Very helpful and made the drop-off very easy. No improvements needed.Thomas T.
Customer Reviews for Storage Plus
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Boise, ID 83705
(We sell Boxes/moving supplies)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 6h pm
- Sam : 8h am à 1h pm
- Dim : fermé
Heures d'ouverture spéciales
- 11/25/2021 - 11/26/2021: Fermé
- 12/24/2021 - 12/25/2021: Fermé
- 12/31/2021 - 1/1/2022: Fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
This location had very limited room to return the trailer after hours. The after hours return process did not work. It required my phone to have its location function turned on, which it did, yet still did not work. I ultimately left the facility without completing the return process on line. I am tech literate, but know may people who would not have been able to navigate your process. I give your online check-in procedure very low marks.JOSEPH L.
1 associate was at this location and was not very helpful or friendly. I was nervous about taking my car off the car trailer. She did not even respond to my concern, she just started to unlock the straps and told me to unlock the chains from under the car. I don;t think she even said hello when I walked in the office. I would not recommend anyone to that location ever.Wendy R.
This 15' trucks engine would not want to shift out of second gear and it was terrifying to take anywhere, much less on the interstate. Why would you let someone take a vehicle in such conditions? Shame on you!CASEY M.
Le client n'a pas laissé de commentaire.Johnna S.
The parking break was a little wonky, had come apart. It would be good to fix that.Carson M.
Le client n'a pas laissé de commentaire.JOHN W.
Perfect experience thank youBRYAN L.
Great service, friendly.HENRY C.
Great service- helped us secure the motorcycle trailer to our tow hitch very securelyJENIFER C.
Le client n'a pas laissé de commentaire.JEFFREY T.
Le client n'a pas laissé de commentaire.judy Q.
The owner/operator of this location was very attentive and helpful; really made for an enjoyable rental experience.TYSON T.
It's a small family run location that was clean and the staff was very helpful!Cindy R.
Trailer had not been cleaned.JOHN S.
I love the phone check in and out.Chris C.
The app didn't want to work while I was using it and when I had to return the vehicle I actually had to use the website to do it bc the app wouldn't workNicole S.
Le client n'a pas laissé de commentaire.Kevin M.
The vehicle is relatively new with only 7700 miles. The exterior was covered with mud and the windshield was full with bug splats.Walter P.
straps to tie down vehicle were worn and tattered hard to get to work and tie the vehicle down ratchet on right side kept coming loose had to stop off and on and re ratchet the strap tight. the hooks weren't able to hook on to my hitch and its a 2019 truck so the hooks on your trailer weren't acceptable I had to go to Home Depot and spend another 50 $for hooks that would work after spending 550 $to rent your beet up used trailer for a one day rental ! Won't be using UHaul again !BRADLEY S.
Le client n'a pas laissé de commentaire.JACOB C.
Le client n'a pas laissé de commentaire.Jonathan B.
Le client n'a pas laissé de commentaire.SONDRA L.
Le client n'a pas laissé de commentaire.Justin W.
Le client n'a pas laissé de commentaire.Lori V.
I had overestimated my mileage and was afraid I wouldn't get a credit for my actual mileage but I did. Excellent service. Excellent van. I'm delighted with the service.MARIA N.
John was really nice.Hasan A.
Le client n'a pas laissé de commentaire.DON W.
This location and the owners are terrific. The uhaul website experience, on the other hand, is atrocious. If you would focus on delivering real customer value vs gotcha upsell, you would make the experience far more pleasant. Currently the UX is so anti-customer it's crazyâ€"you have to actively deselect all kinds of options to get what you really want. Will likely explore other options for our next move.PETER V.
Le client n'a pas laissé de commentaire.ROBERT R.
Le client n'a pas laissé de commentaire.KATHLEEN L.
Adjust hours for those who get off work late, and need a TRUCK.BRIAN C.
Le client n'a pas laissé de commentaire.Ronald E.
excellent service! great staff!TRISH M.
Le client n'a pas laissé de commentaire.Tammy G.
Très bienWILLIAM G.
Everything was really easy.Jonathan N.
Le client n'a pas laissé de commentaire.SHANNON D.
The people were very friendly and helpful.Neil R.
None. I had trouble initially getting in touch with them, but they kindly explained that it was due to U-haul's reservation system being down that day. They went out of their way to assure me that everything was okay with the reservation and also called me the following day to keep me up to speed. They also called again to let me know that the rental was available early to pick up. They also took great care to answer all of my questions regarding the rental, including U-hauls updated rental policies. It was all very much appreciated, and I would recommend this location for anyone needing a rental. Above and beyond service.MATTHEW S.
Le client n'a pas laissé de commentaire.RENEE M.
Pam provided excellent customer service and was very knowledgeable.CURTIS E.
Thanks again and I'll will be needing you 3rd week this monthTAMARA H.
Le client n'a pas laissé de commentaire.Alton L.
Le client n'a pas laissé de commentaire.Jennifer B.
Le client n'a pas laissé de commentaire.Anita F.
Le client n'a pas laissé de commentaire.DIANA C.
You need to update your truck sizes. I have a Ram 4500. It is bigger can haul and tow more than a 3500. I have used uhaul twice in 2 years and can't use the website to make reservations do to my truck not being listed. I have to call and talk to a representative and they have No idea what my truck is or how big it is, because it is not listed. It is a big hassle trying to explain.nathan V.
Your mobile check-in is terrible so the lady at the counter helped me and was so nice.CARRIE H.
Inside had food and trash. No parkingRodger F.
Great people, easy setupAleksey M.
Le client n'a pas laissé de commentaire.Thomas H.
Le client n'a pas laissé de commentaire.FAYE D.
The alternate contact verification process should happen at request rather than at check-out. It was silly to be standing in the freezing cold waiting for a representative to contact the people I listed (some of whom weren't awake at 10am on New Year's day). Additionally, I didn't receive a full contract (along with estimated costs, confirmed odometer values, rate for refueling, etc.) until AFTER I checked the equipment back in. I only received a generic service contract when I checked the equipment out, but the generic contract didn't have any of the important details that I needed to know at different points. A heads up about the low air pressure sensor would have also been good.Elizabeth M.
A little Irritating that gas tank was not full - it was at 5/16 and I had to fiddle at the gas station to return it to that approximate level. Are you hoping that customers will accidentally over-fill it? Truck was VERY clean, very impressive.DAVID S.
Le client n'a pas laissé de commentaire.Sharon B.
Le client n'a pas laissé de commentaire.Sadami H.
Sweat and cigarette smell inside the cabin.Venkata A.
Le client n'a pas laissé de commentaire.Sadami H.
Great service!Keith S.
Excellent service à la clientèleScott J.
The lady I dealt with was nice and very helpful.Pete G.
Not charge someone 14 $for use of less than a gallon of gas will never use this location again an will tell peopleShaine O.
Le client n'a pas laissé de commentaire.dan F.
Nothing that I saw, everything was great.Leslie B.
Le client n'a pas laissé de commentaire.Gary T.
Le client n'a pas laissé de commentaire.Zachary H.
Le client n'a pas laissé de commentaire.John S.
Le client n'a pas laissé de commentaire.Marco H.
Terribly small location to be used for off hours drop off, almost no parking, especially for large trucksNicolas W.
Le client n'a pas laissé de commentaire.daron S.
Le client n'a pas laissé de commentaire.Joshua S.
Easy drop-off. Central location.Fredrick P.
Very pleasant and friendly staff. Good communication. They went the extra mile for me. All went very well. I would highly recommend this location. Merci.phil W.
Le client n'a pas laissé de commentaire.Kimi W.
Le client n'a pas laissé de commentaire.randy M.
They made the return procTimothy M.
Le client n'a pas laissé de commentaire.Martin F.
Le client n'a pas laissé de commentaire.Michael W.
Le client n'a pas laissé de commentaire.Charles W.
Le client n'a pas laissé de commentaire.Angela B.
Le client n'a pas laissé de commentaire.Donald J F.
Le client n'a pas laissé de commentaire.Leo C.
I was have a lot of trouble checking in on my phone. The owner showed up an hour early to help me when he noticed I had not picked up my truck successfully. He was SO NICE and helped us incredibly!! Would absolutely use him again.Todd G.
Le client n'a pas laissé de commentaire.Philip H.
Le client n'a pas laissé de commentaire.scott G.
Le client n'a pas laissé de commentaire.KENNETH B.
A little confusing of where to park the truckELIZABETH K.
Le client n'a pas laissé de commentaire.Jeffrey R.
We had no problem with the WOODBURN location or the Boise location for that matter. The issue we have/had was the over all lack of cleanliness with the truck. So the inside of cab is in desperate need of a shop vac and wipe down!!! The cup holder is stick and gross so we didn't use it. When we opened the back cargo area - something had been spilled on the left side and was sticky and gross. So we had to sweep it out and remove the sticky spill that wasn't ours....the entire â€œtouch freeâ€ is losing the touch of ensuring cleanliness that is lost in pictures. Other than that, great experience- thanks!Thomas H.
Cost was more than expected , disappointedRichard N.
Staff was rude and raised their voices, almost yelling at me as they were insisting I accepted the additional insurance coverage. I was charged the rental for for two days. May 15-May 17. I returned the truck on the 16th. They still applied even additional charges after the fact. I never received a copy of my original invoice. I'm frustrated at how this was handled and the staff was rude.Heather H.
Manager Nancy was awesome. Pleasure to do business with her.CHRISTOPHER S.
The manager was a very cold and I'll tempered person.Kyle S.
Very thankful that the folks came out, even on their day off. Opened up the gate so we could park the truck in a much safer place. Their help was very much appreciated!Leroy B.
Le client n'a pas laissé de commentaire.Tina J.
Somehow they didnt charge me for the milage even though they have my card information and then over a year later I have to pay a fee for it bc it wasn't payed. I recieved an email but if it is a mater of owing money I think I deserve a phone call letting me know.Dan A.
Le client n'a pas laissé de commentaire.Alaina S.
Le client n'a pas laissé de commentaire.Scott Q.
My experience with the overall process of the 24/7 truck share, as well as the main corporate customer service, was great. My experience with the actual local location was sub par, and a little insulting. I called the pick-up location with a question and was answered condescendingly and was given very little help. Personally, I think the disrespectful tone and the utter lack of help or interest was due to the fact that I'm female, however it could just be because the person I spoke to was irritated at the nature of my question because he didn't know how the 24/7 truck share worked and didn't care to be involved. I ended up calling 1-800-go-u-haul and the person who answered was extremely pleasant and helpful.Leah R.