Évaluations des clients Storage Maxx LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Storage Maxx LLC

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Gugwana M. le

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Le client n'a pas laissé de commentaire.

Aydrian B. le

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Le client n'a pas laissé de commentaire.

Luis O. le

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Need to have some more cars cuz is just a few in that location

Otilio H. le

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No parking

lashawn S. le

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The furniture wraps was very dirty. I think they should be cleaned especially when using to wrap a couch. Otherwise everything was fune.

riyadh A. le

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You have poor maintenance. So watch out.

Chyneyce A. le

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Le client n'a pas laissé de commentaire.

Sherika C. le

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Le client n'a pas laissé de commentaire.

Freddy B. le

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Freddie was alot of help & very informative.

shameika M. le

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Le client n'a pas laissé de commentaire.

michael T. le

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Mileage was not verified at the beginning of the reservation, and I ended up getting charged more than I should have been, the representative was not very polite, and when I addressed the concern the representative used profanity which made me feel very uncomfortable and threatened. I will never recommend uhaul due to that kind of scary situation.

Sarah F. le

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The locked garage had urine smell.

Terrencia S. le

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Le client n'a pas laissé de commentaire.

Rmar M. le

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Online notification about rental and times.

Lisa A. le

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Le client n'a pas laissé de commentaire.

anthony H. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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The representative was late and rude, also I did the express check out online and he had me check in at the site all over again

Christine L. le

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I was expected to be there @ 9am but I was coming from the Queens side of the Whitestone Bridge & I was detoured because the ramp to get onto the bridge so I was 16min late & I was rushed to return the vehicle @ 12pm, they even called me 2x to see where I was and it was 11:45am.

Priscilla S. le

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Customer service was great and very helpful.

Michelle A. le

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Overall experience was great. Customer service was excellent.

John F. le

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Very respectful and clean store thanks

mark M. le

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Le client n'a pas laissé de commentaire.

HELIA G. le

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You guys should have voicemail . Also if u go out to lunch dnt just put a sign and say you out to lunch but I'll appreciate the time you coming back . Also no one picks up the fone ????other then that the place is great and the service . I would recommend my friends.

troy W. le

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Freddy is the man!!!!

passion T. le

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Explain the charges to customers. Be knowledgeable about drop off times. I was told I can drop the uhaul at any time and that was a lie. After being turned away from the drop off point I had to drive around for an hour just to find parking for the uhaul which meant more mileage that I had to pay for. I wouldn’t recommend uhaul to anyone. You’re better off paying a moving company

tiniki C. le

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Le client n'a pas laissé de commentaire.

Messiah T. le

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Le client n'a pas laissé de commentaire.

Joann L. le

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Le client n'a pas laissé de commentaire.

Tom S. le

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Excellent company. Everything went so smoothly. Thank you.

Marquis R. le

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Le client n'a pas laissé de commentaire.

Daniela M. le

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The truck itself was in great condition. My only complaint was with the cleanliness of the driver area. It smelled strongly of marijuana and these were ashes and cigar fillings all over the cup holders, seats, and floor.

Ty niya M. le

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Le client n'a pas laissé de commentaire.

LUIS F C. le

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Le client n'a pas laissé de commentaire.

AMARILYS N. le

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I can honestly say that Freddie was very attentive in helping me to the fullest extent. He ensured to assist me in order to get me the cargo van I really needed to move. I can only say that if this business was opened till 8pm to just ensure that when turning cargo van you give it in to an actual uhaul rental employee.

Carlene B. le

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Only suggestion don't leave the customer information exposed. It's customer personal information. Overall the representative was good.

Matthew K. le

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Le client n'a pas laissé de commentaire.

Crystal M. le

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Le client n'a pas laissé de commentaire.

Mario D. le

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Le client n'a pas laissé de commentaire.

David D. le

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Le client n'a pas laissé de commentaire.

Dominique A. le

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Le client n'a pas laissé de commentaire.

Zanatra O. le

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The uhaul was dirty and had empty bottles of water in it. The cup holders were sticky. And there was trash throughout the driver and passenger side. Also the gas tank was less than halfway full.

JOANNA G. le

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They need big trucks not just vans I had to make 3 runs to get my stuff where it needed to be.

Keith W. le

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Le client n'a pas laissé de commentaire.

Hector G. le

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All good for my own experience . Actually this is my first time using a rental van for my moving , it was nice and convenience for the price , good customer service as well ..

Yvette S. le

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Le client n'a pas laissé de commentaire.

Millard H. le

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Have newer vehicles.

Soliman T. le

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The price make no sense It's 20$ plus 11 $ for insurance and 1 for each mile !! I drove like 8 mile End up paying 63

CARNES L M. le

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The customer service was great,

Will W. le

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Le client n'a pas laissé de commentaire.

dioraida H. le

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Le client n'a pas laissé de commentaire.

Marilyn C. le

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Le client n'a pas laissé de commentaire.

Alijah R. le

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I got charge for gas and I wasn't suppose to. When I got to this location the guy in charge didn't want to look at my recipet he said all the information is on the computer and that I can go I will receive a email if anything was wrong. That's when I notice I was charge $17.42. I called and he said no one can help me that I need to call "go u-haul" and they couldn't even help me they said I had to make a review and they will call me! This is highly unprofessional !!

ROBERTA S. le

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Didn't inform me that the drop off was a parking garage as I drove around. I was not supposed to be charged an additional fee and now I'm waiting over a week for my refund -- 2 emails to your contact e-mail - no response as of yet - -3 phone calls to main number and they always say I'll have my refund by end of day. This is 8 days later. very frustrated

Glenora G. le

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Excellent guy in the office

JIMMY G. le

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Absolutely positively wonderful

JIMMY G. le

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Very helpful.

Yvonne S. le

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The staff was great overall, very friendly and pleasant. Vehicle was clean and easy to operate.

Elizabeth V. le

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I loved the service.

Ganesh B. le

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Le client n'a pas laissé de commentaire.

Lindsay W. le

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Le client n'a pas laissé de commentaire.

Steve W. le

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Love these guys! Just wish there was legal parking but it's not their fault.

Steve W. le

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Very nice guy, extremely cooperative. A real joy renting there, except for the lack of legal parking (but that's not his fault).

Steve W. le

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These guys are great. He waited until after closing time & kept saying, "No problem"!!!

Steve W. le

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Very friendly service. Very helpful, courteous.

Michael R. le

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No parking lot... Storefront was on a busy street. You had to park illegally to drop off and I could hardly find the store at all the sign was so small

Edwin V. le

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Jimmy was a great help

Eric B. le

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Nothing. It was a great experience!

David C. le

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Le client n'a pas laissé de commentaire.

Kaushik B. le

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Le client n'a pas laissé de commentaire.

FRANCISO F. le

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Le client n'a pas laissé de commentaire.

Elfreda kadie B. le

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Helped and saved me the trouble of going to another location

Lisa V. le

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This was my second experience and it was fantastic. The workers at this location are very friendly and accomodating. I would definitely recommend this location to anyone. THanks for everything.

charina S. le

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Le client n'a pas laissé de commentaire.

Chelsea B. le

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This was a terrible drop off location. There's nowhere to pull a truck, no one answers the phone, it's confusing to get there and it was a miserable experience.

claude P. le

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Le client n'a pas laissé de commentaire.

Edward M. le

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Le client n'a pas laissé de commentaire.

PRISCILLA H. le

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Very unorganized! Construction site.

LATEAISHA B. le

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On the exterior it hard to tell it's Uhaul. The guy that was there, I did not even know he worked for the company he did not say welcome to Uhaul. Also the truck already had a damaged driver side rear light. I was not aware until the I was done with the equipment and I don't think he knew about the damages.On the return of the equiptment the payment for the useage of the in town van , there was a problem with the process of the final payment on that loction side of things. I called 1800 Go Uhaul about this ordeal and im waiting for a call back now. I've been healing with Uhaul for more than ten years on a consecutive basis. From Brooklyn to Jericho Ny I have rented equiptment and I have never dealt with such an unprofessional. This location needs a secret shopper! I will not be using this location ! #EVER Sorry.

Scott Alan L. le

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I was surprised that the store was working out of the entrance way of a health clinic. The attendant provided excellent service. I put AVERAGE for location because of the temporary setting.

IBAR C. le

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Le client n'a pas laissé de commentaire.

Ernest B. le

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Le client n'a pas laissé de commentaire.

Eric E. le

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Good fast service!

LISA V. le

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Le client n'a pas laissé de commentaire.

Angelina B. le

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Le client n'a pas laissé de commentaire.

ISAURA M. le

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Le client n'a pas laissé de commentaire.

james H. le

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truck was not clean

jason M. le

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Le client n'a pas laissé de commentaire.

Charles W. le

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Le client n'a pas laissé de commentaire.

kelly A. le

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This was the worst experience I have ever encountered. It took over 45 minutes for the man to check me out because of computer issues and uncertainty. I had hired moving men to help me and had to pay them overtime because I was so late with picking up the van. He was not able to check me out in the system and made several calls to get assistance. He was the only man working there so could not ask for help. He also told me the wrong location to drop off the van and when I arrived there they told me the correct place to go. I am very disappointed with uhaul.

MELISSA L. le

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The workers were friendly, informative, and helpful.

ERNEST P. le

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This complaint is not on the locations because both of the locations were very good. I had a terrible experience with the customer service supervisor name Tiffany I think, she was very disrespectful and very rude, I could not get a word in because she was yelling and when I asked to speak with her supervisor she just said they are going to ring you back to me and hung the phone up in my face so for this reason I will never rent from U-Haul again nor will I recommend them to any of my fellow military family. This person should be sent to customer care school before she ever speaks to anyone again.

NEMESI P. le

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Le client n'a pas laissé de commentaire.

vanesa V. le

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Le client n'a pas laissé de commentaire.

Johan D. le

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Awesome service! Very efficient, would recommend it!

Anthony M. le

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Very nice staff

Jervis F. le

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On-line I was given a 4 hour window but when I arrived at the location at 2pm, I was informed that the gate closes at 5:30pm. I returned at 5:35pm and personnel was very accommodating but to improve for the next customer, the information given on-line and the information on site should match.

Luciano D. le

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Went well, love the new van. Was actually great on gas.

MOSES O. le

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Staff were customer-friendly!

MOSES O. le

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N/A

GASPAR M. le

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Le client n'a pas laissé de commentaire.