Customer Reviews for Storage Plus
(U-Haul Neighborhood Dealer)

1 050 évaluations

1350 W Victory Rd   Boise, ID 83705
(We sell Boxes/moving supplies)

(208) 343-0100

Heures d'ouverture de l'établissement

  • Lundi :
    Fermé
  • Mardi au vendredi :
    9h am à 1h pm / 2h pm à 6h pm
  • Samedi :
    8h am à 1h pm / 2h pm à 1h pm
  • Dimanche :
    Fermé

Services dans cet établissement :

Pour nous contacter

(208) 343-0100

1350 W Victory Rd
Boise, ID 83705
(We sell Boxes/moving supplies)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lundi :
    Fermé
  • Mardi au vendredi :
    9h am à 1h pm / 2h pm à 6h pm
  • Samedi :
    8h am à 1h pm / 2h pm à 1h pm
  • Dimanche :
    Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald P. 
Évaluation :
5

Friendly service and very helpful.

Michael K. 
Évaluation :
5

Excellent service à la clientèle. Hooked the trailer up and went through light check.

Matthew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa N. 
Évaluation :
1

I've rented form U-Haul before, but was very bothered by this experience. I rented from a storage place through the U-Haul app, and when I did the pick up, I told the employee that I was going to leave my car in the customer parking lot. My reservation was for 24 hours, so it didn't seem like a huge deal. The employee told me it was issue to leave my car in customer parking. As the location is next to the rail road tracks, I didn't have anywhere else to park my car. I told him I would come back for my car after my husband got off work. Later that evening, my husband and I had to drive the U-Haul Truck out of our way during our rental hours to go back and pick up my car. While picking up my car, the same employee (owner? Not sure) approached me in my car, telling me I had to bring my U-Haul back 3 hours early the following morning. Confused, I pulled up my reservation showing him I had paid for a 24 hour rental. He said he had booked the same truck earlier i than when it was due, and that I needed to bring it back early to accommodate his overbooked customers. The whole situation was bizarre, as it was late at night (9:30-10:00 PM) and he was not in any sort of uniform. He had a dog, which was barking hysterically and he was simultaneously screaming at his dog and talking to me. My husband, watching the whole situation from across the street, then got out of the U-Haul to see who was preventing me from leaving this dark parking lot at night. He then said he would call me in the morning to ask me bring it back early, and did not speak to my husband. He ended up not calling us, and we had no issues for the drop off. Overall it just was a bizarre situation. Would not recommend this location, and am disappointed with the experience. I found the situation vaguely unsafe, impolite, and am unlikely as a customer to use this company again without compensation. Renting moving trucks is not a cheap ordeal, and I am likely to find a small business to support in the future that values my loyalty even if it is at a greater cost.

Brook B. 
Évaluation :
5

Will rent from this location again.

Elizabeth H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan B. 
Évaluation :
3

Air conditioner in truck went out during our move

Garrett E. 
Évaluation :
3

I was not told that the location would be closed on Monday when I arrived. They had my arrival time. It looked like they were closed all day. The sign on the door did not indicate any hours for Mondays and did not say Closed Mondays. Because of that, I was not totally prepared to get my truck online. Took a full hour to complete all the requirements for getting the truck out of the lot. Last year when I went there, they were open on Monday. The online system worked fair once I gathered up all the information I needed - which I did not know I would need since I did not know the location would be closed. The drop off worked okay. I knew the location would be closed then so I was prepared.

Maria N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicci S. 
Évaluation :
5

Really enjoyed this location, the owners were super friendly and helpful. Will rent from here again next time I need a uhaul.

Tyler H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah A. 
Évaluation :
5

Excellent Service!

Charles M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Praveen Kumar B. 
Évaluation :
5

They were great!! So helpful hooking up the trailer.

Jody B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gail M. 
Évaluation :
3

People unfriendly. Didn't realize the office opened at 9 am (should have been made more clear) and wanted to pick up the truck at 8 am. Employee came to office at 8:30 am and saw me sitting out in my car and never bothered to ask if I needed anything.

Kari R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

burke K. 
Évaluation :
5

Nothing to improve on, the staff took care of everything. The last time there I tried to check it in with the app and had a hard time loading the pictures so the staff on site took care of the check in with no issues. super smooth transaction and I thank you

Murray N. 
Évaluation :
1

The person who checked me in was rude and very short with me. The U-Haul it's self was in some of the worst condition I have seen. Key always got stuck in the ignition, parking brake would get stuck and never release, cab light covering was holding on by a thread.

Zachary W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramon O. 
Évaluation :
3

Rear door was very hard to operate, truck and windshield very dirty, interior had splashes of paint spilled on the floor and wreaked of an air freshener that appeared to be trying to cover up a previous smoker who burned a spot near the visor.

Kenneth C. 
Évaluation :
5

Easy to find location, staff was very helpful.

Murray N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tammy I. 
Évaluation :
1

You sent me a survey about a pickup location from which we were diverted. The inconvenience of being sent to a different location miles away was understandable, but an inconvenience nevertheless.

Jenifur R. 
Évaluation :
3

They weren't as informative as I have had with U Haul. Did not know that the truck didn't have a dolly, could have used some blankets as well. Moving is always stressful, some friendlier suggestions would have helped the trip.

John B. 
Évaluation :
5

Great customer service! I can't remember the gentleman's name, but he was super nice and very patient with us!! :)

PEYTON A. 
Évaluation :
3

It would have been nice to have been notified with the information that this location had only 18 furniture pads available versus the 48 we ordered. We had to make an unexpected last-minute trip to a different location on moving morning. No one likes that kind of surprise.

DANIEL W. 
Évaluation :
5

Super helpful with confirming the trailer lights were in fact not working. Also confirmed that the safety chains were either: a) bent so they did not fit the vehicles' hitch and tow chain connection point or b) too small for use on domestic vehicles hitch set up.

BRIAN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick H. 
Évaluation :
5

Make sure window wiper fluid is full.

ANDREW S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dave B. 
Évaluation :
5

It was very easy. Lady was kind! Will only go there from now on!

CHARLES T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER H. 
Évaluation :
4

easy return of auto trailer. quick and easy and no issues.

Jared T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grace L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Peter C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

COREY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JASON K. 
Évaluation :
5

The truck was not in very good shape referring to electrical and the tire pressure gauge doesn't work found that to be a nuisance

JAMES A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Conrad G. 
Évaluation :
4

The trailer was in decent shape for the way a lot of people care for rented equipment. The driver side fender was damaged in front so the latch would not latch. The running lights also did not work. Everything else was great and the customer service both at pickup, and drop off locations was outstanding.

WILLIAM C. 
Évaluation :
1

Customer service was not up to par

PETER C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bradley P. 
Évaluation :
5

Keep the original quote rates where they are. I called and booked a trailer to move for $640, when I arrived I was informed that the new rate was 875. Service was wonderful but uhaul is a robbery.

BART M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobbett G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN M. 
Évaluation :
2

The cargo van was dirty in the back when I picked it up. I was afraid I would be charged cleaning when I returned it. Although gas was marked full on the contract, it was below full on the gauge. The person at the rental site was not friendly and she seemed to be blaming me for the fact that the U-Haul site set me up for self-pickup, but told me the van would be "hand-delivered" because the site would be open when I came for the van. I think the website needs to give instructions about self-pickup.

DAVID R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOI K. 
Évaluation :
5

Great truck, ran great, surprisingly quiet. Had an adequate amount of outlets.

WILLIAM P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward K. 
Évaluation :
5

Very helpful and made the drop-off very easy. No improvements needed.

Thomas T. 
Évaluation :
2

This location had very limited room to return the trailer after hours. The after hours return process did not work. It required my phone to have its location function turned on, which it did, yet still did not work. I ultimately left the facility without completing the return process on line. I am tech literate, but know may people who would not have been able to navigate your process. I give your online check-in procedure very low marks.

JOSEPH L. 
Évaluation :
1

1 associate was at this location and was not very helpful or friendly. I was nervous about taking my car off the car trailer. She did not even respond to my concern, she just started to unlock the straps and told me to unlock the chains from under the car. I don;t think she even said hello when I walked in the office. I would not recommend anyone to that location ever.

Wendy R. 
Évaluation :
1

This 15' trucks engine would not want to shift out of second gear and it was terrifying to take anywhere, much less on the interstate. Why would you let someone take a vehicle in such conditions? Shame on you!

CASEY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnna S. 
Évaluation :
5

The parking break was a little wonky, had come apart. It would be good to fix that.

Carson M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN W. 
Évaluation :
5

Perfect experience thank you

BRYAN L. 
Évaluation :
5

Great service, friendly.

HENRY C. 
Évaluation :
5

Great service- helped us secure the motorcycle trailer to our tow hitch very securely

JENIFER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

judy Q. 
Évaluation :
5

The owner/operator of this location was very attentive and helpful; really made for an enjoyable rental experience.

TYSON T. 
Évaluation :
5

It's a small family run location that was clean and the staff was very helpful!

Cindy R. 
Évaluation :
3

Trailer had not been cleaned.

JOHN S. 
Évaluation :
5

I love the phone check in and out.

Chris C. 
Évaluation :
5

The app didn't want to work while I was using it and when I had to return the vehicle I actually had to use the website to do it bc the app wouldn't work

Nicole S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M. 
Évaluation :
4

The vehicle is relatively new with only 7700 miles. The exterior was covered with mud and the windshield was full with bug splats.

Walter P. 
Évaluation :
2

straps to tie down vehicle were worn and tattered hard to get to work and tie the vehicle down ratchet on right side kept coming loose had to stop off and on and re ratchet the strap tight. the hooks weren't able to hook on to my hitch and its a 2019 truck so the hooks on your trailer weren't acceptable I had to go to Home Depot and spend another $50 for hooks that would work after spending $550 to rent your beet up used trailer for a one day rental ! Won't be using UHaul again !

BRADLEY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SONDRA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori V. 
Évaluation :
5

I had overestimated my mileage and was afraid I wouldn't get a credit for my actual mileage but I did. Excellent service. Excellent van. I'm delighted with the service.

MARIA N. 
Évaluation :
5

John was really nice.

Hasan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DON W. 
Évaluation :
5

This location and the owners are terrific. The uhaul website experience, on the other hand, is atrocious. If you would focus on delivering real customer value vs gotcha upsell, you would make the experience far more pleasant. Currently the UX is so anti-customer it's crazyâ€"you have to actively deselect all kinds of options to get what you really want. Will likely explore other options for our next move.

PETER V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN L. 
Évaluation :
4

Adjust hours for those who get off work late, and need a TRUCK.

BRIAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald E. 
Évaluation :
5

excellent service! great staff!

TRISH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy G. 
Évaluation :
5

Très bien

WILLIAM G. 
Évaluation :
5

Everything was really easy.

Jonathan N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNON D. 
Non les évaluations ont été soumises pour cet établissement.

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