Customer Reviews for Storage Plus
(Concessionnaire U-Haul dans le voisinage)

62 évaluations

35-00 Review Ave   Long Island City, NY 11101

(718) 937-6848

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 7h pm
  • Sam : 8h am à 6h pm
  • Dim : 9h am à 4h pm

Services dans cet établissement :

Pour nous contacter

(718) 937-6848

35-00 Review Ave
Long Island City, NY 11101

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 7h pm
  • Sam : 8h am à 6h pm
  • Dim : 9h am à 4h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIS J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamilatu B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander B.  |  Expérience générale 
Évaluation :
1

More than one thing: 1. This location is ridiculously isolated. It's at the back of an industrial lot, adjacent to heap of broken pallets and old tires. It's not near any public transit and taxi/uber drivers have trouble locating the address. Long story short: it's not a safe place for anyone to go with their wallet, much less their smartphone, AND passport. 2. The check-in process needs to be EXPLICITLY described beforehand. I read the emails and downloaded the app beforehand, but didn't receive adequate details until just before my reservation. I didn't realize that I would need to either 1) take a Live Photo of my passport, or 2) have a third party answer a live call from a 1-800 number… And since I had already commuted to this back alley between two warehouses without my passport I had to scramble to get a family member to stop what they were doing and answer a call that HALF of my contacts didn't receive because of spam blockers.

STEVEN B. 
Évaluation :
5

Great staff, smooth move in and out.

Motian S.  |  Expérience générale 
Évaluation :
4

The location was great and helpful within the constraints UHaul creates. UHaul's system for rentals is trash. You're at the mercy of the person who rents a vehicle before you. If they don't return it on time, you wait. At the site. For the person to return it. Of course UHaul doesn't care because they get to charge the late person extra money for the late return and they charge you for whatever period you've rented it for anyway. You wanted 1-5? Well now you've got 3-7. Sorry you waited.

Daniel N. 
Évaluation :
5

Theo and the team at storage plus were incredibly helpful and accomodating when we moved in. 10/10 would recommend. Merci

Tess D.  |  Expérience générale 
Évaluation :
1

The lockbox didn't have the keys in them, an employee had to help me get the keys, the app didn't help at all!

Andrea S. 
Évaluation :
3

I am rating U-Haul more than Storage Plus. It took 45 minutes to get my vehicle through their mobile check-in, and next to impossible to speak or chat with anyone for help. When we finally got our vehicle we found someone's old drink bottle in the cabâ€"not what we wanted to see in this covid-world. While we were eventually able to speak with someone who was able to give us a discounted rate, we will look elsewhere next time.

Craig K. 
Évaluation :
5

Everything was great on time and welcoming

Ramona B. 
Évaluation :
5

Experience was great, friendly, and informative. Will rent again!

Kristal D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abir J. 
Évaluation :
5

Theo, who facilitated our rental, was great! As a first time renter. He had the patience to explain how the U-Haul system worked. He let us know that there was another reservation after ours, which was helpful. Straightforward, to the point, what more can you ask for? Merci!

CHRISTIAN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivonne O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sungwon R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sungwon R. 
Évaluation :
5

easy as can be, quick rental!

Miyer F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sebastian G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlotte W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Excellent for everything and all employees!

eric S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph F. 
Évaluation :
1

Uhaul can improve the service by keeping to the agreement when reservations are made! I was lied to OVERCHARGED AND WENT THROUGH HEELL TO IBTAI. A REFUND. I think uhaul should check in with their customers when equippement is picked up and returned. Uhaul makes promises they don't keep.

sebiila O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Abram S. 
Évaluation :
5

This place has only one van, so be advised that if there's any conflict with another reservation you might get sent to another location. The good news is that they had the van there for me and it was ready to go, and the customer service was really nice.

Isaac E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amado D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rasem A. 
Évaluation :
3

I made a reservation for a location in north Brooklyn to rent a van for moving. I arrived at said location to find that they don't even have vans there at all. Confused, the service rep called U Haul and explained the mishap; from there I was given the option to pick up another van in Brooklyn or Queens. Brooklyn being more convenient I chose that but when I arrived, was told my reservation was actually in Queens. I spent money taking three different car services to each location needlessly- not only a waste of money but also of precious time. Moving is already stressful enough without these unnecessary errors.

Zach L. 
Évaluation :
5

The address on the uhaul website for this location, when entered in google maps, brings you a few miles away from the correct location. The only way to get to the correct location is to enter Storage Plus AND the address as the destination.

Steven E. 
Non les évaluations ont été soumises pour cet établissement.

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