Wonderful staff and experience!
Cyndi L
Customer Reviews for Storage Perfect
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Love this location. Super friendly staff and very helpful. I come here often and this is the only place I come to.
MICHAEL BThat lady with pink hair … she is awesome
ROBERTO RKelly was AMAZING!!! So helpful, kind and overall just great! Fortement recommandé!
Chris HHavy, spelling unsure is such an amazing customer service person. He is so kind, helpful and goes beyond to service his customers including me. I have used this location many times and he is wonderful. Good customer service matters so much. Thank you Havy again.
Judi TThese guys are the best. Always friendly and quick.
Charles KBest customer service I've ever received at a U-Haul location.
Brian NGood people
PAUL Grented dolly and pads that were not provided. adjusted bill after move complete
Carol MThe guy that I dropped off the truck too asked told me to fold the furniture pads or I would be charged a cleaning fee? I have never had that happen before, so I asked how much it would be. He said $1 per furniture pad. Considering half of them were still folded I said that's okay I will take $1 per pad for the 6 or so that weren't folded (although that in itself is ridiculous). To my surprise when I get the online bill I was charged $25… ridiculous. Will never come back
Ben RTruck had multiple mechanical issues including transmission and brakes.
Ross GI did not appreciate being charged over $150 on my bank card for the 3 hour rental because no one can read the computer. Far as I knew thinking later I had already paid for the truck on line. I don't like being told that its my bank. The charges never should have been done in the first place. The place was good for trucks and being open on a Sunday but because of the people I will not go back there again.
STACY MThe people are professional, friendly, and the equipment is in good shape.
Lori HThis location is incredible! would absolutely rent from here again. This small location was so tidy and well kept.
Amanda SEveryone at Storage Perfect was friendly and the entire process was very efficient.
Palani PI don’t have any recommendations because it was fast and smooth
Ty KRien
Michael GWonderfully easy!
Mary VThanks Carlos!
Michael WGreat service here. No other recommendations
robert DThe staff was wonderful. They were attentive and helped problem-solve. I wish I knew about this location years ago.
Adena GI asked where they preferred I return the trailer after hours. My helper said "my preference is whatever is easiest for you." Wow. What a great attitude. This was a perfect rental. Thank you for making it so easy.
Stephen BThe counter person was very nice
Eden GKudos to Javier and Kelly!
David EVery helpful . Thank you so much.
Nadine DKeep doing what you're doing. Very friendly, fast service. This location is great!
Andria JDespite the frigid weather, the truck was pulled up and ready for me. Even got help loading some boxes before taking off.
Steven SStaff friendly and accommodating. Truck read on time! All good!
DANIEL CI always use your place for everything I need. You are all so kind and helpful. Thank you so much. Judi
Judi TStaff is amazing, kind, and extremely helpful.
Zachary WEverything went perfectly! Representative was very nice and helpful!
William SNothing to improve. The staff on site were very easy to work with and helpful
Edward PWe didn't get our furniture dolly but we ended up not needing it.
Kathleen HVery friendly and knowledgable staff! Highly recommend this location!
John GBy far the best customer service I've ever experienced with UHAUL or any other moving company. We have several children hitting that age where they are moving out (and back in) so we use UHAUL about every 6 to 12 months. The agent who helped me check out the truck and check the truck back in is why I will only use this UHAUL facility in the future.
daryl kNothing, you guys has very good costumer service
Nora SFriendly and speedy service. Plus they are convenient
James SMy order was separated with two pick up locations, which was not readily available to me, making the pick up process. It would be helpful if the automated text messages shared details about any split reservations. In addition, I was transferred from the customer service representative to "scheduling" and the woman I spoke to was quite rude, very short with details on the fact that it had been split, and hung up on me. Both of the representatives I dealt with at the pick up locations were very friendly and helpful!
Kaley SExcellent service à la clientèle
Douglas SDid inform management at this location that the 20ft truck I rented had a rear door that was difficult to close and open. Think it was due to lack of lubrication in the door tracks. Latch could use some lube as well.
GERARD GLocation kinda had to find but overall great experience!
Whitney TI recommend this location to every one this guys make me feel like. I'm dealing with my family very nice peoples +++++++++++++++
Bryan aVery friendly service
Yvette Cstop using that useless pickup location..
JOEL GThough it's a little off the beaten track, I found the young man at this facility to be very accommodating. He had cars parked moved out of the way so we could get through to the yard to have the auto transport removed from the truck. Very communicative & in control of his business.
PAULA BMerci.
Cameron SThis location does a nice job but I have a major issue with a situation with Uhaul dispatch that needs to be addressed. My uhaul was towed by U-haul when it was under contract, paid in full and parked legaly in a private parking lot because a random employee of a neighboring business called and said "The Uhaul seemed sketchy, abandoned and was blocking their entrance" None of this was accurate and the uhaul was towed w/o contacting me, the customer or the land ownership. The shopping center was aware that I was using the truck for equipment/signage storage while we were doing some light remodeling. The truck was NOT PACKED for travel and several items were broken and smashed when it got towed. I let the local office know I needed to file a damage claim and am super upset that I spent almost an entire day dealing with this situation and had to even extend the rental and was charged for an extra day. Some random person should never have the power to call uhaul and have a truck towed w/o contacting the customer first!! Craziest deal ever. Will never recommend or use uhaul again...
Bradley HPay attention to your customers when they are talking. Active listening is crucial for good customer service. Especially when your negligence causes them to have to rent another truck and causes them extra money out of their pockets as well as time and stress. My reservation got canceled somehow internally and when I went to pick up my truck after hours I couldn't get it which set me back. I was originally told I had to have that truck returned by 4 o'clock the following day do by the time I could get an actual truck that day I only had time to do one load and had to return it. So I had to rent ANOTHER truck the next day to finish. When I wad picking up that truck I was trying to explain to the woman that their error caused me to be behind half a day and that I was having to rent another truck she didn't even blink and talked over me. Didn't even offer a discount or any accountability for me being on the situation due to the error. And charged me full price and not even a sorry. Which makes me believe she just didn't care and it is all about the money. Which makes me question if I my original reservation was canceled on purpose.
ROBIN L