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Mercedece F.
Customer Reviews for Storage Plus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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It would be very hard to top the service that was provided,it was a very smooth in and out in no time,and he made sure the hitch was nice and tight.
ALAN A.I'm not sure why I was charged extra for gas when I had the tank where it was supposed to be. Never had this problem before
Patrick F.The area to return the trailer was small and hard to navigate. Service amical
Amy B.Didn't like going online with my information. I had moving truck 9am to 3pm and Uhaul was only open til 1pm. So not going on line cost me an extra $20 for someone to do the paperwork. Kind of crooked.
Paul H.The process was extremely slow and not user friendly
Christina G.I was charged for fuel, I should not have been because I put fuel in prior to turning in, I took a photo of the gauge when I picked it up. I was charged for extra mileage when I specifically said where my destination was going to be. Very dissatisfied with this extra amount tacked on. I have all receipts for fuel as well.
Jason M.Easy and fast
Robert F.Nothing. The management had my truck ready waiting for me. The truck was very clean and well equipped for what we needed. I am so glad that this U Haul location is now available for our area. The management greeted us with friendly conversation. He had us in and out in no time. His time was greatly appreciated. Will highly recommend this dealer! Great experience. Thank You to all!
Steve S.Service was great. Very friendly and courteous. Would definitely use again. Highly recommend
Mike H.Battery in truck was almost dead and would hardly start the truck, even after driving it.
Warren S.U haul makes it easy... Always a good experience.
Dale B.Mark was awesome!!!! Super easy to deal with and super pleasant!!!!!
Kristen E.I was very happy with the whole process. The smaller truck that I needed wasn't available so they gave me a bigger truck at the same price.
Wanda F.Nothing , Customer service was excellent and I believe his name was Dave .
Terry W.Mark & Dave were very polite, friendly, and helpful.
David C.The attendant didn't know what he was doing. I was very disappointed, waiting much too long. I paid and thought all was well, as my son was to pick up the truck. He was kept waiting for almost two hours on an already paid for truck. We didn't take the promised trailer, were then hit for more charges for insurance., and i had already paid with a credit card. He wanted me to get back out in rhe snow to pay for insurance. I was given the runaround from the getgo. First was told Storage plus was not open on Saturday, i made arrangements with another uhaul, and then was informed that the storage plus had the sale, and would be open until 1:pm. Then we were told the truck myst be picked up by 11:30. NO I'm not happy with uhaul in Ohio.
Anna R.I got double charged, but it appears they reversed the charge. I'll guess I know when the extra drops from my bank account. This happened once before and I had to get my bank involved.
Eric S.Very well decorated very welcoming and smelled like cinnamon Apple
HEATHER S.The customer service representative at this location was awesome! He was friendly, helpful, and sped along the pick-up process.
Laurie N.Visors are broken thus representing a sight/ visibility hazard. Windshield is also in need of cleaning.
Bryan V.I can't think of anything to improve this location. Owner is very friendly. When it comes time to rent again, I'll happily use this location.
Michel P.This location was awesome. They helped me so much when U-Haul Central messed up so many things.
Valerie B.Check the trucks. My check engine light was on. Cupholders were dirty. I asked for a furniture dolly and there was a regular one instead. Please make sure the trucks have the proper equipment. The office was closed on Sunday so I couldn't go in and talk to them.
Emma G.Great guy, very very helpful
Diane W.Owner was very friendly and the process was quick. He gave us a quick rundown of the rental process and the truck itself. Would definitely rent from here again!
Heather W.Truck had a terrible vibration in the left front wheel. Nearly undrivable at highway speed. We had to “limp†last 250 Mike's of our trip.
Donald P.The only thing was we could not get the ramp to come down it would only come out about 15 inches and was stuck. We then could not get it to go all the way back in and had to really force it in to get it to latch so we had to lift everything into the truck so you may want to check that out and see if it needs some repair.
Donna C.The ramp on the truck was broke and they had to move us twice to a new location in order to have a vehicle that would be available.
Adam J.Our uhaul was broken. We were unable to get the ramp out Bc something was rusted out under the truck. My father rigged it so we could use it Bc no one could come that day to fix it. And there was no other truck we could have rented
Katie P.My entire experience was an absolute shit show sorry for my language. I live in Ohio my uncle is recently disabled so we were moving him from his home in Kentucky to OH. A uhaul rep was supposed to call me the day prior never did… I tried to call and waited on hold for over an hour before I finally hung up. My uhaul and tow package were at two diff locations in Hebron Kentucky I was calling to verify. At 7 am I received two Phone calls back to back from uhaul verifying my reservation finally. Iarrived at 9 am to the facility after driving 4 hours and I was told our truck was not at this location but 40 minutes away, the way we just came. There were two other couples in the facility with the same issue. I was told however this location had my tow dolly. So after driving 40 min each way I arrived back at the facility around noon to a note on the door which I have a picture of that states they were closed for an emergency. I then had to call uhaul and drive another 25 min each way to get the tow dolly… finally at 2 pm I was able to start loading. This truck had faulty wipers that flew off in the rain on the way back to Ohio and the gears did not shit properly this truck was a death trap. We were given extra miles for all of the run around and told we'd receive a $100 refund which in my opinion isn't even enough to compensate my personal gas wasted but we then only received $50 refund. I've never had a bad experience with uhaul this was crazy
Tiffany R.Rien
Charles S.Great service! The owner was already coming out of the office before I finished parking. He took the keys and that was it. In/out in 2 mins!
Jeffrey D.Tom is a very helpful person, good experience
Mike E.When I went to pick up the truck I rented I did the phone pickup but I didnt get an code sent to me so I had to call and luckily someone answer the phone. They had to redo everything for me. That was a big mess. Pick up truck by phone a very big mess and made it very stressful for me
Travis R.the guy working was very professional and helpful
TAMMY B.Clerk was not wearing a mask and obviously had no regards for customers in that aspect.
MELVIN W.Best uhaul rep I've ever met! He was in the driveway while I was pulling in, navigated my back up spot, unhooked the trailer and the whole experience was 2 minutes, excellent to say the least!
BRANDON W.The individual was rude and I did not feel as though I was valued as a customer. He also selected the insurance when he checked me in, without asking me if I wanted it.
Kenneth A.Have a faster way to do self check out
steven H.Tom - was most helpful. I have rented with u haul numerous times over the last 40 years, but this was my best experience.
dan A.Always a great experience! Never had a problem, easy to drop off trailer across the country.
Gary W.Clean the cup holders in the truck a little better. Gentleman working at the business was very nice and very helpful.
Russell B.I came a couple of hours early for my rental and at this time the Uhaul system wasn't working. Myself and one other customer waited approx 45 mins for a resolution. The rep helping us was kind and pleasant through out the wait. Truck was fine, windows were dirty and one maintenance light was on, didn't bother me since I was only using it for the day. Will definitely use this location again.
James D.Always a great experience.
Thomas B.nothing they were wonderful
Zelma G.More vehicles available. I got the last one which was a size small
Greg H.Truck drove asbsoultey horrible. Transmission service light was on and it didn't really want to shift out of 1st gear, which caused it to eat through gas and ride rough. When I called mike to tell him about it he was extremely rude, I would never recommend them to anyone.
Jacob B.They never answer the phone, made me pay the first month even though I got a free month for booking the truck and storage at the same time. Now they sent me a late notice even though the manager assured me he would make notes for my free month. Now I can't reach them on the phone
Linda H.Rien
Christina V.Just keep doing what you are doing.
David C.Awesome experience. Would highly recommend Storage Plus.
Emily H.The owners were fantastic. We would rent from here again. Thank you for such great customer service.
Krista S.