Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
THE STAFF IS VERY PROFESSIONAL AND COURTEOUS AT ALL TIMES!IT HAS BEEN TRULY A JOY AND PLEASURE TO DO BUSINESS WITH!KEEP UP THE GREAT WORK!
Nelson C
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Abelino M
Évaluation :
5
Great staff. Service is everything.
STUART W
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard R
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Expérience générale
Évaluation :
3
Customer service needs to improve in providing accurate information at the front desk about pricing and information regarding returning U-Haul vehicles. I did not complete the return process accurately because I was misinformed and unaware of that part of the process. Other then that, the process went okay. The van had a dent in the back and cracked in the rare front and also could be cleaner. For the amount of money that U-Haul is charging I expect better quality in service and transportation.
Carolina A
Évaluation :
5
Great customer service, thank you!
Chelsea M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amy A
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Peter T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dalze J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Margarita B
Évaluation :
4
Le client n'a pas laissé de commentaire.
Fred L
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Expérience générale
Évaluation :
5
This locationn was great. I was sent here from the original place I made the reservation. The original van was in bad repair and had a flat tire. They had no other vans so they sent me here. They had terrible service and I would never recommend them. But Storage Plus was great and I am so glad that I found them. Will use them again.
VIVIANANNA P
Évaluation :
3
Really hard to get to in a truck from Manhattan
Kyle Z
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jill M
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
sharon t
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sharlene L
Évaluation :
5
Friendly helpful staff
James L
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Expérience générale
Évaluation :
4
Nice newer van
JAMES L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Freddy T
Évaluation :
5
I am very pleased with this U-Haul experience. Although it states limited business hours, the trucks are actually able to be rented pretty much 24/7. You reserve online and go there, find the truck, use a key code to unlock the truck key. I rented a truck at 1130pm when I had a surprise moving task. Was able to rent the U-Haul in the middle of the night, use it, return it. All with no need for worrying about lines or business hours. Pro tip. For the trucks, the "truck number" is printed above the rear rolling door. Took me awhile to find it. The truck was in perfect shape, clean, everything great. This was an excellent experience and I will use them again if needed. Of course the difficulty is the location far away from things but that's up to you to determine if too hard to get to. It's about a 15 minute walk from the Hunters Point 7 and the neighborhood seems safe if not pretty.
Jason H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vadilson T
Évaluation :
3
Le client n'a pas laissé de commentaire.
Salma A
Évaluation :
5
Thank you for your service .. never a problem .. storage area was clean and staff professional.
JENNIFER S
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Expérience générale
Évaluation :
5
Love the crew that work at this facility, all extremely helpful. Thank you Doron, Chris and Theo!
Rachelle P
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Calvin D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sarah T
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Expérience générale
Évaluation :
5
Nothing at all, I rented a cargo van that was very clean and drove well. Overall the whole experience was simple thank you.
CHRISTOPHER M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brissa C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rita S
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Expérience générale
Évaluation :
5
Make sure to have a larger inventory
Courtney O
Évaluation :
5
All around great experience with no problems ever and a friendly and extremely helpful staff.
JOHN H
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gregory C
Évaluation :
5
Easy in and out.
Sara S
Évaluation :
1
Do not offer mobile pickup if its not available.
Daniel C
Évaluation :
5
The staff was very friendly offering water and coffee and the use of the restroom when I returned the truck.
Mark D
Évaluation :
5
Uhaul has amazing customer service. i had trouble finding my reservation on my account on a Sunday and i called customer service which was available quickly and the person on the phone was amazingly helpful. i don't know her name but she is definitely someone to keep at uhaul. For a sunday, i was amazed! i used uhaul several months ago and customer service was great again (that time via twitter). the truck was clean and easy to pickup without an agent and the online system is great. moving is a stressful situation and i hope uhaul continues with their amazing service. please thank the woman who i spoke to today! thanks uhaul!
ANTHONYJOSEPH W
Évaluation :
5
I moved in my stuff here during the height of the pandemic, coordinating the move entirely remotely. The process was incredibly comfortable thanks to the professionalism and helpfulness of the staff at Storage Plus. They never gave once gave me any reason for worry the whole time my things were with them, and my recent exit process was just as wonderful. Highly recommend
Navnidhi S
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Expérience générale
Évaluation :
5
Is very good. And helpful
Alamgir H
Évaluation :
5
Thx. No East no west , Uhaul is the best.
Shahinur R
Évaluation :
5
Thx.
Shahinur R
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jack H
Évaluation :
5
Le client n'a pas laissé de commentaire.
ChengJui C
Évaluation :
5
Le client n'a pas laissé de commentaire.
rosa t
Évaluation :
4
Don't change my location 24 hours before. Also pre-paid for dolly and it wasn't unavailable upon arrival.
Harry W
Évaluation :
1
MAke your reservations ACTUAL reservations. When people are moving from city to city they don't need to deal with the possibility that they might not get what they need on the day they need it. What a stupid way to run a business.
Alec A
Évaluation :
4
Le client n'a pas laissé de commentaire.
Michael C
Évaluation :
5
Excellent facility, great staff!!
Andrea B
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Expérience générale
Évaluation :
3
My experience was a bit frustrating as I had reserved a U-Haul at my storage unit location for 10am and had friends that could only help till 12. My van was not there and when I called they said a customer extended. Then said there was one at a new location which was only an 8min walk but I didn't get why I reserved one then and they never emailed me/called to say it had been extended. So when I finally got in touch it was nearly 11 and we had to go get the U-Haul from other location. They gave me $50 credit which was nice but I ended up damaging things because I was in a rush to have help to unload big items while I had friends there. I feel they should've had a new van there or given a heads up/not over booked. The facility was nice and the workers were nice there. The phone call was the issue semi talking down since it wasn't a far walk but again I was in a rush and it was nearly an hour later with no reach out from them. I suggest going to a U-Haul center and not reserving a van to be there if you are in a rush.
Gina I
Évaluation :
3
The app kept crashing and support was too long of a wait.
Michele M
Évaluation :
5
I love the Company and was very happy and pleased with the overall way that my stuff was kept. Everyone was very Professional , helpful and polite and I would definitely recommend this storage facility to Family and friends. Thank you so much.Donna
Donna G
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Zbigniew S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marlin V
Évaluation :
2
Add some more clear signage, it was hard to figure out where to park it since there were so many different uhaul signs.
REBECCA M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bernard P
Évaluation :
5
Very helpful and great people working there......I recommend the use of this storage to anyone out there that needs storage
ANTHONY R
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Expérience générale
Évaluation :
3
The place could be better lit at nght for off-hours drop-offs.
Luiz d
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin J
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
JANEEP A
Évaluation :
3
Clean the vehicle, especially the windshield. The vehicle should have a full tank of gas when passed to next customer.
Antonia P
Évaluation :
5
Nice
Estiven R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ariella A
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Expérience générale
Évaluation :
3
I left the key in the box next to the locker that had the key in the first place. I saw the instructions to late that I was supposed to place back in the lock. Maybe if you're more crear with the steps to follow will be great. I don't know if I'm going to be charged extra for that but I didn't read the instructions cause it was the last step and I usually just drop the key in the key hall in other U-Hauls
Jesus M
Évaluation :
5
Everyone I talked to was very nice and helpful! Thanks for storing my stuff!
Eva P
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marcello B
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ADRIS J
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jamilatu B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alexander B
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Expérience générale
Évaluation :
1
More than one thing: 1. This location is ridiculously isolated. It's at the back of an industrial lot, adjacent to heap of broken pallets and old tires. It's not near any public transit and taxi/uber drivers have trouble locating the address. Long story short: it's not a safe place for anyone to go with their wallet, much less their smartphone, AND passport. 2. The check-in process needs to be EXPLICITLY described beforehand. I read the emails and downloaded the app beforehand, but didn't receive adequate details until just before my reservation. I didn't realize that I would need to either 1) take a Live Photo of my passport, or 2) have a third party answer a live call from a 1-800 number… And since I had already commuted to this back alley between two warehouses without my passport I had to scramble to get a family member to stop what they were doing and answer a call that HALF of my contacts didn't receive because of spam blockers.
STEVEN B
Évaluation :
5
Great staff, smooth move in and out.
Motian S
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Expérience générale
Évaluation :
4
The location was great and helpful within the constraints UHaul creates. UHaul's system for rentals is trash. You're at the mercy of the person who rents a vehicle before you. If they don't return it on time, you wait. At the site. For the person to return it. Of course UHaul doesn't care because they get to charge the late person extra money for the late return and they charge you for whatever period you've rented it for anyway. You wanted 1-5? Well now you've got 3-7. Sorry you waited.
Daniel N
Évaluation :
5
Theo and the team at storage plus were incredibly helpful and accomodating when we moved in. 10/10 would recommend. Merci
Tess D
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Expérience générale
Évaluation :
5
Very professional and proficient.
Claude S
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Camilo J
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Expérience générale
Évaluation :
5
I think this facility is very well managed. Doron was always available and helpful and even though we moved stuff out in 3 separate moves they were all handled very well. Great service - thank you!
Maya S
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Expérience générale
Évaluation :
5
We used the facility for over 7 years. We always had access, the facility was clean and the staff was always very accommodating and friendly, yet professional.
HEIDI E
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Expérience générale
Évaluation :
5
Great service as always.
Thanks for everything.
Nicky G
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Expérience générale
Évaluation :
1
The lockbox didn't have the keys in them, an employee had to help me get the keys, the app didn't help at all!
Andrea S
Évaluation :
3
I am rating U-Haul more than Storage Plus. It took 45 minutes to get my vehicle through their mobile check-in, and next to impossible to speak or chat with anyone for help. When we finally got our vehicle we found someone's old drink bottle in the cab-not what we wanted to see in this covid-world. While we were eventually able to speak with someone who was able to give us a discounted rate, we will look elsewhere next time.
Craig K
Évaluation :
5
Everything was great on time and welcoming
Ramona B
Évaluation :
5
Experience was great, friendly, and informative. Will rent again!
Kristal D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Abir J
Évaluation :
5
Theo, who facilitated our rental, was great! As a first time renter. He had the patience to explain how the U-Haul system worked. He let us know that there was another reservation after ours, which was helpful. Straightforward, to the point, what more can you ask for? Merci!
CHRISTIAN V
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ivonne O
Évaluation :
4
Le client n'a pas laissé de commentaire.
Sungwon R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sungwon R
Évaluation :
5
easy as can be, quick rental!
Miyer F
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sebastian G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charlotte W
Évaluation :
5
Le client n'a pas laissé de commentaire.
David B
Évaluation :
5
Excellent for everything and all employees!
eric s
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joseph F
Évaluation :
1
Uhaul can improve the service by keeping to the agreement when reservations are made! I was lied to OVERCHARGED AND WENT THROUGH HEELL TO IBTAI. A REFUND. I think uhaul should check in with their customers when equippement is picked up and returned. Uhaul makes promises they don't keep.
sebiila o
Évaluation :
5
Always very helpful Theo always looking out
Thanks Guys
TODD P
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Leslie W
Évaluation :
5
The wire on top of my locker was cut, but the staff there were so friendly and welcoming. Amazing people!
Deepal P
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Réservation
Évaluation :
5
Personnel at front desk are very friendly and they explained everything pretty clear before you sing the contract. Merci.
Necdali C
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Réservation
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matthew H
Évaluation :
5
Lovely staff, great facility
CARLY D
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Abram S
Évaluation :
5
This place has only one van, so be advised that if there's any conflict with another reservation you might get sent to another location. The good news is that they had the van there for me and it was ready to go, and the customer service was really nice.
Isaac E
Évaluation :
3
Le client n'a pas laissé de commentaire.
Robert S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amado D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rasem A
Évaluation :
3
I made a reservation for a location in north Brooklyn to rent a van for moving. I arrived at said location to find that they don't even have vans there at all. Confused, the service rep called U Haul and explained the mishap; from there I was given the option to pick up another van in Brooklyn or Queens. Brooklyn being more convenient I chose that but when I arrived, was told my reservation was actually in Queens. I spent money taking three different car services to each location needlessly- not only a waste of money but also of precious time. Moving is already stressful enough without these unnecessary errors.
Zach L
Évaluation :
3
Your agent was very professional, knowledgeable and was friendly.
Privacy R
|
Premières impressions
Évaluation :
3
I did not actually use this facility, but in my contact with your agent I found them to bar very professional, knowledgeable and friendly.
Privacy R
|
Premières impressions
Évaluation :
5
The address on the uhaul website for this location, when entered in google maps, brings you a few miles away from the correct location. The only way to get to the correct location is to enter Storage Plus AND the address as the destination.
Steven E
Évaluation :
4
Easy cancelation process
Privacy R
|
Premières impressions
Évaluation :
3
I received a confirmation call after the reservation. On the scheduled move-in date, the rate and closing time were confirmed and I was given information regarding what could fit into the unit.
Privacy R
|
Premières impressions
Évaluation :
3
I have to cancel the reservation due to adjustment of my own schedule. I was able to cancel it easily by phone.
Privacy R
|
Premières impressions
Évaluation :
3
The storage seems very humid. A bit concerned.
Privacy R
|
Premières impressions
Évaluation :
2
I was misled by a phone rep in thinking it was a heated unit and the charges were not the same I was quoted on the phone. Not happy with this at all and the unit themselves are old and dirty. thanks
Privacy R
|
Premières impressions
Évaluation :
4
Very helpful when I arrived at the facility.Space is perfect for the things I needed to store
Privacy R
|
Premières impressions
Évaluation :
5
staff was fast, courteous and helpful. had a very good experience without any moving headaches!
Privacy R
|
Premières impressions
Évaluation :
3
Went fine.
Privacy R
|
Premières impressions
Évaluation :
2
It was OK. The original storage we wanted was actually a wooden crate with no lock. We declined the crate and they showed us a locker that was more to our liking.
Privacy R
|
Premières impressions
Évaluation :
4
Good price, service, and clean facility.
Privacy R
|
Premières impressions
Évaluation :
3
charge was greater than that originally quoted. friendly service
Privacy R
|
Premières impressions
Évaluation :
4
Staff is friendly and nice. Unit is adequate size and in good condition.
Privacy R
|
Premières impressions
Évaluation :
4
friendly and helpful. Was able to back the truck in and start unloading within minutes.
Privacy R
|
Premières impressions
Évaluation :
5
It was difficult to find but they called me and helped me get there, and when I did, they were friendly and very accommidating! Merci.
Privacy R
|
Premières impressions
Évaluation :
4
Everything was satisfactory. I was even asked to move to a smaller space to save my money.
Privacy R
|
Premières impressions
Évaluation :
4
Great Service.
Privacy R
|
Premières impressions
Évaluation :
4
Everything (environment / customer service) is good except the location which is not convenient for subway transportation.
Privacy R
|
Premières impressions
Évaluation :
3
The people there were friendly and helpful. I thought the unit was a little far back and it wasn't very well lit for moving in purposes but overall it was a pretty good experience.
Privacy R
|
Premières impressions
Évaluation :
3
The service was good. However, they had no record of my reservation from emove. I basically started from scratch, as if I had no reservation at all. You should look into this.
Privacy R
|
Premières impressions
Non les évaluations ont été soumises pour cet établissement.
