Customer Reviews for Storage Plus
(Concessionnaire U-Haul dans le voisinage)

250 évaluations

37 River St   Waltham, MA 02453

(781) 916-9373

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h30 pm
  • Sam : 9h am à 5h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(781) 916-9373

37 River St
Waltham, MA 02453

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h30 pm
  • Sam : 9h am à 5h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea H. 
Évaluation :
1

I was charged over 300 $for mileage despite only actually using 32 miles. The manager called me back (after I realized their mistake) and said there was an error and I would be refunded but I have yet to be refunded the difference. This is now next week and completely unacceptable customer service.

Benjamin W. 
Évaluation :
5

Very easy - like automated reminders and contract process

James F. 
Évaluation :
3

The track was not cleaned before. I saw somebody else mask and forgotten a cap

Egor A. 
Évaluation :
5

This is the only place I'll get a U-Haul in Boston. Mailo is super nice and helpful, the process is painless, and, most importantly, I trust him. If you have to rent a U-Haul, it usually means some stressful moving stuff, and it's wonderful that the rental part can be as stress-free as it is at this location.

Katherine V. 
Évaluation :
3

The reservations web site has many devious methods of extracting more money and there were unexplained charges on the bill. Everything is so automated that there is no way to get answers.

David J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicole B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
3

I had an issue with using the app to pick up the truck. My dashboard didn't show the pickup link. I called the customer service and was on his for over 20 min. Rep was able to refresh the rental, and I was able to move forward with pick up. Your app doesn't work with Android phones loading pictures. I had a hard time turning the ignition on and had to do turn the steering wheel to turn the ignition. It was very challenging to turn the steering wheel to release the ignition. The window gadget to roll the window on the driver side was loose and was coming off.

Allen B. 
Évaluation :
4

Did not have a dolly I reserved.

ANTHONY K. 
Évaluation :
3

Rental process went pretty well, was mostly straightforward. Only issue was having to wait 15 minutes to be greeted and assisted.

Elise S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet Y. 
Évaluation :
1

I WAS CHARGED 20,00 $ FOR CDW COVERAGE WHICH I NEVER ENROLLED FOR. I WAS ALSO CHARGED 6,75 $ FOR EZ FUEL SALES: 1,5 GALLON IN SPITE OF RETURNING THE VEHICLE AT THE SAME FUEL LEVEL WHEN I INITIALLY PICKED IT UP. STORE MANAGER, MAILO PEREZ, ASSURED ME THAT I WILL RECEIVE MY REFUND BY MONDAY, AUGUST 23, 2021, BUT TO DATE I HAVE YET TO RECEIVE THE AFOREMENTIONED REFUND.

Kevork Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

mary M. 
Évaluation :
3

Thanks for your help

JOSE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marian O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

unive L. 
Évaluation :
2

The van was dirty and smelled.It was a very hot day and the manager didn't have the air conditioning on in the office.Checking in was very unpleasant because the office had to be 110 degrees.

Paul W. 
Évaluation :
2

On returning the truck there was not a place to park !!!! After endlessly debating the only option was to pull over a high curb on a very busy street, where traffic needed to be stopped, to park vertically against the building. It was stressful and unnecessary! How can there not be actual parking !!!!! I felt there should have been a safe and easy place to park a 14 foot truck. The truck was provided with 1/4 tank of gas. Again why not full or a 1/2. Makes no sense. Not cleaned prior cab filled with stuff we needed to clean out.

Stacey J. 
Évaluation :
5

Excellent experience. There wasn't anything you could do to improve it.

Cynthia A L. 
Évaluation :
5

The marvlous service we got from the employee at the time of our pick up was so great made our move easy!

Fisiha L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dina Z. 
Évaluation :
3

I was unable to pick up at the location of my choice. I was then not able to pick up at the backup location and found this out an hour before pick up. Overall Waltham but an easy location to pick up from but just out of the way from where I live.

Erin B. 
Évaluation :
4

Both Milo and his female assistant are excellent and a credit to U-Haul. They are very helpful, professional, and polite. The facility is at a difficult intersection for entering / exiting the property. The van needs an oil change.

patrick M. 
Évaluation :
5

Great service

PATRICK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louitaine D. 
Évaluation :
5

Great service! My truck pick up/drop off was very fast and easy. Merci.

Alexey P. 
Évaluation :
5

Everything went smoothly, capacity of truck as advertised. Milo was friendly and helpful. Would choose UHaul for my next move.

Don P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina P. 
Évaluation :
5

This visit was nice and easy Thank you

PATRICK M. 
Évaluation :
3

There needs to be better communication when things are not available especially when they are important for moving

Jordan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonas B. 
Évaluation :
3

Friendly guy at the counter was able to work through my confusing and screwed up reservation order and allowed me to drop off the truck.

Andrew B. 
Évaluation :
1

I made a reservation for 6/25/21, No. 28772594, for a van on 6/28/21. I had to call to set the reservation because your online system could not set it up. It took a lot of time to do this. I was assured all was set. Before pick up I called the pickup place and was assured again that my reservation was good. This morning I went to pick up the van but I was told they didn't have any vehicles. I left the place and had to struggle for other options. Two other U-Haul sites close to me never answered my calls. I eventually got my wife to pick me up and we went to a different location. I was able to rent a van with order No. 98404468. This afternoon I returned the van by 6 PM after the office was closed, a time estimate which I had mentioned to the employee. He said to leave the key in the special box. I also received a text message telling me to verify the drop off by activating a link to your website. The other option was a "convenience" fee of 20 $to do this if I chose not to use the link. I did use the link but after three attempts to log in the message was that the time had lapsed and I was not able to verify the drop off. All I did was to enter my password. Time lapsed just by typing a few letters and numbers? Your service leaves a lot to be desired and your ineptitude caused me to lose precious time, and aggravation this morning as others were depending on me to deliver parts in a timely manner, needed to perform an installation. I refuse to be charged the "convenience" fee since I was prevented from using the link because of a very faulty webpage. By the way, this has happened before to me. When will you improve this part of your operation? Best regards, G. Velasco

Guillermo V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kyle F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
3

I was unable to rent a dolly despite having it be on my order. This isn't an unusual request and the facility. Also, this is the second time I have rented and have been unable to return the truck using the online feature. The verification of location, despite my settings being correct, has never worked.

Julie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas P. 
Évaluation :
5

I thoroughly enjoyed our experience with this UHaul location, particularly in working with the store manager, Mailo. Our van was on time, clean and waiting, and even though part of our order was unavailable, he worked with us to find a good substitute. Just a wonderful experience all around, with quick check-in online and an easy return. We'll be using this location - and Mailo! - any time we ever need a U-Haul again! Thanks for a wonderful experience!

Katherine V. 
Évaluation :
3

It was hard to know where to park. The manager was very accommodating and helpful.

Helen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lusi W. 
Évaluation :
2

The location was closed. There were no signs for parking, no information about rental procedure. Had to use the Uhaul app which had numerous technical errors. After many repeat efforts, it took a remote Uhaul service person 45+ minutes to get me a key. Overall I was delayed by a long, long time.

RICHARD G. 
Évaluation :
3

Be aware that U-Haul does not do all preliminary vetting prior to the virtual truck check-out process. The check-out process took 40 minutes and they will call your alternate contacts prior to using the truck. This has to be done on-site and the 40 minutes was included in the total rental time. In the future, I would show up 45 minutes early if you feel you need the entire rental time.

Eric B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ayelet L. 
Évaluation :
3

This may not have been the locations fault but my reservations have been canceled and I was not notified. I had to make a new reservation. Luckily the truck I had reserved was still there. Also some of the equipment that I had requested such as a hand truck was not available at that location. However the location did allow me to use a furniture dolly free of charge so I do appreciate that. The employee who works with me was very helpful.

Matthew E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yuanwei C. 
Évaluation :
2

No one was at the location, then when I called I was on hold for almost 20 minutes; no one ever picked up, had to use online chat function. When returning, the first step in the instructions says “put keys in orange box”. The second step says to take a photo of the odometer and gas gauge, but you can't do that if you already put your keys in the box. So, both pick up and drop off were complicated, confusing, and took too long

Timothy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrek J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BORIS G. 
Évaluation :
5

For a last minute rental this could not have gone any better.

Patrick O. 
Évaluation :
5

From the checkout process to getting everything right with the moving truck, the staff here was fantastic.

Patrick O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jessica M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shrirang D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
5

Great friendly customer service.

James K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERA Y. 
Évaluation :
4

Has to be easy when you have international driver license. And the truck wasn't clean when I took it, when I let you know in my return back, you were charging me 25 $. Was ridiculous because I used the truck for a few hours. And I didn't do it I was like that. But about everything else, was perfect.

Debora G. 
Évaluation :
4

Overall good in and out service. Van was dirty and due to the times we are in, I really did not appreciate peanuts and hair inside the Vans driving area. Otherwise good.

carlos C. 
Évaluation :
2

Our contract was for a 9:00 a.m. pickup. Person did not even arrive to open the U-Haul store up until 9:25. No apology or explanation given. This was very inconvenient for my plans. I had also paid for a utility-dolly. There was no dolly available when I asked where it was? I want my 10,00 $ credited to my account. Made the items we were moving much more difficult without the dolly.

Eileen H. 
Évaluation :
2

Arrived to find out “my reservation had been removed”â€"site worker had no further info. He clearly didn't understand your policies either. I have since learned that we were in the wrong showing up 36 minutes not within 30 min of our reservation time, but that took three additional phone calls with 15 min+ wait times to find out. In the end, we got a truck. We moved what we needed to move. The man at the site helped us. But we already had a bad taste in our mouths and then your return system did it work and neither did your chat help. In fact, this is tour first reach out to me despite my requests (multiple) that uhaul respond to me. So am I likely to recommend uhaul Again? The jury is still out. My truck was fine, your customer service on the ground came through in the end despite not having our truck, your phone team was great, your chat help was nonexistent. I'll give you a solid “ go In with your eyes open” and “don't expect Too much”

Patricia U. 
Évaluation :
5

Great job

NORMAN N. 
Évaluation :
5

Excellent no complaints

Lois B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kraig G. 
Évaluation :
1

Better customer service

Dan L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK S. 
Évaluation :
5

The attendant is excellent proficional. Em 5 minuts I got the car.

Elienson S. 
Évaluation :
5

know more information about the movers, thanks

Kamal K. 
Évaluation :
3

The online/after-hours vehicle return process needs to be fixed. When I tried to return the van I rented after hours, I tried to complete the online steps for returning a vehicle after hours. I couldn't give my location on Chrome even after I explicitly gave Chrome and the UHaul page permission to access my location, so I installed Firefox. I could now give my location, but now I couldn't upload a picture, even though I was perfectly able to take pictures through the browser. So I called customer service, but they were "all busy assisting other customers" at 11:30 PM on a Saturday, so after ten minutes of waiting, I called roadside assistance, who attempted to transfer me directly to a customer assistance agent, but somehow the audio coming through to me was a combination of both the UHaul hold music *and* the roadside assistance agent talking at the same time, which made everything unintelligible. I never even got to talk to a customer service agent, as my phone died while I was waiting to be transferred. Also, I rented a dolly alongside the van I rented, but the location UHaul sent me to to pick up the van (Storage Plus) didn't have any UHaul dollies. It was only through sheer luck that the owner of Storage Plus was willing to let me borrow one of Storage Plus' dollies. Otherwise I wouldn't have been able to move what I needed to move, and I probably would have needed to go to another UHaul location just to pick up a dolly.

Nicholas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith D. 
Évaluation :
3

This location has very few vehicles. The equipment is always dusty or dirty.

Tanisha D. 
Évaluation :
4

The vehicle had a fuel tank 3/4 full when I picked it up and didn't have the time to go through the Covid-19 restrictions and let the attendant know. I filled it up before dropping off.

RICHARD JAMES R. 
Évaluation :
3

the process to get the keys to the truck was a real pain.to return the truck was almost as bad.the, inside floor of the truck was not clean and covered with dirt.

Howard L. 
Évaluation :
3

Van was not ready when we arrived. Had asked for dollys and when we got there we were told they did not have them. This is crucial for a move so we had to go to Home Depot and purchase.

Robert F. 
Évaluation :
4

The instructions that you needed to use an ap wasn't clear. Also that there was a cleaning fee.

MARY L. 
Évaluation :
1

We arrived on time and were told that the person manning the store had not been trained on uhaul products. We'd have to wait for the manager to arrive. He finally did about 45 minutes later which almost made us miss our movers on the other end. When we went to return the van there was a hand written sign on the door that said back at 4pm which meant we would have had to wait another 1/2 hour. Luckily the original person showed up about 10 minutes later and let us in. All in all it was a very frustrating experience.

John R. 
Évaluation :
3

Computer processing delays caused lengthy delay in checking out and getting final receipt.

Ron G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anurag M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose J. 
Évaluation :
5

Perfect, simple, easy, charges were exactly as I anticipated! Very pleased with the service of this location!

Lynne P. 
Évaluation :
4

when using the app to return, the FIRST direction is to return the keys in the drop box. THEN you are asked to take pics of the odometer, etc. If you have returned the keys in the drop box you can't get into the vehicle to upload the pictures!

Paul W. 
Évaluation :
1

The main issue wasn't the location but rather your online system and costumer service. I was supposed to pick the van up at 8:30am with the phone but had to wait until 9 for the store to open because the website wouldn't let me take the truck on my own. It insisted I need to wait for the store to open. When the guy showed up (late) and opened the store he said the van wasn't returned properly so that's why I couldn't pick it up with my phone. I don't see how this was my problem and why I had to be so late. I only got the van at 9:30, and hour late. I had spend 30 minutes on the phone waiting for costumer service but there was no answer. Then when I needed to return the van, the website couldn't find my GPS location for some reason. There was no indication of how to solve this issue. Again I waited on the phone and chat. Eventualy half an hour later the chat responded. I tried to stress that I need to solve my issue quickly as I was standing in the dark and felt unsafe but the chat representative was very slow and didn't offer solutions. Until she finally said the one thing I should have been told to begin with- that I need to download an app to do this. Why not tell me that in the first place when I rented the van? I expect to be compensated for this poor and negligant service but it seems like this is how uhaul operates - with no regard to costumers and a bad system in place. So I wouldn't be surprised if no one even reads this complaint.

DOR H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN K. 
Évaluation :
3

Using the app to get the truck was a bit of a scavenger hunt I feel that the direction should be laid out first so you're not going back and forth trying to figure out what you're supposed to be doing. But once you figured it out it was super easy and I really appreciated being able to use the app and pick the truck up earlier than the location opened

Courtney G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zhilong H. 
Évaluation :
1

Probably will never use U-Haul again. I had a reservation on a Friday night, the online pickup service was unavailable. Was on hold with customer support for 30 mins before giving up. Wasted a night. Went the next morning for my reservation and then was overcharged for 30 miles. Was eventually reimbursed but no apologies or general remedies other than being charged what I was supposed to be charged....after a Headache of wasting a night And being overcharged 43 $. Will not recommend to friends or family and likely will not ever use again. A disgrace of a first experience with U-Haul.

john C. 
Évaluation :
5

Driveway was difficult to pull out of, directly into a busy intersection. This is difficult with a UHaul having never driven one.

KATHERINEL R. 
Évaluation :
5

After hours drop-off

randi D. 
Évaluation :
4

Had a lot of trouble with the online sign in and return. Thankfully the employee at the desk could help.

matthew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janmejay S. 
Évaluation :
5

Very nice customer service. Easy to rent and return. Would recommend

Cynthia C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

martin G. 
Évaluation :
5

The associate was very helpful. I made a mistake with the rental timeframe, and he found a way to schedule another rental within a timeframe that worked for me.

nicole M. 
Non les évaluations ont été soumises pour cet établissement.

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