Customer Reviews for Storage Locker
(Concessionnaire U-Haul dans le voisinage)

332 évaluations

6303 Summer Ave   Memphis, TN 38134
(Across from HWY Patrol Station)

(901) 373-7366

Heures d'ouverture de l'établissement

  • Lun : fermé
  • Mar - ven : 10h am à 4h 30 pm
  • Sam : 9h30 am à 2h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(901) 373-7366

6303 Summer Ave
Memphis, TN 38134
(Across from HWY Patrol Station)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : fermé
  • Mar - ven : 10h am à 4h 30 pm
  • Sam : 9h30 am à 2h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Great Job

ROBERT F. 
Évaluation :
5

This was good within itself and thank you again

GEORGIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer L. 
Évaluation :
4

Friendly customer service

Craig F. 
Évaluation :
2

This location is apparently closed on Mondays, but that was not conveyed to me! I drove the truck and auto-carriage to the site for a drop-off, only to find they were not open. Fortunately after lots of phone calls, someone came around and let me leave the rental pieces.

RUSSELL W. 
Évaluation :
2

The lady working at this location was on the edge of rude or maybe she just woke up ... I don't know for sure but I did not get that feeling of customer service. She read the contract details to me like it was painful for her and the truck had bits of trash both in the cab and in the back of it. However, I have began to expect that type of customer service and trashy conditions from Memphis, Tennessee.

Dale A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Soledy R. 
Évaluation :
5

I've never been so happy to drop off a uhaul and end my business with this company.

William R. 
Évaluation :
5

Equipment should be checked over. Accidents happen but the lick not being on the hitch could have ended horrible. I didn't know it was gone. I don't know enough about trailers

Patricia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerald J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashlee J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ronald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda H. 
Évaluation :
5

Lower your monthly rental fees

ALAN G. 
Évaluation :
5

Rien

Sharon M. 
Évaluation :
1

Communication. I've been one thing and charged way to much. Also I've been waiting for someone to call me back for 2 days..

Kristopher T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tryniti J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

william S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jemari B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

john B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
5

Nothing to improve for this rental. U-Haul employee was excellent!

SHAUNELLE L. 
Évaluation :
5

I had issues finally getting a pick-up location. We scheduled our pick-up at the Stage Road location, very convenient to our home, a week in advance. The day before our p/u, our location was changed to an inconvenient location. My wife dropped me off at work and I was going to have to UBER to the new location. On the p/u day, our location was changed yet again to a location further from my work. UBER would have been expensive, so my wife picked me up from work and took me to the new, 3rd, location. I don't understand why vehicles cannot be shuttled from one location to another within the same metropolitan area. After we finally received the truck, all went well.

William A. 
Évaluation :
2

Brandy at Storage Locker and Uhaul on Summer was very rude when returning the truck. Yes I was running late due to moving across town and picking up my things from 2 places moving into one but once arrived back at storage locker and uhaul on summer, brandy greeted me at the front door to get the key by first words “you are way late “ and I tried to explain the issue she took the key and said umm hmm and shut the door not a thank you not a how are you not a how was everything, she has no customer service. Will never go back there

James J. 
Évaluation :
3

Before I finally got a rental I was told there were two other rentals available after going from one city to the next...that was not a good experience...I started late and was still expected to return by 6pm...impossible...I tried my best

SHERICA D. 
Évaluation :
5

Customer service was excellent professional .She knew her job

Mary H. 
Évaluation :
5

you're doing a great job! thank you!

Jimmy L. 
Évaluation :
5

I have no complaints customer service was excellent the customer service rep deserves a raise extremely helpful answered all my questions thoroughly. Please give her a raise it's been a long time since I've had a better customer experience.

Eugene M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashley B. 
Évaluation :
5

No comment

Cathy R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jaime T. 
Évaluation :
1

Don't quote one price a charge double!!!

Darian P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary G. 
Évaluation :
2

The next time please make sure the customer knows that the pick up location is not an actual Uhaul store.

Bridgett D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ligita C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LEE C. 
Évaluation :
1

Maintain the trucks better, 27 foot truck with bad breaks. The lock on the back sprung back really fast and smash my finger! For trucks that big a back up camera would be a good safety precaution. The truck was filthy in the inside trash on the steep rail. The window crank handle fell off when we closed the door! It doesn't have a parking place where the customer can pull out a 27 foot + truck without having to turn around by the grace of God and not almost destroying the truck, building, gate and everything else in the vicinity.

Andre W. 
Évaluation :
3

You all gave us a truck that quit on us. We had to jump the uhaul off to crack it back up.

latoya B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shawn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billy J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DaQuan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia H. 
Évaluation :
3

I ordered a 20' truck, appliance dolly and pads one week prior to needing the vesicle. The main uhaul called the night before to confirm the location. The day of the rental the location called to explain that they didn't have the appliance dolly or 1/2 of the pads. The only option they gave me was to go to another location to get these items. I instead cancelled the pads and dolly. Why rent a week in advance if you can't have the equipment ready? I've used u-Haul a lot overt the years, but it may me time to look at other options.

James F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Davidethan R. 
Évaluation :
3

Furniture dolly was unusable. When I tried to move it for the first time I noticed the rubber was broken off the wheel. I also needed a hand cart with a nylon strap. The call center agent said this location could rent one to me. When I arrived, there was nothing available. However, the Storage Locker employee was very nice.

Thomas J. 
Évaluation :
2

I reserved 2 dozen furniture blankets and that's what was confirmed the day before pickup. At 2pm on pickup day, I received a phone call informing me that they could only find 18 of the 24 furniture blankets that I reserved. When the lady asked me if that was ok, I told her that I reserved what I needed or what was confirmed and she proceeded to tell me that the person who confirmed my reservation didn't even work in the store and could not promise me anything. I think it is very unprofessional to blame her not having enough to cover my reservation on the person who confirmed my reservation not even working at her store.

Melinda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eddie J. 
Évaluation :
3

When a customer makes an early appointment for a pick up online 2 weeks in advance, and pays for it, don't call the day before that afternoon and say it's going to be later and at a different location.

Abner W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Broderick D. 
Évaluation :
5

Everyone was friendly and accommodating nice atmosphere. The location on Hwy 64 is closer to my house. However at the Hwy 64 location I was told to get online to get pricing and reserve. Very rude! Will always use Storage locker location.

Marvin H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tasha N. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Max J. 
Évaluation :
2

Location was understaffed. Had to wait 45 minutes even though I had completed Express checkin in advance. Trailer Jack was broken... had to pay another customer 10 $to help me move the trailer tongue because the girl behind the counter couldn't do it. Also, she had never dealt with Express check in before and didn't know how to access my info on her computer.

Alan M. 
Évaluation :
5

Everything was great . Storage locker helped me out I when I was in a big pinch

Sam H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad S. 
Évaluation :
4

The customer service agent was super friendly and the customer service was excellent

Samekia T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer R. 
Évaluation :
5

We had a great experience and the lDy thT helped me went aboveand beyond to getme set up with truck., you do n o t.pay her enough. Was ve f y friendly curtious and belpdul.. We are planning on geti.g anoher truck tomorrow. Merci.

donna M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronrico D. 
Évaluation :
1

It was a horrible experience, I choose to use the mobile pick because I needed it before they opened, the lock box was another truck, not the one I was using, and a smaller trailer was hooked on to the truck that I didn't request, after about 45 minutes of someone telling me where key was and calling some to tell me how to get trailer off

Zandra P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christian K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irene M. 
Évaluation :
5

the desk attendant on Saturday was SO nice and friendly.....she brought the hand truck out to my car and very kindly loaded it for me....I didn't tell her but I was so appreciative because I have rheumatoid arthritis.....likewise on Monday AM when I returned the equipment she was right there at the front desk, and her desk partner came out to my car and unloaded the hand truck for me......once again so appreciated by me with my arthritis...... this location was a bit out of my way, but because of these 2 very nice associates I will go out of my way to use this location again, and hope that I get her again at the front desk!....... she was A++++ customer service!!!! S.W.

Suzanne W. 
Évaluation :
5

Easy pick-up/drop-off. Small facility with limited resources.

Mark A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rob N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff M. 
Évaluation :
3

They could do a better job cleaning the truck.

jarrett J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roger I. 
Évaluation :
5

Great customer service she is very good at her job

Kizzy R. 
Évaluation :
3

Great customer service!

Keith S. 
Évaluation :
5

The lady who helped us was very nice and helpful. I would highly recommend this location to anyone. Merci.

rita H. 
Évaluation :
4

Not sure about recommending. The pick-up process DID NOT WORK as noted online or on the video. Also, I WAS BILLED TWICE for this trip. Please reimburse me whichever of the two amounts is incorrect.

Dlynne C. 
Évaluation :
3

I reserved one two days before I picked it up, the day before I picked it up, I was notified that the truck wasn't available where I wanted to pick it up, I'd have to go 3 mi further, but they didn't open till 10am. I was wanting to get it at 730am. Then when I returned it, I thought I picked a place close to where I was going, but no, I had to take the truck 18 miles outta my way in rush hr traffic . I passed 2 uhaul places on the way when I had dropped it off.

Michael S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william M. 
Évaluation :
5

On Time and ready to go with all equipment rented via early online request prior to move. Customer Service person was excellent.

Mark C. 
Évaluation :
5

Your staff personnel at this location at time of pickup was very professional and courteous ....My rental experience was wonderful. thank you I will be back.

Anthony H. 
Évaluation :
4

Pull and have paper ready due to it cuts into your rental time.

Cynthia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gale E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martha B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dantrayl S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BANDY M. 
Évaluation :
2

I tried returning my trailer after hours. The app could never find my contract number so I had to sit for an hour waiting for the place to open. The employee was 10 minutes late opening on top of that. The only reason I would recommend this location is because it was convenient for me at the time.

James D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

crystalyn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryce C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick V. 
Évaluation :
5

No contact with anybody there

zenobia D. 
Évaluation :
5

Good easy helpful convenient. Need I say more?? :)

Leif A. 
Évaluation :
3

The lady who helped me was very nice and went above and beyond. Very nice.

shell B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela W. 
Évaluation :
5

Nothing, great service

mario B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dorthy H. 
Non reviews have been submitted for this location.

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