Évaluations des clients Storage Plus

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Storage Plus

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Kamal K.
Évaluation :

know more information about the movers, thanks

Nicholas M.
Évaluation :

The online/after-hours vehicle return process needs to be fixed. When I tried to return the van I rented after hours, I tried to complete the online steps for returning a vehicle after hours. I couldn't give my location on Chrome even after I explicitly gave Chrome and the UHaul page permission to access my location, so I installed Firefox. I could now give my location, but now I couldn't upload a picture, even though I was perfectly able to take pictures through the browser. So I called customer service, but they were "all busy assisting other customers" at 11:30 PM on a Saturday, so after ten minutes of waiting, I called roadside assistance, who attempted to transfer me directly to a customer assistance agent, but somehow the audio coming through to me was a combination of both the UHaul hold music *and* the roadside assistance agent talking at the same time, which made everything unintelligible. I never even got to talk to a customer service agent, as my phone died while I was waiting to be transferred. Also, I rented a dolly alongside the van I rented, but the location UHaul sent me to to pick up the van (Storage Plus) didn't have any UHaul dollies. It was only through sheer luck that the owner of Storage Plus was willing to let me borrow one of Storage Plus' dollies. Otherwise I wouldn't have been able to move what I needed to move, and I probably would have needed to go to another UHaul location just to pick up a dolly.

Martin S.
Évaluation :

Le client n'a pas laissé de commentaire.

Keith D.
Évaluation :

Le client n'a pas laissé de commentaire.

Tanisha D.
Évaluation :

This location has very few vehicles. The equipment is always dusty or dirty.

RICHARD JAMES R.
Évaluation :

The vehicle had a fuel tank 3/4 full when I picked it up and didn't have the time to go through the Covid-19 restrictions and let the attendant know. I filled it up before dropping off.

Howard L.
Évaluation :

the process to get the keys to the truck was a real pain.to return the truck was almost as bad.the, inside floor of the truck was not clean and covered with dirt.

Robert F.
Évaluation :

Van was not ready when we arrived. Had asked for dollys and when we got there we were told they did not have them. This is crucial for a move so we had to go to Home Depot and purchase.

MARY L.
Évaluation :

The instructions that you needed to use an ap wasn't clear. Also that there was a cleaning fee.

John R.
Évaluation :

We arrived on time and were told that the person manning the store had not been trained on uhaul products. We'd have to wait for the manager to arrive. He finally did about 45 minutes later which almost made us miss our movers on the other end. When we went to return the van there was a hand written sign on the door that said back at 4pm which meant we would have had to wait another 1/2 hour. Luckily the original person showed up about 10 minutes later and let us in. All in all it was a very frustrating experience.

Ron G.
Évaluation :

Computer processing delays caused lengthy delay in checking out and getting final receipt.

Anurag M.
Évaluation :

Le client n'a pas laissé de commentaire.

Ryan S.
Évaluation :

Le client n'a pas laissé de commentaire.

brian S.
Évaluation :

Le client n'a pas laissé de commentaire.

Jose J.
Évaluation :

Le client n'a pas laissé de commentaire.

Lynne P.
Évaluation :

Perfect, simple, easy, charges were exactly as I anticipated! Very pleased with the service of this location!

Paul W.
Évaluation :

when using the app to return, the FIRST direction is to return the keys in the drop box. THEN you are asked to take pics of the odometer, etc. If you have returned the keys in the drop box you can't get into the vehicle to upload the pictures!

DOR H.
Évaluation :

The main issue wasn't the location but rather your online system and costumer service. I was supposed to pick the van up at 8:30am with the phone but had to wait until 9 for the store to open because the website wouldn't let me take the truck on my own. It insisted I need to wait for the store to open. When the guy showed up (late) and opened the store he said the van wasn't returned properly so that's why I couldn't pick it up with my phone. I don't see how this was my problem and why I had to be so late. I only got the van at 9:30, and hour late. I had spend 30 minutes on the phone waiting for costumer service but there was no answer. Then when I needed to return the van, the website couldn't find my GPS location for some reason. There was no indication of how to solve this issue. Again I waited on the phone and chat. Eventualy half an hour later the chat responded. I tried to stress that I need to solve my issue quickly as I was standing in the dark and felt unsafe but the chat representative was very slow and didn't offer solutions. Until she finally said the one thing I should have been told to begin with- that I need to download an app to do this. Why not tell me that in the first place when I rented the van? I expect to be compensated for this poor and negligant service but it seems like this is how uhaul operates - with no regard to costumers and a bad system in place. So I wouldn't be surprised if no one even reads this complaint.

RYAN K.
Évaluation :

Le client n'a pas laissé de commentaire.

Courtney G.
Évaluation :

Using the app to get the truck was a bit of a scavenger hunt I feel that the direction should be laid out first so you're not going back and forth trying to figure out what you're supposed to be doing. But once you figured it out it was super easy and I really appreciated being able to use the app and pick the truck up earlier than the location opened

Daniel P.
Évaluation :

Le client n'a pas laissé de commentaire.

Zhilong H.
Évaluation :

Le client n'a pas laissé de commentaire.

john C.
Évaluation :

Probably will never use U-Haul again. I had a reservation on a Friday night, the online pickup service was unavailable. Was on hold with customer support for 30 mins before giving up. Wasted a night. Went the next morning for my reservation and then was overcharged for 30 miles. Was eventually reimbursed but no apologies or general remedies other than being charged what I was supposed to be charged....after a Headache of wasting a night And being overcharged $43. Will not recommend to friends or family and likely will not ever use again. A disgrace of a first experience with U-Haul.

KATHERINEL R.
Évaluation :

Driveway was difficult to pull out of, directly into a busy intersection. This is difficult with a UHaul having never driven one.

randi D.
Évaluation :

After hours drop-off

matthew S.
Évaluation :

Had a lot of trouble with the online sign in and return. Thankfully the employee at the desk could help.

Janmejay S.
Évaluation :

Le client n'a pas laissé de commentaire.

Cynthia C.
Évaluation :

Very nice customer service. Easy to rent and return. Would recommend

martin G.
Évaluation :

Le client n'a pas laissé de commentaire.

nicole M.
Évaluation :

The associate was very helpful. I made a mistake with the rental timeframe, and he found a way to schedule another rental within a timeframe that worked for me.

john W.
Évaluation :

Le client n'a pas laissé de commentaire.

Mahesh L.
Évaluation :

I had asked for furniture pads but did not receive them. Uhaul reversed the charge and even threw in a few dollars for the inconvenience. I appreciated that.

Benjamin B.
Évaluation :

Vacuum Or sweep the cargo area and fold or remove the living pads

Joel G.
Évaluation :

The brakes were not good. The cab was in disrepair.

Kevin L.
Évaluation :

Improve mobile pickup. Response time was very slow on chat function.

Alan L.
Évaluation :

Got the job done.

Charles H.
Évaluation :

I really liked the app. There is nothing noteworthy to suggest for improvement.

mark F.
Évaluation :

Le client n'a pas laissé de commentaire.

STEPHANY A.
Évaluation :

Le client n'a pas laissé de commentaire.

ALEX K.
Évaluation :

Great manager who got me setup quickly and explained everything perfectly. Very friendly!

DAVID L.
Évaluation :

No improvements needed.

Griggs F.
Évaluation :

Le client n'a pas laissé de commentaire.

MARTIN N.
Évaluation :

Le client n'a pas laissé de commentaire.

Ira P.
Évaluation :

The U-Hail web site said they were open til 5:30pm on Tuesday, June 23rd, 2020. I wanted to speak with someone because I had some issues. However, when I arrived at 5:05pm, the doors were locked. Also, it was not clear where to leave 15' rental truck. Nevertheless, I used the U-Haul App to drop off the truck and keys.

Joseph G.
Évaluation :

Le client n'a pas laissé de commentaire.

Noah D.
Évaluation :

Make your website be more reliable and not crash when I an checking in to get the vehicle. Stop making the process so time consuming and lengthy.

JESSICA B.
Évaluation :

Le client n'a pas laissé de commentaire.

Jason F.
Évaluation :

Bad location for cell service. So took longer than it should. But overall was good.

Donald D.
Évaluation :

I had trouble using the website on mobile and had to download the app to complete the transaction. For that reason, I've given the location an average rating as there really was no location experience. Also, while I benefited from a larger truck (15' vs. 10') than the one I ordered, there was a guarantee while ordering that the truck I ordered would be there. It was not, so I'm not sure what to do with your failed guarantee. Don

Rory A.
Évaluation :

This place is truly terrible. I've always had fantastic experiences with U-Haul all over Massachusetts. This place was awful from start to finish. I reserved my truck and equipment far in advance. First I get an email saying that size truck was not available. Fine, accepted the smaller truck. I chose no counter pickup so I could keep my schedule for moving that day. After endless looping and errors on the website, finally get to a page that tells me I have to go to the counter anyways. I wait in line, when I get to the front I'm told "we aren't a uhaul we just contract with them" with no explanation as to why the no counter pickup didn't work. They had none of the equipment I had rented in advance. "We don't have that kind of stuff." Then why was it an option? Why didn't you tell me before now? I ordered two packages of moving blankets. "We have one available from a previous rental but they're not folded. They're in the back." Great. Thanks dude. Pickup and drop off area is very difficult to navigate. I finally get the truck, which was recently used and definitely not cleaned, and complete my move. Less than 10 miles driving total. I drop the truck off with warning signs EVERYWHERE stating not to park there or there would be a fine. I do my best to park as far from these signs as possible and hope for the best. I get my contract back, over $150 in mileage charges?! They said I drove over 100 miles which is ridiculous. I barely used 1/8th tank of gas! I called this place, and I'm told the manager isn't around. I show up in person, I'm given a random number on a sticky note. "We aren't a uhaul we just contract with them. Call this number." Number goes to an anonymous voicemail. Fed up, I call uhaul main number twice, after being told I need to work it out with the location, I demand a manager, and I'm told I will just be told the same thing again. I insist. Manager Terri comes on the line. I plead my case. Terri completely understands, apologizes on behalf of Uhaul, and refunds me for the extra mileage. Of course I still paid for the remainder of my contract and rounded up to 10 miles since I didn't have any photographic proof of the true mileage. I wasn't looking for any restitution, I just wanted to make sure I only paid for what I used. Terri was the saving grace for uhaul and the reason I will continue to use them. However, I will never again use this location. Beware!

Meganne S.
Évaluation :

Great job and awesome customer service!

Karen J.
Évaluation :

Le client n'a pas laissé de commentaire.

Douglas G.
Évaluation :

service agent was very friendly and answered all my questions

Mustapha M.
Évaluation :

The vans tail light broken and have smelled inside the gas 1/2 full please

Fanny V.
Évaluation :

Le client n'a pas laissé de commentaire.

Jane L.
Évaluation :

charge of 1.09/mile is excessive when you also require I fill the trucks gas to full. The federal rate for reimbursement is .59/mile. This rate includes depreciation of vehicle, gas, insurance, repair costs. Had I known about this charge - I would have rented at Home Depost/day rate which has no mileage charge. Thought you should know this.

Paul B.
Évaluation :

Great customer service

Lila M.
Évaluation :

The staff on 2/3 were exceptional. They were friendly and efficient and helped me out happily. Although, I would like to know who designed that fucking “parking lot”.

Cody J.
Évaluation :

Le client n'a pas laissé de commentaire.

Paul B.
Évaluation :

Great staff very friendly, professional and helpful.

elizabeth F.
Évaluation :

Le client n'a pas laissé de commentaire.

nancy D.
Évaluation :

Website confusing as the quoted price did not adjust when the drop off location was changed. Also, the quoted price did not flow thru to the drop off location even though I had several confirmations (verbal and online) of what the final price would be. Also I was told I would receive a credit for returning the truck early yet I did not receive one.

Dennis C.
Évaluation :

Staff person who checked me in was excellent and efficient.

Daniel H.
Évaluation :

Communication between other U-Haul stores when dropping off a truck to a different location

Rebecca B.
Évaluation :

Le client n'a pas laissé de commentaire.

Rustam M.
Évaluation :

Le client n'a pas laissé de commentaire.

Sharon M.
Évaluation :

I am furious. I have called for months to fix Uhaul's mistake. Giving us a 1/4 full gas tank and charging us when we returned it with 1/2 a tank. We got less and returned with more and customer service never reversed the charges. Horrible experience.

bolivar H.
Évaluation :

What's with the 6$ credit card charge. Really?

Francie K.
Évaluation :

I have rented here before and it has been great. Not this time. The vehicle was not cleaned and there was low tire pressure. I was returning on Sunday and this location is not open on Sunday. I asked if all I needed to do was put the keys in the box and he said yes. But you have a new on-line system for returning. I tried to use that but you were asking for mileage and gas level. I had already put the keys in the box and could not open the vehicle to get that information. Also, the system needed my phone set-up with location services. Because this is an option inside of an option it took like 15 minutes to even get the system to work on my phone and then I did not have the information you needed. It was frustrating because I was not made aware when I rented that I was going to need to do this. Unfortunately (our fault) when we returned the vehicle my husband left his phone in the van. I returned this morning just before the store was to open at 9 am. No one arrived until 9:10 at which point I was asked to wait outside in the rain until they had the computer set-up. So another 5 minutes or so go by before they are able to help the 3 customers who were already lined up.

william O.
Évaluation :

Le client n'a pas laissé de commentaire.

Devon W.
Évaluation :

Big problem was that my truck was parked in by other u-haul trucks so I couldn't pick it up with my phone as I intended, and I had to wait 2 hours for the store to open. Once the store opened they straightened it out right away.

Nicolas H.
Évaluation :

Parking situation is terrible Also I would not use the online check out again, the rep just stopped responding.

Paige B.
Évaluation :

We ordered the truck and dolly for the move, the confirmation said everything was set and available. When we got to the location the dolly/ hand truck wasnt available, they also didnt have any straps for the truck. So we could barely get everything moved.

Todor R.
Évaluation :

Le client n'a pas laissé de commentaire.

Greer S.
Évaluation :

We tried to make a reservation online and nothing worked without an error message that made any sense. Finally called the operator who made the WRONG reservation, however the desk clerk managed to make something that more or less worked. However, upon returning the truck (directly to desk clerk), I got a call two days later asking whether I'd returned the truck, when we'd returned it after less than 2 hours! The gentleman behind the desk was a bit overwhelmed, but was very helpful. The lack of efficiency for such an established company was really rather surprising and disappointing.

Christine C.
Évaluation :

Le client n'a pas laissé de commentaire.

Genevieve C.
Évaluation :

I had a terrible experience at this location. I had reserved a truck for 1030, and when I showed up the location was closed with sign on the door that said 12:15. I tried calling the number on the door and they tried getting ahold of the manager but were not able to. I was on the phone with Uhaul for an hour trying to get a key from the lock boxes but after an hour of talking me through how to set it up there was no key available in the box-the person at the store front hadn't even bothered to make my truck accessible. Finally someone showed up around 12:15, but I was almost two hours late to deliver the work that I needed to. Unacceptable.

Rebecca C.
Évaluation :

Le client n'a pas laissé de commentaire.

Vincent P.
Évaluation :

Le client n'a pas laissé de commentaire.

Jake S.
Évaluation :

Great service before and after!

James N.
Évaluation :

Le client n'a pas laissé de commentaire.

Charles P.
Évaluation :

Le client n'a pas laissé de commentaire.

heidi B.
Évaluation :

The truck size we ordered was not available so no ramp and even no hand cart. We bought boxes that we could not use and can't return them at this location.

Pietro C.
Évaluation :

Everything was excellent, especially the customer service. Highly recommended!

Kali P.
Évaluation :

The app and web sites weren't useful AT ALL for doing the self pickup. I worked with the friendly man from RI but if he wasn't there I don't know how I would have ever figured out what to do on my own.

Alexandra R.
Évaluation :

Le client n'a pas laissé de commentaire.

PAUL B.
Évaluation :

The staff and especially Jon are excellent at customer service and do a top notch job. We are on going customers with a local food pantry and I'm still amazed at the level of professional service offered at this U haul location.

ada J.
Évaluation :

They give us one rate and the final reciept says another ripppp offf

CLAIRE E.
Évaluation :

Clearer directions for customer parking would be great! (It's a little tricky with it being on the corner)

Eli N.
Évaluation :

The location was perfect to my need and serve what I needed.

jose A.
Évaluation :

The person was very nice and helpful. Very fast in providing the service.

Richard R.
Évaluation :

Le client n'a pas laissé de commentaire.

kueilin C.
Évaluation :

too expensive staff sounds like he didn't want to help

Ana G.
Évaluation :

Le client n'a pas laissé de commentaire.

anne C.
Évaluation :

Le client n'a pas laissé de commentaire.

Devon J.
Évaluation :

Le client n'a pas laissé de commentaire.

Karen F.
Évaluation :

Parking at the location is not possible. One needs to park in BJ's parking lot.

Eric G.
Évaluation :

Attendant was unfriendly at pick up and not present when I came to return the truck. I waited. I tried your website to check it in and after 25 minutes he finally showed up. All-in-all, not a good experience and I imagine I will look elsewhere for my upcoming rentals.

Lauren D.
Évaluation :

Le client n'a pas laissé de commentaire.

Dakotah M.
Évaluation :

Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

Retour
Haut de la page