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Best uhaul rep I've ever met! He was in the driveway while I was pulling in, navigated my back up spot, unhooked the trailer and the whole experience was 2 minutes, excellent to say the least!
The individual was rude and I did not feel as though I was valued as a customer. He also selected the insurance when he checked me in, without asking me if I wanted it.
Have a faster way to do self check out
Tom - was most helpful. I have rented with u haul numerous times over the last 40 years, but this was my best experience.
Always a great experience! Never had a problem, easy to drop off trailer across the country.
Clean the cup holders in the truck a little better. Gentleman working at the business was very nice and very helpful.
I came a couple of hours early for my rental and at this time the Uhaul system wasn't working. Myself and one other customer waited approx 45 mins for a resolution. The rep helping us was kind and pleasant through out the wait. Truck was fine, windows were dirty and one maintenance light was on, didn't bother me since I was only using it for the day. Will definitely use this location again.
Always a great experience.
nothing they were wonderful
More vehicles available. I got the last one which was a size small
Truck drove asbsoultey horrible. Transmission service light was on and it didn't really want to shift out of 1st gear, which caused it to eat through gas and ride rough. When I called mike to tell him about it he was extremely rude, I would never recommend them to anyone.
They never answer the phone, made me pay the first month even though I got a free month for booking the truck and storage at the same time. Now they sent me a late notice even though the manager assured me he would make notes for my free month. Now I can't reach them on the phone
Nothing
Just keep doing what you are doing.
Awesome experience. Would highly recommend Storage Plus.
The owners were fantastic. We would rent from here again. Thank you for such great customer service.
The airconditioner in this truck did not work. In the middle of July, for 90+ degree heat and 3 sweaty guys, that is a deal breaker! The radio also did not work, which is just a minor annoyance.
Worked with Tom - he got me on the road in no time!
Checked the trailer at each stop. Never had a problem. It was clean inside. The roll down door worked perfectly. The person in Amelia who took care of us was very professional and treated us well. Will always recommend Uhaul to everyone!
My experience was good first to ever drive a uhaul and it was good and easy to operate.
Attendant was amazing!! Friendly, efficient and polite. Great job!!
Tom is an excellent example of customer service! My experience was great and I will rent again
The person in the office (I think Jason) was very accommodating. I was in and out of there in 5 minutes and he pulled the truck to the front door for us. Place was clean and will come back if I need a truck in the future.
Not one thing. Everything was perfect . Gordon
Very professional and very friendly. The gentleman was sincere in concern for my best interest. May sound cheesy but it felt like a family atmosphere. He helped take a lot of stress out of my day.
Very friendly and excellent service. Will definitely be back if I need any other assistance. Thank you!
The guy in the office was very helpful and pulled the truck to the door for me as well as explained everything very well. I will come back here.
Jason was great, parked the truck for me and made sure I knew what was going to happen next in the billing process. Will come back to Storage Plus.
My only complaint is that it was not made clear that there was a fuel charge. I was charged over $20 for fuel and only put 51 miles on the truck. At 99 cents per mile I thought that was included. I would have put fuel in at a much lower cost to me had I been informed.
They answer the phone quickly with q real person. What a plus
Easy process Jason was good to deal with will come back!
will come back here in the future the guy Jason was very helpful.
The passenger side of the overhead had been damaged and allowed some water in the cargo section. Not a big deal for us because we were only moving locally. A long trip in the rain could have ruined belongings. Our guy at the counter was efficient and got us going quick. Will use them again.
Very friendly staff and easy ordering process
None
Very easy to deal with.
great service ease of pick up and drop off
good experience.
Very easy process and will come back to this location again.
The on line check in was difficult honestly. The rep showed up early and helped me get my equipment and accessories. He was very nice and incredibly helpful.
Very good experience at this location!
i did not want to pick up at this location due to logistics of move. However, the girl working there was great and id recommend working with her to anyone.
pulled the truck to the front for me and very polite!
I will come back the people here are great!!!!
Truck had high miles and was a raddle trap, brakes did not feel good! Loud! Smelled like cigarettes inside , not good for long trips , was terrible to drive 200 miles in!
PERFECT
Came to this location after finding out that another location, with which I had called and confirmed a week prior, was closed. Was in and out of this location within minutes, gentleman that ran this location was very friendly and personable. Over all a great experience that I wouldnt have had at the other place.
Truck was clean but had 2old bowed springs and a bed frame above the cab but they said they'd take care of getting rid of them when we returned truck
Will come back!
Great customer service. I was scheduled to drop the truck off at a different location and when I went there it was not open (it should have been - it was 9:15 on a Friday morning). Also there was no lock box. I called Storage Plus and they told me to bring it to them - no problem. Dropped it there and they were waiting for me. Total drop off took less than a minute. great customer service! thank you.
