Évaluations des clients Storage King USA

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Storage King USA

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scott N.
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Le client n'a pas laissé de commentaire.

Mike L.
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Le client n'a pas laissé de commentaire.

BRANDON L.
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I would only recommend for customer service. It took me an hour and a half to get the truck because the system kept crashing. I was told that the key would come out of the ignition while it was running and that if you didn't flip the latch before you let the gate got all the way up then it would stay stuck there. While that was nice to know ahead of time, it took two grown men three times to try to get the gate shut everytime we tried to close it, the gate was extremely difficult to shut. Customer service was excellent, she did everything she could with what she had to work with and with the system crashing repeatedly. Five stars for her, truck wasn't great, wait time to get the truck was extremely frustrating. Pick up time of 2pm, I didn't pull out of the parking lot until 4pm.

Matosha N.
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I can't think of anything

SEANCHARLES B.
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Everyone at the office were very helpful and extremely professional. They answered every question while explaining all i needed to know about the rental.

DAVID W.
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They wanted me to drop at another location and the manager was just awful about it

Dennis B.
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Le client n'a pas laissé de commentaire.

Clifford L.
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Le client n'a pas laissé de commentaire.

WILLIAM K.
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They do not touch the trailer you must do everything yourself, I am 70 years old it was not easy for me to hook up. Al they did is take a picture to see if it was hooked up. Will never rent from that place again!!!!!

Warren S.
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Not much. Attendant was friendly and explained everything.

Christin D.
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Le client n'a pas laissé de commentaire.

HENRY L.
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Le client n'a pas laissé de commentaire.

Zach S.
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Le client n'a pas laissé de commentaire.

Sharon B.
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Extremely helpful attendant

Philip E.
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The woman that handled my transaction was very thorough and very kind. It's nice to see someone who cares about their clients and is knowledgeable about service.

Cheryl B.
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Smooth experience. Would use this location again. Thank you.

Victor J.
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Le client n'a pas laissé de commentaire.

Norm W.
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Le client n'a pas laissé de commentaire.

Katlin H.
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Le client n'a pas laissé de commentaire.

Thomas P.
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Very friendly staff very efficient

Gregory W.
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Le client n'a pas laissé de commentaire.

Greg F.
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Le client n'a pas laissé de commentaire.

Jacqueline G.
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Le client n'a pas laissé de commentaire.

James C.
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Agent who handled the transaction I believe her name was Monica is a superstar with great customer service skills

RICHARD L.
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Le client n'a pas laissé de commentaire.

Sridhar S.
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Thomas the person who took care of me was excellent. I I was a bit late and he ensures that I got the truck. If I had not gotten the truck the move would have been delayed and caused problems.

Pasquale D.
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Le client n'a pas laissé de commentaire.

DENIS W.
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Customer service was outstanding. Communication was excellent.

Hilda V.
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Everything was great!!!

LINDA S.
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Le client n'a pas laissé de commentaire.

Elizabeth D.
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Le client n'a pas laissé de commentaire.

Kyle R.
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Le client n'a pas laissé de commentaire.

J Drennan L.
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Automated checking was interesting but I'm not convinced it saves any time under normal circumstances. Well laid out but too many steps in the process. It would be better a second time using it.

Mary F.
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Monica was so helpful when I needed to adjust my pick up time and then she made sure it got held when I was a few minutes late for pick up. She was very clear in charges and how the equipment should be returned. I would definitely recommend this location because she was so friendly and helpful!!

Mark M.
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Le client n'a pas laissé de commentaire.

Christin R.
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Le client n'a pas laissé de commentaire.

mark M.
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Staff was exceptional!

Kenthy S.
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Le client n'a pas laissé de commentaire.

Art F.
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I tried to use the app and there was an error sending the code for the box to retrieve the key. App directed me to go inside and see associate. The associate that was there did not know what to do and I had to wait 30 minutes for the manager to return. When I explained the issue he replied with “I'm the only one here.” I was already running late and needed the truck so I decided to grin and bear it. This was not a good experience to say the least. The truck was clean and in working order, so that was good at least.

Henry J.
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Monika had amazing customer service and was very knowledgeable about every aspect of the process she provided clear answers to every question and was very personable

Austin L.
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Great customer service, Monika was a great help.

IRiel W.
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The system was down, I came for my reservation and was told they couldn't rent to me because the website was down. They recommended I call 1800gouhaul to find out where the next closet location was. After being on hold for 45 minutes a representative tried to help me. It was a crap show the entire time. In the end after figuring things out for myself I was able to complete my reservation but I basically didn't have much help. It was very stressful and overwhelming, which I didn't need on moving day to begin with.

Kevin C.
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Everything was excellent

Marc G.
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Returned truck after hours.

John D.
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App didn't work so I had to go into the store. I gave the attendant my driver's license and credit card. I had previously taken the time to input all information into U-Haul account. When he began to ask me questions that I had already input, I pointed out that I had already done so online. He began to yell at me. I picked up my key abruptly and left. Very poor customer service.

GARRY M.
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The only problem I ever have with your company is the phone service if you try to call in for reservation it just takes way too long. I've rented three trucks in the past 45 days and it's always the same problem getting somebody on the phone

Edgar S.
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Le client n'a pas laissé de commentaire.

Jordan S.
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Le client n'a pas laissé de commentaire.

Antonio S.
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I think you guys do a great job!

Michael C.
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Le client n'a pas laissé de commentaire.

Nicholas A.
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Staff was very helpful and friendly. Everything went smoothly.

Frank M.
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The staff and team a very cooperative very helpful the only thing I can recommend is to continue to hire people like that or whoever is in charge of this division is doing a good job thank you I continue to return. Please stay safe

Richard B.
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The ladies who run the place were very helpful and friendly. I would rent there again.

Allen N.
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Best customer service I have experience I have had in these trying times. The lady's there help you all the way through the process.

George Z.
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Cindy is amazingly professional! She took her time going everything and all went as planned! I've had some bad experiences with truck rental but you guys are amazing! TY

SYLVIA H.
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Le client n'a pas laissé de commentaire.

JODI G.
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Le client n'a pas laissé de commentaire.

TIM D.
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Judy was very nice well informed did a great job.

EDWARD L.
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We made an error with our reservation and the staff was very accommodating in helping us rectify the situation. Great customer service!

ANTHONY L.
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Le client n'a pas laissé de commentaire.

Daniel H.
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The woman working there was wonderful. dealing with people coming in with no masks, and no patience, It was nice to see that she had both and handled everything efficiently.

Kenneth H.
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Staff was very nice and helpful. Truck has great a/c !!!! This is my "go to" place for rentals.

Kelly W.
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Customer service (Judy) was excellent. She handled our multiple phone calls so well and then was quick and efficient when we got to the office. She actually made the whole experience of moving way less stressful!

steve O.
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Fantastic customer service

Antonio G.
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The person attending the business at this location was really helpful and was really a super nice person we're always recommend people like that

Joshua H.
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You changed my pickup location without telling me. Truck needs alignment and door springs adjusted

Joseph D.
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Make clear you must upload your license before renting!!

Pascal G.
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You should stop asking for an alternate number at pickups. I pick up my van at 6am and have my contact called at that early hours!!!!! Not cool. This should and could easily be done the day before! Thank you

Michelle T.
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Le client n'a pas laissé de commentaire.

Dale A.
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Le client n'a pas laissé de commentaire.

Tom K.
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Great friendly people.

Casey G.
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Le client n'a pas laissé de commentaire.

DIANNE B.
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Le client n'a pas laissé de commentaire.

kristen G.
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Friendly customer service, easily accessible and extremely cost effective!

Guy S.
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The cell phone check-in was a little cumbersome but I eventually got through it

Tom K.
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One of the nicest places I have ever rented from. The Lady who checked up out had great positive energy and was just amazing and helpful. I will always go to this location if possible.

William C.
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Very very poor app check in experience! After registering on your app and arriving at location to pick up the Truck. I spent almost two hours with multiple people trying to obtain code to unlock locker holding the truck key! Very poor customer experience. I waisted two hours before finally getting code unlock locker holding truck key. Not happy!

Mark H.
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Le client n'a pas laissé de commentaire.

Frank D.
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Le client n'a pas laissé de commentaire.

Mauricio P.
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Le client n'a pas laissé de commentaire.

Osney G.
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Le client n'a pas laissé de commentaire.

megian C.
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Worst place to rent . Because the car has less miles and trying to find anything to charge your for anything

Jim S.
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Trucks I've rented are way too old.. most recently the one I rented had a rear tire blowout and vibrated very badly, with 150,000 plus miles on them...

Peter R.
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Le client n'a pas laissé de commentaire.

Barbara R.
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Le client n'a pas laissé de commentaire.

Lynda W.
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Great customer service ALWAYS !!

Chris M.
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Had to wait 45 min to get the app to work.

Roger F.
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The U haul App is terrible, I understand the need for it right now although navigation and information entry is the worse I have seen. Thank god for the staff who assisted me getting though the rental procedure, they were great. If I need to rent again, I may look elsewhere only do to the APP.

Angela F.
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Service was fantastic. I am so grateful you were open and willingness to care for the public during this time. Thank you

Thomas W.
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Le client n'a pas laissé de commentaire.

Jerry E.
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I would not recommend U-Haul at any location. The on-line process to pick up the truck is frustrating and the on-site office personnel can't help. It's like the procss was designed by elementary school kids. Stay away.

Dexter M.
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Le client n'a pas laissé de commentaire.

Debra P.
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They did forget my dolly's, which made my move much more difficult.

Seth J.
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My experience was great. Not sure what to do for improvement.

Debra D.
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Good Morning, Monica is a excellent, friendly, helpful employee. Kudos to you Monica. We had a safe trip home and the trailer was good. Monica should get a bonus gift for her work ethics and being there during these difficult times. Thank you Jim & Deb Dean Cadillac, MI

Jeff D.
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The attendant was rude and unhelpful! Although we could not come into the store because of the virus she would not help us to figure out the app or what to do when the app did not work. We had to call the help number which did help us.

Brandon G.
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Super easy way to rent a uhaul.

Jim S.
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The staff was friendly and helpful. I would recommend this location!

Joseph K.
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I was charged an extra fee. I was not told about this fee. it needs to be removed from my credit card.

Ron R.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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