhanded comments only to find out that they didn't have any furniture pads or appliance dollies as requested. Had to drive to a second location to find them and was charged twice what put original quote, when we requested the additional equipment. I am extremly displeased and can only hope that Uhaul will make some attempt to make this right but seriously doubt it since my experience so far has been very unpleasant.

John W. le

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Le client n'a pas laissé de commentaire.