The van was dirty inside and out , smelling strongly smoke, pipe or marijuana. Then the app locked up, was not taking pictures, review driver procces a mess. I took the van, and when I turned on the heater the smell was unbearable. I return it back, then the app was telling that I was going to be charged a cleaning fee. Thank God the girl in the location made a note for me in the system and reversed the charges. I ended up in Penske, and I am happy I did. I will take a brake from Uhaul for s while. The contactless system sucks!XAVIER O.
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.judy P.
Le client n'a pas laissé de commentaire.Douglas W.
Once again, the online check-in and check-out did not work and I had to wait for the facility operator. The step for uploading my drivers license (on check-in) and photo of the mileage and fuel gauge (check-out) kept failing. I may try another provider with my next move.Perry J.
Le client n'a pas laissé de commentaire.James D.
Le client n'a pas laissé de commentaire.Natalie E.
Very pleasant experience. Clerk was very friendly and helpful. Truck was top rateKEVIN A.
Wash the windshield. Mirrors and windows were also filthy.Gregory H.
The truck was dirty. Someones stuff still remained like sunglasses in the glove box. A cigarette in the ashtray. Seat was dirty from something that spilled, like soda. Bottle opener and ashes from smoked weed found in the door handle well. We cleaned the truck out when finished! We were also charged for a dolly and hand truck that was NOT in the truck when we rented it!Shannyn A.
Le client n'a pas laissé de commentaire.Kristina U.
Kaylee was Awesome ! Professional and very helpful ! Thank You !MICHAEL R.
Le client n'a pas laissé de commentaire.Katie V.
Le client n'a pas laissé de commentaire.Kristin B.
Le client n'a pas laissé de commentaire.johhny G.
Le client n'a pas laissé de commentaire.Andre S.
Le client n'a pas laissé de commentaire.Sarah L.
Le client n'a pas laissé de commentaire.Ben W.
Le client n'a pas laissé de commentaire.Leslie N.
Nothing you can do to improve, other than to make sure Kailyn handles every transaction for all of your customers. She epitomizes good customer service and professionalism. ThanksGeoff C.
Le client n'a pas laissé de commentaire.Theresa S.
Pam had us dropping the U-Haul off in Garden City, when it was original set up with John to drop off at Storage Plus in Eagle as that is where our storage units were located. I had to spend 45 minutes trying to get through to someone at U-Haul to get approval to drop it off at Storage Plus as the app would not work because I was not at the Garden City location.Deb E.
Le client n'a pas laissé de commentaire.Robert K.
I was a great experience! Customer service was amazing!!!Suzi C.
Le client n'a pas laissé de commentaire.Kim C.
The employee at the front desk who worked at StoragePlus was awesome to work with! Excellent customer service!! Will be renting from them again because of her!Dionicio M.
It was a very easy painless process and it made it less stressful on my part so that I can focus on the moving process. Thank you SO MUCH for your easy access online process! Highly recommend it to anyone!Cathie R.
We reserved and paid for 2 utility dollies. During our mobile pick up we discovered there was only 1 in the truck and the storage location was closed for the day. We sat in the parking lot talking to a uhaul rep for nearly an hour trying to find a solution but the only one offered was that we could go back in the morning to pick up another one when they opened. Obviously this was inconvenient as we were moving in the morning and already had a million things to do. Going back to that location after they opened was really frustrating. I thought at least they'd cover the cost of the missing dolly but I was still charged for both.Kristina W.
Le client n'a pas laissé de commentaire.dean B.
Le client n'a pas laissé de commentaire.Mark P.
It was an easy pick up and return process. Thank you!!!!! Moving is never fun but you made it tolerableBryan T.
Le client n'a pas laissé de commentaire.Camille G.
After spending an hour sitting in front of the rental place, the online checkout system could use some refining. While advertising it to be quick and easy, the whole process was frustrating and infuriating. I almost left twice.Dave W.
Le client n'a pas laissé de commentaire.Chelsea N.
Le client n'a pas laissé de commentaire.Patrick S.
Le client n'a pas laissé de commentaire.Aaron F.
The online check in and aren't user friendly. Your people at this location and the one on ten mile in meridian who found and booked this truck for me were AWESOME!Greg H.
Excellent service; personable and friendly representatives who still maintained their COVID-19 best practices. The equipment was clean and easy to operate. A great experience! Keep up your great work - I didn't find any part of the experience lacking. Thanks!!!Ed P.
Caitlyn, store representative is awesome!!! Talbert St ClaireTAlbert S.
The key was not in the box. The location was closed because of the corona virus. The sign on the door said to call the number listed for help. I called, no one answered. Had to call Uhaul 800# and they had to call around, eventually getting in touch with the regional manager who contacted the facility and someone came out with the key.Mike T.
Le client n'a pas laissé de commentaire.Teri L.
Le client n'a pas laissé de commentaire.Robert T.
Le client n'a pas laissé de commentaire.kursti H.
Beautiful facility, great people and all around excellence!James N.
Le client n'a pas laissé de commentaire.Kailyn S.
Le client n'a pas laissé de commentaire.Frans H.
Nanette Collier was ready for me when I arrived. The truck I rented was clean and ran great. Very easy to do business. Thanks! Maurie DennerMaurice D.
Le client n'a pas laissé de commentaire.Talbert S.
Le client n'a pas laissé de commentaire.Jarid S.
Le client n'a pas laissé de commentaire.Wendi W.
I feel that I was unfairly charged for fuel. I returned the truck with the fuel level at the same as i recieved it and yet im charged over 12 $for 3 gallons of gas when I only drove a total of 11 miles. Doesn't that seem absurd? Not only would not recomend this location but I will reconsider other using any other U-Haul affiliate in the future.Alex P.
Le client n'a pas laissé de commentaire.James H.
One comment: The 15 ft. van we rented had some holes in the roof that we did not notice until we were loading the unit. It was raining, the day we left so there was some water leaking on the items in the van. We did inform the fellow at the drop off location, so you probably already know this.Sandy D.
Le client n'a pas laissé de commentaire.Elizabeth L.
I picked up the Uhaul on Sunday when the office was closed. Will never do the again!. I had ordered a dolly that was not in the truck. That delayed how long it took for movers to move furniture.Bert G.
Le client n'a pas laissé de commentaire.Karen G.
Le client n'a pas laissé de commentaire.Karen G.
muy contento con el servicioRual G.
Le client n'a pas laissé de commentaire.DALE C.
I rented a pick up truck from this location ( Storage plus in Eagle, Idaho ) and dropped it off after hours thinking everything was OK. I was surprised the next day to find a damage charge for 117 $on my invoice. There were supposedly scratches on the driver side door, but since I didn't park the unit next to anyone and was with the unit the whole time I could not have done these and must've missed them on my walk around pre-rental inspection. Nanette in the front office of Storage Plus was unwilling to adjust my charge, telling me I had to take it up with U-Haul. She did not notify me that there was a problem, and if I hadn't checked my invoice total I would've never found this out. Needless to say, I won't be using this location again for any reason.Eric A.
Le client n'a pas laissé de commentaire.Richard H.
Le client n'a pas laissé de commentaire.DANIEL P.
Le client n'a pas laissé de commentaire.Justin I.
I pre-registered beforehand, and still had to jump through hoops on site (there was no one there, so I was completing on my phone). I had to â€œawait approvalâ€ and then got charged incorrectly. So disappointing that you can't do better.KELLY F.
The ladies here were very helpful and went out of their way to help us out. Excellent service à la clientèle. The place smells so good too.Kelley G.
Great, friendly, prompt serviceMark B.
No ramp on truck and discovered no dolly. I ordered dolly when I made reservation. I called and could have gone back to Storage plus to get one, but didn't have time. When customer orders dolly with truck it should be aleeady in truck when customer picks up.DEBROAH S.
Very accommodating and had awesome serviceMary Rose M.
Have a truck that has an accurate speedometer, truck showed under the speed limit, then once I turned the truck off and restarted it, it showed about five mph above the posted speed limit.Ray S.
I set this up with very short notice and they had my truck ready in less than 30 min from me scheduling it. Nice work!Art C.
Do maintenance on truck before renting. The truck had issues when driving it. The motor got super loud like there was an issue with the exhaust. Then the truck overheated on me so I had to stop for an hour to let it cool down. Super annoying.brent J.
The transmission needs to be checked on that truck. It struggled to get past 35 miles an hour. I was afraid it would break down the whole time.Richard E.
Le client n'a pas laissé de commentaire.Rose C.
Le client n'a pas laissé de commentaire.Justin A.
This was a very easy rental. Advance calls were received to verify everything and the truck was ready to go as scheduled.Don N.
While everything was great for what I needed it for, I was bummed I had to pay 10 $more than my original quote as I was not able to get the truck from where I originally had requested. This caused the mileage to go from 4 miles to 12. Otherwise everything else was great!Jennifer C.
the only problem was the gas tank was not full but I took it anyway. The people at the facility were friendly and helpful.Thomas O.
The truck smelled of cigarette smoke and it was a bit dirty inside. Excellent customer service though!Gregory L.
Le client n'a pas laissé de commentaire.Deb F.
Excellent customer service, the employee that getting me checked out and in was very helpful and friendly. Because of this employee I'd use your location again! MerciKurtis B.
Easy to check in and out. Thank you for the service.David M.
The drop - off location was wonderfully helpful and made things easy and simple.Evan J.
Le client n'a pas laissé de commentaire.Yang X.
Le client n'a pas laissé de commentaire.Jedediah R.
Great customer service! Thank you.leticia C.
Edgar( I believe that was his name) was very informative, professional and considerate during our time picking up and dropping off the uhaul. Very kind man! I would definitely recommend this location for anyone looking to rent a uhaul in the future. Keep up the good work. Thank you again for all your help today!!jessica H.
The truck was ready and waiting, very friendly staff explained how to leave the truck if it was after hours. We ended up returning the truck before they closed and the entire process was Outstanding.gail N.
Very easy people to work with.Jamus M.
No improvement needed. The van was waiting right at the front for me and the check in process was quick and easy. It was a bit challenging with the location being on Eagle Rd but everything on Eagle Rd is challenging. Great experience overall!!patti A.
I dropped off the truck on Sunday and they didn't check the truck in until Tuesday because she said the person working on Monday didn't know how to check it in, I would advise you to make sure these individuals are trained with U-haul check ins if they are a U-Haul rental place. I have several more trips to make and I will not drop off my Uhaul at that location for two reasons - (1) Jamie is rude and very defensive when you ask her a question and (2) the personnel should be trained on how to check in the Uhaul at that location and if the person doesn't know how to do it then and Jamie does then it is her responsibility to make sure the other employee knows how to do it. I will drop off next time at the location in Garden City, Idaho.Deb E.
Le client n'a pas laissé de commentaire.Jeff M.
Very nice to deal withRichard B.
Le client n'a pas laissé de commentaire.Ken L.
Put a sign on the door directing after hours drop box location for keys.Bonnie C.
Excellent customer service and a very friendly atmosphere. The U-haul van we rented for the afternoon was new, clean, and drove great. We like our climate-controlled storage unit here and will definitely rent the van again.Charles H.
Le client n'a pas laissé de commentaire.Dave B.
Le client n'a pas laissé de commentaire.Sandi S.
We only drove the 9' van we rented for 14 miles, to move one piece of furniture from one house to another, but when we went to top off the gas tank before returning the van to the rental place, we noticed that the gas tank needed nearly 4 gallons of gas. There's no way that 14 miles of local driving would require 4 gallons of gas, so we feel that whomever last drove this rental van did not top it off per the rental instructions. Which leaves us wondering if gas receipts need to be shown when turning in a rental vehicle. We had our gas receipt, but we're thinking that the last person to drive this rental van was not required to show their gas receipt. Could you please remedy this situation? We paid nearly 12 $on 4 gallons of gas, when we should have only needed to buy 1 gallon of gas. Other than this issue, our experience was excellent. Merci.Sharon B.
Everything was just perfect!Patti A.
Le client n'a pas laissé de commentaire.Deborah N.
Le client n'a pas laissé de commentaire.Gary H.